I like quest because you can check in when you get there with your phone appointments are very…read morequick and easy. Been going there for a while with my daughter who went behind.

Quest Labs should not take walk ins. I was there at 645am, I was the 4th walk in to be taken down,…read moreout of 9. The first three were seen after 30 minutes. They came out around 8:30, and said if we were signed up, we might still not be seen. But I was next. Many times they were not full, many times people were seen who had not checked in. I saw names called that were on the walk in list behind me, but I was next, of course they would see me right? I left at 1045. 4 hours into my Quest experience. I wanted to show my son that he should not give up and be patient. But then I was told again that they close at 11. A nice lady named Kenny? Was kind to my son, I was thankful for that I will choose somewhere else if I can. Quest has a monopoly on lab services in most cities. In mine, if you do not have Sutter health, or Kaiser who has their own lab, you are stuck with Quest. The only reason they take walk ins is greed. They are not here to take care of anyone, and their staff having to yell at everyone in the lobby all day long that they may not be seen is a joke. Dont take a waitlist if you cannot get to them. Your computers are strong enough to tell you how many you can take for the day. I really needed to get my lab work done today. Quest clearly does not care about anything but money, not even their staff.

First of all, never go there without an appointment. That said, my 8:00 appointment was on time…read more Their were 3 people sitting when I entered. The check in was fast. There were 2 people ahead of me at my time slot and another who was called before me not on my list. I was treated by Jazz who was polite and friendly! I barely felt the needle. I was out by about 8:15. Thank you!

On 07/14/2026 I went to this location on my lunch break to get lab work done as I had scheduled an…read moreappointment a week or so earlier. When I got there, the kiosk was having issues locating my appointment and getting me checked in. A Quest Lab worker named Jazz, who I had just witnessed help numerous people before me, politely came over to help. After 2 unsuccessful times of trying to help walk me through confirming my appt at the kiosk, she took my printout (I had printed out my appt's QR code & appt info) and told me to just check in as a guest and that she would honor my appt and call me back in a few minutes. As a customer service manager, I can tell you this is EXCEPTIONAL Customer Service, and this employee needs to be commended as such so she is encouraged to treat more customers how she treated me.

I am so disappointed. Bio Lab on Manzanita in Carmichael who lost my urine tests twice. I didn't go…read moreto Quest because it was a possible infection and at Quest, you need an appointment. The urine test taken at this Bio Lab was sent to Quest. Quest did not accept their specimen due to an improper lid on the specimen. In the end, Bio Lab stated I needed to return to my hematologist and ask Quest to perform the test. If Bio Lab does not take testing seriously, then maybe they need to open another line of business.

Really disappointed. Arrived here at 12:30 and two woman came out saying they are closed and…read morealready took in their last patient. Why does it say they are closed at 1pm then?. It sucks because I took the day off today to get this done and they said to come back tomorrow. I work tomorrow at 6am. So I have to take another day off because they decided to close earlier? Really upset about this.

Had an appt at 10:30 AM, got in and lab lady (filipino or Hispanic) was NOT pleasant and said she…read moredidn't see any referral from my Dr. so I left. I called my Dr immediately and she verified there was a referral and to go back in. I go back in at 10:40 AM and I talked to another lab lady, (black, wearing green glasses) and she could care less about my situation! She said the lab tech was now on a break and would be back at NOON! Noon! and no one could help me and closed the door me! I will be reporting this to headquarters! NO WONDER THIS PLACE GOT HORRIBLE REVIEWS. These ladies are only there for a paycheck, no compassion, no caring, no professionalism what so ever!

Love the Jameson Ct Quest office. Always competent,…read morethoughtful and resilient staff... answer my questions and streamline my visits. I can log in on the display and it shows my place in line. I can wait in the waiting room, or outside and be texted to return for my appointment.

I needed stitches for a hurt hand and was seen at the Howe Ave location. Dr.s Lillian and Mark were…read moreprofessional and compassionate and I was seen fairly quickly- much quicker than the ER.

I had a very disappointing experience at AIMS Urgent Care…read more Before arriving, I completed my registration and insurance information online because I wanted to be seen as quickly as possible. When I got there at 6pm, I was asked to fill out additional paperwork, and then I was told they didn't accept my insurance--even though I had already submitted it online and everything appeared to be approved. The nurse who took my vitals seemed rushed and inattentive. She had trouble getting my temperature to register multiple times. I overheard her tell a coworker that the thermometer wasn't working, but instead of using another thermometer or trying a different method, she recorded my temperature as 98°F even though I had been running a fever since the night before. That was very concerning to me. Both the nurse and the doctor were dismissive throughout my visit. When I tried explaining all of my symptoms, I felt like neither of them was really listening. The doctor spoke very quickly, spent very little time with me, and ordered a rapid strep test. While I waited, I could hear staff at the front desk laughing and talking while I sat in the exam room waiting for results. Instead of the doctor coming back to explain my diagnosis or answer any questions, someone from the front desk came into my room and simply told me I was free to leave and that my results would be emailed to me. I was told I would be prescribed antibiotics, but no one explained what medication I was receiving or discussed my diagnosis in person. I was also told my prescription would be ready in about 40 minutes, but it wasn't available until around 9:00 p.m. The following day, I called to request a doctor's note because I was still very sick. I was told they could only provide documentation saying I had been seen, not a note addressing work restrictions. Given my symptoms and diagnosis, I asked whether they could provide documentation supporting time off while I was contagious, but they declined. I also asked if they could email the note since I was ill and trying to avoid going out again, but they refused and told me I would have to come pick it up in person. Overall, I left feeling unheard, dismissed, and frustrated. My concerns weren't taken seriously, communication was poor, and the level of care I received did not meet my expectations. I hope this feedback encourages improvements in patient communication and attentiveness.

