I live in MN and found a rare car that I wanted at Automall of Springfield. I spoke with a sales guy on the phone for a week or so and based on his evaluation of the car I purchased it as he said it is in great shape and needs NOTHING. I asked to have them take it to a lexus dealership for them to do an inspection on (at my cost) and they refused. The car is a manual and I asked if the clutch was good and they replied it was. It actually was NOT and so bad that the flywheel had to be re-surfaced as well ($2K). it could have been worse as if the flywheel was bad it was $2400 for the flywheel part itself. I called me sales guy and wanted to know if they would help me out as they said the clutch was fine. He forwarded the concern to his manager Ray and that is were the story ends as Ray has NEVER called me back - 3 Voicemails and multiple text messages and not one call back. I think that tells the story of this dealership as they don't stand behind the product - they claim it was good and it was not so too bad too sad I guess. Well live and learn - I would never purchase from them again. UPDATE After not gIving up I got a hold of ray and asked him to help me with the $2K bill as I am sure they knew the clutch needed replacement. He agreed to $500 which was better then nothing. I would jussi make sure you do your due diligence and have a mechanic check it out. read more

Oversold the quality of the car. Had us drive down 3 hours after putting $1000 to "hold the car" and after we decided to not purchase the car he claimed he told us it was non-refundable. He claimed the car was in good condition for being used. The car had misaligned panels, a headlight with condensation, scratches across the board, wheels curbed pretty aggressively, torn and ripped weather stripping, bubbling on some panels, and probably more I am forgetting to list. Wasted 6 hours of driving and $1000 to be lied to. When I decided to leave my own review I came to discover plenty of people on here who have had the same issues. Save yourself your time and money and go anywhere else! read more

Do NOT buy a car from these people. I was going to buy a 2019 Toyota 4Runner TRD Pro in voodoo blue with only 50k miles on it for $42k. Anyone who knows this car knows the color is rare and low mileage is like finding a needle in a haystack. The car was listed 6/13/2026 and it's been over a month since then...and now I know why it's been on their lot for so long. I contacted them about it buying it from out of state and they said I'd need to put a non-refundable deposit down of $1k. Already a little sketchy and a known sales tactic...but fine. I'll bite. Then, I setup an inspection with a mobile mechanic...and they sneakily increased the price on the website by $1k thinking I wouldn't notice. I reach out to them about the increase...no response (the person I was dealing with at the dealership is Keith) Then I reach out to them about cancelling the inspection and tell them I'm no longer interested...and what do you know...they responded right away. Oh and the $1k increase they posted on their website after I contacted them? They didn't think about the carfax and the carfax still had the original price. I could've been their dream buyer. I have an 812 credit score, no debt other than my mortgage, was willing to finance with them, and I was willing to FLY there and drive the car back myself. They shot themselves in the foot with this one. $42k? Nah. Only reach back out when you can get me an out the door price of $32k read more

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Instant regret from the start. Clean title but for got to disclose flood and accident damage. Smoker smell. Stopped running the first days. read more

Auto Mall of Springfield - Used Car Dealers Near Me - Springfield, Illinois

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I bought a car from here about a month ago and worked with Keith, he was nice and helped me get into a car I really liked. I'd like to give this place 5 stars but he promised me would get me a spare tire and a tire kit. After a little over a month it seems I may have been lied to because now after a little over a month I haven't heard any word about the tire or the tire kit. Very disappointed, if you go in there don't expect the dealer to get you what they promise I guess. Also I'm a veteran and needed my veteran plates transferred but he wasn't able to may that happen and I ended up paying for a new set of plates. They couldn't even spray the dirt off the car even after I asked them specifically to do so. Overall good place with a good selection of cars but not seeming like their word means much to them. read more

!!DO NOT TRUST THEM!! I found a car from them on Autotrader for delivery and fully trusted the salesmen when they told me I had nothing to worry about, even if I didn't "like it" I could return it within 15 days, but to not worry because I was going to "love this car". The car not only arrived with more miles then stated and trash in the car, it also came back from the inspection with a leaking transmission, leaking power steering and almost $3000 worth of front end work needed to stop it from shaking and pulling hard to the left when I brake. When I contacted them via text and certified mail for them to honor their return I was told I could have if the car came back with any defects, they ghosted me for 7 weeks until the Attorney General got involved, then their only option was to drive the car they sold me with a leaking transmission back to them the 300 miles away. Well, I now have a $10,000 paperweight sitting in my garage that I can't drive or get rid of, despite having a 15 day warranty and purchasing an extended warranty. I can not stress enough to avoid these people like the plague!!! read more

