Luke in the Sales Department is incredibly kind & genuine & took the time to help me find an Acura…read morethat was perfect for me. If you need service, TJ is phenomenal. The GM, Paul, went above and beyond for me to assist with an issue & ensure I had a great experience overall.

I want to say that the service I receive from Carter Acura is top notch in every way! I recently…read morehad a problem with my MDX that was not easy by any means to diagnose and took several trips over the course of a month to finally get fixed due to the nature of the problem. This by no means was the fault of the Service Department and was overjoyed when they couldn't find the cause of the problem they were very fair with the bill, there wasn't one, until the problem was fixed for good. I have never in my life had somewhere not charge anything until the problem was actually identified and fixed as that just doesn't happen anymore. Once there was resolution the bill was more than fair in my eyes. The Service Advisor TJ, and Service Manager Curtis, are the most honest guys I have ever had the pleasure of working with and I cannot recommend them enough. Curtis even went above and beyond to help me out while my car was in the shop to ensure I had a vehicle to drive which meant the world to me as my MDX is the only car in our household. TJ provided daily updates on the progress and his honesty made me feel at ease with not having to wonder what was happening with the investigation. In the end I want to say that if you are in need of a totally honest, and extremely dependable, Service Department for any of your vehicles, yes they work on all makes and models, Carter Service is the place for you. I have been a customer there since the day I drove my car off the lot with 4miles on it 10yrs ago and will never bring it to another place without even blinking an eye. Thank you so very much to TJ, Curtis, and the rest of the Service Team for a job well done and consistently going above and beyond and exceeding all of my expectations. You guys are the best around and am sure to tell anyone and everyone I know to bring their vehicles to you! Sincerely, Rick Doss

Review of the separate M-B Sprinter Van repair center: First know that my van had a back country…read moreaftermarket build out by a top van outfitter. And that the M-B van maintenance center in Lynnwood is a separate facility from the main dealership on the same road but on the other side (east) of highway 99 a few blocks north and set back from the highway with a sign that is visible but not real large or prominent early on a dark winter morning. I arrived before they opened and they opened promptly at 8AM. My experience was superlative. The service advisor Scott was very considerate and upbeat and a great help. We discussed options for maintenance and he explained their policies and that of M-B and he was very candid about the best options for me. The mechanic Kevin was very thorough and made great suggestions for dealing with our relatively new camper van that has a lot of professional modifications. I was called in a few times from the waiting room to confer with him and learned some valuable tips about the complex systems of the van. He cleared some codes in the electronic system that my scanner could not deal with and they have not reoccurred. The parts department was helpful in identifying some minor parts I needed. The waiting room was comfortable with beverages and snacks. M-B are not cheap to own and maintain but are worth it in my opinion and I will return again to M-B if Lynnwood Van center. I often do my own vehicle maintenance and modifications as I do not trust most domestic and foreign car dealers for even simple tasks. Some can even screw up a simple oil change or tire rotation. But I fully trust the team at M-B of Lynnwood Van as they clearly know their business and are there to help with courtesy. I shopped for vehicles at other M-B dealers in Western Washington but recommend Lynnwood M-B Van center above all others!

I have to thank and commend one of the service consultants, Josh McDowell for his fantastic help…read morerecently in resolving an issue in less than 2 minutes that was, unfortunately, not resolved over the last 4 years. I didn't have an appointment - just stopped in, yet he was quick to help. I first had a volume knob that wasn't working, but a test didn't show any fault codes (the value of human knowledge and experience should never be underestimated!). The service consultant at the time said that I could replace the whole unit, but as I had the volume on the steering column, I decided not to spend the money. I also had Bluetooth connection issues and a Garmin GPS that wasn't working, but there wasn't a connection made between it all. I even bought another Garmin thinking the first one was just old. Finally, I decided to check again with the service department. Josh immediately went right to the issue - a simple blown fuse. He got a new fuse and I was out of there in about 5 minutes! Now both of the Garmin's work, the volume, and I was surprised that when I tried connecting the Bluetooth, it worked, as well. I wish that I was good at directions, but I'm worse than terrible and Josh could see how very grateful I was to finally have the issues fixed. He was not only knowledgeable, but was also very kind and professional. Mercedes Lynnwood is very lucky to have him on their team! I hope this feedback helps anyone that may encounter this issue. The good news is that I love the car. It's a 2012 yet still runs like the day I bought it! I always take it in for yearly routine maintenance and I've had very few mechanical issues.

Much better experience for me than every other dealership I've been to in the metro area…read more Corey and Aaron were excellent for me and Eric was very helpful with my trade-in. I don't know if the truck I found was a unicorn, but it was the best price I found in the entire state (in relation to comps). Start at this dealership first! Especially if you want a Ford.

