I was quoted a price and when it came to to preform the job the price changed. Very disappointing.

I had Jade Air replace an AC that blew in the summer of 2015. They did a great job at that time - it took about 3 days to replace the unit and they actually hand carried my unit to the roof because they couldn't get a crane booked. It was really a 5 star experience. The reason this is a 3 star review is that I've had some trouble getting them to come out for a routine service of the unit the last 2 years. In 2018, I emailed Chris with no response. I called and scheduled an appointment and no one ever showed up. I called to see what happened and they clearly forgot about it. It got rescheduled and completed but person that came out left my bathroom a mess. This year, I've called 3 times (once a month basically) and keep getting told that they are too busy and I need to try again later. read more

I'm so thankful for the 24/7 services Jade Air provides. Late on a extremely hot June evening and my AC stopped working. I talked to Gilbert and he said he would be at my place in an hour. I think he got to my place within 20 minutes. Within 30 min he got my AC working! Hallelujah! I will definitely be using his services again! read more

I wish there were more stars to give. We were heading into a very cold weekend with no heat thanks to our friends at Atmos who weren't able to relight our heating unit after they turned off the gas to do some gas line repairs on the street. After Atmos finally told me "sorry it's your problem" I called Jade. It was late afternoon on Friday and we were sure we'd be spending the weekend freezing. Nope. Gilbert first offered to come by the house late to see what he could do, but also offered to walk me through a simple process over the phone he thought might fix our problem. He was right, the heater began to work, and it was all because he voluntarily helped us when we needed it. I simply do not remember the last time a service provider was this helpful. Next time we need anything with the HVAC I know who I'm calling. Thanks Gilbert, and thanks Jade. read more

I have endless good words for the team members and my experience with Jade Air. I am a Realtor in DFW and have made many connections in this industry regarding this matter... I made a hopeless call and they really assisted when I needed it most (A/C WAS OUT)! Their team was efficient, very reasonable and showed up sooner than anticipated. Chris, Aric and their associate did an excellent job of breaking the process down and educating me on the situation. I highly recommend them. Thank you associates and team of Jade Air. read more

My air had stopped blowing cold air...in this heat wave continually over 100 degrees. I called at around 5pm asking if I could get someone scheduled. They had someone at my condo within an hour and a half....an hour later, cold air was blowing again! VERY affordable - GREAT customer service - EASY process all around - HIGHLY RECOMMENDED - Josh read more

My AC line outside was frozen over. I called 2 other businesses first (Rescue Air and Dragan). Both companies came and checked out my unit and said my HVAC needed to be replaced for costs ranging between $7000-16,000. Thank goodness I picked Jade Air for my third, and final estimate. Aric (the owner's nephew) came out and immediately said that the problem was that the connectors needed to be replaced. For under $500, my connectors were replaced, my unit (inside and out) were thoroughly cleaned and serviced, and the Freon was topped off. In addition, Gilbert, the owner, said if I had problems in the near future, and needed to replace my unit, the money I'd spent would be applied to my new purchase. Win-win. To top that off, I was having what I thought was an electrical problem since the last rainstorm. One circuit wasn't working and flipping my breakers hadn't fixed the issue. I mentioned it to Aric and he checked the breaker box (testing all of the switches) and spent time looking around my house to try to determine the cause. Turns out one of the GFCI switches was off. Aric saved me the cost (and time!) of having an electrician come out and find this simple solution. I was his last call at the end of the day, so the fact that he was determined to help me was extraordinary. This is a family-owner business and they are extremely personable and trustworthy. Call them, you won't be sorry. You can I'll be using and recommending Jade Air for HVAC needs from now on!!! read more

Jade Air are very professional. They came to fix my heater and did a very good job. Their technicians are very smart and respectful. They responded quickly and were flexible to my schedule. I'll defiantly use them again with any of my heating and air needs. read more

