A much better experience this time around. The person helping with check-in was also the same…read moreperson who drew the blood, so at least at this time, he was the only one in the clinic. I had to wait just a few minutes before he called me in. He was very adept at inserting the needle painlessly, and quickly drawing the blood needed. It seems like, as long as the appointment isn't cancelled with little or no notice, this is a good lab to go to.

It was very easy to schedule an appointment online for same day. Check in process was smooth. I…read moredidn't have to wait at all. The lab tech was polite, professional, and personable. No one likes getting blood work done, but we chatted about tasty sourdough sandwiches and cookies nearby and it was the perfect distraction to help me relax. If you are needing services, I would recommend this location. Take the elevator to the 3rd floor to find suite 3500.

I don't typically leave reviews for labs lol but this was necessary. Typically if nothing bad…read morehappens it's good enough. This time I was blown away by all the good. I saw a waiting room with a number of folks and immediately regretted not having my headphones. Yet within a few minutes of checking in they called me. I was surprised by how fast it was. Do note I did make an appointment but typically would still need to wait esp if the waiting area has some folks. Hayleigh was the best nurse ever. I had many vials and she was able to swap them without ever moving the needle. We all know that click in click out is uncomfortable af. I also had minimal bleeding after she removed the needle (I tend to bleed after always). She's the best! I wish all nurses were like her!

I usually feel nauseous after getting my blood drawn but Swatht brought me to a different room to…read morelay down as I get my blood drawn, it helped a lot! I didn't feel nauseous or felt like passing out as I usually do, just a little tingling. She's really friendly and took care of me very nicely and fast!

My phlebotomist Emily was amazing . I arrived on time , checked in on my phone and by the time I…read morewas ready to sit she was calling my name. Emily was compassionate, professional and empathetic. I can tell she cares about quality of care. Don't let the bad reviews steer you from not making an appointment. (don't think your going to just walk in and be seen right away lol ) The clinic was clean and everything went smooth. Thank you for making my visit an easy one !

I need to come here every three months for my endocrinologist's required lab work. I've come to…read morerealize that some of the techs here are better than others at drawing blood pain-free. I guess I'm what they call a "hard stick". Meaning it's hard to get blood from my veins in my inner elbow and the only way it can be done is in the back of my hand. The best tech I found, by far, is Melissa since she has never caused me any pain which is not easy to do and requires a lot of skill and patience. She's very fast, has a pleasant attitude, and gets me in and out. She makes an unpleasant experience as easy as can be.

Made an appointment online prior to arriving so I didn't wait long at all. The lady that helped me…read morewas super friendly and very quick. I was in and out in less than ten minutes! Kudos!!

I've read horrible reviews of other locations so thought this worth posting. I went in on a…read moreWednesday morning around 9am thinking it would be packed and braced for a long wait (they open at 7:30am). There were only two people ahead of me, so I only waited about 10 minutes. The (Indian) lady technician who received and processed me was cheerful and friendly. Didn't get her name. She was singing to the radio and cracking jokes. I highly recommend this place if you absolutely must pee in a cup or get stuck with a needle sometime!

This was an amazing experience (even for bloodwork, and I've had a lot ). Hailey made every effort…read moreto be responsive and communicative around our tight schedules, and came through even when it was inconvenient for her. She was super professional and kind and knowledgeable and I totally look forward to using their services again, whether for bloodwork or for other cosmetic services they provide that I learned about today. So so thrilled to have found them!

From the owner: At Serenity Mobile Blood Services, we bring high-quality, stress-free blood testing and lab…read moreservices directly to you—at home, work, or any convenient location. Our goal is to eliminate the hassle of long wait times and uncomfortable clinic visits while providing a calm, personalized experience. What truly sets us apart is our dedication to comfort, safety, and relaxation. We specialize in gentle techniques, comfort menu, and a compassionate approach to ease anxiety. We also prioritize health and safety by helping mitigate exposure risks. By bringing lab services to you, we reduce the need for visits to busy medical facilities, minimizing contact with crowded waiting areas and potential illness exposure. In addition to standard lab draws, we offer gender reveal testing as early as 6 weeks with 99% accuracy, allowing expecting parents to discover their baby’s gender sooner than ever. We also provide mobile PRP (Platelet-Rich Plasma) treatments, offering regenerative therapy services from the comfort of your chosen location. With extensive experience in patient care and a passion for exceptional service, our team is committed to making your blood testing experience convenient, professional, safe, and serene every time.

Last week, I came here for blood testing. It was my first ever visit to this Quest Diagnostics…read morelocation. The building is tucked off the main road in a business park area.Overall it was a much better visit than I anticipated. I hate drawing blood since I have thin veins and it has never been an easy pain free experience for me. But this time it was. Sigh of relief. The technician was fantastic. She definitely knew what she was doing. She was no nonsense, straightforward, and efficient. Not mean or disinterested. But also not exuding rainbow and unicorn vibes. She thoroughly and quickly found my veins, and got down to business extracting. I barely noticed the shot, little pinching sensation thats all. No issues of soreness, not even the next day. There was only two technicians working with one being a trainee that was observing. The low staffing is neither of their faults. It seems that it is Quest's business model of streamlining staffing. For instance, right when you walk in, there is no human staff to assist in check in. The checkin is by self serve kiosk. And that touch screen was not cooperating with me. It did not easily recognize my touch. And if you take too long responding or it does not recognize your touch, it will time you out. You guessed it, it will start the process all over. Ugh. I was seen quickly since I had an appointment which I set weeks ahead of time. The appointment was easy to make online but please make sure you are correctly checking the correct test(s) needed.

