I purchased a pair of jeans at the store with a gift voucher, and there was a fair amount of back and forth with the validity of the voucher with the head office, but Daina took care of this matter with great follow-up and resolution. Customer service is not about dealing with ordinary customer transactions but abnormal customer dealings, and many businesses fail to understand this and do not return emails or phone calls, always "Apologizing, but not taking action." - Spirit Airways is a prime example of how not to do customer service. Great job Daina read more

Terrible customer service - refused to grant price adjustments within a 30 day window because we had too many orders. Punished for being loyal customers who placed a lot of orders. read more

First Time purchasing a pair of AG jeans and it will be the last. Just because you spend $165 on a pair of jeans doesn't necessarily mean they are going to be good. After wearing and washing them a few times I noticed they started to lose their shape with the Front & Back pockets, the front became so deformed that the white liner in the pocket started showing like they weren't holding their shape. The flap denim strip where the zipper is started folding back exposing the zipper. I decided to look at what was in the fabric and I noticed something I never saw in jeans before, "Lyocel" 26%, the other 72% was Cotton. I never had a pair of jeans with the fabric "Lyocell" in it and wondered maybe that was the reason this pair of jeans lost its shape after a few months of wearing them, most jeans besides having cotton, are Polyester, Elastane, or Viscose, never have I seen "Lyocell". I contacted AG Customer Service with my complaint and just asked for an exchange of any pair of AG jeans without the Lyocell fabric and they denied my request since I did not have the original receipt. They said to contact the store, when I said the store selling your jeans had nothing to do with deciding to use this lousy Lyocell fabric. Lyocell fabric is a semi-synthetic fiber made from wood pulp but isn't a natural fiber like cotton or hemp. Lyocell can also be a bit delicate. The fibers can be damaged by high heat and rough use. This means it's best not to iron lyocell using direct high heat and to minimize machine drying. I have purchased many styles of denim Jeans, Buffalo,Madewell, Rag&Bone, Diesel, I never had a problem like this before. My advice to you is do not buy a pair of AG Denim Jeans with the fabric "Lyocell" in it!! read more

These jeans! Fabulous store in a fantastic shopping zone. The store is filled to the brim with so many styles, sizes, flavors and colors of jeans. For me, jeans shopping is stressful. I'm tall and a bigger guy, with larger thighs. Finding jeans which fit is typically a brutal affair. I googled "Men's Clothing," and zoned in on AG Jeans to start my jeans search. I've never heard of this brand before and was hopeful. I walked in, and was immediately greeted with a water and friendly faces. The ladies and gents who work here are Jeans professionals. It was amazing, easy, A+ customer service which I have not seen in a long time. They worked the entire room, catering to me and my boyfriend and others with no push or pomp. Eddie and Coy were our main men, with help from a lot of the other employees. My boyfriend and I both bought amazing, perfectly fitted jeans and will be back the next time we are in NY. Thanks AG Jeans! read more

AG Jeans - Boyfriend getting fitted by the tailor. - Men's Clothing Near Me - New York, New York

Incredibly rude staff. Walked in to an empty story. We were clearly looking for help, asked a staff member to get a different size. Nobody wanted to help us so they passed us off to the next guy who seemed to have disappeared. Staff was unbelievably unfriendly, I have never felt so unwelcome in a store. I took my mother for a nice experience and we both left feeling uncomfortable and confused by their treatment. read more

AG makes some really awesome clothing, buuuut you will pay handsomely for these delightful items. These jeans...oh, these jeans. These guys fit like a glove - usually designer items are extra super skinny or oddly shaped or have stupid planet sized buttons, but AG jeans have several fits that can accommodate normal sized people with normal sized features with very very soft washes and just the right amount of stretch - WITHOUT looking ridiculous. These are your classic, great looking "going out" jeans, but are still comfortable enough to wear lounging around the house. All you really have to do is find the fit and waist size that fits best - which the very helpful staff is more than happy to assist with. Once you get your pair(s), you are measured up and they are hemmed (included in the price, $160-$190 a pair) so they will always fall perfectly, never drag, and always look sharp. I have two pairs - both are my favorites. When my wallet allows for it...i'll be in for another pair, and maybe a few shirts to match. read more