Would give more than 5 stars if I could. The ladies at reception are so accomodating and friendly,…read morethey put my mind at ease. Kristin is a life saver! Coming here for an immigration medical appointment I was so nervous but Kristin took care of everything for me. From answering my questions on the phone, to even booking me in for bloodwork and helping me find the lab on Google maps. I am simply blown away. Thank you, thank you, thank you

This place made me feel so at ease. Dr. Kujok and his staff are very friendly and professional. I…read morecame in wanting to get my cheeks filled because of loss of fat and my lips smoothed out to my original youth appearance. Dr. Kujok listened to all my concerns about my face and my wants and expectations. He carefully selected the proper fillers for my cheeks and lips. I was nervous because I had never had fillers before, but it was very comfortable. The Doctor kept me at ease letting me know what he was doing as he was doing it, which was great. Hardly felt anything, no pain. I had mild bruising for a couple of days which was great. The end result was a natural more symmetrical face and much improved marionettes lines. My lips look very natural and not over filled. Before they had a dry cracked more deflated look. Overall I am very happy with my results. I will be going back in the future for my touch ups. Highly recommend this place for fillers and aesthetic work!

As part of my annual checkups, I always get blood drawn to monitor my overall health. Located…read moredirectly on Greenback Lane (in Citrus Heights) and just a couple blocks east of I-80, the "Sutter Medical Plaza Greenback Lab" has been my go-to place dating back to 2023. Parking here is relatively easy to find as the dedicated lot is spacious enough to accommodate a few dozen vehicles at any given time. Their hours are also quite reasonable as they are open Monday through Friday from 6:30am to 5:00pm while being closed on weekends. My most recent visit was during the morning of Friday 12/11/2025 at around 9:00am. I checked in one day prior on the My Health Online app through Sutter Health which was a very seamless process as they had a ton of open timeslots available. After entering the facility, you make an immediate walk to the right, sign-in, and wait (which was less than 5 minutes). And since this was for Lab bloodwork, I made sure they did a Lipid (cholesterol level) profile, comprehensive metabolic panel, prostate antigen test, and complete blood cell count. Once I was seen by a medical specialist, they checked my vitals (heart & blood pressure) and weight. Since I fasted 12 hours prior to coming here, I got a syringe in my left arm (which was just a slight "pinch") and was on my way. Total time from when I arrived to when I exited the building was less than 10 minutes. Overall, the front desk staff and nurses were all very friendly and accommodating. All in all, the "Sutter Medical Plaza Greenback Lab" was a fairly positive experience with no hiccups or issues. My rating, an above average four stars.

It's work hours 10 AM and no one is answering the phone to schedule an appointment!!!read more

Overall, a simple visit with a little glitch…read more I showed up to my appointment time for a prepaid urine and blood test. There's not a receptionist in the lobby, you just check in on a tablet, and have a seat. It does say on the TV what number in line you are. You can also wait i outside if you want, and they will text you. When I first got there, there was only one person working. When she came to the door to let a person in, I asked her if I could use the restroom. She let me use the restroom, but didn't bother to ask me if I was there for a urine test. When my number was called, I went back, and yes, I had to use the restroom again, but she told me she couldn't use my urine test. She said I had to wait an hour, to make sure that my urine was the right concentration. Excuse me? Why didn't she tell me this when I asked to use the restroom? I had to go, but I could've waited the few minutes. I rescheduled my appointment, came back a few days later, and I got in a little less than 10 minutes after my appointment time. No big deal. The lady who took care of me was very friendly and personable, she laughed at my jokes,(that's important... :) and I was in and out in just a couple of minutes. Once I got everything done correctly, it was great. But if somebody is in the lobby, asking to use the restroom, ask them if they are there for a urine test.... It would be much appreciated.

It's not often I leave a poor review, but people need to be pre warned about their poor practices…read more Whether through mismanagement or simple irresponsibility, wait times can be hours, even for a simple drop off. It was greatly taxing to my 83 year old mother to wait for hours in her wheelchair to simple drop off a sample. In this respect, patients well being is completely ignored at the management and corporate level.

Last week, this branch was closed without prior notice. I rescheduled my appointment for this week…read morefor a simple blood draw, but the male technician who took my sample desperately needs major training. My arm is still in pain because he pushed the needle too far and in the wrong location. He couldn't even place the bandage correctly.

I had an appointment for bloodwork at this location. I received an email less than 24 hours from…read morethe time of my appointment telling me my appointment was canceled due to maintenance. I had requested a day off from work to have this done. So I drove to one of their nearby locations. They basically told me 'too bad, we have to take care of our own appointments'. After waiting 3 1/2 hours, I finally walked out without service. I'll go out of my way not to use Quest Diagnostics in the future.

Irma and Megan are angels!! The whole office staff is so friendly and kind. I always choose this…read moreoffice even though it's further for me.

I had a mammogram at the Citrus Heights location and have a CT scheduled there too in a few weeks…read more I was checked in quickly for my mammogram, given a proper size gown, and the procedure went swiftly and professionally and painlessly. I was able to get a morning weekend appointment which was wonderful. They seemed to move patients in and out with speed and precision and I scheduled online which was a breeze. All in all, for a procedure I think no one enjoys, it was as pleasant as it could be.