Muji (full name: Mujirushi Ryohin) can be translated to "no brand quality goods". Muji is a retail company originating from Japan which sells a wide variety of household consumer items, interior and storage accessories, stationary, furniture, kitchenware, tableware, travel, skincare, clothing and food products. Muji is most well-known for its philosophy of functional, quality design with a Japanese minimalistic aesthetic, offered at a reasonable price. I've always enjoyed checking out and purchasing Muji items. On Black Friday, Muji was giving away a Black Friday Survival Essentials Kit to the first 300 customers at their Fifth Avenue and SoHo stores. The Black Friday Survival Essentials Kit included an exclusive tote featuring the MUJI Market design and filled with a notebook, black 0.38 pen, yuzu candy, and a water bottle. Also, I received a scratch-off card for an extra 10-30% off. My card was only for 10% off. The MUJI SoHo location open at 8AM. I was in line about 7:50am and staff gave us hot matcha latte and a ticket to redeem the tote while waiting. Doors opened exactly at 8AM and by 8:05AM, I already got my tote and walked around the two floor store. It was a very organized process and so nice of them to give us a drink while we were waiting outside. Store was very organized and fully stocked. Service was great even on Black Friday and I had a great time. read more

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Stopped by while I was in the area to grab a container that was big enough to store my pup's harness and leash for easy access. This store is pretty big and even has a clothing section (women's section on the main floor and men's section downstairs) compared to the other locations. A lot of people were browsing the stationery area where there were a plethora of nice pens and notebooks (took me back to my high school days). I didn't know they also sold snacks and other food items which are near the register. I ended up picking a large white plastic container that came with a translucent lid (you do have to pay separately for the container and the lid, which ended up being about $13 or so). Would recommend it if you need household items that are simple and affordable. read more

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I had heard of Muji, but I hadn't actually stopped in a store before until my friend Robin wanted to check out the one on Broadway. I was surprised to see the store selling a wide variety of household consumer items, like furniture and clothing and even some food products (but all packaged and limited in number.). Everything seemed to really be of functional and good quality and design, with a bit of the typical Japanese minimalistic aesthetic, which I really liked. The prices are reasonable enough too. Definitely check them out if you're a fan of simplistic yet very practical household items; I ended up getting a little tooth brush holder (set of 2), 2 organizing trays and a cotton T-shirt. The store is 2 floors, with stationary / office items in the front, along with other stuff and women's clothing on the first floor. The basement houses other household items and the men's section. The line moved quickly and the cashier was also pleasant. I will be returning! read more

This is the best Japanese fashion store ever. They've got so many stationary, home storage, travel, clothing, and dish ware options. Their prices are really nice for the quality of their products. I go inside every time I'm in the area because I just love it so much. The staff are friendly- you don't need them very often unless you can't reach something. read more

I went to the MUJI SoHo store to return an online purchase on March 18,. I had the items in a bag, making it obvious that I wasn't there to check out. The staff member responsible for handling returns was at the counter, saw me, and chose to ignore me. It wasn't until the cashier asked him that he finally came over to assist. He didn't look at me once the entire time. His attitude made it clear that he assumed I had already used them. He even blew on the items right in front of me. His demeanor was incredibly unprofessional and mean. He didn't need to smile, but the way he looked at me made it obvious that he had already decided I was in the wrong. Setting aside how inconvenient your online return policy already is--if you don't want customers to make returns, just be upfront about it in your policies. The person handling returns should be a senior staff member or a manager. If this is the kind of attitude they bring to customer interactions, how can you expect the employees they train to create a welcoming shopping experience? read more

Went to see what they had in the stationery goods and found a spiral notebook, grid paper, organizer pouch and multiple (5) pocket slider insert all at affordable prices. read more

MUJI SOHO - Multiple pocket slider - Fashion Near Me - New York, New York

I love Muji stationeries. When you first walk in, you get that fresh smell of what the store smells like because of all the diffusers in front of the store. The music playing in the background is also very calming. This store has 2 stories. Stationaries, travels, skincare, and women were on the main level, which is where I stayed the entire time. I love how everything is so clean and organized. The clothing is pretty expensive, but the stationaries are pretty cheap for such great quality. You can even test the pens before you purchase them. There is such a wide variety of stationeries you can find here. I would definitely come back again! read more

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Muji's products have an exceptional balance of function and minimalist design. I recently bought a set of their notebooks, and I'm really impressed with the quality of the paper--smooth and durable, perfect for daily use. The understated design not only makes it a joy to write in, but it also adds a sleek touch to my home office. I love how everything from their desk supplies to their storage solutions effortlessly blend into my workspace, making it both organized and visually calming. read more

Loveeeee muji always my go to place for home goods! Staff is all very nice as well. Relaxing vibe

Visited once and will not be returning. Items are overpriced and over rated. Don't get the hype over this store.

