Review Part 1. Let's begin at the beginning . I bought the house while stationed at Ft Hood and never had the time to address the air conditioning due to all of the deployments. There were 4 AC companies that gave me quotes. A1 Air not only was the highest of all the quotes but stated that all of the unnecessary work that they did quote was code and had to be performed such as installing a French drain , and when asked about an incentive from Oncor , the sales woman's stated quote ," Oncor has no money to give away for any incentives...HA HA." All of the companies gave quotes for a 2.5 ton and the 16 or above seer system with and with out heat pumps along with WiFi capable thermostats. A1 Air 8700.00 with 18 month zero % financing . Chapman Air, 7700.00 no zero % financing . Willard Air 7500.00 18 month zero % financing . Forney Air 60 month zero % financing, Oncor incentive used towards price of the unit , and the final price was under the lowest I was quoted by the other ac companies. The 34 year old ac system in my house was completely removed and replaced with a shiny new system along with new electrical boxes and wiring 10 year warrant on parts and 3 year warranty on labor which was way better that the other companies . Communication between the owner Richard and his techs and office was the easiest I've ever had with any company . Any issues I may have had with anything was quickly resolved . So far the service works great and no issues as of yet and really do not expect any. I have recommended this company since the first hour that they started installing my new AC unit. The part 2 of this review will be after the long hot summer of 2019 to report back how the new AC service has worked . 06/30/2020 Review Part 2 On June 17th 2020 our A/C started blowing hot air. Being I decided to see if it was a fluke and let it run for a day or so just to see if it was the heat or actually the the A/C. Well , it never got cold. So on the 19th we called Forney Air and scheduled the appointment. At 3pm a technician arrived and discovered a cool element in the attic malfunctioned , which is rare for that unit. The technician was able to get a new part ordered from a near by supplier and was also able to get that part same day . Forney Air Owner Richard and a platoon of technicians arrived with the new part and quickly installed and performed diagnostics on the entire system. All of this including the inspection and replacement took maybe all of 3 hours and was covered under the warranty. The efficiency and professionalism of Forney Air has still not wavered. Support your local business like Forney Air . You will not regret it. read more

Forney Air - New system - Heating & Air Conditioning/HVAC Near Me - Forney, Texas

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After the review hit the owner of the company came out and fixed everything ... no more duct tape and I have been very satisfied with everything I just hate that it was a bad review that fixed the problems ... but they are fixed and I am very pleased that it was taken care of today ... thank you Richard First review ... Very disappointed with the service I have received... I had a new ac unit put in a couple months ago a very nice upgraded 2 stage system ... the owner Richard came out and was very nice let me know what my options were and seemed Very thorough and knowledgeable while selling the unit that is really the reason I went with his company ... come install day 2 guys came out and put the unit in they seem to have had some trouble getting the unit in the ac closet they took the thing apart and installed in piece by piece ... but once again they know what they are doing I really do not ... the first day before they even leave I notice that the system is really loud they dont seem to think anything of it after testing it out and such I give it a couple days then decide to call it takes 2 calls to get a call back and have them check it out they come out and yes there was a problem a zip tie was In the fan making it like a card in the spokes of a bike tire ... a couple weeks later I open the ac closet and it is like a freezer in there I have more ac in that closet them my whole house it seems and I notice that the unit has black duct tape all over it so I call them again it once again takes 2 calls to get a response...they send out the same guy that installed it he is very nice but he comes out and duct tapes it more and tells me that these (top of the line) American standard dont always have there seals and gaskets in them or just dont fit right ... the problem is still going on I can leave that door open to help cool the house I guess ... so I have been calling the owner for over a week now and i can not get a return call at all !!! I wanted to have him come out and check it as it being duct taped together doesnt seem like it's a good unit that i just paid high dollar for plus the filter that I will need to change is behind the drain pipes and seems impossible to get it out to change it ... that nice 3 year warranty doesnt seem that great if they won't return there calls at all!!!! Good luck if you use these guys!!! I will now be calling a reputable ac company to came out and fix it or reinstall it correctly I guess !!! read more

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Answered my call at 10:30pm... offered to come out at 11pm... i decided to make it the morning and they showed up on time and was very honest.... Upfront.... Thank you guys for serving us!!! read more

