I hired this service based on a good review on my Nextdoor website. I'm listing my house later this month and wanted someone to do the nitty gritty which I don't want to do. Like base boards, cabinets, oven, microwave, blinds etc. Setting up the appointment and getting it set up was a breeze! Everything was done through email and it was super easy and quick. I provided all the information in the work order of what I wanted to get done and how to get into the house but I gave my cell in case they needed something. I also have a dog which they were fine with which is nice. Upon their arrival they text me they didn't know how to get in and didn't know what to clean. I don't think they were provided the work order at all. I provided my cell in case of emergency but they were texting me a lot. They even sent a picture of my not clean oven that they "tried to clean." It was filthy still. It didn't even look like they cleaned. They were there for 4 hours and charged me $280. The baseboards were dirty, the blinds looked worse and they didn't even wipe anything down. It looks like they just cleaned the floors and wiped down the counters. The rest of the 3.5 hours they must've been watching tv with my dog because nothing was cleaned. I'm very disappointed in this service. By the time they could send someone out I'd need it cleaned which is why I booked them in the first place. They wasted my time and money and now I have to take additional time to do the cleaning I hired them to go. read more

I found them through a recommendation and Cristina and her team have lived up to the recommendation! She is quick communicator, wants to delivery to your needs, and takes constructive feedback to improve the experience. I find that very important for running my business that depends on prompt timing and doing the job well. Her team is responsive, does a good job cleaning, and makes sure the space is ready to go for my business. There is great peace of mind with Lady and a List Denver knowing they will show up and get things done as promised! read more

I know there are many choices out there when it comes to house cleaning, but I'm so glad I discovered Lady and a List and highly recommend them. Annie and her team are extremely professional and do a great job. I recently had them perform a "move out" clean at my rental home, and they now clean my new house every other week. They do a great job and are completely reliable, trustworthy, and always show up on time. Beyond cleaning services, Lady and a List offers house management, organization and concierge services. Annie has helped me with other errands a few times when I was out of town on travel; I've been so grateful to have the help to take care of the things that just weren't getting done. I'm very glad I found Lady and a List, and highly recommend them for any cleaning or concierge services you need! read more

To begin with the positive, the scheduling was easy and Cristina was very responsive. I told her I wanted a deep clean because I am selling my house. I told her I didn't need the kitchen cleaned because it was pristine as I had cleaned it myself the night before. I only asked that they clean inside the oven, which is only 6 months old and not very dirty. I sprayed it down with EZ-Off as requested the night before. To be fair, my bathroom was in a bad state and to make it spotless probably would have taken 3 hours. However, the other two bathrooms and bedrooms were not bad at all. The carpet is only 2 months old at this point and I have very little furniture. Two cleaners were sent and I received a call stating that they couldn't possibly clean my house completely in 8 hours because of the "condition" it was in. They seemed incensed that they had to actually work very hard at cleaning. Uh, that's why I hired them. So, I said fine, just finish the upstairs. I got a message stating that they had finished the bathrooms, the upstairs and cleaned the inside of my oven. Great. I expected to get home to find those areas spotless. Well, that didn't even come close to happening. Here is what I found: Dust on the top of the tile in the bathroom, Neither of the medicine cabinets had been wiped down inside or out, Neither of the racks on the back of the doors had been wiped down, The corners of the baseboards were still dirty and some hadn't been cleaned at all. Dirt in the corner of the floor in the bathrooms, The tile in the bathroom showers still dirty. The bedrooms had only been vacuumed partially and there was clearly visible debris under one of the beds, The tile in the downstairs bathroom has visible dirt behind the toilet Grime around the faucets, Mildew still in the corner of the one bathtub, The beds weren't dusted, and Light plates were still dirty. Now for the piece de resistance: There were smears of what I assume was EZ off on multiple cabinet handles in my kitchen, that I had just cleaned. There was absolutely no reason for them to even be in those cabinets. They said they cleaned inside the oven, but I didn't look. From the EZ off smears, I believed them. So, I turned on the oven to preheat a couple days later. After about 15 minutes smoke started billowing out. I turned it off and opened the door where I found that the EZ off had not been thoroughly cleaned out. I'm not talking about a small amount. It looked like they had Just done a once over wipe and were like "good enough". Extremely disappointing since this cost me over $300.00 and I have to clean most everything over again. Oh, and they took my Pine Sol... Live and learn. read more