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Please do not use this dealership. They are a full-blown scam. They knowingly sold me a car that was not street legal. In addition, we were told the vehicle had two keys. This does affect the value of the car. We were given a second key fob. When we took the key fob to the dealership, it was not the correct key. It was programmed to a different vehicle. When we contacted Automall, they stated it was not their fault. I informed the salesperson, Nate, that this was a scam. To which he responded by making baby noises over the phone. I beg you, avoid this company. Lesson learned, and an attorney was contacted. read more

Avoid this place at all costs. Shop here are your own risk. They will tell you an expensive, yet worthless extended warranty is mandatory for the purchase of a vehicle. They will sell a defective vehicle and tell you it is in perfect condition. Read all reviews. read more

In December I bought a truck from them that was advertised to have no problems. The truck was a giant POS and was declared by a body shop to not be road worthy. I returned said truck the next day to the dealership. They made me buy my truck back for $1000 more than they gave me on trade in and made me sign a contract that said I was satisfied with my deal, would not pursue legal action, or leave any bad reviews. So full disclaimer I'm totally satisfied with this part. When I got my truck back, the $600 head unit, the amp, a sub, was all cut out of my truck. I also STILL have not received the title for my truck. I text the salesman all the time and don't get any answers other than he will check on it. The detailer stole the audio equipment from my truck. This dealership is full of absolute scumbags and deceptive thief's. Do NOT go there for any reason. read more

Stay away from these guys; typical used car salesmen. I am still waiting on a temporary tag, which they charged me for despite my objection. The salesman said that he would mail it to me. read more

my son purchased a vehicle from here and within 24hrs engine came on and has been in the shop for last 2 weeks with multiple issues that will end up costing $3500 and this place will not stand behind there vehicles and will only cover $850...would not but anything from this place. DO NOT BUY FROM HERE!!! this place is a scam and need to be shut down, do not buy from here read more

Asked if they could hold the car so I could drive 7 hours from out of state to test drive it first. They wanted a deposit to hold it. Never mentioned it was not refundable. Lost $1000. read more

I bought a Car that was advertised at $12900. I put $6500 down and they made me go down the street to finish the Paper-work with some girl. The loan ended up being for $13750. Now, when you add my down payment that's almost $20K for a $13K vehicle. They changed the price on me. Nate Daniels and Eddie (Owners son) Tayseer Rehan, his real name is not Eddie. This is one BIG FRAUDULENT SCAMMING COMPANY that The FEDS are getting ready to take down. Wire Fraud, Bank Fraud, You name it. Jordan just got out the Feds...On his way back it looks like. You'll be at the Peoria Court house this time. Good Luck! read more

The old sleazy car salesman stereotype is alive and well at this dealership. They are the most dishonest, greedy people that I have ever encountered when buying a car. BUYER BEWARE. They over charge for their inventory and they add hidden fees making the final price way more than expected. Then the car itself only lasted about 3 weeks before needing thousands of dollars in repairs. And they simply DO NOT CARE. They have the worst customer service of anyone in Springfield. I wouldn't buy a car from them for my worst enemy. I honestly don't know how they sleep at night. read more