I can't say enough good things about Gilbert with Jade Air! Gilbert informed me that he was a bit outside Jade's service area on a Sunday but offered to help me get my AC unit back up and running over the phone. I sent him a couple of photos, unhooked a few wires, reconnected a few and BAM, my unit fired right up! Gilbert made no compensation for his work, but he was kind enough to refer me to another local company who came out and blew out my drain line for a small fee! I'm back in business thanks to Jade Air! Highly recommended to anyone within their service area! Really as good as it gets! read more

Good experience with Jade so far. I had an old A/C that needed replacing and they were by far the cheapest of any legitimate place. The crew was very professional in terms of preparation, clean up, and actually sticking to the schedule they promised. Chris was my sales rep and was prompt to respond by email and phone. read more

After being out of town, I returned home a heating system that wouldn't power on. I called multiple companies before finding Jade Air, and boy am I glad that I found them! They came out and quickly diagnosed the bad motherboard. They showed my the pricing and let me make the call on how to proceed. They came back first thing the next morning and replaced it and got me warm again. I'm no heating/ac pro, and they were very nice about letting me ask questions - it was like a free lesson, step by step. About a week later, the unit went out again. They rushed back over (during the Icepocalypse of 2013), and found that the main breaker hd gone out. With zero fuss, they replaced it for me with no charge. This is above and beyond, and they didn't have to do this. Their prices seemed reasonable, but that is not what hooked me on these guys. It's simple customer service. You literally cannot ask for more than Jade Air. I'm 100% sold and will shout this recommendation from the rooftops - Jade Air has a customer FOR LIFE in me! Thanks for everything guys! read more

I used Jade Air once last year for an a/c repair and was happy with their service at the time which is where the one star comes in. However, I have now twice since been stood up from them when I made an appointment. They were a no show for replacing a bathroom fan late last year and yesterday for an a/c appointment. I had given them the benefit of doubt but obviously I should have stuck with my initial feeling. I am done with them so good luck if you have an appointment with them. read more

Did the work and were friendly but $388 plus a $150 "weekend" service charge for a brief Saturday afternoon service call left us feeling a little ripped off given a capacitor repair we diagnosed ourselves. Probably won't use again due to cost. read more

I have used them for over 11 yrs. They have been quick to respond and treat me well. They have done a great job of keeping my home a/c and heat working throughout the year. They have worked me in last minute several times and fixed my problems. read more

Professional and prompt service. These guys are great, they always do a wonderful job with my HVAC systems. I've had problems with other companies referred to me by my home warranty, shell out the cash, and things break down again a month later. I've stopped even thinking about using anyone else when there is a problem and call Jade Air and pay everything out of pocket because they do a better job, are more professional and helpful, work around my busy schedule, and find the actual problems and fix them. read more

Incredibly knowledgeable! Same day callback, and they were able to help troubleshoot my A/C issues over the phone. Gilbert was patient and took the time to explain the details of my unit and outline some potential hurdles moving forward - even followed up afterwards to make sure everything was operating properly. Would recommend time and time again for any A/C issues! read more

So, full disclosure, I haven't actually used Jade Air. However, I called to schedule an appointment and they basically walked me through several steps to troubleshoot my problem and self-fix so to speak. I am currently taking Chris' recommendations and praying it works. What I LOVE, LOVE, LOVE is that he could have come out and charged me a fee but he was willing to help me over the phone and lose a service call. THAT tells you about the integrity of this company. I found them on yelp and I just had to submit a review. And if I ever end up having an issue (now or in the future) I will most definitely use their company. The customer service is exemplary. read more

Had questions about my older ac unit that still uses the R22 freon. I spoke with Gilbert and he took the time to go over options for my unit and had some good strategies to get me thru the R22 transistion. He even recommended someone closer to get me a better deal. It was a great customer service experience even though I wasn't a customer. Thanks Gilbert. read more

