I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

Ray took very good care of us. No pressure, and took care of our needs. 5 stars to Auto Merchantsread more

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

Where can I start off?! Honestly the best service and experience I have ever had at a dealership…read more Eddie is very professional and patient. He will make sure you are very well taken care of. I have been wanting to trade in my car for a different one and he made it a real smooth and easy process for me. He heard me out and understood the assignment! So good at his job. Will soon be going back to get another car for my fiancé! SHOUT OUT EDDIE AYEE

Got a new car and had great experience! Thanks to Eddie! Great prices! I recommend to anyone…read morelooking for a new car!

I ordered a Mercedes Benz and they gave me $100 off the price…read more I paid $700 for the car to be shipped to me which was originally supposed to take 2-3 days max delivery from Texas to California. It's Monday now and I haven't received the car. It's weird because the dealer and the shipper keep telling me it'll arrive "today" every single day. Well today finally came after all of the dealer and shipper drama. The Benz paint was all covered in some sort of orange sticky oil or transmission fluid as the truck above it the last week has been dripping and leaking. And the cherry on top is that the shipper refused to give me the car because the dealer hadn't paid the shipper the delivery cost. Ridiculous. A car dealer that doesn't know how to deliver a car. After payment has been made. The worst car buying experience of my lifetime. The dealer called me this morning threatening me and calling me a shitty person after all they put ME through . I am filing complaints with: * Texas Department of Motor Vehicles * Texas Attorney General's Office * Better Business Bureau *Federal Trade Commission and contacting my attorney now. This dealer is in flagrant violation of the Texas Deceptive Trade Practices Act (DTPA) Jason Childers General manager of Vdubs aka Dallas cars of texas threatened me by yelling and screaming at me and calling me a shitty person and said he will drop the car off at the side of the road today near my home without signature.

I should have followed my gut…read more On a Saturday, I found 2 vehicles here. A Macan and a G63. With cash in hand, I tried to test drive. Ivan said, "we close in 30 min. Come back Monday." Mondays are busy, so I called Ivan back mid-day, and he said it's better to come by Tuesday. Monday night we ended up buying G63 at Sewell - incredible experience. Tuesday morning at around 8am I ask for a buyer's order for the Macan, so I can get a cashier's check. Ivan texts me an hour later, "the finance manager is sick but we can still make the deal today". Of course he asked for a deposit over the phone, before I could test drive - odd. I agree to head over for a test drive within the hour. As I'm walking out, he texts me to say there's an oil leak, so I can't test drive until Thursday. On Thursday I see online the car was sold. He didn't even call to say, we have other cars if you're interested. Thursday night we bought a new Macan Plano, another great experience. I collect cars and this was by far the strangest experience I've ever had.

We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

On May 2nd I came in & purchased a used 2024 Lexus NX from Sewell Lexus Dallas expecting the…read morepremium customer service and Certified Pre-Owned experience the Sewell name is known for, but unfortunately my experience fell far short of that standard. I originally came in specifically for a Certified Pre-Owned vehicle that was advertised online as CPO. After arriving at the dealership, I was informed the vehicle was actually not certified and only had around 500 miles remaining on the factory warranty. Despite that, the pricing remained consistent with what would typically be expected for a certified vehicle, and I was then encouraged to purchase an additional $3,000 extended warranty instead. As a buyer, that was extremely disappointing and felt misleading. On top of that, several promises made during the sales process were not properly followed through on, including the tint request. Communication throughout the process was poor, and expectations were not clearly managed. The vehicle also was not thoroughly detailed before delivery, as I am still finding personal belongings and food debris from the previous owner under the seats and floor mats. I want to be clear that my frustration is more with the dealership process than with any one individual employee. However, attention to detail, transparency, and follow-through are exactly why customers choose Sewell and pay Sewell-level prices. While I did end up getting the car I wanted I came in expecting exceptional service and a true Certified Pre-Owned buying experience, and unfortunately left with neither.

I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car. After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed. I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked. The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!) Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team. I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect! If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

We were super excited to communicate and possibly do business with this company as the reviews were…read morebeyond amazing however when communicating and texting with the team members, we never heard back-- so we took our business elsewhere and got an amazing deal from the Ewing Subaru Dealership in Plano!

These guys are awesome. Called, had a guy out there in a couple hours. No frills, negotiation was…read morecompletely fair and no lowballing. Offer was right around what we expected and it wasn't shady or a lowball. Offer was in straight cash, not a cashiers check or anything. Took possession of the car on the spot, got the cash on the spot. Hope he makes a few bucks on the car! Highly highly highly recommend if you don't want to deal with the BS that comes with some of these institutional or small company car buyers.