On June 14, 2025, my son and I drove 6 hours from Tennessee to Springfield, IL to purchase his first car--a 2009 Ford Mustang--from Auto Mall of Springfield after finding it on CarGurus. He contacted the dealership to ask about shipping, but was told he had to apply through their site and drive up if approved. He applied, was approved, and we made the trip the same day. During the test drive, my son noticed the air wasn't working. The salesman said it just needed to be charged and that AutoZone could do it. I asked if they could fix it before we left, but was told mechanics aren't there on weekends. I expressed concern, since we had a long, hot drive back to TN. When we met with the manager for final approval, I brought it up again. He had the salesman recharge it. After finalizing approval, we were sent off-site to a different building to sign. The numbers didn't match, and I had to insist they call the manager to fix it. We drove home to TN, but by the next day (June 16), the windows, A/C, and radio stopped working. On June 17, the car wouldn't start. We replaced the battery to get it going. We called the dealership and were told the 15-day warranty only covers the transmission. On July 7, the car died again while driving and had to be towed. A police officer even asked my son if it was stolen. We took it to a Ford dealer who confirmed the motor was seized. I called the manager and politely explained. He was rude, dismissive, and hung up on me. I tried repeatedly to call back. Another rep said he'd call me back--he never did. Another manager hung up on me again. My son hadn't even made his first payment. We were sold a lemon and treated terribly. Auto Mall of Springfield's customer service is unacceptable. Their claims of "quality inventory" and "trusted service" are misleading. Do not buy from them. read more

Never EVER step foot on this "dealership" In the beginning the process was going smooth. Nate Daniels was very pleasant, but then however, he pulled some very unethical practices by slipping 2 products that we not authorized or disclosed in the sale process, the bill of sale didn't include them until after we process the title work at a different off site location. We were handed 2 pamphlets and were told they were included in the cost of the vehicle as agreed upon. Not only was it NOT agreed upon it was never ever spoken of. Followed up 2 hours with Nate Daniels and said it was part of the closed sale and there was nothing he could do about it but would speak to his boss. A full day passed with no return calls. And now we are on day 3. Tried to call Portfolio Co (warranty company) and was given NO help...I feel they are all in bed together on the scam of hiding this fee. Nate Daniels has stopped returning calls now. If there was a way to provide zero stars I would. DO NOT SHOP HERE!!! read more

BUYER BEWARE! All you will come across here are LIARS and SCOUNDRELS. Jordan, my salesman, and the owner, Eddie, are the epitome of shysters. I could go in to more detail but it would take too long. I don't know how they sleep at night with all the atrocities they commit every day, Good luck having any resolution when you need to take your car back because of things they promised they would take care of. What a joke! They will acknowledge that the work needs to be done but when you try to take it in, you wait forever! and then they come back with some lame excuse why they can't do it today, so come back. 'Shampoo, rinse, repeat'.....this scenario will go on FOREVER. I took off so much work just to go out there soooo many times!!!! just to be told to come back again. They flat out lied to me that the reason it was taking so long is because the parts could only come from Japan. I found the same part on Amazon with a two day turnaround. Customers wanting to see their inventory strangely don't seem to be a priority at this place. Instead, they're always on the phone purchasing more cars. They have no empathy. Couldn't care less if you have to wait and wait and wait. That's how I know they're busy buying new cars.....you sit there waiting and can hear every phone conversation they're having. It's chaotic just walking in the bldg. It's like a beehive. You don't know who to talk to and even if you did, they would be unavailable, esp when you have to come back to deal with an issue they are avoiding at all costs. Sigh. ZERO STARS read more

Bought a car and bought the Gap insurance , only to pay off the car in a year. Have been trying to get my Gap insurance refund since March of this year. They won't answer my attempts to contact them. I have left voice messages and texts. They stopped responding back in June. read more

Purchased a vehicle 10/1/24 paid cash in full, as of 7/9/2025 still have not received the title. After several attempts to contact, via phone, email and REGISTERED MAIL- Was just told by the Title person, the title was just received by the DMV 7/7/25, I should receive it within a day or two. This is not acceptable practice and nor will it go unnoticed. I had to give 1 star, but, truthfully, should receive ZERO!! read more

Total price came out to $2,000 more than the car's set price. They use add ons without discussing it, or misleading you. I was sent to a second location and waited for hours with very unprofessional staff. It has been weeks since I requested GAP claim forms, with no word back. I have tried leaving messages, but all of their inboxes are full. They have not once answered my phone calls. AVOID THIS DEALERSHIP! read more

Was told issue with car would be fixed When they found out the cost just started giving a run a round Sent me to a mechanic that said they no longer work for them Never fixed the issue They should loose stars on their rating read more

