I live in MN and found a rare car that I wanted at Automall of Springfield. I spoke with a sales…read moreguy on the phone for a week or so and based on his evaluation of the car I purchased it as he said it is in great shape and needs NOTHING. I asked to have them take it to a lexus dealership for them to do an inspection on (at my cost) and they refused. The car is a manual and I asked if the clutch was good and they replied it was. It actually was NOT and so bad that the flywheel had to be re-surfaced as well ($2K). it could have been worse as if the flywheel was bad it was $2400 for the flywheel part itself. I called me sales guy and wanted to know if they would help me out as they said the clutch was fine. He forwarded the concern to his manager Ray and that is were the story ends as Ray has NEVER called me back - 3 Voicemails and multiple text messages and not one call back. I think that tells the story of this dealership as they don't stand behind the product - they claim it was good and it was not so too bad too sad I guess. Well live and learn - I would never purchase from them again. UPDATE After not gIving up I got a hold of ray and asked him to help me with the $2K bill as I am sure they knew the clutch needed replacement. He agreed to $500 which was better then nothing. I would jussi make sure you do your due diligence and have a mechanic check it out.

Do NOT buy a car from these people. I was going to buy a 2019 Toyota 4Runner TRD Pro in voodoo blue…read morewith only 50k miles on it for $42k. Anyone who knows this car knows the color is rare and low mileage is like finding a needle in a haystack. The car was listed 6/13/2026 and it's been over a month since then...and now I know why it's been on their lot for so long. I contacted them about it buying it from out of state and they said I'd need to put a non-refundable deposit down of $1k. Already a little sketchy and a known sales tactic...but fine. I'll bite. Then, I setup an inspection with a mobile mechanic...and they sneakily increased the price on the website by $1k thinking I wouldn't notice. I reach out to them about the increase...no response (the person I was dealing with at the dealership is Keith) Then I reach out to them about cancelling the inspection and tell them I'm no longer interested...and what do you know...they responded right away. Oh and the $1k increase they posted on their website after I contacted them? They didn't think about the carfax and the carfax still had the original price. I could've been their dream buyer. I have an 812 credit score, no debt other than my mortgage, was willing to finance with them, and I was willing to FLY there and drive the car back myself. They shot themselves in the foot with this one. $42k? Nah. Only reach back out when you can get me an out the door price of $32k

They work with their customers for the best deal to meet their needs as much as possible. They…read morealso may not be able to prepaid issues immediately, but I had an issue regarding radio and happened to be a block away and had me come in to see what codes pulled up and set me up a maintainence appointment. Kudos for their customer service. This is second vehicle I've purchased with S&K. Thank you S&K Carmen Bishop

Just purchased a Buick from them recently. Victoria S. And the whole staff were friendly,…read morecourteous and helpful. She was great at explaining all the features and setting everything up for me and made the buying process effortless. Thank you! This dealership, by far, is the best one here in Springfield.

Don't trade, sell, or buy a car here! You will wait 3/4 months before you even get your title and I…read morewas fortunate to trade the crappy car I got from them and got a better one from Toyota. I cancelled my warranty and the warranty place told me they had 30 days and I was told after a month they just sent it out 5 days ago. I left an Ashley 3/4 voicemails and finally got ahold of a Melaya she is the only person there that helped me and finally helped me get ahold of Ashley which she was no help. Good luck getting ahold of anyone here and just know you won't get your title in a timely fashion.

This place was great! Everyone here was so nice. They helped me find a car I could afford and gave…read moreme a good price. Brad was wonderful to work with. I got an '05 minivan and they made sure everything was in working order before I left. We will definitely be buying from them again!

I am a retired car dealer who thoroughly understands the business and I rate Smokey Jennings…read moreChevrolet in the top 10 in central Illinois may be in the top two Roger is a wonderful guy and even though my families in the business I would buy a car from Roger because he's honest kind and he helps with public and charitable causes. I gave Roger Jenn and Smokey J Chevrolet a golden egg

Smoky Jennings was great! Good service and they turned a oil change in less than 15 minutes. I was…read morevery happy, thank you guys for great service!

I live in Tampa, FL, and grew up in Central Illinois. My mom still lives in the area, and her 92…read moreHonda was ready to be put to pasture. Worried that she would have a hard time finding a quality car at a fair price, I called Joel and we worked out an excellent deal for a 2011 Honda with low miles. He personally went through the car and ensured it had everything it needed, including new tires, pads and rotors, oil change and wipers before it went on the road. I've bought more than 20 cars in the last 25 years, and this was the easiest transaction I've ever experienced- and I never even saw the car. Honest dealership, quality selection, excellent pricing. Do not hesitate to go to Laketown Automotive if you are considering a quality pre-owned car.

I was in a wreck and they found me a replacement car just like the one that was totally in just a…read morecouple of days.Shout out to Adam Rose.

​I am extremely disappointed with my experience at this Carmax. I purchased a truck here, and only…read more14 days later, the transmission started failing. When I brought it back to resolve the issue, I was told they couldn't exchange the vehicle for another one in the same price range. ​The only response I received was, "Unfortunately, we can't do that at this time," with zero explanation or effort to make it right despite the "extenuating circumstances" of selling a faulty vehicle. For a company that prides itself on "no-hassle" buying, they certainly make it a hassle when they sell you a lemon. I expected much better service and accountability. Buyer beware.