I visited the Soho location back in February and had a great experience. These were the best fitting jeans I've ever tried on! I bought a pair of Farrah and have been wearing them a ton since! However, they unfortunately started to pill and now just fully ripped. I have been very cautious with washing these and air drying, so not really sure why this would have happened. I loved these jeans so much and was even recently considering buying another pair. However, I am appalled that they fell apart already only a few months into owning. For $200+ jeans, this should not be the case. I've had $40 American Eagle jeans last longer for years. Overall, wish there was some sort of return policy for this, but there doesn't seem to be. read more

I have always loved AG Jeans, whether I'm at my highest or lowest weight, these jeans always look and feel great. It's like wearing spanks without having to cover up. They last forever and are well worth the money. I shop at the UWS Columbus Ave location in NYC and the staff is always great, especially my last time there Nicole and Dashon were super helpful. read more

Love this place! Great clothes (especially jeans) and outstanding service. They have in-house tailors (Jesus rocks) to fix old jeans and the sales staff is wonderful (Frida is my new fave)! Thanks all! read more

Best jeans period. Try a pair. Walk in and tell them what you are looking for. Ask about the new washes for the season; high waist, or medium. Choose length and cut. Get what looks great on your body, not what's in style for goodness sake (style has been vetted if it's in stock y'know). Ask questions; "Will this stylish hole in the knee widen rapidly?" They'll tell you the truth. These are the jeans you won't feel like ripping off the minute you get home. Comfortable and flattering and I've never had problems with fading or stretching out of shape. Farrah High Waist Skinny and Prima are my fitted faves. Wash in cold water inside out and air dry as often as possible. read more

Awesome service! Stopped in the store on a shopping Saturday because my friend said that he needed to replace his AG jeans, since "they're the only ones [he] can wear that make [his] ass look good". His old pair had developed a hole in the backside. I didn't ask how that happened. The main draw here is their pricey jeans ($150+), sizes range from "regular" to "skinny" for men and women in varying combinations with straight- and boot-leg. Quality of fabric is top notch. Free alterations on inseam. The service is the reason why you should stop in - extremely knowledgeable sales people; and nice too! They'll mark your inseam, ask your length preference (what you normally wear with jeans), and offer you a beverage! I was asked on 3 separate occasions! The decor was nice and bright - biggest attraction was the cylindrical table made from jeans. Dressing rooms were clean. As of this review, they had HBO's Entourage-inspired clothing. Also sells a limited amount of clothes and shoes and kids clothing. read more

Me 5 years ago: ~no way I'm spending $100 on jeans! They're denim! No denim should cost that much! Me now: ~I would EASILY spend $100 on AG jeans. I spent $160 on the cords and would do it over and over. Granted, my brother manages the store but regardless, the clothing they sell at this place is top notch. The cords I have on are like silk! Ask for K - he's the man! read more

Today I went to AG jeans to purchase a pair of wide leg jeans for myself. I have been shopping at AG and wearing Ag jeans for many years. Every time I am in NYC I visit this store and have never been more disgusted by the service than I have today. I asked the gentleman at the back for help. I told him what I was looking for and he responded saying that they only have very wide legs jeans or straight jeans. He then proceeded to tell me that the straight Jean would not be straight in me because with my thighs the jeans would t work on me. Let's put this into perspective- I am over 5' 7" and west a size 29. I found this so offensive and hurtful. No woman should ever be fat shamed and no man should get away with it. This gentleman deserves to be removed from his position as a sales associate. Shame on AG for not educating the staff on how to approach a female who may not be a size zero. I should also say that when I called the manager to complain, Brandon- he was very apologetic and offered me a 15% discount next time I shop - not really what I want and frankly I won't be shopping in this location again. read more

It makes me happy that there are other fans of AG jeans on Yelp. I've been wearing their jeans for three years now and I refuse to purchase another brand of designer denim because AG Jeans are super comfy and make my butt look good. I was an avid AG jeans fan when I purchased a pair from a designer denim store in Beverly Center in LA. It was love at first try. I didn't know that you could find jeans that actually fit you well. When I go in this store, I'm there on a mission: To purchase a new pair of jeans that fit well. The sales associates are friendly and offer you drinks and give you a whole bunch of free gifts when you purchase something. I've also been to the store in Boston on Newbury street and was greeted exactly the same service. (Except if you're in Boston there's no sales tax) Love this store! read more