Found a nice car for my daughter. We looked at it, drive it, liked it. Went to close the deal and that's when it went bad. We agreed on the price and the terms. So we had to go to the other location, which was confusing and I should have known something was up when the couple ahead of us had caught some charges that they were not aware of. So after they stormed out upset it was our turn. And they tried to sneak in a 1,500$ charge for wheels tires and key fob insurance that we knew nothing about and were lied to about gap insurance which we agreed on but we weren't going to get. I decided the deal was off and we left READ EVERYTHING BEFORE SIGNING!!!!! read more

if I could give zero stars I would this dealer is a joke is run by a bunch of scam artists. drove over 4hrs to look at a truck after being told the truck had absolutely no issues truck was dead when we arrived and when it was jump took 30 seconds of cranking to start (was told truck was drove day before to wash ,truck was filthy) the trucks front axle was shoved over 3in, parts of the electric system didn't work, broken sunroof, ppf was peeling and was half ass, wires hanging all over underneath the truck. cab lights covered in silicone,after giving up on that truck we decided to look at another truck this truck we also were told had no issues upon driving found front caliper was stuck, tie rods were toast , u joints were cracked , turbo sounded like nails on a chalk board under load and had issues spooling , front driverside fender was pushed into the door, sunroof didn't work , had a leak on trans. we gave it one more shot and looked at 3rd truck that we didnt even leave the lot with grinding noise when put into gear and found electrical problem. noticed another truck with a copart sticker on it, and another with the window wide open and they didn't seem to care we first arrived after we got the keys Jordan our salesman pushed us off to the side when we would come back into talk if you love wasting your time,being lied , and love cars w accidents and issues(90% of vehicles here are accident reported) this is the dealership for you We talked to a few locals and was told no body in the area buys from them and even heard the nickname "scammership" we drove down the road 1 mile and found Faine's Auto 10/10 to sean at faines for treating us how a dealership should AUTO MALL OF AMERICA SHOULD BE SHUTDOWN read more

2019 4 runner sr5 Beware!!! Called them on a Friday to see if vehicle was still available and it was, so I drove 1 1/2 hours. Vehicle was rough, but below blue book value. Made the deal under the agreement that the oil leak, 4x4, and bad vibration, left the required deposit and when all repaired I would make the trip back to pick up. I didn't hear anything from them, so called 4 days later and they assured me that everything was repaired so I headed back up there today. Upon arrival I took to get an inspection before finalizing and am grateful that I did. Best $60 I have ever spent. The Auto shop mechanic (Toyota expert) recommended by the sales guy inspected the vehicle and noted some alarming issues. The vibration was still there, the oil leak was still there and identified as timing chain cover issue, all the exterior lights were randomly going on and off indicating an electrical short and the best was that it wasn't the original motor. With all of these symptoms the certified Toyota technician stated that it was most likely a flood vehicle. I called lou fuze Toyota in st.louis to see how much to replace the motor and go through and repair the electrical system, I was told that $20k would be a ballpark number. I returned and spoke to a different sales person, I guess that is what they do to mislead and confuse customers. I offered them $10k under their asking price and he laughed stating that I must have worked with this shop before, I told him that I have not and live almost 2 hours away and reminded him that this shop was referred to me by them. asked for my deposit back, he the went to the owners son and he tried to keep $100 of my deposit. I finally had to show my bank statement to the other sales guy because the owners kid would not even talk to me as I fell that he knew that this deal wasn't on the up and up. I finally got my full deposit back with some persuasion. I hope people read this post, especially if you are interested in this 2019 black sr5 BEWARE!!! I will add the full inspection report if anyone wants to see it. It is unfortunate that innocent people are being taken advantage of. Come on AMoS you should know better. I am looking into other avenues regarding their ethics. Buyer beware!! read more

the absolute most crooked car dealership in soringfield rhey will 100 precent do what they can to try to take advantage of anyone they come in contact with I was literally told the ower does not want to talk to anyone and he dont give a fuck if aout u happy or not he sells cars not happiness I bought w car paid cash still got screwed if u shop with theee people they are careless with ur info as well i got someone lease social security into in my car just laying aaround cauee rhey never cleaned out the car I paid cash i didnt have enuff to pay for plates simo we financed that I am getting divorced some stuff happend well I was gnabe late with the only payment I called them to telll them no problem the said excpet it was the day i was orig supposed to pay rhey sent s tow truck for it they want to steal it money now they want me to pay double for it thi place beeds to be investigated and shut down I am not the only person this has happene roo happene sll the time thrre!! read more

Purchased a vehicle online from another state. Check delivered for payment IN FULL. Still HAVE NOT received vehicle!