I was visiting from out of town and my GMC Acadia started throwing codes and was having temp…read moreissues. I pulled into the service area for United and was greeted by 3 very friendly folks. They looked at my car and had a tech out to quickly diagnose it. They jumped in and fit my car in for repair right away. Within 3 hours, it was fixed and I was able to get back on the road back to Kansas City. Based on this first impression and good experience with them, I would absolutely recommend the service department at United. Big thanks to them for not throwing a wrench in my travel plans (pun absolutely intended).

Paid over $1000 to have ALL the heater hoses and radiator hoses replaced. One was not replaced,…read morethey claim that it was not diagnosed, when one could plainly see the hose that had been leaking. They never asked whether or not i wanted a diagnosis. I had asked for all of them to be changed and they did not do it. Why would a request asking to have all the hoses replaced require a diagnosis? After spending thousands of dollars with their service department over the past five years, I will not be back.

I'm Hans and I'm Franz. And we just want to...pump...(clap)...you up! Yeah, it's the early 90's…read moreagain in fashion and beauty, so I couldn't help myself. If you don't know Hans and Franz, "here me now and and believe this later" 'cause I know you've opened another tab to Google it. Don't google, go to Youtube for the full effect. Okay, Hans and Franz are gonna get to the point. After all, they are cousins with Arnold Schwarzenegger so they aren't afraid to name drop (remember, this is before he was the governor and just a body builder/kindergarten cop). Okay, now let's get to it since we didn't in the prior two paragraphs and if you're still reading then clearly you want to know. These guys are wonderful. I purchased a Volvo from another dealer and they send me here to have it checked out. Both times, the staff has been friendly and the utmost professional. Trust me, I tried to drop in a goofy joke here and there for my own entertainment and they did not take the bait! However, " here me now and and believe this later" 'cause they could be laughing in their head. Moving along, the waiting area is super nice. You got your wifi, your multiple work areas (couch, chair, table, counter), your complimentary treats, water, and Starbucks coffee dispenser with the option to have coffee, hot chocolate or a latte. Plus, you're surrounded with super nice, posh vehicles to check out. The only thing I would change is the music. It's this odd music that I believe was called elevator music. Personally, it reminds me of finding the elevator in a department store, maybe Sears or JC Penny. Either way, you pop in and that terrible music is playing and is smells like pee. Look down and there definitely has been pee in the elevator. Why? It's the only way to get to the other hidden destination...the bathroom! Listen, if I'm going to date myself we are blasting into the heart of the 1990's. Let me make it clear, it does not smell like pee at the dealership! I just really like non sequiturs and ripping myself up when I read this out loud to my hubs. Moving along and back to pumping them (clap) up. I found that they troubleshoot the way you wish everyone would. What makes the most sense? How can we address the challenge and not overcharge? You read that right, not overcharge. I mean, at this point it wasn't even me fitting the bill but the dealer I purchased the car from. That says a lot to me. The staff is efficient and they are great at giving updates to you. I was even told that I could come back and ask questions if I had any about how to operate my new Volvo. If you didn't know, it's straight up luxury. Which equals a lot of bells and whistles. I'm all about ringing bells and blowing whistles, so it doesn't intimidate me; just may need some help here and there. So basically I'm going to go in and throw down some line from Kindergarten Cop. Maybe I'll lead with, "I'm going to ask a bunch of questions, and I want to have them answered immediately." Just kidding! Oh, they wash my car and vacuum it every single time I come. Also, they pull it up for me in this covered area so I don't have to be bothered with the elements outside. I'm probably going to recommend others to buy their cars directly from here.

I brought my bmw 750xi in dec 1 2025 after having power steering issues! They quoted me it would…read morecost $8400 to fix! I had the car towed to Eurosport in Springfield ! Eric fixed the issue for $326 dollars! it was a simple switch assembly! They are so dishonest at Isringhausen BMW! Caveat Emptor

This was my second purchase from Springfield Select Auto's and it was a flawless experience . I…read morehighly recommend them if you looking for a excellent car buying experience.

Worst place ever to buy a car from. Within 1 week I spent 500 to replace a part. I understand..a…read moreused car but then after 2 weeks.,I was told it was going to cost me over 7000 to fix everything wrong with this vehicle. Tried to reason with Russ,got nowhere . Tried to get my money back,got nowhere, tried to turn it in to the warranty company that I paid almost 2000 extra for and was told they wouldn't fix anything. They are exactly the type of people who give car salesman a bad name and reputation. Do yourself a favor and spend your money anywhere else but at this dealership. I finally had to file a grievance with the Attorney General..and still got NO HELP. This dealership is as crooked and untrustworthy as they come.

After totaling my car recently was window shopping and happened to stop by Parkway South just to…read moresee what they had. Bret was so helpful in showing me autos in my price and payment range. Found a car I liked on Saturday and Brett took care of all of the financing as I waited and let me know everything I needed to know that day I was still hesitant and wanted until Monday to think about it. Went back on Monday to purchase the vehicle and could not ask for better service from Bret and from Karen. They were both very helpful and very friendly and so easy to work with. 3 days later had a question on paperwork and was taken care of over the phone immediately. I would recommend that anyone looking for a Used Vehicle and for GREAT service to stop and Visit Parkway South.

Well, this place didn't feel it was important enough to include inside pictures on a vehicle so I…read morereached out to him and asked him if I could get them sent to me and apparently that's just too difficult of a process