Nice store that sells variety of Japanese items. Love how minimalist the items this place are. Some of them may feel cheap, but useful and provide longevity. Even tho i didnt end up buying anything from this place, i usually come here for some ideas and motivation that i could apply to my life and to work. : ) read more

Muji wonderland Korean storage and much more! you can find clothes, luggage, school supplies, and the cutest keychains. With nice staff ,Time literally flew by in this treasure trove. #MujiFinds #ShoppingHeaven #ReviewAroundWorld read more

Similar to Uniqlo but even better! This is a go-to place for minimalistic house wear, containers, and clothes. This is my first time at a Muji, and I absolutely love the whole clean vibe it has. Clean lines. Little-no logos. Lots of basics. What I love about this place is that they have unique treats! Imagine a matcha butter spread for toast or wheat based chocolates! Totally unique and delicious! My friends who had visited Japan also had noted that the quality for Muji is better. The downside is that many of the items are one sized fits all! For my shorter friends, the pants and shirts are too long! read more

I absolutely love Muji so much! They have the best pens (and the only ones I ever buy), and their clothing is also very well made. I have some black slacks from them that are perfect for formal wear, and I also have a flannel from them that I very soft and warm. Their organizers are also useful because they are clear so you can see what's inside without having to open the drawers. Oh, and I almost forgot about the Light Toning Water that I use on my face after I wash it. They're just the best! read more

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I bought a few shirts here for someone and the sizing ended up being a bit too large. I lost the receipt but had the tags intact, my bank/transaction info, and my credit card. I reached out to the online sales people first and asked if it was possible to still return my items, and they said yes, MUJI should be able to look up the information and refund me that way. I called them, and they said unfortunately, they couldn't, and hung up. I feel like that's just not true..? And extremely unhelpful/wasteful because I now have shirts that are the wrong size with tags intact that I can't do anything about. read more

Since the last time I visited, this MUJI location no longer just has a few diffusers showcasing their essential oils...they've got a whole WALL of them blasting their whole aromatherapy line. It seriously makes the store smell so good. First floor sells clothes, pens and notebooks, some storage containers, bags, suitcases you name it! I haven't personally bought any of their pens but there's a good range of 0.5mm and thinner pens and pencils (I always used the 0.5mm lead pencil refills over the 0.7mm). Basement level sells homeware goods like cleaning tools, eating utensils, plates, bowls etc. Also they have a smaller bench of aromatherapy diffusers blasting down there. I've noticed their food selection (that used to be in packaged bags by the checkout line) are basically gone. Have they phased them out? Not sure but I only saw little round crackers when I went. read more

I love getting my gel pens from here! They have some of the best mini notebooks for an affordable price! I also like the home decor & dishware. I've gotten some nice chopsticks & glass mugs from here! I always love coming here read more

Jinhaohan, an employee working on new year's eve, provided absolutely outstanding service today, and was such a huge help. I wanted specifically to write this review in hopes corporate MUJI/management might give him special recognition for having such wonderful bedside manners and sunny, professional disposition. The store was all out of gift wrap, but he helped fashion wrapping paper from what they had on-hand for the bone china dish set I purchased for my mom. He wrapped each piece with such care and patience, and it made my shopping experience ten times more pleasant. Jianhaohan is truly representative of the calm care you'd expect at a MUJI store, and you'll be lucky if you get to cross paths with him! read more