Caber Campbell a staff at EL Dorado Hills location was extremely rude on Wednesday morning the…read more28th of May 2025. Immediately when I walked in and added my name to the waiting list that was empty he told me that I'd be waiting at least an hour and that he wasn't sure if he could fit me in at all. When the next person put their name on the waiting list at no point did he say any such thing to them nor did he say anything about not being seen. When it had been an hour he just took my name off the list saying nothing to me and keeping the other person on the waiting list. When I asked for an explanation he rudely announced to everyone in the waiting room personal details about my blood order and due to the ( details he shared ) that he just couldn't do it in 10 minutes. I said "ok so you're just not going to do my blood draw?" He was trying his hardest to turn me away. I cannot believe he announced personal medical information about my blood draw in front of people. That is not ok, people do not need to know details of my blood draw. None of his behavior was professional whatsoever. He definitely needs some professional training on how to properly interact with people. Some confidentiality training might help too. I hope management addresses his behavior. The only thing that I will say in his defense is he was the only one there. That being said he was clearly irritated about this and it showed in his interactions with people, especially me. His situation does not excuse his behavior. Not once was I ever rude to him. I was polite, patient, and kind the entire time. Even when he wanted to argue with me when I asked for his name and addressed him about his behavior. I told him he has no time to argue and I have no interest in arguing with him.

Overall, a simple visit with a little glitch…read more I showed up to my appointment time for a prepaid urine and blood test. There's not a receptionist in the lobby, you just check in on a tablet, and have a seat. It does say on the TV what number in line you are. You can also wait i outside if you want, and they will text you. When I first got there, there was only one person working. When she came to the door to let a person in, I asked her if I could use the restroom. She let me use the restroom, but didn't bother to ask me if I was there for a urine test. When my number was called, I went back, and yes, I had to use the restroom again, but she told me she couldn't use my urine test. She said I had to wait an hour, to make sure that my urine was the right concentration. Excuse me? Why didn't she tell me this when I asked to use the restroom? I had to go, but I could've waited the few minutes. I rescheduled my appointment, came back a few days later, and I got in a little less than 10 minutes after my appointment time. No big deal. The lady who took care of me was very friendly and personable, she laughed at my jokes,(that's important... :) and I was in and out in just a couple of minutes. Once I got everything done correctly, it was great. But if somebody is in the lobby, asking to use the restroom, ask them if they are there for a urine test.... It would be much appreciated.

It's not often I leave a poor review, but people need to be pre warned about their poor practices…read more Whether through mismanagement or simple irresponsibility, wait times can be hours, even for a simple drop off. It was greatly taxing to my 83 year old mother to wait for hours in her wheelchair to simple drop off a sample. In this respect, patients well being is completely ignored at the management and corporate level.

I had a great experience during my sleep study. The lady checking me in (didn't catch her name) was…read morevery kind and helpful. The staff was friendly, professional, and made me feel comfortable from the moment I arrived. The technician Lana explained everything clearly, answered all of my questions, and helped ease any nerves I had about the process. I was nervous all day about staying somewhere overnight and with people watching me but Lana was so nice and talkative I was immediately relaxed and comfortable. The room was clean and comfortable. There was blackout curtains and a fan, which made the room feel relaxing. I actually fell asleep much faster than I expected, which made the experience even better. The bathroom was clean and had a bench I could set my stuff down while I changed and got ready for bed. The facility was clean, quiet, and well organized, making it as comfortable as possible for an overnight stay. I really appreciated how kind and attentive everyone was throughout the night. I would highly recommend this sleep center to anyone needing a sleep study.

they have a voice messaging service that doesn't seem to work. It always says it will call back…read morewith a link to leave a message, but hasn't done so in my case.

This is for Roseville - DON'T GO THERE! I showed up around 2 on Monday 12/27. Their QR code takes…read moreyou to their website - which after filling everything in several times, never completed the order. It kept giving me an error. They said that happens from time to time and to keep trying. Finally the girl onsite registered me on their computer. I took my test and left waiting the 2-3 days for the results. The results never came. I don't have an order # since she input it. Maybe she put my email in wrong. I emailed with their lousy customer service several times, gave them my information multiple times. They were looking for the order. Now, nobody responds at all. It's been 10 days, nothing. So I had to go retest today and pay for it somewhere else. They're terrible.

Staff not showing up. Booked online. No way to contact anyone. Have I been scammed ?read more

They open until 8:30pm and the staff is always fast efficient and kind. I never had a bad…read moreexperience here. Even with no appointments made you can walk in and the clerks will Work with you to get your images taken care of. I think their other locations really need some trainings from the folks who works here.

Without fail, this location never seems to have the order my doctor faxed. Every. Single. Time. I…read morehave her refax it to a different number that they give me and they still don't have it. I have to leave and come back with a paper copy just to get an x ray. While I was in line, they told 4 other people they didn't have an order for them too. If they're telling 5 people this in a matter of 5 minutes, I can't imagine how many people hear this in a day. It's 2026, we don't have a better system than faxing, Sutter?? Create a portal where doctors can submit the orders. Clearly the fax system isn't working. Figure it out and do better.