They work with their customers for the best deal to meet their needs as much as possible. They…read morealso may not be able to prepaid issues immediately, but I had an issue regarding radio and happened to be a block away and had me come in to see what codes pulled up and set me up a maintainence appointment. Kudos for their customer service. This is second vehicle I've purchased with S&K. Thank you S&K Carmen Bishop

Just purchased a Buick from them recently. Victoria S. And the whole staff were friendly,…read morecourteous and helpful. She was great at explaining all the features and setting everything up for me and made the buying process effortless. Thank you! This dealership, by far, is the best one here in Springfield.

Joshua was very gracious, while waiting on financing approval he brought me several cups of coffee…read more we chatted a lot about or lives. He was very confident, loves cars & has been doing this a good long while, but is new to Green & he loves working there. You could feel a positive vibe there. people working there seem to truly like their jobs & have respect, & fun with each other. I was very pleased with my experience & I love my Camry. Thank you Joshua, keep ringing that bell. Angela A. Springfield

The level of service provided by the service department is TERRIBLE!! I took my 2024 Tundra in to…read moreget my second key(because of the fob shortage), there is a rattling in the driver side door when the bass comes through the speakers, and the radio knob broke off(with less than 2,000 miles on it, and it was purchased in May). They told me the know wasn't covered and I was going to have to pay for it. There is a 36,000 warranty, as well as I called the dealership where I purchased it after leaving Green, and told me there was a bulletin put out about this being a known problem with the knobs. Needless to say, there is a reason I didn't purchase from them to begin with, and won't be going there for service again! If you want a dealership to treat you right, make the drive to Sam Leman in Bloomington where they know how to take care of their customers, from sales to service!

!!DO NOT TRUST THEM!!…read more I found a car from them on Autotrader for delivery and fully trusted the salesmen when they told me I had nothing to worry about, even if I didn't "like it" I could return it within 15 days, but to not worry because I was going to "love this car". The car not only arrived with more miles then stated and trash in the car, it also came back from the inspection with a leaking transmission, leaking power steering and almost $3000 worth of front end work needed to stop it from shaking and pulling hard to the left when I brake. When I contacted them via text and certified mail for them to honor their return I was told I could have if the car came back with any defects, they ghosted me for 7 weeks until the Attorney General got involved, then their only option was to drive the car they sold me with a leaking transmission back to them the 300 miles away. Well, I now have a $10,000 paperweight sitting in my garage that I can't drive or get rid of, despite having a 15 day warranty and purchasing an extended warranty. I can not stress enough to avoid these people like the plague!!!

Instant regret from the start. Clean title but for got to…read moredisclose flood and accident damage. Smoker smell. Stopped running the first days.

I brought my bmw 750xi in dec 1 2025 after having power steering issues! They quoted me it would…read morecost $8400 to fix! I had the car towed to Eurosport in Springfield ! Eric fixed the issue for $326 dollars! it was a simple switch assembly! They are so dishonest at Isringhausen BMW! Caveat Emptor

I used to go here and buy luxury cars before I got divorced and couldn't afford them anymore. After…read moreabout 15 years of not visiting, I recently need some car maintenance. Gary and Brian were still here and still both do a great job. Brian took the time at the end of the day to give a "tour" of my (new) wife's G wagon when we didn't even buy it here. That's a class act. I always recommend these guys to anyone looking for a fair deal on a luxury car. Thanks

Thank you for getting my recall done on my car! A loner car wasn't available at the time of…read moreservice. I did use your shuttle service when my car was done and it was top notch. I enjoy riding in the new chevy traverse shuttle car. Keep up the good work!

Went in for an oil change yesterday and they said they recommended to have the rear end serviced…read morefor an extra charge of $149 . I took a look at the rear the next day and it was obvious the differential cover had never been taken off. I called the service manager and told him it looked like it had never been serviced, he said the plug is removed and the oil is sucked out. Long story short he said he would give me a credit for the gasket I could use for the next service . I don't want to go back again I want the money back on my card. The plug doesn't look like it has ever been off!

My kids helped purchase their first car April 26. The car dealer was informed the car was being…read morepurchased for two 16 year olds and that they were putting their money they earned and saved towards this purchase. The day after we bought it the check engine light came on. Took the car to O Reilly to get the code read. The car dealer was informed the next day and assured my ex husband that they would order the part. Never heard from them again. This past Friday (May 30), the car started sounding terrible. The car was taken for an oil change, the oil was old and had metal shavings in it. Again called the dealer and got several stories. The "partner" bought the car and it was his fault. Then since we were past the 30 day warranty we would need to pay out of pocket for a new motor. Then we were basically told our kids drove it too rough. We have Life360 and get driving reports that show the speed driven, rapid acceleration and hard braking. Basically two teenagers were taken advantage of, and then blamed for a car becoming undrivable within 34 days of purchase which is disgusting behavior. If we want to pay more out of pocket to get a new engine we were told we could do that. I do not trust this dealership to fix this car. My ex husband offered to sell the car back to them (at a big loss to my kids), but the dealer doesn't do that, likely because it's junk.The car dealer gave my ex husband the runaround and several excuses. This is a good lesson to have a car checked out by a mechanic and my kids now know that car dealers can be very untrustworthy. A five thousand dollar lesson learned, and now we have a piece of junk car to dispose of. Believe the negative online reviews, the people we dealt with after the sale were definitely not the people who sold the car.