Worst costumer service ever!!!!!! The manager NECANA called the police bc the staff applied a $7 discount to me mistakenly and I refused to give it back on the second day when they found out The staff mistakenly applied 10% off to my order( which is $7 cheaper), and the second day I tried to buy the same thing, then we found out they made a mistake yesterday and the manager NECANA required me to give the $7 dollar back!! I refused to do that cuz I think I didn't know what happened at all on the first day and it's their staff's mistake. Then she CALLED THE POLICE because of the mistake their staff made! At the end the police helped me paid the $7 (lol ) and said this is crazy. This manager NECANA is the craziest person I ever seen. Here is the details: I bought two boxes with SAME PRICE but one M size and one L size on the first day and got a 10% off discount. (The rule is buy two same boxes get 10% off) , the second day I tried to buy one M and one L again and paid the original price after being told cannot get the discount. And this crazy manager wants me to return the $7 on the first day they mistakenly gave me the discount with. And she kept claiming that I got a 'free item' from them to make me looks bad, but in fact, I paid full right prices cuz the M and L boxes are the SAME PRICE. All the cashiers are so nice!!Only this manager NECANA is a B word, even police officers thought this is ridiculous. What a crazy bad experience omg read more

I've always been a shopper at MUJI and never had issues, but their policies lately particularly this store is extremely aggressive and not customer friendly at all. In fact, I've returned items with no issues in the past, but their policies changed. If they state up front that they only do exchange or store credit, no refunds, I would've been ok with that. I purchased a few items and the cashier told me that the items can be returned as long as the front stickers aren't removed. I said ok. Days later, I check my receipt to realize the cashier stamped a huge red "FINAL SALE. NO RETURNS" so I can't even back up their initial claim about returns. Not only that, but they charge for paper bags. I'm all for saving the environment but if a customer buys $200 worth of stuff and half of it can't be carried without a bag, it's a sleazy move to charge a customer for that. For a company that is growing and also charging prices that are a bit high for the products, I'm shocked how unfriendly their store policies are. I would tell everyone to be really careful about their purchased and beware. Don't listen to what the cashier tells you about returns. Their word will not help you. I've shopped at MUJI for years and I'm sad that I'm giving them such a poor review. read more

MUJI SOHO - Fashion Near Me - New York, New York

Cool shop with a wood vibe inside. They sell a variety of things - clothing (winter coats, sweaters, heat leggings and shirts for winter wear under your clothing), office supplies and the like. There's no staff on the sales floor to help, but everything is self explanatory. Getting rug up was a quick friendly experience. I look forward to seeing what kind of clothing they sell in the warm months. read more

I created an account specifically to thank employees that helped me today. Becky and her brother, Johansson, were so kind to help me find the USB portable battery-operated fans I was looking for. Becky offered to call every store in NYC for me, and she did just that! Unfortunately after she confirmed with her manager, she came back to say they were currently sold out at every NYC store and gave me an estimated date for restocking. Becky offered me the display or sample fan and I was just glad to get one! Just as I was about to walk away to get a display one, Johansson managed to find one for me! I ended up purchasing both the display one and the one with packaging. The display one was half off because it didn't have a box and because it's the one everyone used to try them out. I strongly recommend their fans. The weather in the city has been brutal and if you're a NYer, you'd appreciate it!!!! I'm just glad to have gotten what I came here for, shout out to Becky and Johansson! read more

As an artist and just someone who loves pens, their refillable 0.5mm tip pens are PERFECT

I love Muji! When I went they were controlling the number of people going in and out which I appreciated during these times. I love their pens and notebooks. Great prices with great quality. All their other items are simple and basic in a good way. You can rely on their products to do what they're supposed to. read more

Clean and well organized. I consider this a Japanese version of ikea. I love their gel pens (they are discontinuing soon) and customizable notebooks and canvas tote bags! Great selection of reusable chopsticks and inexpensive silverwear (I buy them for packing my lunches). It's a 2 floor store and they have two levels of check out so you won't be waiting in line too long. read more

MUJI SOHO - Store front - Fashion Near Me - New York, New York

love their Tee shirts. their socks? watch out, I bought my size stated on package and were way to small. went back to exchange and they would NOT honor. extremely disappointing.. woman manager at 5th Ave store, super rude all the way to her have a nice day. She is not a people person. miserable. don't buy there socks. read more

I am a sucker for stationary. Muji appeals to people who love the minimalist feel of stationary with all the different kids of pens that Japanese style is known for. Love to doodle or write with super fine point pens? Gel? Ink? Lined paper? Dots? Blank? Come and spend an hour here. They also have a clothing section, very similar to Uniqlo. And finally downstairs, in the home good section, more pricier options for organzation, kitchen goods, etc. Warning: right now they are in full throes of selling their misting aroma machines, so if you are overly sensitive to smells, the immediate assault of lemongrass, citrus, lavender etc. when you walk in might be a bit too strong. read more

i came in last thursday evening to stock up on some office supplies. i love that in my maximalist apartment i can still implement minimalistic features that come from muji. i was at the soho store and there was someone named johnson working on thursday who was very helpful and helped me choose the right notebook for a lefthanded person like me !!! the girl who checked me out did her own nails?! she recommended me some local nail artists and let me take a pic of hers for inspo, i'm so happy this city is like this, the connection, communication and chaos lol. i'm a little sad to hear they closed down the california stores :( i think my parents would adore the furniture from there even though the soho store doesn't sell furniture. i think muji is great for students on a budget, people who want to decorate their spaces, and its also good just to window shop ! read more

