Bad Business Practices and Poor Customer Service
We brought our daughter's prom dress here for alterations. We were given two options: $30 for a basic alteration or $65 for a "guaranteed fit and adjustment."
We chose the $65 option and paid in full upfront, a decision we later regretted.
Throughout the process, we were dealing directly with the owner. During the initial fitting, the owner made several unsolicited comments about the dress being "cheap" and suggested that we should have spent more money. We were also subjected to personal and judgmental remarks implying that if we did not spend enough on this once-in-a-lifetime event, our daughter would remember it and neglect us when we are older.
These comments were inappropriate, unprofessional, and completely unrelated to the alteration services we were paying for. Hearing them from the owner made the experience even more disappointing.
When we returned to pick up the dress, the sides had been fitted, but the shoulder straps were uneven. We politely asked whether they could be adjusted. Instead of addressing our concern, the owner told us that the dress was designed that way and that our daughter's shoulders were uneven.
Regardless of the explanation, our expectation was simple: the straps should appear straight and even. That is what we believed we were paying for when we selected the premium alteration package that promised a guaranteed fit.
Rather than working with us to resolve the issue, the dress was handed back to us, and the owner stated that she was too busy to help us further, even though we had scheduled an appointment.
What disappointed us most is that these interactions were not with an employee; they were with the owner of the business. When reasonable customer concerns are dismissed at the ownership level, it leaves little confidence that customer satisfaction is a priority.
Based on our experience, the advertised "guaranteed fit" did not match the service we received, and the customer service fell well below our expectations.
請勿光顧這間店!!
我們帶著女兒的畢業舞會禮服來這裡修改。店家提供了兩種選擇:基本修改費用為 30 美元,或是 65 美元的「保證合身並可調整」方案。
我們選擇了 65 美元的方案,並且事先全額付款----這是我們後來感到後悔的決定。
在第一次試穿時,店家主動對裙子發表了多次評論,表示這件裙子「很便宜」,並說我們太吝嗇,不願意花錢購買貴的裙子給女兒。除此之外,我們還聽到一些帶有批判意味的言論,例如:如果我們不願意在這個一生一次的重要時刻多花點錢買禮服,待我們年老時,女兒長大賺了錢也不會照顧我們。這些評論既不恰當,也不專業,而且與我們所支付的修改服務毫無關係。
當我們回來取禮服時,裙子兩側確實已經修改好,但我們發現肩帶長度不一致。我們禮貌地詢問是否可以進一步調整。然而,店家並沒有處理我們的疑慮,更強詞奪理說這件裙子原本的設計就是這樣子,是斜的,所以肩帶長度不一致是合理的。店家還很自大的跟我說,她在這個行業已經幾十年,這些裙子款式就是這樣子的!她說的真是讓人感到莫名其妙呢!難道我們不知道自己買的禮服是什麼款式嗎?除此之外,她並表示是因為我們女兒的肩膀高低不一而導致肩帶長度不一致。
無論原因為何,我們的期待其實很簡單:肩帶看起來應該筆直且對稱。這也是我們認為自己支付較高價格選擇高級修改方案所應該得到的成果。
經過一輪理論之後,店員只把裙子掉還給我們,並表示她非常忙碌,她們沒有時間再協助我們 (儘管我們當初是依照預約時間前來試穿的),就這樣子了事。
根據我們這次超級不愉快的經驗,這裡並不歡迎顧客提出疑慮,店家亦很喜歡對客人作出不恰當的批評,而所謂的「保證合身」承諾,也與我們實際獲得的服務並不相符。 read more