- Cleaning quality was solid: we requested a deep clean and just about everything promised was handled beautifully. There was a misunderstanding about the fridge which resulted in it not getting cleaned, but upon contacting the company they were committed to making it right which I appreciated. - Scheduling was all handled via email which was convenient, although there were a few instances of noticeable delays between responses (but luckily we weren't in any rush) as well as the final time agreed upon wasn't the time actually booked (but again, luckily we were flexible on the time). - Billing: we ended up being surprised by the final bill, which was a disappointment, so I'd suggest paying close attention to the terms in the quote and the per hour PER PERSON distinction. I trust that it certainly wasn't intentional from the company, but it was unfortunate nonetheless and we'll be seeking out a different service for the scheduled cleanings. read more

I'm always hesitant to give a business the first low(er) star review, but the cleaning was just ok. I found this business on yelp and was very excited to get my 650 square foot, one bedroom/one bathroom carriage house cleaned. My place is kept pretty tidy but with a recent spring cleaning of closets and such I wanted someone to come and spruce things up. The process of setting the appointment was easy and accommodating. I was able to communicate through email and get all of my questions answered. I was told I would pay by the hour and be billed for the service after. So when I saw I was billed for 3.5 hours, I expected everything to sparkle, considering I did not pay for them to clean appliances or in closets, the space is very small and at least half or more of carpet. When I came home, my thought was, were they really here for 3.5 hours for a cost of almost $120.00.?The baseboards were still dirty, the floor in he bathroom had hair on it. I guess for almost four hours of work in a small space, I expected to not have to clean after they left. It's also a risk you take when you are not present for a cleaning and expect the work to get done. I was sent a follow up email by the company and voiced my concern with pictures. They responded a few days after saying they would send her back out to finish the baseboards and floor, but at that point, I already did it myself. I really wanted this to be great! The ease of setting up the appointment, the customer service, and the value of the cleaning would have been perfect for biweekly. But sadly I am left searching for someone else. read more

We began service with Lady and a List back in November of 2017. I brought to them my concern about the downtown parking issues in our very first email but they assured me this would not be a problem. We were happy with the service for months as we had one consistent cleaner, but it seems they have begun to experience a VERY high turnover rate which "is out of their control." Girls began to consistently call in sick, quit etc. We were very understanding and rescheduled as needed. After a very poor experience this week, I was told the girls complain about the parking downtown and several requested not to come back to our location as it seems the company revoked the passes due to the girls abusing them. If you live in downtown, this is not the company for you. read more

I've been using Lady and a List for monthly cleanings and have been very happy with the quality of service. They notify me when the crew is running late, they send out two-day advance reminders when the appointment date is coming up, and the cleaning crews have been exceptionally nice. Except for one time (when they arrived near the end of the day and rushed through the work), my house has been super clean and fresh when they're done. Very good value! read more

We actually found Lady and a List through an Amazon promotion. We were moving our in-laws into a new condo and wanted it cleaned before hand. They did a fantastic job and my in-laws were very happy. We decided to hire them on a monthly basis to clean our house. Cristina is very responsive and we've had interactions with 3 different cleaners all of whom are very professional and do excellent work. To put things in perspective we have a 4BR, 2.5BA single family home. We typically scheduled services for 3 hours. In 3 hours a single cleaner cleaned every room but expectations do have to be set. They're not going to be able to do a deep cleaning of a whole house in 3 hours but the bathrooms were spotless, all rooms were dusted, floors mopped, carpets vacuumed, and surfaces cleaned. Very happy overall with Lady and a List. read more

I was referred to Lady and a List by a friend and so glad I gave them a call. They left me feeling great about the whole experience. They are very responsive and fit me in within just a couple of days. I ordered a deep clean which I felt was very affordable. Most importantly, my house is super clean. It was my first time hiring a cleaning service and I feel like I did something nice for myself. Well worth the cost compared to amount of work and time saved. You deserve it too. read more