One of my favorites in Soho. They tend to get merchandise faster than the retail stores (like Bloomingdales or Scoop). They have free tailoring and the Taylor does a fantastic job. Nice selection of men's and women's apparel with more downstairs. Fitting rooms can get crowded on the weekend, so go during the week if you really want great help and no wait. Terrific selection of sizes and an occasional sale. Everyone here is really helpful and friendly, even the security guy! read more

It blows my mind that anyone would give AG less than 5 stars, they deserve 6 stars because they are peerless in their fit and feel. They make, hands down, the best jeans I've ever worn. The staff here are very well educated on matters related to their products and jeans in general. I've gone through periods where I've worn my AG jeans every day for a few months and they've held up incredibly well. No other jeans fit nearly as well as AG and the denim is uncharacteristically soft for being so durable. And they're not doused in gaudy stitching and labeling like so many other denim brands. They're truly the best jeans on earth imo. read more

These gals know how to get this booty into a pair of awesome jeans! The saleswomen are kind (jaw dropping, I know), incredibly helpful, and knowledgeable about their product. I went in looking for a black jean and was provided with over 6 options to choose from (4 fit like a glove). You heard me. These jeans fit like butter, totes worth the price tag #throwitinthebag :) read more

I love AG Jeans. I was recently in NYC visiting from SF and was strolling through Soho, doing some last minute shopping before going home the next day to my "City by the Bay", when I came across their store. Excited, I went in and I was in denim heaven. I tried on a few pairs and settled on a purchase of cropped "Liberty" jeans. I was so overheated that day I changed out of the Citizens I was wearing and left with my cool AG's on. Service was very nice (the gal even offered me Evian and Red Bull and a cosmetic case gift with purchase). They're supposed to open an AG store in San Francisco soon (it'll be downtown in Union Square across from the new Barney's that's coming too). Can't wait! read more

I am an Earnest Sewn fan and have remained pretty loyal to ES after disposing of my 7's and Helmut denim due to liking ES's fit and dye. With that said, I have been wanting to try on other denim brands to expand my denim collection. My hun and visiting niece and I were strolling Soho yesterday wanting to check out the sales and AG Jeans was one of the stores we hit up. My hun is a fan of AG jeans so we swung in to check their sale out. AG Jeans has an awesome sale going on offering up to 50% off only on selected denim but it's a great sale! I am normally super lazy when it comes to trying on anything but I thought I should make the effort given that I was at the store already and so, with the encouragement of my niece and huny, I asked to try straight legged jeans in dark denim. The SA was SO SWEET and helpful he made me excited! The 2 styles I ended up buying were "The Kiss" & "The Angel" that fit me beautifully! Both styles are straight legged with one being a milder "skinny" version that felt and looked so lovely on I couldn't pass up, especially with the too hard to resist 50%! I am so happy, I can now be rid of the "boot leg" denim that was "in" a couple of years ago. The service was spectacular and we were even offered bottled water at the end of our shopping session. I would most definitely go back come time for a denim update! read more

Excellent service, Excellent merchandise, and Excellent location. I do love AG clothing but do be prepared for pay for great quality and great look. I'm okay with this and having the great service and convenient SoHo location is wonderful. Their clothing fits extremely well and is of high quality. It's true, you get what you pay for. I bought a pair of denims and chinos for just over $400. So be prepared. Know what you are buying. If you also accept this, you will love this store! read more

I got two pair of extremely cool jeans there today. Great time, great vibe. The staff was very helpful and pleasant, particularly Brandon who worked with me to get just the right look. These are now definitely my best jeans. Free alterations a big plus. Can't say enough good things about the whole experience. read more

AG Jeans are some of my all-time favorite jeans - everyone's butt looks great in AGs! I'd never shopped for them in a store before, so I was delighted to find that the staff here was very helpful and there was a decent selection (their website has even more to choose from, but if you're new to AG, one of their stores is a great place to start). Since my initial visit, I've been back a few more times to keep stocking up on the best jeans I've ever bought :) read more

I wouldn't order on line from AG Jeans. The return window is incredibly short even for the holidays. If you buy them in Neiman's or Nordstrom's or somewhere like that, I imagine it would be a lot better. As it is, I have wasted $200 on a gift that he can't use. Bummer. read more

Mougabe is the best seller I've ever seen! And the jeans are awesome! Just go to the store at Soho. read more