Terrible customer service. Zero stars. Gave all information to put deposit down. Planning on driving many miles to get this. Ghosted!!! Multiple phone calls and messages. 24 hours later, another employee calls us back. We tell him who and what we need. Hours go by and still no response. Going on days now. Definitely lost our business as we were 100 percent planning to purchase that vehicle. Should have known by the reviews. Run away from this place! read more

This business sales cars that should be in the damn junk yard because you want be driving any damn place but the repair shop I purchased on Sat and no heat on Sunday called just not happy then decided I better go get this car inspected the guy came out and said please send this piece of shit back ,I will continue my story dropping off with the police department PLEaSE BEWARE ,my lawyer said there gonna be shut down read more

Great news with my truck. The finance company finally cancelled my loan, giving me all the money I paid. It was confirmed that my 2022 Dodge Ram 3500 didn't have 76k miles on it, it really has 566k miles on it. He got that truck 2 weeks before I seen it. He told me he told me he was going to put another engine in it lol. I said how are you going to put an engine in a truck with 566k miles on it. He said the dodge dealer was probably lying. He didn't know that they told me first. This is a huge truth It's called odometer fraud. I still haven't gotten my 10k down payment that I was manipulated that is was the only way I could get the loan after they said twice I was denied by the same finance company. As for the 9k dollar add-ons they said was included with the truck I don't get anything back cause he tried to get them added to my loan but they said no. My journey isn't over. They got a great scam and I almost lost a lot of money OMG!! I was almost stuck with that truck that didn't have any value and still paying almost 800/mo. There are so many ways to fight consumer fraud don't give up if it happens to you read more

Terrible business practices that cost me $1000 for no reason. I found a vehicle online I was interested in. I live in Georgia, so I contacted them. I spoke with Ray Rehan, the manager. I said I'd leave a deposit while I try to arrange a flight. He said they only take Zelle, so I sent him $1000. Huge mistake! I never signed anything, and he never said they don't refund deposits. The next day, I decided not to travel, and text him my request for refund. To this day, he has never responded. It's been over a month. I've contacted BBB, and Attorney General. He gives them BS that he held car. It was never marked sold online, and remained available. If he had told me they don't refund deposits, I would not have sent him a deposit. Regardless of all this; it's just plain theft. read more

I'm writing this on behalf of my daughter. She bought a truck on 05/02/25. The under carriage had a crack. She was aware. Brought it to their attention and they lowered the price a little. Ok great. Seems like it's all going well. Ha, jokes on us. They and by they I mean the auto mall employees. drive it to the finance lot and when we get maybe 20 miles down the road the check engine light comes on. Now her sister is driving as my daughter had her other car. So her sister thought she was aware. The daughter who purchased this truck was not aware. Which Really wasn't a biggie , but the problem is when we got it looked at it needs a new oil pump. Which requires taking the truck apart and like $3000 or more job. No one buys a car to put that much into it with a day of having it. She called them to let them know and they said bring it in. They said oh we ordered the parts on Monday. After we dropped it back off on Sunday because we were headed out of town. But Monday they said we ordered the parts and should be ready at the end of week. On Tuesday they say it's ready. Me telling her that doesn't sound right but ok. Her and her sister went to pick it up. Well they don't even make it 5 mins and the light comes on again. What does that sound like, sounds like they cleared the code. She turned around and took it right back. So they still have the truck in their possession. The auto mall that is. She said this time I want receipts of the parts and work. They told her they don't keep records of that. Umm excuse me. Every repair shop including dealerships have to give receipts. No one just pays blindly for repairs. But hey a young lady they thought they could get over on. Her financial company said she should have 30 days to return the car. But they said no returns. Baby this auto mall is about to hate to see this mama bear coming. My daughter has worked hard for this and you all will not get over on her. Auto Mall either fix it correctly which is what she truly wants. Or let her out of the contract. If the car can't make it off the lot it should be a valid reason to end a contract read more