Richard the owner of Forney Air came out to our house around the Christmas holidays because one of our HVAC units was not turning on at all. We are the 2nd owners of the house and since we moved in we always felt that our HVAC system never was working 100% correctly especially during the winter months. We have had other companies (2) come out saying that everything worked just fine. HVAC Issue: The circuit board for the HVAC unit was burning out completely and tripping the electrical breaker shutting down the unit. After evaluating why our circuit board was burning out, Richard determined that for some reason either another company's technician or the builders of the house had incorrectly placed the wires on the 2nd unit's heating circuit. After the fix we immediately noticed that the level of heat was better and more evenly distributed in the house. Its a very noticeable difference and much more comfortable. Richard is a very nice, personable guy who is very professional and very good at his chosen craft. Their prices were fair and he worked with the company who made our units to make sure that the circuit board was covered under the warranty that came with the house. I would highly recommend Forney Air to anyone who needs reliable HVAC service and sales. I know we'll be using them from here on out with any HVAC issues we have. read more

One word....amazing. Called 5 AM on a Sunday morning and they were here before 8 AM. Had a clogged drain line they took care of quickly and affordably. The service technician was respectful, knowledgeable and professional. If I ever need my a/c system serviced I'm calling Forney Air. Im a customer for life! read more

Very knowledgeable but beware of price gouging during the non peak season. We had a seemingly very simple install of a mini split unit inside our patio which basically only required mounting, running the copper and water lines down a wall and drilling a hole through an adjacent wall to the outside condenser. The starting price was $3000 based on the installers assessment of how it should be installed....after my husband suggested the much "less invasive" install; suddenly the price was lowered to $1500 (what a joke). The price suggests that they were installing a 5 ton condenser on top of a commercial building! Very disappointed; especially due to the fact that we wanted to use a local installer. read more

Recently had my entire HVAC unit replaced due to a leaking coil. I searched high and low for a company that I didn't feel was trying to take complete advantage of me and when I had almost given up I found Forney Air. They sold the best rated units I researched online (American Standard) and they did the job for a fair price. I haven't had the unit long enough to comment on needing to use any warranty, but as for staff, product and pricing, I would recommend this company. read more

A/C issues? You need to make one call ... to Richard at Forney Air. When you have A/C issues you want it fixed fast. Well you get that and more with Forney Air. They provide fast, friendly, reasonable, and trustworthy service. Living in Texas with A/C issues is stressful - call Forney Air and let them take care of it for you. I called on a Tuesday (after 10pm) and they were at my house by 10am on Wednesday! Had me up and going within 30 minutes. The best part, no hard pressure sales like you get from all the others. Why would you call anyone else? read more

Richard the owner is a pleasure to work with! They installed two new units in our home and came out later to adjust the heating cooling system to best meet the need of our home. Friendly every time and Melissa makes it easy to get an appointment scheduled. read more

This is my follow up review. CALL THIS COMPANY if you need help with your hvac unit. They arrived on time, were fast to resolution, and gave me a great deal on our new unit. Richard and his staff are professional and their customer service is unreal!! Richard came out at 9 pm to make sure that we had heat during some of this years coldest weather. I went with my gut on this and am so thankful that Richard picked up the phone when I called. If I could give 10 stars I would!! read more

I called around to a few different companies and Forney Air was the only one that could get here the same day and had reasonable rates. Richard was very helpful and understanding, and the crew was on time the next day when they came to replace the unit and worked hard all day so we could have cool air that night. It's too soon to tell but I believe we are going to be very happy with the new unit. I highly recommend Forney Air. They are professional and courteous read more

Richard with Forney Air was a life saver for us. Our new AC went out after 4 months. We called a AC company recommended and the guy left us without AC for 3 months in the summer while he said he ordered a new unit. After another call to him, he says "the part came in". He came out and got it running til he left. Charged us a lot of money and wouldn't come back out to fix it. We called Richard at Forney Air, and even thou we live in Little Elm, he agreed to come help us. He called Carrier, got the part and it's been running great ever since. These are knowledgeable, honest folks. read more

Professional and quick to respond to calls. Will use Richard again.