Christina is the BEST!…read more Go to her! She is my Professional Very Proficient as well Best Deal...

Had a terrible experience long wait for service to purchase a vehicle I already had financing set…read moreup all I had to to was sign and drive HOURS later after they up charged the vehicle and never did service to the vehicle finally was able to drive. See the google review. They did contact me and said the GM would call me back that was about 6 weeks ago and I am still waiting for the "next day" to arrive. STAY AWAY FROM THIS DEALERSHIP!!!

i came here to purchase my first car and Leo was super helpful. at first things were a little…read moreshaky, but we eventually came to a mutual agreement! i believe it took us about 2.5 hours and i pulled off with my used 2024 mazda! i'm super in love with it!

My dad (older gentleman) bought a 2025 used Honda Accord from this dealership with only 16k miles…read moreand well under factory warranty still. When I looked at the paperwork, they added some MPP service contract ($3k), MPP wheel and tire package($2k) and a debt cancellation package($1.2k) and lumped it into his financing. My dad went back the next day to talk to Jacob Campbell(finance manager I guess) who did his finance paperwork and told him he didn't want the additional packages on there and Jacob told my dad he would take it off. Lo and behold they weren't taken off and when I got involved and talked to Jacob he said I need to contact MPP myself to have them cancel it but didn't tell me the "debt cancellation" was through another company. Luckily I found out it was separate and currently processing the cancellations with the companies directly rather than him making it right. On top of that, I've asked for the paperwork that includes the service agreement and member numbers for all three of these services he added and 2 weeks later we still don't have any of that paperwork. STEER CLEAR OF THIS DEALERSHIP AND THEIR ANTIQUATED SALES TACTICS!!! Thanks for no help making this right after the sale.

I've been searching other dealerships to buy a new Bronco for the past two weeks and kept leaving…read moreunhappy and empty handed. Finally came to North Central Ford and worked with Robert to get my Bronco at a great price and very quickly (no sitting and talking for hours and hours to settle on a good price). Thank you to Robert and the sales manager for making me the happiest girl in the world!

Don't waste your time. I know a car dealership is typically the last place to look for an honest…read moreand straightforward deal, but this place takes that concept to the utmost extreme. I asked them to look at my 2018 Ford Escape for an issue with the engine. They quoted me $16,000.00 to "repair" it (after I paid over $200 for a diagnostic). Their quote included $100.00 for replacing "streaky wipers" and included a video included pointing out "lumpy rear tires." They have called me now, a week later, offering to buy it as is and get me into something different. What are the service manager and underwriters here thinking? I get you work on commission but you have guaranteed I will never spend another cent here or another Ford product. Disgusting.

As the owner of 2 Mazdas...a 2020 CX-5 ans a 2025 CX-30, I HIGHLY recommend Town North Mazda…read more I want to give a special shout out to my service advisor, Victor Bernal. He takes such good care of my needs....explains things to me so I can understand what's going on, communicates the status of my repairs, appreciates my loyalty to the brand and the dealership. He is honestly the best aspect ( of many good things) at Town North Mazda!

Just an update, I did end up purchasing from this location. I no longer have the vehicle but, it…read morewas a great experience!

Randy was great and tracked down items that were covered by warranty. I will being my Nissan here…read moreagain.

I recently purchased a brand-new 2027 vehicle from Clay Cooley Nissan of Richardson, and I honestly…read morecouldn't be more grateful for my experience-especially because of Jackie! I came into the dealership with not-so-great credit, a limited credit history, and I had just started a new job. To be completely honest, I was nervous that I would leave without a vehicle at all. Somehow, Jackie was able to work a MIRACLE and get me into the exact type of vehicle I wanted with $0 down on a BRAND-NEW 2027 Nissan Kicks! What impressed me most wasn't just the deal she was able to get me-it was the way she handled the entire process. There were definitely moments where things became challenging, despite that, she remained patient, professional, respectful, and continued doing everything she could to help me and earn his trust. She never allowed the difficult moments to change the way she treated me or the effort she put into helping me. Jackie also had to deal with other customer situations while helping me, and she still managed to make me feel like I was a priority. That says a LOT about her professionalism and dedication. And honestly, the entire atmosphere at the dealership was great! Everyone I encountered made the experience feel welcoming and comfortable. I'm incredibly grateful that she went above and beyond to make something happen for me that I honestly didn't think was possible. She didn't just sell me a car-she helped make a moment I was nervous and uncertain about into something I'll genuinely remember. If I knew how to sell cars, I'd seriously consider working at that dealership right alongside Jackie! Thank you, Jackie, for working your magic, being patient through the process, and helping me get into my NEW CAR I appreciate you more than you know!