Absolutely terrible service experiences. Started with a service appt where I said the brakes were…read morenot smooth. They said brake pad wear was fine...and gave me truck back with problem. Next service trip was a problem with awkward shifting transmission. Service advisor said no appt needed, and I dropped off on Monday. Did not hear anything and I called on Friday...Service advisor says "oh yeah, just heard back. You'll need an $11,000 brand new transmission on your truck (6 years old and had 56k in mileage). I would trade it in." I went to National Ford, and they contacted Pierre Ford...They gave them the proper service advice and a new clutch was put in the transmission, costing me $2200 (instead of $11,000) and National Ford covered 1/3 of it for me. I got the truck back, which they did not agree I needed new brakes, and the mechanic didn't even seem to notice/identify massive damage in the tires sidewalls. I don't even know how you take a tire off and not notice this. Last item, I reached out to the Dealership General Manager. Just wanted to share with him my story (in even more detail, as there are other "misses") and he replied, saying he would call me the next week. Consistent with the rest of the experience, the week went by with no call. Poor customer service starts with management, and it showed. My advice, go to any other dealer or a local mechanic for your service. This is a place to avoid, and that is too bad, because it's location is convenient.

Set an appointment as is required to test drive any of their vehicles. I get there 10 minutes…read morebefore my 1pm appointment and check in. We're told we'll get a call when someone is available, so we go walk the lot. At 1:25 we go back in and are told there's still one person ahead of us but we'll be helped as soon as an associate is available. What's the point of having to schedule an appointment if they can't even assist you in that time slot? Not to mention how many staff were just sitting around doing nothing that could have assisted. Bought my vehicle elsewhere for less money

*BUYERS BEWARE* I bought this car on Thursday 01/15/2026. Around 4pm Friday 01/16/2026 the engine…read morecheck light turned on. Got it checked. The camshaft position sensor needs to be replaced. I was also today no one could fix it till the following week & they still would have to spend time to diagnose it. So I returned the vehicle. Today 01/18/2026, the vehicle is up for sale on their website? Very shady. If you decide to purchase this vehicle, make sure they fix the CPS & show you proof that they did. Rey was great though! He gets 5/5 stars. Definitely see him to help you out.

I owe the service team and their techs more than a great review, but alas this is all they can…read moreaccept. From jump the team (Iris, Alexis and Matt) are warm and very welcoming! Whether they're thanking you for your patience in line or business in general you can count on patience and a smile! They didn't do any work we didn't pre-discuss and they were always very transparent. Having moved to Austin, Audi here has a high standard to meet! Over the last year they treated my TT like she was theirs! That level of service and respect is rare to find anymore! I was warned by other Audi owners before my first appointment, but have nothing but praise for everyone there! I do not know their managers name, but that is how it should be! The sign of a great leader? Leading leaders! Keep up the great work you all! Audi needs to know what beautiful service you supply as such a small shop serving such a large area!! Please let me send coffee cards!

I've bought many cars over the past few years from this dealership. Sales men are nice, Tyrone and…read moreJon have been my salesmen, they're very nice and helpful.

Just wrapped up an outstanding purchase of a Porsche 718 Spyder RS from Quality Auto Center in…read moreLynnwood, WA. Flew in to see the car in person, and the experience was first-class from start to finish. Cole met me at the airport, walked me through the car in detail, and made the entire process smooth, professional, and enjoyable. The car was exactly as represented -- absolutely exceptional -- and everything was handled with care and precision. The vehicle is now on its way to me, and I couldn't be more excited. If you're considering a high-end or specialty vehicle, I highly recommend Quality Auto Center -- and be sure to ask for Cole or Keon. A true enthusiast experience.

