I was shopping for a mid-sized pick-up truck and was considering the Toyota Tacoma, Nissan…read moreFrontier, Chevrolet Colorado and GMC Canyon. I decided to go with the Tacoma based on the great salesman I was dealing with (Joshua) and with Mylas Copeland. Both wanted to ensure I was a satisfied customer. The Tacoma was the best fit for me and my needs. It is a comfortable ride and the truck I purchased had all of the accessories I was looking for. Bottom line was the pricing. I feel I received an exceptional deal on both the new vehicle and on my trade-in. Kudos to Mylas and his staff. Based on this initial experience they have a customer for life. P.S., although I secured financing through my credit union, the finance representative was courteous and professional and ensured any questions I had were fully answered.

They have the worst service department I've ever been to. No one knew what they were doing,…read morecouldn't get any answers and couldn't even tell who was in charge or could help us. We had a recall on a part and after 5 hours of sitting there they said it still wasn't fixed. We live out of town and they wanted us to come back the next day and we couldn't. They didn't have a rental car and did not know if we would be charged for the mistake they made or not. I would never buy a car from them. Worst service ever!

I cannot believe this place is still open?!?! They ripped me off. Ended up having to trade the car…read morefor a window air conditioner unit after they worked on it

Roberts is great. This is a family owned dealership. You get wonderful service here and Brian will…read morehelp you find the best deal for what you want. The service department specializes in Mercedes and BMW and they have been where I take my cars to be taken care of for the last 15 years

I was in a wreck and they found me a replacement car just like the one that was totally in just a…read morecouple of days.Shout out to Adam Rose.

I brought in my Subaru in January when my lease was up. It was a very quick and painless process. I…read moregot a check for $2,000. Much better than trading it in for something else. That check was for a down payment on a new car. I wish I remembered the guy's name who helped me. He was very nice and helpful. I recommend these guys.

Just want to give a shoutout to Greg Ghelfi, service manager at your Springfield dealership. When…read moreI ended up there from Chicago while visiting with a friend, my transmission went bad on me. Greg took over and gently gave me the bad news that it had to be replaced, and he definitely recommended I not try to drive it home at that time. He arranged for me to get a local hotel, had a nice young man drive me there, and all in all made my terrible situation so much more manageable. He went the extra mile every step along the way until I was able to go back down from Chicago and pick up my car a few days later. Thank you, Greg, and thanks to the other employees who helped me on my way. Dorothy Euchler

I won't be back. Went in and got an oil change like I always do and it was $80!!! I have bought…read moreevery vehicle at this location (one a year for 20 years) and everytime they ask have u purchased your vehicle here. Yes. I get every oil change, tire rotation, tires and service appt done here and trade in at 30,000 miles every year. Now they want u to sign a paper before the oil change (probably because people are throwing a fit). I will not be back to purchase a car, oil change, anything! I've taken 3 kids to this location and parents so 6 of us all have green Nissan and trade often. I instructed everyone once your warranty is up go to the $20 oil change place. Highway robbery! And the black guy Jason that works there is awful. His mouth never shuts up. Trying to sit and get an oil change and his mouth runs non stop. What a joke! This place is a rip off! I used to brag about it but I guess u have to charge $80 bucks for an oil change when u have about 10 people sitting around on their butts your paying!

My car broke down with the common 6.2L engine issue that is all over the net right now. I was on a…read moreroad trip, so I couldn't take it to my normal dealer. I called and they immediately told me that I should take it to Friendly Chevrolet instead, and that they were the best. I don't know what's up with the Yelp ratings, but, all of the dealership sites give Friendly top marks, and rightfully so. I was helped by Randy in the service department who stayed on top of my repair from start to finish, bending over backward to make sure everything was done correctly.

Not friendly at all after pointing out that their numbers out the door was nothing but inaccurate…read more They throw on a lot of ad onto make up their money plus their discount forget it. It's a joke. All I gotta say be careful when conducting business good luck.

Gave me a great car. Quick and easy. In and out. Best believe I will be back for my next one!read more

Consistency and customer service are not the mission of this dealership. My suggestion would be…read morethat you record your phone calls and ask for everything in writing when going here or you will be taken advantage of.