I've been working with my service advisor Bill Mullen since 2012, and I honestly wouldn't trust my…read morevehicle with anyone else. Over the years, he has consistently provided exceptional service, honest recommendations, and a level of care that's hard to find these days. My vehicle is paid for and I continue to bring it to the dealership where I purchased it for quality care service. Bill takes the time to explain what's going on with my vehicle in a way that's clear and never overwhelming, and I've always felt confident that I'm getting the best advice--not just what's convenient. His professionalism, reliability, and attention to detail are unmatched. It's rare to find someone you can truly rely on for something as important as your vehicle, but he has earned my trust time and time again. If you're looking for someone knowledgeable, dependable, and genuinely committed to great service, he's the one you want. Highly recommended! Gidget

Reliable Chevrolet should seriously consider changing their name to Unreliable Chevrolet…read more This was easily one of the most unprofessional dealership experiences I've had. We were specifically interested in a black Chevrolet Trax. Initially, Devon told me the vehicle was unavailable because it was being used as a loaner. Then Mark contacted me and suddenly the vehicle was available again. Mark specifically told me they would pull the keys so the vehicle would not be sold and that it would be returned and available for us at our scheduled appointment the following day. This was not some vague conversation or misunderstanding. I confirmed the appointment by text, and Mark then called me again to confirm by phone that I received the appointment information. We made the trip to Reliable specifically because of those assurances. We arrived for our appointment and were told the Trax had been sold that morning. So what happened to pulling the keys and making sure it wouldn't be sold? To be clear, the vehicle being sold is not even what upset me the most. Cars sell. Mistakes happen. If we had simply been told, "We can't guarantee the vehicle will still be here," then I would have understood the risk before making the trip. What bothered me most was the complete lack of accountability afterward. Not once did anyone simply acknowledge that we had driven there because of the assurances their employee gave us and offer a sincere apology for wasting our time. A simple, "We screwed up. You were told the car would be held, and we're sorry," would have gone a long way. Instead, we were shuffled through alternatives. We were told about another loaner at a sister location. Then they pulled around a Trailblazer with a roughly $30,000 sticker price, despite the Trax we came there to purchase being in an entirely different price range. Eventually, we were told they could get another Trax around the same advertised price by Monday, except it would have approximately $1,999 in additional dealer charges. After everything that had already happened, I explained that I didn't feel they were doing nearly enough to make the situation right or earn our business back. Ray's response? "Well, maybe we're not the dealership for you." That response was unbelievable. We didn't ask Reliable to hold a vehicle and then fail to show up. Reliable told us they were pulling the keys. Reliable confirmed our appointment by text. Mark called again to confirm by phone. We showed up when we said we would. Yet after Reliable failed to follow through on what we were explicitly told, apparently expecting an apology or meaningful attempt to make things right meant we weren't the customers for them. Mistakes happen at every business. What separates a professional business is how it responds when it makes one. A sincere apology and genuine attempt to make this right could have completely changed my opinion of the dealership. Instead, we got no meaningful apology, were offered alternatives that didn't make sense for us, were presented with another Trax carrying roughly $1,999 in additional charges, and ultimately were told, "Maybe we're not the dealership for you." Ray, you're right. Reliable Chevrolet is definitely not the dealership for us. We'll happily spend our money somewhere else.

Great service as usual. Clean waiting area with good coffee…read more Alex is a fantastic service advisor.

excellent service by kari hill and team Always great with…read morepeople , takes good care of my family

What a great place! Had a coil go bad on my F150, and I am from out of town. Called early in the…read moremorning and they called back fast, and said to bring it in and they would get it fixed up. They ran diagnostics, replaced the coil, and also said the spark plugs were the originals(130,000 miles on the truck). Changed those out as well. Great service, friendly brothers, and to be able to get in and out was impeccable! Would definitely go there anytime because they are 100% legit and fair!

Wanted an auto checkup for an upcoming "Road Trip". Spoke with Joe he said to stop by the next day…read morearound 10am ($99). During the inspectation, Joe indicated 2 issues. 1. Cabin air filter needed replacing ($55.76) 2. Fuel induction ($139.99). I chose to wait on Induction service. After aprox. 20min. I forgot to ask about replacing my windshield wipers (all three for a Kia, Soul) cost was $76.85. Total bill totaled $248.76 with 3% fee for credit cards. Service was good how ever value was questionable. Found wipers (3) from "Big Box" $19.99, I should have made better decision.

Did recall work fast and free. Same day service. Didn't need appointment. Just called day before,…read moreand brought in vehicle first thing next morning. The girl on the phone sounded like it was her first day on job, but after I got switched to real service technician everything was smooth. I will use again.

Very disappointed with my recent experience at the Richardson Jeep service department. My Jeep is…read moreonly two months old, and after the steering wheel controls stopped working, I brought it in for repairs. They repaired the steering wheel and replaced a tire that had a screw in it. However, after picking up my vehicle, I immediately noticed a rattling noise that was not there before, especially when turning left on smooth roads. When I called to ask if another technician could inspect the issue, the experience quickly turned negative. At first, the dealership staff and GM Danny Easton had been helpful and told me to reach out if I had concerns. But during my follow-up call, I was told "Jeeps rattle," that they were "done" with me, and that the dealership would no longer service my vehicle.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

DO NOT BUY FROM HERE!…read more I purchased a BMW 530i from Enterprise Car Sales at 4434 W Plano Pkwy, Plano, TX, on November 11, 2023. Initially, I was promised by the sales manager, Mr. Blaek Combs, that the missing driver's side door lock would be fixed promptly. Despite numerous emails and phone calls, as of today, July 19, 2024, the issue remains unresolved. Mr. Combs no longer responds to my messages. I also contacted Enterprise's customer support, who recorded my complaint, but I have received no follow-up. I strongly advise against purchasing from this location due to their lack of accountability and poor customer service.