I purchased a used 2018 Toyota Highlander from this dealership and within the first two weeks began…read moreexperiencing multiple issues including warning lights, brake switch problems, "braking power low" warnings, and electrical/safety related concerns that at one point left the vehicle unable to start or move properly. When I contacted the dealership for assistance, I explained that I have children and that this was a major safety concern. I also explained that I could not safely get the vehicle there myself and could not afford a tow truck. Initially, I was told they would need to ask the owner about helping with a tow, but nobody ever followed up with me. When I called back, I was then told there was "no way" for them to get a tow arranged. Because of this, I was forced to manually bypass the warning/code issues myself just to get the vehicle drivable enough to make it from Mount Vernon to Lynnwood. During that drive, I had no functioning brake lights or turn signals, which made the situation even more dangerous. Despite explaining all of this, I felt my concerns were brushed off. When I finally arrived, I was told they "didn't HAVE to help" me, but that they would once the vehicle was there. At one point, after expressing frustration and mentioning possible legal action, I was also told that if I pursued that route they would not help me or fix the issue. Since purchasing the vehicle, I have also discovered that both the engine air filter and cabin air filter were extremely dirty and appeared to have been neglected for quite some time. These are basic maintenance items that should have been inspected or replaced prior to sale. I also later learned the vehicle originated from Canada, which explained why there was limited history available through Carfax. While I did notice scratches and dents at the time of purchase, I was disappointed to later realize there may have been additional history I was unable to fully verify beforehand because Canadian vehicle history does not always appear the same way on U.S. reports. To be fair, the dealership ultimately did fix the issue and paid for the repair. However, the way the situation was handled from the beginning -- especially considering the safety concerns involved -- left me with very little trust in this business moving forward. What makes this even more disappointing is that I traded in my nearly brand new Toyota with only around 25,000 miles on it because I trusted this dealership and expected the vehicle I purchased to be properly inspected and reliable. I would have never traded in my dependable, nearly new vehicle for something this unreliable had I known the condition this vehicle was actually in. I understand that once a used vehicle leaves the lot, responsibility largely falls on the buyer. However, customers still expect vehicles to receive thorough inspections and to be reasonably safe and reliable at the time of sale. Unfortunately, this experience was stressful, disappointing, and has left me questioning how carefully these vehicles are actually inspected before being sold.

I had a genuinely great experience at Lexus of Seattle, which I honestly don't say lightly when it…read morecomes to car shopping. Going into the process, I was prepared for the usual dealership stress pressure, upselling, weird sales tactics, all of that but that was not what I experienced here. A big part of that was Kevin Hansen, who was kind, patient, professional, and very easy to work with. I came in already knowing what I wanted to do, and instead of trying to steer me in a completely different direction, he actually listened and helped me through the process in a way that felt respectful and straightforward. I never felt swindled, rushed, or pressured into anything, and that made a huge difference for me. Overall, the team at Lexus of Seattle made the experience feel much smoother and more comfortable than I expected. Buying a car can be exhausting, but this felt surprisingly low-stress and well handled. If you're nervous about the dealership experience and want to work with someone who treats you like a person instead of just another sale, I'd definitely recommend checking them out and asking for Kevin.

I rarely leave reviews, however, experiencing the worst customer service I have ever encountered, I…read morewanted to warn any potential buyers away from this dealership. For context, I do not live locally but was seriously interested in a vehicle they had listed. From the beginning, the staff were rude, condescending, and extremely difficult to work with. Simple questions were met with short, dismissive responses, and the overall tone felt adversarial instead of helpful. I first spoke with Farhad, then asked to work with a different sales representative, after I asked him three times if we could communicate on a phone, not just through email, and was connected with Mark, who also solely communicated through text. I am new to buying from a dealership and navigating financing, and even basic questions were met with clear frustration and miscommunication. It honestly felt like they did not want to sell me a car. After speaking with the manager, Damon, it completely confirmed my decision not to move forward. He was short, dismissive, and condescending, and made no effort to acknowledge or improve the experience. Buying a car should feel professional and collaborative, not uncomfortable or combative. I ultimately walked away because it did not feel right to continue under those conditions. I would encourage anyone considering Lexus of Seattle to pay close attention to how you are treated throughout the process, not just the pricing. I trusted my gut and decided to take my business elsewhere.

I bought a used Pilot by looking online. The salesman knew all about the car and was able to tell…read moreme more than I knew to ask. There wasn't too much pressure to upsell and completing the paperwork was pretty quick. The only thing that happened was someone forgot to remove the license plates from my trade-in and I got two tickets in the mail. LH paid them off and sent me the plates...note to self--take my plates when I sell my next car.

My Honda Team Hunter, Gabe & Steve made it happen. Our 4th Honda from Lynnwood Honda Since 1981.read more

Very knowledgeable, not pushy and very welcoming, Ozzy was our salesman and he was outstandingread more

Pay attention to the Service reviews. I wish we did. That's who you'll have to deal with. Brian is…read morecondescending and rude, treats you like it's your fault that your car broke down. Especially if you're a woman! I wouldn't buy a car here again if you paid me!

Husam was instantly responsive to our online inquiry, and was sincerely a pleasure to work with. We…read morepurchased a 2013 Range Rover Sport for a very reasonable price. This dealership has nice quality vehicles at fair prices. Their vehicles are local trades sourced from local manufacturer dealerships rather than auction vehicles (which often have a murky history). I highly recommend Armadillo, ask for Husam, he was awesome!

My husband and I had a really lovely experience working with Bill and Brian at Armadillo. We had a…read moremechanic come out and check the vehicle and gave it a good rating, Brian was very kind and made the experience pressure and hassle-free and we are loving having a gorgeous, paid off SUV!