Takes forever to see a healthcare professional. Wait time is rediculous! Care-wise...you might get some suggestions to do at home?

We went to Neurologist Dr Tim Chen for EMG test. Excellent work. Getting apptt via Referral Navigation team was bit lazy but Care side is excellent. read more

I challenge you to find somewhere where your time is less respected than at a Sutter Health facility. What do you get for a premium price? Clowntown. Here is my experience: 1. Called three times prior to my appt to ensure they had the proper equipment. Nobody called me back as promised. 2. Arrived to an empty front desk, filled out my paperwork and waited. Once the front desk staff arrived she did not call on me but checked in the first person to walk in after me never acknowledging my existence. I had to stand up and make my presence known. 3. Once taken back in I sat there for 40 mins, a nurse came in looking for supplies and asked if my 11 yr old daughter wanted some water, she said yes and the nurse disappeared and never returned. 4. 15 mins later a Physicians assistant arrived and the equipment I called about 3 times before was present but not ready. We spent the next 20 mins watching them prepare the equipment so it could be used. 5. The PA performed the procedure but said my daughter needed to receive a dressing for the procedure and we needed to sign a waiver. After 15 mins of waiting alone in the room again I decided that they had ZERO respect for our time, left the room and went up front to pay my copay and have them find the waiver. My daughter never received the dressing for her procedure so we did it ourselves at home. Sutter is the absolute worst and they cost the most! Blech! No wonder they are always getting sued. read more

This was the fastest doctor's office I've ever been to. Usually when I go to the doctor's I get there, fill out paper work then wait another 15 mins for some to call my name. My appointment was at 8:30am and I arrived there about 8:19am. Got checked in and filled out some light paper work. No biggie. However much to my surprise they called me in 8:30am! Yaya! Since I was a teenager, I've had some doctor's I wasn't happy with but I have to say Dr. Wall is my favorite doctor of all time. She's so friendly and so easy to talk to. Also, everyone I interacted with was so friendly! I have nothing bad to say about this place. So happy I chose Dr. Wall. Thank you to everyone that took care of me today! read more

Dr. Grove is the best doctor I have ever had, and I am 73. She is very thorough and compassionate. I have been seeing her for the last 3 years for diabetes, depression and GERD. She treats me with respect, really listens to me and explains everything in layman's terms. Once, she was so concerned about me, that she called me at home. I am so grateful for her. I read the comment with 2 stars from Ness A., and yes, Dr. Grove does not answer those messages, but I just call the office now, and they give her the message personally. I don't understand why that person didn't just call the office? Please don't take her comments to heart. It's interesting that everyone else gives Dr. Grove 5 stars. read more

Extremely frustrating experience with billing. We moved to Folsom from Bay Area and had to change facilities from John Muir to Sutter Health. I made an appointment for a physical checkup and after visiting the doctor got a bill for $470 for that appointment. After spending over 2 hours on the phone with Sutter Health and Aetna, I'm still unable to get to the bottom of this. The way they bill for a physical does not satisfy insurance and they refuse to change the billing codes. This is super frustrating and the only reason I and my family will never visit Sutter Health facilities again. I just don't want to pay $470 for a regular doctor visit nor want to pay for a physical preventative visit. read more

I can't say enough about Dr. Grove and the staff on the second floor. These people truly care! Dr. Grove has been through it all with me. But her attention to detail and awesome listening skills gave me my life back! When you lose someone you love, you lose you too. She never gave up. Thank you... Thank you... Thank you!!!! read more

Terrible customer service. Can never make an appointment. Takes a month to try and switch a doctor for an EMERGENCY. Some doctors were very unprofessional. Wouldn't recommend this office to anyone. read more

Dr Lugo rocks as does the rest of the staff. Plenty of parking and decent waiting area. This place sure could use a tv while you wait... The lab is awesome...they're so quick when you need work done. I'm not leaving until Lugo retires. read more

Sutter Medical Group - Waiting area showing lab and family medicine - Family Practice Near Me - Folsom, California

