Aside from the fact that I needed the service in the first place this was a completely enjoyable…read moreexperience. From first contact with the phone call all the way through to end of service call this company was very professional, very friendly, knowledgeable, and thorough. The technician that came out was very friendly, nice, clean, and reassuring. So grateful to Yelp for pointing us in the right direction. I believe that we paid a fair price for services rendered.

Great service, on time and the Tech was great, troubleshooted my system and had me up and running…read morein less than a hour.. I highly recommend Apple and we will be doing our new HVAC system with them in the near future..

It's currently 106 degrees on Saturday in Dallas. My outside unit had stopped working correctly…read moresometime last night. I asked friends for suggestions and got a couple. I called them and the soonest they could see me was Monday. I wound up on Yelp. I contacted a different HVAC company on Yelp but Yelp sent my information out, and Alan with HM Tech responded. Meanwhile I was reading a lot of reviews and getting a lot of answering machines and "see you Monday" appointment calls. As my inside temperature kept rising, I finally called Alan back, told him my problem, and asked how much a service call was and when he could be at my house. He told me the service call was $85 and said he could be here in a couple of hours (again, on a Saturday). He was here just about exactly when he said he would be, and he went right to work outside. By then my temperature inside was at 86 degrees. After maybe 20-30 minutes, Alan said that the fan capacitor and the compressor capacitor were both out and would need to be replaced. I asked him what that meant, if he had them, etc. He said yes and gave me a quote. I gladly approved the work. By about 3 o'clock, maybe a minute or two after, the work was complete. The invoice including his service call fee was under $400. (Again - on a Saturday.) While I don't wish for more HVAC problems, it's good to know I'll be able to rely on someone who is , honest, responsive, and very professional. I enthusiastically recommend Al's work!

From the owner: Rely on us for your trusted, top-notch HVAC needs! Our certified technicians are committed to…read moreensuring your satisfaction, from air conditioner installation to heater repair services.

Jakob M quickly fixed my issue and made sure I have a video of the repair to show the new…read morehomeowners. We love Copeland home services and hope they can still help us out in our home in Ben Wheeler, Texas.

All went well with installation of new AC & furnace. Also they added a second return duct, a UV…read morelight and cleaned my ducts. Polite and respectful.

Review Part 1. Let's begin at the beginning . I bought the house while stationed at Ft Hood and…read morenever had the time to address the air conditioning due to all of the deployments. There were 4 AC companies that gave me quotes. A1 Air not only was the highest of all the quotes but stated that all of the unnecessary work that they did quote was code and had to be performed such as installing a French drain , and when asked about an incentive from Oncor , the sales woman's stated quote ," Oncor has no money to give away for any incentives...HA HA." All of the companies gave quotes for a 2.5 ton and the 16 or above seer system with and with out heat pumps along with WiFi capable thermostats. A1 Air 8700.00 with 18 month zero % financing . Chapman Air, 7700.00 no zero % financing . Willard Air 7500.00 18 month zero % financing . Forney Air 60 month zero % financing, Oncor incentive used towards price of the unit , and the final price was under the lowest I was quoted by the other ac companies. The 34 year old ac system in my house was completely removed and replaced with a shiny new system along with new electrical boxes and wiring 10 year warrant on parts and 3 year warranty on labor which was way better that the other companies . Communication between the owner Richard and his techs and office was the easiest I've ever had with any company . Any issues I may have had with anything was quickly resolved . So far the service works great and no issues as of yet and really do not expect any. I have recommended this company since the first hour that they started installing my new AC unit. The part 2 of this review will be after the long hot summer of 2019 to report back how the new AC service has worked . 06/30/2020 Review Part 2 On June 17th 2020 our A/C started blowing hot air. Being I decided to see if it was a fluke and let it run for a day or so just to see if it was the heat or actually the the A/C. Well , it never got cold. So on the 19th we called Forney Air and scheduled the appointment. At 3pm a technician arrived and discovered a cool element in the attic malfunctioned , which is rare for that unit. The technician was able to get a new part ordered from a near by supplier and was also able to get that part same day . Forney Air Owner Richard and a platoon of technicians arrived with the new part and quickly installed and performed diagnostics on the entire system. All of this including the inspection and replacement took maybe all of 3 hours and was covered under the warranty. The efficiency and professionalism of Forney Air has still not wavered. Support your local business like Forney Air . You will not regret it.