I will never use anyone else as long as I live in their service area. This has to be the most ethical / fairly priced / and friendly AC company out there. I have worked with Chris on two different occasions now. Both times he was able to resolve my issues that day. He's a straight shooter, knowledgeable, and very professional. If you're looking for the best AC company in Dallas, look no further. Jade air is the best in the BIZ. read more

Chris and his partner came out to check out my AC. They quoted me a new unit for $8,000. Luckily, I kept looking around and got the issue fixed for $750.00 The only thing that was wrong was I had a leak in the coil. Plus, the owner had the audacity to call me and try to harass me. And said, that I owed him a curtesy call. LOL Extremely unprofessional! read more

This is a truly outstanding operation; always quick to respond with positive results. I have used them with two of my homes, and wouldn't trust anyone else. My most highest recommendation! read more

The guys at Jade have always come through for me in a pinch, and always provide professional and courteous service at a fair price. I'm not easily to please, and I trust them with my family's comfort. read more

Twice now I have used Jade Air to come out on short notice after our A/C started blowing warm air in the middle of hot summer months after our normal A/C company told us they would not be able to schedule a service for days. And twice Jade Air were super nice on the phone, came out, fixed the problem, and exceeded our expectations in service, affordability, and quality. We will be using Jade Air moving forward as our regular A/C company because they have done such a wonderful job for us these past two times, and I cannot recommend them enough, whether it's for emergency service, regular checkups, or big installations! read more

I cannot say enough about Chris and Jade Air. They installed a new HVAC system a few years ago, and were conscious about pricing and explained everything thoroughly. As a single woman I'm always worried of being taken advantage of, but they were understanding and ensured I was comfortable with everything. My property is now on the market, and they came and serviced it promptly. Not only did they make sure it passed inspection but corrected some mistakes another contractor made. They are simply the BEST!!! read more

Excellent AC service. I recommend these guys to everyone. I am a realtor and have many needs regarding AC, HVAC and furnace issues. I always tell my clients to call this company. I use them personally too! read more

Love these guys. My AC went out and they got me going the same day... To buy me some time get a new unit in place. They always try to get the best option for you read more

Recently, had an evaporator coil hit the end of its lifespan. It was after 5 pm and I could not get anyone to come to do an assessment. Chris was the only provider willing to come out on such short notice. He was not only knowledgeable but very honest and upfront. He was able to give me an assessment and provide some freon as a temporary fix. I truly appreciated Chris's efficiency and ability to be a teacher. I would definitely recommend his services! Thank you again Chris! read more

I scored a gas company rebate deal for a new gas water heater (to replace my failing 14 year old "good and faithful servant"), but still needed installation. Jade has been aces with our air and heating so I called to see if they did water heaters. Chris answered and told me, "Yes, sir, we do." Chris had me text him the make and model number (for the connections and dimensions) and where to pick it up. Chris called when his installers were on their way to the store, and they called when they'd gotten the water heater. 90 minutes later, out (and off!) with the old and on with the new. So quick, so easy, so rea$onable, and SOooo much better! Thanks, guys. Thanks, Chris. And thanks again, Jade Air! read more

I called Jade Air after our air stopped blowing cold and got a prompt response from Chris. He was very, very patient and kind. We needed a second opinion after our condo complex's maintenance man quoted us an extremely high price for a repair. Jade Air moved heaven and earth to accommodate us on a Sunday. At one point Chris even called while he was out with his family to reassure me that our air would be fixed. After determining that our entire air condensing unit needed to be replaced, Jade Air handled all the leg work promptly arranged for a brand new replacement unit to be installed. Their employees were swift, professional, and accommodating. To top it off, their prices were extremely reasonable for all the work they performed. Jade Air kept in constant communication so at no point did I feel left in the dark. Our air is now ice-cold in the middle of a Texas summer. I highly suggest you give them a call if you're having issues! Chris and the rest of the employees of Jade Air are top-notch. read more