The staff are very professional. Great communication and follow up to make sure they did everything to our satisfaction. The initial deep clean took longer than scheduled but the cleaners did not try to rush or cut corners. Each item on the checklist was completed meticulously. Our house is cleaner than it has been in years- and we've had other occasional cleaners during that time. To top it off, they are willing to work within set budgets. Highly recommended! read more

I am a professional in Property Management and stumbled across Lady and a List when looking for a new cleaning company. Our property is a high end apartment community, so attention to detail, especially when readying apartments for new residents, is very important. Our first cleaner with Lady and a List was Melissa. Her attention to detail and thoroughness is unprecedented and truly impressive. Melissa continues to impress us with each clean. Her coworkers also do a remarkable job and take direction well if needed. Lady and List is one of the most reliable cleaning companies that I have ever worked with. I am constantly impressed by them and would recommend them to any one I know, either on a professional or personal level. read more

Lady and a List cleaned my house at Waterford Apartments, and did a great job! I was very impressed with the excellent service.

Like others who have written a review, I was referred to Lady and a List by a neighbor on Nextdoor. Cristina, the owner/operator, is absolutely wonderful. She's very responsive, kind, and communicative. Melissa and Jessica (the ladies who actually do the cleaning) have been doing a great job. They clean areas of the house other housecleaners skipped over. They're also very understanding about us having two young boys, and not always being able to pick up every single toy before they arrive. I'm grateful to have found Lady and a List, and would definitely recommend them to anyone looking for a good cleaning! read more

Cleanings are so inconsistent. We apparently had the lead cleaning person working on our home for the past 6 months. We've had biweekly cleanings and have been pretty disappointed overall. The first deep cleaning was pretty good. I walked into the house and it looked good and smelled good. It's important to note that this was a deep cleaning on a new build house that we'd been living in for just over a month and we're clean people. The house had been deep cleaned just prior to our move. Ongoing cleanings after that first one have been very spotty. I've had to follow up over and over. Waste baskets weren't being emptied - who cleans a bathroom and leaves the waste basket full? 3 times our carpet wasn't vacuumed. Our hardwood floors that were supposedly being mopped every 2 weeks were dull and when I cleaned up some spilled water the day after my cleaning the paper towels came away black. There was one time I know that the floor wasn't "mopped" at all. After my last cleaning I found that the vacuuming was skipped, my master bath floor was dirty and I contacted the owner Cristina. For the first time in my history of issues she offered to have the cleaner come back out. I declined. She offered a different cleaner but I was hesitant to bring in someone new because we will be out of town for our next cleaning. I suggested that it seemed our cleaner was rushed and maybe didn't have enough time for our house. Cristina responded and chose to insult me, calling me rude. I ended our services. I have been paying for 3 hours of cleaning for each visit. Our cleaner was at our home for just over 2 hours at the last visit. We have a security system and cameras to verify this. When there are 2 people cleaning here they are almost always gone in an hour. I'm paying for 3 hours, getting 2 and things are being skipped. I don't think there is a time that I've had 3 hours of cleaning happen. My Wolf rangetop has been scratched because they are resting the grates on the stainless steel when they clean. They do not bring stainless steel cleaner so if you have stainless appliances they will look awful unless you leave some out for them to use. They use glass cleaner or something like it. It's important to note that the extra items done during the initial deep clean aren't kept up with. It seems that most cleaning companies work these into the regular rotation to keep up with them when you schedule ongoing cleanings. Lady and a List does not. I found this out when I asked if my very dusty light fixtures could be cleaned and I was told that I'd have to schedule another, much more expensive, deep cleaning to address this. They charge you a higher per hour rate to handle all of the things you're regularly having cleaned just to address the few extra handled during a deep clean. I would avoid this company. There are many out there that seem to do a better, more consistent job and don't leave the deep clean items for you to have to clean yourself. I'm responding to Cristina's comments. There is not, nor has there ever been, cat urine on the floors in my home. Melissa also didn't have to, or at least didn't, deal with the occasional cat vomit. That comment is an attempt to discredit my review and it's patently untrue. Anyone who has been in my home will tell you how clean we keep it. Our cats also never go on the floor. Cat hair can become a problem when you don't regularly vacuum which was why it was so disappointing to have that skipped time and again. If my house was such a challenge I would ask why your cleaners regularly left after 2 man hours of cleaning instead of the 3 I was always charged for? I'm glad that your comment exposes what I dealt with. read more