After the review hit the owner of the company came out and fixed everything ... no more duct tape…read moreand I have been very satisfied with everything I just hate that it was a bad review that fixed the problems ... but they are fixed and I am very pleased that it was taken care of today ... thank you Richard First review ... Very disappointed with the service I have received... I had a new ac unit put in a couple months ago a very nice upgraded 2 stage system ... the owner Richard came out and was very nice let me know what my options were and seemed Very thorough and knowledgeable while selling the unit that is really the reason I went with his company ... come install day 2 guys came out and put the unit in they seem to have had some trouble getting the unit in the ac closet they took the thing apart and installed in piece by piece ... but once again they know what they are doing I really do not ... the first day before they even leave I notice that the system is really loud they dont seem to think anything of it after testing it out and such I give it a couple days then decide to call it takes 2 calls to get a call back and have them check it out they come out and yes there was a problem a zip tie was In the fan making it like a card in the spokes of a bike tire ... a couple weeks later I open the ac closet and it is like a freezer in there I have more ac in that closet them my whole house it seems and I notice that the unit has black duct tape all over it so I call them again it once again takes 2 calls to get a response...they send out the same guy that installed it he is very nice but he comes out and duct tapes it more and tells me that these (top of the line) American standard dont always have there seals and gaskets in them or just dont fit right ... the problem is still going on I can leave that door open to help cool the house I guess ... so I have been calling the owner for over a week now and i can not get a return call at all !!! I wanted to have him come out and check it as it being duct taped together doesnt seem like it's a good unit that i just paid high dollar for plus the filter that I will need to change is behind the drain pipes and seems impossible to get it out to change it ... that nice 3 year warranty doesnt seem that great if they won't return there calls at all!!!! Good luck if you use these guys!!! I will now be calling a reputable ac company to came out and fix it or reinstall it correctly I guess !!!

UPDATE: It took a while to reach the right person to have everything remedied, but once we did,…read morethey went above and beyond to make things right. The ceiling was fixed (at no cost to us) and, thankfully, the drywall hadn't been damaged, so it wasn't as extensive as we had feared. A week after the work was done, our coil kept freezing and the AC stopped working and basically, it was missed in the initial visit that we needed a full cleaning on the coil, not just the spray. If it had been caught initially, we would have had to pay the usual cost to have it cleaned, however, since it was missed and was giving us so many issues, they sent someone to clean it at no cost. (Side note: George was awesome!) They also confirmed that the ducts were cleaned well and the debris we saw had just been dislodged and gotten caught in the vents once everything was up and running again. A lot of our frustration could have been eased through better communication, but we are very grateful for everything Michael did and took action to fix the issues we had. ORIGINAL REVIEW: Our appointment was 8-10 AM. They didn't arrive until after 2 PM, and only after we called them at noon to find out they'd changed it without telling us. We paid close to $4,000 for a furnace and air duct cleaning and a UV light. They cleaned the blower and were supposed to also spray clean the coil. As they were leaving, I took a look and saw that the coil was still really bad and I chased after them and they admitted they hadn't sprayed it. The "cleaned" vents still had debris inside. To make it worse, they broke part of our ceiling, patched it with caulk, and said nothing. I only found out because they left a caulk behind in the bathroom. My wife baked them cookies. We treated them with kindness. We got dishonesty and a half-done job in return. We sent a detailed complaint with videos and photos. We never got a response.

We were getting service calls from this company for the past 10years and the very unit they…read moreinstalled has been having issues. I've been told certain things was bad and it wasn't. Each time they come out they recommend different services that cost $3000 or more. We learn our lesson and canceled. Bad company to do business with.

Quick, thorough, clean, well priced service. We will never use anyone else and can not recommend…read moreFrank enough!

Called for annual maintenance, cleaning. Was told he would get back with me. Never did. Called…read moreanother company. They found a mistake he'd made. Cost me $1500.

We were delighted with this company. Our AC stopped coming on last evening and was giving us an…read moreunrecognizable error code. We put in a request through Yelp and 5 Star HVAC was the first to respond. The very professional and pleasant technician, Rick, was at our door less than an hour later. The problem was solved within 90 minutes of the initial request - and at a very reasonable price. What a great experience! We now consider 5 Star to be our chosen HVAC company.

I sent out a quote request on Yelp that went to 5 HVAC companies; I thought I knew the issue and…read morewanted to know the repair cost if my diagnosis was correct...a way to get an apples to apples evaluation of each. I had 4 other generic responses who just wanted to get me scheduled and wouldn't tell me a price. 5 Star are the only ones who actually answered the question I asked. I thought the price they quoted for the job sounded very reasonable, though in the end I was feeling ambitious and found myself with a lot of free time, so I decided to do it myself. But, I appreciated their promptness and communication and will for sure check with them on harder stuff when it comes up.

If you want the best AC guy in the Royse City and Rockwall area- Donnie is the one you should call…read more He is amazing. Very flexible with time. His charges are fair and gets your A/C fixed when others couldn't. Highly recommend. Great guy !

Donny was prompted for our appointment. Worked very efficiently and has a reasonable price. I would…read moredefinitely use his services again and recommend.

This company is awesome!…read more My A/C Condenser fan stopped spinning, and I thought the fan motor went out. Brought the fan and motor into the shop, and they were able to test it on the spot. Found out the fan motor was perfectly fine and my capacitor was out. Highly recommend this company.

Great place for Parts! I recommend everybody buys at least an extra capacitor for their AC system…read morefrom these folks