Sorry to hear about Nicks passing. Wish I could find another Nick. We are still happy with the…read moreRheem system and will buy another soon.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

Roman with Rescue Air was very prompt, friendly, knowledgeable, and courteous. He serviced and…read morerepaired our condenser and HVAC quickly and efficiently. I appreciated his professionalism and excellent communication.

I hired Rescue Air & Plumbing in 2023 for routine maintenance on the original AC in our home. What…read moreshould have been a simple visit turned into high pressure sales tactics. They claimed safety issues, pushed contracts in front of me, and scheduled installation for the next day. I tried to cancel but was told I was locked in. I ended up spending around $30,000. After the installation, every maintenance visit came with aggressive attempts to sell me more services I did not need. Then the new system failed in 106 degree heat. The compressor failed at only 16 months old. Communication was poor, and I was left without AC for about seven days. I had to repeatedly chase them for updates. They did not have the part, did not follow up, and someone finally arrived at 10:30 PM after days of waiting. They gave me a two year complimentary membership as compensation. I assumed the membership would end after the two free years. My card on file had expired, yet in May and June 2026 the company suddenly began charging me again. This suggests someone manually updated my card information without my permission. I never authorized a renewal, never received a renewal notice, and never received invoices for any charges. They refunded the charges I caught, but then claimed I owed $95.80 for four months of fees that were never billed and never agreed to. I asked for written confirmation of a zero balance and never received a direct response. They only responded to the BBB and stated the account was at zero. Based on my experience with both service and billing, I strongly recommend being cautious before using this company.

Great experience! They came to us the next morning, and they got us back up and running within a…read morecouple of hours. Thank you!

Value of the service was very good. Responsiveness was very quick and attentive. Issue was solved…read morevery quick and it was explained to me which was informative. Other companies have not compared to Swan Pros! Highly recommended, will definitely use them again.

After having dealt with several problems with another HVAC company, Daniel came out and assessed…read morethe situation, provided excellent customer service, gave recommendations for future regular maintenance, and identified some minor issues others missed. All issues were addressed and fixed with clear and knowledgeable explanations! Highly Recommend!!!

Our old HVAC which was original to the house finally quit on us. Daniel found that the compressor…read morewas dead, and we needed to upgrade, so he asked Tyler to stop by the same day. Instead of simply proposing a 1 to 1 replacement, Tyler listened carefully to our issues and came up with a great solution that would increase airflow, reduce humidity, and potentially save on utilities. His proposal would remove both the upstairs and downstairs units and install a variable speed single zoned system with a dehumidifier. Tyler's solution was less expensive than our other finalist, and very competitive with the other bids. Every question was answered quickly and thoroughly. In the end, however, there were some specific things about the thermostat that the other option handled better for our needs, though most people would probably not notice. Even after I let Tyler know we were choosing another company, he was very professional and advised us on a technical detail. I would highly recommend you talk with Tyler when it's time for a new system.

John and Lupe have been great to work with. They are fast, friendly, and knowledgeable. 10/10,…read morehighly recommend!!

Great service, on time and the Tech was great, troubleshooted my system and had me up and running…read morein less than a hour.. I highly recommend Apple and we will be doing our new HVAC system with them in the near future..

Great customer service Andrew came out to one of my rental…read moreproperties and fixed our unit. Got it up and running asap I don't know where to start but the value of this company and team are amazing. Definitely highly recommend this company 10/10. When I call this morning they showed up within 4 hours and got my tenants ac again. If you need another one call them

"I cannot say enough good things about Fast Response. My AC stopped cooling in the middle of a…read more100-degree Texas heatwave. While the initial repair didn't quite fix the problem, I called them back and they immediately sent someone out to rectify the issue at no extra charge. They were incredibly professional, honored their workmanship guarantee, and got my home cooling perfectly. Exceptional customer service--highly recommend!"

Do not use these guys for AC installations. They installed a new unit for me and improperly…read moreinstalled the drain pipe causing the water to leak onto my dry wall in my kitchen. I reached out to Alfredo the owner and his response was that it was no longer under any warranty since he had installed it a year prior. He then said he would send someone over but that never happened either. Needless to say we are on the hook for the repairs of the faulty installed drain pipe and the drywall repairs. Hopefully I am able to recover through small claims and also reached out to TDLR.

These guys cover the whole metroplex and they won't make you wait weeks for service. I had an issue…read morewhere I was quoted hundreds of dollars and possibly hardware replacement, Armando and team cam out and quickly determined my issue was merely lack of refrigerant, they filled up my AC and my broken down AC was back to working correctly in no time. The price?? The price was waaay lower than everyone else. Highly recommended, fast and efficient!

Frustrating start with Stellar. They were assigned for the maintenance of my home through my…read moreleasing company. They arrived 3 hours past the last window I was given on the day they assessed my issue. They then texted me the day after they had made the initial visit saying they'd be here on day 3 between 8AM & 12PM to fix the issue. They explicitly stated in the text "We understand your issue and are coming to fix it". 11:50 comes around and I ask for a more precise ETA. They respond back that they won't have the part until the 13th. So...the two texts you sent that said you'd be here on the 11th were BS? And you waited for me to ask before you told me? This isn't a normal winter. Nothing is normal these days. It's ridiculous to need AC in February, but here we are. I don't have confidence this will be fixed before the weekend. I will gladly update my review if Stellar can prove to come through with a fix and, for once so far in our interactions, deliver true to what they told me. Right now, I'm dubious! The person who visited Monday and diagnosed the issue was knowledgeable and very friendly. Such poor management of scheduling and dispatching is not a caveat that is justified by knowledgeable and friendly support.

our technician was on time. He reached out to us constantly and gave us a window when he would be…read moreable to help us. He came at the beginning of the window of our appointment when he left and when I came home from work, my house was at 70°. I am very pleased with the service that we received

Called 5 Star HVAC for my A/C unit that stopped cooling. Gave them a description of the issue and…read morethey knew right away what it was. Tech was sent out the same morning of my call on a Friday. Very prompt, knowledgeable, and friendly service. Thanks so much for your help in getting my A/C fixed during the long hot Texas Summer! Thanks so much!

Answered the phone promptly, put me on the schedule, and were out to my house within a couple of…read morehours. Did a great job, nice guy, easy transaction.