Annie has a high level of expectance for her staff to meet when it comes to what "clean" means. As clients of hers for the last 6 months the biweekly clean we receive is always up to par, and if for some reason is not, she has redone the area in question within 24 hrs. I trust her, and her staff to come when we aren't there, arrive and leave my house locked and secure, and never an item missing. She accommodates when I need to cancel last minute and offers reschedule options that fit her staffs and my needs, as well as coming at the last minute when company is set to arrive on the off week of our clean. We can't say enough, we also use the dog sitter she recommended and are quite happy with anyone on her "list" read more

Every company has its growing pains, and everyone can make a mistake here and there. Lady and a List sticks out for me as they made sure to take care of that mistake, they owned up to it, and that to me is character. Character is what drives me to local and small business. It is hard to find in large companies, and Lady and a List, to me has amazing character. Aundrea did our cleaning on the 2nd go around and did an AMAZING job. She is thorough, polite, and knows what she is doing. We have that "new house" smell and it feels just like we hoped. I would hands down recommend this company both as a full deep clean and as a weekly/biweekly upkeep. Thank you so much for helping our family get our "$hit" together. We are one step closer to our wedding at the house and people/companies like yours are helping us stay on task and get prepared. We look forward to our next cleaning. The Anderson's. read more

Recently had my apartment cleaned because I just didn't have time, honestly and I had a family member coming to visit. Annie was recommended to me by a coworker who has her house cleaned weekly by the service. Lady and A List were great! They showed up on time, they were professional, they did an excellent job, and they fit in my budget. I plan to use Annie again in a month when I move out of my apartment 'cuz who likes doing the "moving out clean up", right? read more

Annie and her team were able to accommodate my last minute appointment. My mother was coming into town and I wanted my apartment spotless before her arrival. They did a phenomenal job and took only a couple hours. Needless to say my mother was extremely impressed with the condition of my place! I will definitely use Annie for all my future cleaning services. read more

Outstanding service, easy & flexible logistics - rock solid performance. As a very busy professional it is incredibly helpful to have this wonderful team in my corner. I absolutely recommend Lady and a List - they get it done. Done fast and done right. read more

We used Lady and a List for a deep clean and were perfectly happy with their service. The cleaners were friendly, professional, and efficient. I communicated with Cristina prior to the cleaning and she was very responsive and patient as I had to reschedule several times. I highly recommend Lady and a List and will definitely use them again. read more

I know there are many choices out there when it comes to house cleaning, and I'm so glad we discovered A Lady and a List. Cristina, owner, is amazing to work with and very prompt with communication. Ofilia actually has cleaned our home over the past year and is amazing. Our home just shines when she is done. Plus she is such a great person and truly cares! Her cleanings are always consistent. I highly recommend A Lady and A List! read more

Lady and a List is a wonderful cleaning service! I so appreciate the friendliness and responsiveness of the staff. Cristina is so kind and so helpful. The quality of the cleaning is great, we couldn't be happier. Highly recommend! read more

I found Lady and a List through a recommendation from a friend, and I'm glad for it. Coming home to a clean house is nice, but coming home to a sparkling house, where the dishes are done and the bed is made is NICE! My place always sparkled, and if it didn't, Annie and her team would make it right. They are pros, not just at cleaning, but at customer service...the whole experience. I'm just sorry I can't take them with me in the move. Lady and a List gets my highest recommendation. read more

Kim and Ofelia did a great job! They communicated well, moved quickly and did a thorough cleaning! Quite pleased!

We booked a two hour service through Amazon and the person never showed up. Two hours after she was supposed to be here, she called saying that she was going into labor. I got a call about another two hours later from the owner apologizing, which did us no good as we had to take a day off of work to wait for somebody to come that never even showed up. She offered a refund (which is a given since no services were rendered) and a free cleaning. We have yet to hear from anybody to schedule the cleaning we were promised, but that's not surprising based on the rest of our experience with this company. read more

We hired Annie and her team a month ago and we are VERY pleased with the results. We have our house cleaned weekly and not only do they do a great job but it's also affordable. Everyone has been attentive and nice. We would gladly recommend Annie and her team! read more