Paul took care of my 2022 Kia Soul. Really knowledgeable guy who addressed my concerns about my…read morevehicle and future maintenance. Very reasonable pricing compared to the other quotes I received.

Not quite to the repair part yet...but b/c expediency matters when your car is down, Paul has been…read moreAwesome. It appears they're at around Market Value for turnkey service also. ...i'll keep ya' posted about the repairs!

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

God sent me his way, I was looking for a month and I was drawn to his website. What a great guy,…read morehonest and overall honest guy you would want as a friend. Indeed once you buy a vehicle your in his family. I purchased a truck that he rebuilt, and had a salvage title. He sent me the pics before and after, his work is amazing I had no hesitation purchasing this truck (I didn't need to take a test drive I knew he did it right) and love it. Closings are often long, Reza has it done, in and out no waiting that you get at the dealerships. Before I left he wanted to make sure I was ok and we checked the lights, what dealership does that. I have no trouble personally recommending Reza and his dealership, if you want a great vehicle at a great/fair price call Reza. My daughter is going to need a new car this fall and all I will have to do is call Reza. You are family now!

I love my Hyundai. I'm 87 and more than a little stressed after an accident to my other car. Reza…read morewas a wonder, kind, honest to the core and such a pleasure to work with. 2009 Santa Fe was clean as a pin, great price, low milage, and in perfect shape. This man knows how to purchase cars and how to sell them. I will give his name to anyone who is looking for a used car. How nice to work with a true gentleman.

I trust them with all my vehicle maintenance because they do a fantastic job from their initial…read moregreeting until they hands me the fob with a smile to tell me the service is completed, pointing at my ready vehicle, freshly washed. Great service!

My experience with Clay Cooley Jeep in Irving was the worst vehicle purchasing experience I've ever…read morehad. Before visiting the dealership, I negotiated the price and completed the financing application. I told him I was in the middle of a move, needed to turn in the moving truck the next morning. I wanted everything handled beforehand, so I could show up, take the vehicle, and leave. Instead, we sat there over an hour waiting before anything happened. Our salesperson didn't know where the vehicle was, and couldn't find the keys. Then he found the vehicle, but had the wrong keys. Once he finally located the correct vehicle and keys, it had no fuel. When he brought it up for a test drive, the check engine light was on. He ran inside to get assistance, and they told us it was fine and it's because it was out of gas, and would go off in a little while. After the test drive, we returned and waited some more. We were eventually taken to the service department, where the finance manager would not provide anything in writing regarding the check engine light. Instead, he told us we could trust him because everyone there knew him. He spent much of the conversation complaining about being at work late. When we finally reached the finance office two hours later, the finance rep also complained about being there late. She said she had no idea why we had been waiting so long because everything was ready to go when we arrived. She told me all the loan and purchase paperwork would be emailed to me. After signing, I was told to find someone to install the temporary plates. The place was empty except for one employee at the front desk, playing a game on his phone. We had to get his attention and he never even looked up while helping us. He attempted to install the plates one-handed while still playing the game on his phone. My husband actually offered to hold the phone for him. He handed me a key and I also asked about the second one. I was told I would have to come back another day because it was locked in a room that only a manager could access. Didn't even consider where I live and that it might not be convenient for me to go back there. He went inside and locked the door and left us out there. Then, it wouldn't start - the battery was dead. We had to knock on the windows and wave to get the guy's attention to come back out. We decided to leave the truck at the dealership and were told it would be fixed on Monday. The next day (Sunday), I decided I didn't want a broken brand new vehicle, and I really didn't want to give that place my business. I never took delivery, but even if I had, Clay Cooley has a three day money back guarantee, so I could get out of it. Monday morning, I texted my salesperson and told him I wanted to cancel the transaction. He asked how I had paid the down payment. I told him it was by credit card and requested written confirmation that the deal had been canceled. He never responded. I also never received any of the loan or purchase paperwork via email (checked spam too). After hours with no response, I emailed the finance rep. She informed me that the transaction had been canceled but could not provide anything to confirm. She told me the pending refund on my credit card should be good enough and suggested that I call the bank. I didn't even know who the bank was at this point, because I never got the loan paperwork. After asking for it again I finally did, so I figured out who the bank was and called. They had no record of a cancellation but said it could take a few days to appear. Frustrated, I again requested written confirmation from the finance rep. Instead of providing it, she told me I'd I wasn't happy with her service, I should contact the sales manager. I wanted everything documented in writing, so I asked for the manager's email address - never got a response. THEN I texted sales manager (Todd) and asked for assistance - crickets. The following day he replied he had a family emergency and would follow up the next day. At that point I was prepared to just let it go and hope for the best. However, I kept receiving emails requesting proof of insurance for a vehicle, and I was getting emails from SiriusXM that a trial had been activated. Concerned that the cancellation had not actually been processed, I contacted Todd again for help. All I got was "stop texting me." I was never rude or aggressive, and I contacted employees during normal business hours. When it comes to dealerships, I do everything in writing, so I have all the emails and texts to back this up. I knew Clay Cooley had a poor reputation, but they beat the price of a vehicle I found in Houston. So I took a chance, hoping they could at least deliver a running vehicle, and I could get in and out and deal with them as little as possible. Apparently not. Avoid Clay Cooley at all costs!

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

We had a great experience here getting my husband a new car! Mr Anet was very kind, honest and…read moreaccommodating. We will be sure to check his inventory in the future when we need to replace our other vehicle. We felt like he gave us a very fair price and good value for our trade in. Thank you!!!!!

Do not buy out of state if you dont want to be scammed. I was a tornado victim and lost my car with…read moretotal loss. They refused to deduct my total loss exemption and told me it had to be in the loan and it would have to be refunded after the fact. Then refused to return the money and i am now having to pay interest on it.

I purchased a Volvo XC90 with full cash in October and haven't received the title and registration…read moreeven after 3 months. I have called their office and spoke to the salesperson who said he will get back to me and still hasn't in several weeks. All calls after that ends up going to his voicemail with no call back. The car runs fine and I had no issues with the purchase process.