I am a retired car dealer who thoroughly understands the business and I rate Smokey Jennings…read moreChevrolet in the top 10 in central Illinois may be in the top two Roger is a wonderful guy and even though my families in the business I would buy a car from Roger because he's honest kind and he helps with public and charitable causes. I gave Roger Jenn and Smokey J Chevrolet a golden egg

Smoky Jennings was great! Good service and they turned a oil change in less than 15 minutes. I was…read morevery happy, thank you guys for great service!

I was shopping for a mid-sized pick-up truck and was considering the Toyota Tacoma, Nissan…read moreFrontier, Chevrolet Colorado and GMC Canyon. I decided to go with the Tacoma based on the great salesman I was dealing with (Joshua) and with Mylas Copeland. Both wanted to ensure I was a satisfied customer. The Tacoma was the best fit for me and my needs. It is a comfortable ride and the truck I purchased had all of the accessories I was looking for. Bottom line was the pricing. I feel I received an exceptional deal on both the new vehicle and on my trade-in. Kudos to Mylas and his staff. Based on this initial experience they have a customer for life. P.S., although I secured financing through my credit union, the finance representative was courteous and professional and ensured any questions I had were fully answered.

Worst service ever. Car died on a Friday evening so we had it towed to Green VW. We called on…read moreSaturday and were told the service department was closed because of construction, but they would call us on Monday. We called them around noon on Monday after not receiving a call back. We were told a service manager would call us back. Never happened. On Tuesday we called back again and spoke to Jim who said the car didn't have an appointment for 3 more weeks. We explained to Jim the car had broken down and needed to be repaired and the appointment was for an oil change we had previously scheduled. Jim was adamant that an appointment was required for any service to be done. He advised he would have Marquis, a service manager, call us back but he probably wouldn't be able to move up the appointment. After 3-4 hours we called back again because we had not heard from Marquis. This time we were directed to the voicemail for the Toyota dealership. We called back and spoke to Jim again who maintained the car did not have an appointment for 3 weeks. After getting no where with Jim we requested to speak to his boss, Ebony. Instead we were transferred to the elusive Marquis who said they probably couldn't even look at the car until the oil change appointment 3 weeks in the future. But if someone else canceled he might be able to have someone look at it in one to two weeks. When we pointed out the oil change guy wasn't going to be diagnosing and repairing the car, Marquis said he would shift a qualified mechanic to that bay but he couldn't promise to get us in any sooner. Marquis advised we really should schedule an appointment before having the car towed to the dealership. He advised the next available appointment was 4 weeks away. When we explained that was not a customer friendly way to run a car service center, Marquis said he didn't like where this conversation was going. We told Marquis we would like to speak to his boss Rick he responded that he would leave him a message and hung up on us. The moral of the story is if you're going to break down, make sure you anticipate it about 4 weeks in advance.

I cannot believe this place is still open?!?! They ripped me off. Ended up having to trade the car…read morefor a window air conditioner unit after they worked on it

Roberts is great. This is a family owned dealership. You get wonderful service here and Brian will…read morehelp you find the best deal for what you want. The service department specializes in Mercedes and BMW and they have been where I take my cars to be taken care of for the last 15 years

I was in a wreck and they found me a replacement car just like the one that was totally in just a…read morecouple of days.Shout out to Adam Rose.

​I am extremely disappointed with my experience at this Carmax. I purchased a truck here, and only…read more14 days later, the transmission started failing. When I brought it back to resolve the issue, I was told they couldn't exchange the vehicle for another one in the same price range. ​The only response I received was, "Unfortunately, we can't do that at this time," with zero explanation or effort to make it right despite the "extenuating circumstances" of selling a faulty vehicle. For a company that prides itself on "no-hassle" buying, they certainly make it a hassle when they sell you a lemon. I expected much better service and accountability. Buyer beware.

Just want to give a shoutout to Greg Ghelfi, service manager at your Springfield dealership. When…read moreI ended up there from Chicago while visiting with a friend, my transmission went bad on me. Greg took over and gently gave me the bad news that it had to be replaced, and he definitely recommended I not try to drive it home at that time. He arranged for me to get a local hotel, had a nice young man drive me there, and all in all made my terrible situation so much more manageable. He went the extra mile every step along the way until I was able to go back down from Chicago and pick up my car a few days later. Thank you, Greg, and thanks to the other employees who helped me on my way. Dorothy Euchler

Oh the joke this dealership is... Came in normally one day…read moreafter my car got totaled out, so I decided to go to green Nissan made them aware I was a college student and they said okay, I told them the credit part would be hard, so I said I got 5k down then finance manager came and said your with CEFCU and I said thank you and shook his hand. So from Starting off from we will get you approved to me getting approved, then asked for money down... got the money down, signed for a car that Green Nissan sold the next day, I worked with Jason which is an absolute joke and Peyton which is a bigger joke... the disrespect that they will bring apon you it just makes u want to leave. BBB is notified hope Green Nissan steps it up.

Thank you for getting my recall done on my car! A loner car wasn't available at the time of…read moreservice. I did use your shuttle service when my car was done and it was top notch. I enjoy riding in the new chevy traverse shuttle car. Keep up the good work!

Went in for an oil change yesterday and they said they recommended to have the rear end serviced…read morefor an extra charge of $149 . I took a look at the rear the next day and it was obvious the differential cover had never been taken off. I called the service manager and told him it looked like it had never been serviced, he said the plug is removed and the oil is sucked out. Long story short he said he would give me a credit for the gasket I could use for the next service . I don't want to go back again I want the money back on my card. The plug doesn't look like it has ever been off!

Gave me a great car. Quick and easy. In and out. Best believe I will be back for my next one!read more

Consistency and customer service are not the mission of this dealership. My suggestion would be…read morethat you record your phone calls and ask for everything in writing when going here or you will be taken advantage of.

I purchased a 2021 Suburu Outback Touring, have 186,000 miles to date, it has been avery bad…read moreexperience trying to get my car service as required by the owners manual, every time I attempt to schedule service as required it is impossible, it seems the staff regardless of what department could care less of my need also always are reluctant as well as short, and only on a few occasions have I been able to get service with in reason to prevent a possible engine problem or failure, in saying this my only recourse has been to drive round trip 220 miles to St Louis, MO for service, which has been a god sent, always helpful prompt and curtiious with or without an appointment. Never again will I purchase a car from Green family. I have purchased three vehicles in eight years, this will be the last from this group.

Everyone seemed very nice and friendly. That's where the positives end…read more After an hour "diagnosing" our Subaru vehicle (that needed new brakes and we specifically asked for a quote on brakes) the sales associate told us that the tech that reviewed the car found no issue with the brakes...but had $1500 worth of other "optional" things we could do to service the car. After reviewing the laundry list, we noticed that the tech hadn't reviewed the brakes at all (no notes, positive or negative). When we asked about this, the sales associate said that the tech who reviewed our car had already left, so he'd have to have another tech check. After waiting five minutes that tech apparently said it was fine. Mind you, they never took the tires off or actually looked at the brakes, the ENTIRE reason we came in. A complete fumble from beginning to end. I can't recommend a service department with techs that have no idea what they're doing, and are clearly not communicating with their own sales associates.