They are criminal and proud of it. Yelling and cursing my wife. I bought the damn car and had nothing but problems. I think your previous reviews speak for themselves. Wish I'd have paid attention. read more

NEVER BUY FROM THIS DEALERSHIP!!!!! I bought a cadillac from this company and within the first 2 weeks it wouldnt start. Ever since then, (not even 2 years) I have spent around the same money in repairs as I did to initially purchase the vehicle. The car has spent around about the same time - if not more - in my mechanic's shop as it has on the road. I was promised that everything works as it should and was shown the carfax as well as the sales employee eddie stating that it was in perfectly good condition. After taking it to my mechanic (because of the initial problem of the car not starting) he immediately found that the car had obvious underlying damage and was most likely in a serious accident in regards to the front ends condition. Their mechanics blatantly ignored this issue (gross negligence) and sold the car as is. Eddie swore up and down that with my warranty, all of my concerns would be taken care of once i purchased the warranty ( i purchased level 2), any electrical issues as well as major mechanical component failures of the car would be covered yet they have not covered a single thing. Once I tried to cancel my warranty and have it refunded (to cover a $2700 mechanic repair fee) Eddie tried to withhold it to hear the words "I'm sorry" (for saying f***ing over the phone) come out of my mouth. After telling him I have contacted the State's attorney general and will be having private attorney's deal with this situation he decided to send a link for the cancellation of my warranty. Now he has blocked my number and I am unable to call the dealership to have the situation dealt with. It has been a never ending run around with this company from day ONE. They are egregiously deceptive and unprofessional. Looking back on it now, i should have known from the start ever since going to a second hand location to finalize my deal. DO NOT MAKE THE SAME MISTAKE I DID. I was 18 and in need of a car for college, we found a listing online and a cadillac was my dream car ever since i was young, so my parents (in a rush to get a car to travel to college) and i went half/half to purchase the car. and now it has turned into my NIGHTMARE. read more

Horrible experience they had me put 1000 down on a car I was going to get didn't take the car home didn't leave with a car and still wouldn't give my 1000 back the car I wanted was priced at 14995 by the end of it I would've paid 28000 They do shady Horrible business read more

Be careful. They will lure you to the dealership with a price for a car that doesn't include an "accessories" charge - for us today, the car was listed on their site (as well as cars.com, cargurus, etc.) for 23,495 but there was an undisclosed 2,190 accessories charge that they will claim the regulators won't allow them to show on the listing (obviously, complete BS). I would call and ask for all charges (including what they will try to characterize as fees) before wasting your time driving over there. Also sold us the car with an empty gas tank (that was probably our fault for not noticing). read more

Salesman Eddie will lie about listing price of vehicles and blatantly hustle you out of thousands. Told us vehicle listed for $29,000 when it was actually listed for $25,995. Steer clear of Auto Mall Springfield, IL and lying little Eddie read more

I do not recommend going there at all! They are rude and do not care about their customers. They also sell trash cars

If i could give a negative 5 I would. I assure you if you deal with Eddie, and his mouth is moving.... It's a lie. Now I remember why I do t like stealer ships. And have numerous texts and bill of sale where he screwed me out of thousands. Run far far away from this place. read more

This is a joke of a dealership. We spent over 6 hours there. I had already paid the down payment at the first location. Then they sent us to the second location to fill out paperwork (already a pretty sketchy set-up) and was ready to sign the paperwork for my vehicle when I noticed they had charged $900+ in additional fees. We asked them to remove the fees or we weren't moving forward with the deal. The guy we were with brought in another man who was extremely rude and disrespectful. At that point we told them no deal and we wanted our down payment back and we were leaving. He said, "really, you're gonna drive back to Columbia?" We said yes and he said he didn't have our down payment - which we knew because we paid it at the first location where the guy counted it and literally stuck it in his pocket. This people are dishonest and rude. Buyer beware - you will get taken advantage of here. One truck was priced $8,000 over the NADA price. I'm so happy we walked away from Springfield Auto Mall. We bought an amazing truck on the way home from that disaster. Less than 2 hours start to finish from an incredibly straight forward, honest and easy to work with dealer. read more

I do not recommend it at all, I traveled from Ohio to buy a Ram 3500 and the next day it no longer worked. The repair cost me $7,500. The dealer did not answer my calls. read more