Dr. Grove is a nice person and she tried to help me at first but she has proven to be incredibly inefficient and absolutely does not handle even respectful criticism. The online portal straight up says when you send a message, you should get a response in 1-2 business days and up until Dr. Grove, I always would from my provider or an assistant doctor or nurse if the doctor was out of town. Dr. Grove absolutely refuses to use this medium because she "prefers" in person. Which would be fine if she wasn't booked out 3 months at a time where an illness could easily worsen. Secondly, I had an urgent situation and I called her office thinking it would be faster than messaging and the nurse said she would put an urgent request for a callback. Dr. Grove has called me before so I didn't see this as being an issue. I had been to the ER a week prior already which are designed to stabilize, not treat and she should be well aware of that. A week went by and no call back. So I sent a message. Nothing. A week later I send another message. Then finally I asked if I was being ignored and she responded not addressing anything in my e-mails, asking me questions that she already has the answer to from my previous e-mails, telling me if it's urgent I should go to urgent care (like I said, I already told her I went to the ER and there was nothing they could do for me but fluids) and re-iterating how she doesn't like messaging. Ok but then call me!? But also, what is the point of the messaging system if you refuse to use it?? It exists for a reason! So, I sent her a message communicating my frustration asking was she serious and did she even read my first email? Then I proceeded to explain the importance of the messaging system and how I don't feel like I'm getting proper care and I told her that I was very disappointed in her. Her response? A letter warning me that I was "extremely disrespectful" (the "are you serious" and "I'm very disappointed in you" were specifically cited as how I was being "disrespectful") and if I proceeded to be "disrespectful", I would be essentially banned from the Folsom location. Excuse me??? So, what she's basically saying is you are never ever allowed to communicate frustration or state your disappointment. I'm sorry but I've been specifically taught through therapy and schooling that part of healthy communication is being able to state disappointment respectfully and talk about it to find a remedy to the situation. I am beyond shocked. I have never encountered this before. It is the 21st century with a fast growing technological era. It would be nice to talk in person but the reality is that's impossible with such a packed schedule. That's WHY the online portal messaging system exists. I even ran my message to her by several people before I sent it to ensure that it WAS being respectful without losing my integrity of being able to communicate my frustration. So I'll say it again, I am extremely disappointed. Do not see this doctor if you ever have any urgent issues and need prompt and efficient care and communication. I am leaving Sutter for UC Davis. Sutter used to be great but it has gone so far down hill. Contrary to what their pervasive surveys say about "patient care is of the utmost importance to us", no, patients don't matter one bit to Sutter. And to Dr. Grove directly - you're a doctor. Have a thicker skin. Learn to take criticism. Learn to respond properly to it. Grow up. 2 stars only because it's better than Medicare but not by much! read more

Be ready to talk like lawyers with these people. If you dont use the right words they will literally bill you whatever they can. Their staff will not write lab test forms that you can use with external cheaper labs. Instead they will push you to use their own labs by electronically sending forms and forcing you to go there. They will make it seem like its for your convenience. I fell for these tricks and now own a big chunk of out of pocket expenses. Billing department is rude and will not work with you on any kind of payment options. read more

The office and the people working the front desks are very kind, and that is the only reason why I am giving them two stars. Dr. Vicki Sullivan is hands down the most disrespectful doctor I have ever encountered. Her sarcasm was extremely inappropriate. She checks her Apple Watch more than she makes eye contact. She does not care about you or show any effort to care. She just wants to get you in and out and continue being disrespectful to others. I really wouldn't have gone out of my way to write a review until I heard from my mother that she had a similar experience. It's unfortunate that these actions are allowed in this environment. Avoid Dr. Vicki Sullivan at all costs. read more

So far so good. I may update this as I go here more often, but overall was a good experience. Everyone was nice and helpful. Didn't live up to 5 stars at this point, but that could change. I saw a doctor and got labs done. They were timely and professional. read more

I have nothing but good things to say about this place. I just recently switched to this practitioner so I didn't know what to expect but from the first visit, I knew I would be a loyal patient. It is very clean, the front desk was efficient and friendly, the nurse was sociable and genuine, and Dr. Meredith Rishwain made me feel very comfortable and valued. She was sweet, sincere, and prescribed me something that helped with a stomach issue I had been having for months. I had talked to multiple doctors before but no one could help me because it was so general. It got rid of the problem almost immediately which is a clear sign of an educated professional. I just recently came back for a follow-up appointment and I just have to rave about Dr. Ingrid Grove. Since Dr. Rishwain is on maternity leave, I believe Dr. Grove stepped in recently. She was one of the most knowledgable, kindest, and awesome doctors I've ever come into contact with. Prelude, I am a very anxious person; You could even call me a hypochondriac. So usually, when I start fixating on a potential health problem, I begin to freak myself out. I take all preventative measures and tend to bombard doctors with questions. Dr. Grove was completely calm and patient with me as I asked question after question and regurgitated what I had learned from Web MD..lol. She made sure to answer every single question I had to the best of her ability and helped me calm down so much. I was honestly touched at how far she went to make me feel comfortable again and she made sure that before I left, I felt better. She's just someone you can trust. She went above and beyond to reassure me when she didn't have to. I never felt rushed or ashamed. It was one of the best doctor visits I've ever had. In conclusion, everyone I've come into contact with here has been great & I have no complaints! I will continue to come back here. & if you ever get Dr. Grove or Dr. Rishwain, I have confidence that you will not be disappointed! read more