DO NOT GO HERE. Thieves and liars! Check engine light was reset prior to sale and issues were not…read moredisclosed. Owner and staff ignore any request for resolution and are extremely unprofessional. Was told, "we cant just shit out a mechanic".

I live in Tampa, FL, and grew up in Central Illinois. My mom still lives in the area, and her 92…read moreHonda was ready to be put to pasture. Worried that she would have a hard time finding a quality car at a fair price, I called Joel and we worked out an excellent deal for a 2011 Honda with low miles. He personally went through the car and ensured it had everything it needed, including new tires, pads and rotors, oil change and wipers before it went on the road. I've bought more than 20 cars in the last 25 years, and this was the easiest transaction I've ever experienced- and I never even saw the car. Honest dealership, quality selection, excellent pricing. Do not hesitate to go to Laketown Automotive if you are considering a quality pre-owned car.

I was shopping for a mid-sized pick-up truck and was considering the Toyota Tacoma, Nissan…read moreFrontier, Chevrolet Colorado and GMC Canyon. I decided to go with the Tacoma based on the great salesman I was dealing with (Joshua) and with Mylas Copeland. Both wanted to ensure I was a satisfied customer. The Tacoma was the best fit for me and my needs. It is a comfortable ride and the truck I purchased had all of the accessories I was looking for. Bottom line was the pricing. I feel I received an exceptional deal on both the new vehicle and on my trade-in. Kudos to Mylas and his staff. Based on this initial experience they have a customer for life. P.S., although I secured financing through my credit union, the finance representative was courteous and professional and ensured any questions I had were fully answered.

Worst service ever. Car died on a Friday evening so we had it towed to Green VW. We called on…read moreSaturday and were told the service department was closed because of construction, but they would call us on Monday. We called them around noon on Monday after not receiving a call back. We were told a service manager would call us back. Never happened. On Tuesday we called back again and spoke to Jim who said the car didn't have an appointment for 3 more weeks. We explained to Jim the car had broken down and needed to be repaired and the appointment was for an oil change we had previously scheduled. Jim was adamant that an appointment was required for any service to be done. He advised he would have Marquis, a service manager, call us back but he probably wouldn't be able to move up the appointment. After 3-4 hours we called back again because we had not heard from Marquis. This time we were directed to the voicemail for the Toyota dealership. We called back and spoke to Jim again who maintained the car did not have an appointment for 3 weeks. After getting no where with Jim we requested to speak to his boss, Ebony. Instead we were transferred to the elusive Marquis who said they probably couldn't even look at the car until the oil change appointment 3 weeks in the future. But if someone else canceled he might be able to have someone look at it in one to two weeks. When we pointed out the oil change guy wasn't going to be diagnosing and repairing the car, Marquis said he would shift a qualified mechanic to that bay but he couldn't promise to get us in any sooner. Marquis advised we really should schedule an appointment before having the car towed to the dealership. He advised the next available appointment was 4 weeks away. When we explained that was not a customer friendly way to run a car service center, Marquis said he didn't like where this conversation was going. We told Marquis we would like to speak to his boss Rick he responded that he would leave him a message and hung up on us. The moral of the story is if you're going to break down, make sure you anticipate it about 4 weeks in advance.

I am a retired car dealer who thoroughly understands the business and I rate Smokey Jennings…read moreChevrolet in the top 10 in central Illinois may be in the top two Roger is a wonderful guy and even though my families in the business I would buy a car from Roger because he's honest kind and he helps with public and charitable causes. I gave Roger Jenn and Smokey J Chevrolet a golden egg

Smoky Jennings was great! Good service and they turned a oil change in less than 15 minutes. I was…read morevery happy, thank you guys for great service!

I was in a wreck and they found me a replacement car just like the one that was totally in just a…read morecouple of days.Shout out to Adam Rose.

​I am extremely disappointed with my experience at this Carmax. I purchased a truck here, and only…read more14 days later, the transmission started failing. When I brought it back to resolve the issue, I was told they couldn't exchange the vehicle for another one in the same price range. ​The only response I received was, "Unfortunately, we can't do that at this time," with zero explanation or effort to make it right despite the "extenuating circumstances" of selling a faulty vehicle. For a company that prides itself on "no-hassle" buying, they certainly make it a hassle when they sell you a lemon. I expected much better service and accountability. Buyer beware.