I am so disappointed today when I came to this location for my soup and salad. I really wanted to have a good experience because I am always looking for healthy lunch spots in the fidi. Today I even brought 5 other coworkers from my office, it's my second time dining here and first time for my coworkers.
In summary: we are not coming back. Mixt Greens staffs are more courteous, better and quicker service, better portions, and they will get our business.
We arrived at Ladle & Leaf on Battery St at approximate 1:10-1:15pm on Thursday 2/18/2016 and we experienced the following:
*Bad service (except for the young man at the cashier who deserve 4 stars, everyone else from salad to soup, and everyone else behind the salad bar deserve 1 star)
*Salad wasn't really tossed. My quarter of an avocado was in a chunk in my salad.
*Salad bar person helping me didn't know what edamame was?
*Portions were very small even though I paid for 5 toppings! EVERYONE BEWARE, 5 toppings means you get very little of all 5 of them. Maybe just get 1 topping so you don't pay extra for the other 4 and not get your money's worth...
*My salad dressing was out after one squirt and the guy just left it. Half way through my meal I had to come back for more dressings, which apparently there were more bottles just right behind him, but he was too lazy to grab it when serving me.
*My soup was nothing special and it definitely does not look healthy. My cup was only HALF FULL and I asked for my chips separate but they didn't follow instructions and had thrown in chips in my half cup of soup. Why throw chips in? They turn completely mushy in 1 minute and I don't get to enjoy the crunch. Also I deserve a full cup if I'm paying for this...
*The last time I had clam chowder here, it was watery, and no clam. This is the old SF Soup Company right? Why are they so stingy with their soup and seafood ingredients? If they are cutting corners to save money, and serving small portions to save money, what other ways are they trying to save money? I mean, they are not compromising the food they are serving us are they? I think they are compromising the portions and I'm sure I'm not the only person noticing this.
*The lines here are confusing.
*My coworkers were in the soup line to order soup and sandwich. Just so everyone knows, there are two lines, one for salad, one for soup. She was in the soup line for soup and sandwich. She placed her order for both items, got her soup already, and she just stood there and waited for the sandwich. Finally she asked, where is my sandwich? Then the staff responds, oh, you have to go that other line. Well, why didn't she say so from the beginning? My coworker stood there and ordered BOTH items with her. She couldn't say so about the sandwich, and had to wait for my coworker to follow up with her? So my coworker had to get in a SECOND LINE, just to get her half sandwich to pair with her soup that she already got. And the line was already long. Couldn't the people behind the salad bar just prepare her sandwich from where she was standing before? Was it necessary to make her get in another line? It's not like first line was wrong. There were only lines for soup and for salad. There was no line for sandwich.
*We were in line for a long time because, as mentioned, some of us had to wait in TWO LINES to get our food. During this time we watched and saw a lot of INEFFICIENCIES behind the salad bar. Customer would ask for one thing, and that salad or soup person will pass the message on to someone behind them for them to run around. Sometimes the request is passed on to a 3rd person. Really? All the effort of passing on the request for someone else to do, and explaining it multiple times, the first person could've just done it. IT WAS WEIRD. read more