Gilbert answered the phone. He asked questions which were not relevant to the repair. He then sounded irritated even though I told him I just wanted a simple repair. Then, he hung up saying he had another call and never called back. Originally, my appt was for 1 pm. No one showed up. Jade Air is NOT cheap by any means. $99 service call to start. They charge the highest prices compared to several companies I contacted. Make sure you shop around and ask SPECIFIC questions on what ALL the charges are. I called another company, Kleen Air of Plano, and they sent someone out the next day. The Yelp special is the $19.95 svc call. All my system needed was 2 lbs. of refrigerant, $107 total. read more

We called this company when our AC unit upstairs stopped working. They came to inspect our unit shortly after scheduling, and we were up and running immediately. We knew for a couple of years that our AC unit was hanging on to a thread & would need replacement soon due to old age. Even though this was the first time we called Jade Air, they were able to confirm what other AC companies had told us already... our entire AC unit would give out soon. Jade Air was very kind to offer a temporary solution in lieu of replacing the entire unit. It's been 3 weeks already and our AC is working better than it's ever worked in 8yrs. Hopefully this lasts, but when it does finally stop working, we will call Jade Air to take care of it for us. Yelpers, this a family owned company. They are professional and passionate in what they do unlike the other gimmicky companies we've dealt with in the past. Jade Air's prices are reasonable unlike the other overly priced companies. Thank you Jade Air for being very kind and professional. A company with great service like yours is unheard of nowadays, so we really appreciate you! read more

Excellent company for AC repair service! Very stand up men running this show....

These guys always make an effort to explain what is going on and try to give me different options. They have been my exclusive A/C service provider since replacing my A/C about 4 years ago and always do a professional job at a fair price. I especially appreciate I can trust them to quickly respond to and take care of my renters even though I have moved far away. read more

**Speedy, customer oriented, and integrity. This is both a personal and professional reference for Jade Air because I know the owner, Gilbert, from church. I found out my air conditioner was acting up, luckily, before the grueling heat of summer and received prompt attention. The next day, they were out diagnosing the problem, and in no time at all, my new motor and capacitor was installed. I am now enjoying the cool temperatures in my house:)...Thank goodness! To me, word of mouth is the best way to know you can trust a business. YOU can TRUST Jade Air to do the job right and give you a fair price! read more

We purchased a unit from Jade Air 7 years ago. It stopped working on the eve of the coldest night of the year We called Gilbert on Sunday afternoon and he guided my husband step by step over the phone to troubleshoot. The problem was simple and easy to fix. Our family will be warm and comfortable this evening. Thank you Jade Air for your exceptional service! read more

We've been using Jade Air for a while now ever since our last unit started dying. The most recent incident involved me replacing a thermostat and in the process blowing a fuse on the controller board. I gave them a call and they walked me through the repair. It felt more like dealing with that friend that is an expert on whatever your problem is than a service company looking to make $75 on an easy call. Just had another outage. They came out the same day but of course the system was working when they showed up. But they figured out what was causing the issue and quickly took care of it. read more

Bought a house and the previous owners worked with Jade Air and Chris and when our A/C started acting funky, we called them. Everything was still under warranty, so they got no additional $$ from us and STILL treated us like royalty. Chris dropped everything on a Saturday and came out himself to make sure the issue was resolved for us. Personable, funny and professional. We found our new AC company in our new city read more

Prompt service on a Saturday and very professional/friendly staff. Helpful with a number of options to solve the issue.

Gilbert is OUTSTANDING! I called him on a rainy and freezing Sunday night, to which he answered his phone and walked me through the necessary steps. He is extremely knowledgeable, cares for his client's needs, and delivers his promises. He is the best of the best! (and I very rarely recommend people). THANK YOU GILBERT!! read more

My AC had stopped working all together and to be honest I was expecting the worst. Jade Air came out when they said they would, and it turned out to be a blown fuse. Gerald was prompt, answered my questions and talked me through went wrong. I've bookmarked them so if/when I need AC help again, they will be my first call. read more