Love the jeans but the service has something to be desired. I ordered 3 pair of jeans and the salesperson promised to deliver them to my apartment. 3 weeks later no jeans just a receipt saying I have to pick them up. Bait and switch. Love the jeans but after I pick them up I'll never buy there again. read more

Frida, a stylist at AG, is just wonderful. She knows her inventory, she listens and figures out what her customers want, and she is just lovely throughout. If you go,ask for Frida. Thanks, Frida. read more

I was very shocked at the customer service at this store. It was not what I expected or am used to from a store where I was about to spend $175 on a pair of jeans. Too bad :( read more

I looooove AG jeans. Their tailoring, their fit, their customer service, their washes. Do I enjoy spending $200 per pair of jeans? No. But the jeans last for years and they'll make you feel amazing every time you pull them on. The salespeople are ultra helpful, the selection is vast and the quality is second to none. Loving it. read more

by far my favorite jeans ever. Not even close. Great shop in soho, wonderful staff that waits on you hand and foot. Stopped in a few days ago to re-up for the fall 2012 season. Got some legging style jeans. Best butt jeans ever! cant wait to wear my new editions. read more

Came here with a friend who was looking for jeans and Brandon made it an awesome experience! Although we were in a rush he was so knowledgeable about the cuts and colors that he made the selection so smooth! Ended up leaving with 2 pairs. Definitely coming back. read more

I thought I'd struck gold when I found AG Jeans years ago and loved that they were (Then) made in South Gate. But now they've outsourced and I'm seeing the effects. The cuts are still great but the materials are not what they used to be. It has made a noticeable difference and has left me searching for a new favorite jean. I'm soooooo bummed. read more

I went here because I came with a friend to the Newbury Street boutique in Boston a few years ago. They were great with her, and there was the same treatment I received at the SoHo store. I needed some hemming on a pair of grey teddyboy jeans, and they were more than glad to make the adjustments, and my jeans were ready by the end of the next day. Great staff who do not seem to wear "uniforms." My jeans fit quite well, might I add. read more

I experienced an extremely unfriendly "welcome" when visiting the AG Jeans store on Greene Street just at around 1 pm on April 23. After walking into the nearly empty store and having no one say hello to me, I found an employee doing what appeared to be inventory management with a clipboard along part of the jeans display on the wall. She didn't look up at me. "Excuse me," I said. "Yes," she said irritably like I was bothering her. I explained what I needed and she brusquely found someone else to help. The second salesperson was much more friendly and helpful. But what about the first? How is this person working in a customer-facing job? The scary part is I think she may even be in a managerial position in the store! Note to AG Jeans: You need customer service training for those who work in your stores about the importance of a warm welcome and never making a customer (who is there to spend money and keep you in business) feel like they are bothering you. read more

AG Jeans is a fantastic place to buy high end denim - the sales people are helpful and make sure that you're taken care of - though I recommend going to the UWS location as opposed to SoHo on the weekends as it's not nearly as crowded. One BIG perk of this company is that they will hem your jeans free of charge - which for me is always an extra expense after purchasing any pair of pants. It's nice to know that since you're paying top dollar for these jeans that they make sure you're completely set with everything you need. read more

Have purchased jeans from here. The jeans are very fitting and look great especially in the darker wash denim or raw denim i think they call it. The clothes is pricey and I have seen AG on sale at bloomingdales and other retailers but they have almost every size and in every color and fit. I recommend this store, especially if you are looking for something in particular that you can't find at stores. read more

friendly staff and i have found AG Jeans to be the most comfortable, longest wearing jeans that look great- when you stretch them out, just wash in hot water to restore much of the original character. They are expensive, but if you get on the mailing list they have a sale twice a year and that is the time to buy. read more

I came in for a specific pair of jeans and left with two! They were extremely helpful and even complimented me when the jeans actually did look good. If I had more moola I would have left with 4!:) perfect fit and if not there's a Taylor on premises. The guy from Bronx w glasses helped me. So nice! read more

The matchbox slim is my favorite fit. I will take this jean in every wash and color. Staff is very helpful. Richard the alterations guy does an awesome job. read more

Had a few pairs of jeans repaired by Aneudi. He did a good job of making sure the hems were done just right. Very pleased with his work.

Top notch customer service and great selection. I hosted a client event here and they were wonderful! I also brought back a pair that I realized was damaged after 2 wears and they replaced it, no questions asked. read more