The store is super neat and clean. Plenty of things in here to help organize your room, work place, life, etc. Items are on the pricier side but they do have sales. I appreciate the simplicity of their designs. Their build your own pen section and stationary section are my faves. Very minimalist designs. read more

MUJI SOHO - Pens, Pencils, Markers and Lead - Fashion Near Me - New York, New York

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I'm a minimalist, so I love this kind of store. I was in New York the other day and popped in here to purchase some basic supplies. I recycle magazines and I sometimes turn them into envelopes. It requires only a few basic supplies which you can get at Muji You can purchase a plastic envelope template, scissor and glue for only a few dollars at this fabulous store . (See picture) I really love their design because it's simple, clean and practical. It's very inexpensive and you can purchase pretty much everything here including items that are very travel friendly. read more

MUJI SOHO - Envelope Template, scissor, pens, glue from Muji - Fashion Near Me - New York, New York

This is one of the busier Muji locations in the city-- the weekends can get straight up claustrophobic at times, though the lemongrass scent in the air will help to calm you down a bit. Because of street traffic (and the fact that they are perpetually out of those addictive rice crackers), I usually opt for other locations, Williamsburg and cooper Sq being my top two favorites. I'm not complaining though; I used to have to schlep out to the one store in Boston for snacks and home goods. We are spoiled by seven(!) options in the city. read more

What's all this 3 star business?! While not fully stocked like the MUJI on 5th Ave, staff here is extremely pleasant and polite! This location also has a more lenient return policy that other MUJIs. Love everything this brand stands for: comfort, quality, simplicity. They've got security out the wazoo... Still a solid 5 stars. read more

This location was okay but the floor staff on this particular day was goofing around too much. I even had to correct one of the employers on pricing of luggage (clearly they don't know pricing of their own merchandise). read more

They did not give me the promised discount for signing up for emails and texts and now they don't respond to my email questioning them on this. Terrible way to do business! read more

Although MUJI's products are unique and well designed, the MUJI's company / stores policy is very unfriendly. It has been a great turn off to me on my previous few visits. Point One: Their return policies are VERY RESTRICTIVE and UNFRIENDLY to their customers. Beware! Not everything you buy on sale is returnable regardless of any issue you will later find with the merchandise. Point Two: This is a new reason to avoid MUJI. You will now have to buy a paper bag from MUJI or place the merchandise you buy into your own bag. How many people you know casually carry their own bags? This may have a very minuscule positive impact on the environment; however, the policy poses a great inconvenience on MUJI's customers. read more

My relative introduced me to this Muji while we were shopping around Chinatown. To me, Muji was a small store, selling presentable minimalist items that softly bespoke of class. I enjoyed strolling around and looking at the notebooks and pens. The clothes and towels were a little too simplistic for me but I enjoyed looking at the map handkerchief and some of the toiletries. I found some of the items costing a little more than what I might usually pay but if gifting for someone, it might be worth it. read more

Great service and fashion and household items that are very reasonably priced. I also like the food products that are sold there .

tuesday evening july 2024 they overcharged me for a sample shirt they had on sale. it's not worth it for me to go back plus they threw the original tag away that had the sale price. they charged me some random amount which makes no sense bc the tag said $8, not sure how they came up w $14.90. there was no reason for this to happen. sad bc i love muji read more

Don't be fooled by the 5th Ave across the street from NYPL location. Muji @ SoHo carries more variety than other Muji stores. I usually come here for the pens, but I'm in no short supply of those lately. I've also tried the White Chocolate covered freeze dried strawberries and they taste a little bit sour but the sweetness of the white chocolate helps a bit. It can get a little overwhelming after the 2nd or 3rd strawberry. read more

Update: I got an email response from Muji 10 days after reaching out, and it took another 10 days to finally receive a tracking code for a product replacement. read more