This office has been on a rapid decline in the last 2 years...quality of care tanking! Dr Lugo is the ONLY dr. left at this practice who seems to give a crap about patient care. 8 days, several emails and 3 phone calls to my primary doctor and STILL no response to my request for an MRI or CT scan. Had imaging call too...STILL no answer...very poor patient care! read more

I am a new patient at Sutter health and am very dissatisfied with my doctor. The receptionists are nice, and I have no complaints about them, but the reason I am giving a one star review is in regards to Dr. Jessica Wall. I made an appointment for my annual physical/new patient, and all went smoothly until I received my bill. I went in, expecting my annual physical, and walked out with a $555 bill (with insurance). I was set up as a new patient and happened to mention a rash I had (it was gone by the time I had my appointment), and Dr. Wall put in the coding to include a diagnosis (even though there was nothing to diagnose). I contacted billing to fix this issue, but they said I'd have to contact my doctor to have her change the coding. I contacted her multiple times, calling the office and having 3 different receptionists send her messages, marked as urgent, to get back to me about this issue. It took a month to finally get a message from Dr. Wall through the message portal. I politely stated my concerns with the coding, seeing if she could change it due to the fact that there was nothing to diagnose on my visit, and therefore should not be coded as a diagnosis. In addition to the coding issue, the $555 included a very high charge of 5 blood work tests. She had asked if I would like blood work done during the appointment, and I agreed, trusting that my doctor would know best as to whether or not I, a healthy 26 year old female, needed it. She only informed me of the one lipid blood work test, so I was surprised to find that I was charged for 4 additional blood work tests. She did not communicate with me properly, to which I mentioned in my message to her. Since the blood work had already been done, I said that I understand if nothing can be done on that matter, however I was hoping that she could at least help with the high price of $310 just for the office visit (not including the $245 that I was charged for the blood work). After all this frustration, she responded to my message saying that she still had to code my visit as a diagnosis simply because I mentioned a rash I previously had, even though it was gone by the time I arrived at her office. It frustrates me that it took a month for her to respond to me about this issue, and that when she did respond, she didn't see what was wrong for being charged $555 for a simple new patient visit with blood work (with insurance), and didn't try to help with fixing the incorrect coding. When chosing a new doctor, I strongly advise you do not go with Dr. Wall, as she doesn't communiate well (taking a month to get back to me after several phone calls to her office), and makes little to no effort in understanding why her patient is frustrated with an outrageous coding issue that lead to a $555 bill. read more

In the past, I've had a doctor who would just send me home after a followup when I've just had a scary visit to the hospital. But, Dr. Grove doesn't leave you hanging after a simple cold turns into a bad case of pleurisy and elevated troponin levels. I went through the ringer in the hospital like a lab rat because they thought I had congestive heart failure. That was not the cause to the damage in my heart. Dr. Grove truly tries to listen to why I ended up in such bad shape from simple colds. She truly listens to try to get to the bottom of things to help ease my fears. Thank you Dr. Grove! I appreciate you so much! read more

Dr.Grove is the most compassionate, caring and empathetic provider I have ever experienced. I love having her for all my primary care needs.

Scheduling and follow-up are excellent. I love the ability to communicate online.

My family and I have been with the same doctor for over eleven years now, whom we adore but the problem is we can NEVER get in to see him. They are constantly trying to book us with other doctors or book us out two months in advance. Which,hopefully I'm not sick that long. What is the point of having a family doctor if you or your family see a new doctor every time you go in? At this point aren't they just competing with an urgent care place? I'm completely disappointed because I chose the family doctor route rather than the pediatrician. read more

If I could give more than 5 stars for Dr. Grove, I absolutely would. I have seen a lot of doctors in my lifetime trying to deal with rheumatoid arthritis and regular sickness. Dr. Grove is the most patient, compassionate, knowledgeable, and competent of them all! She really takes the time to listen to her patients and like a medical detective, explore all possibilities, leaving no stone unturned in her search for the answer. She also takes the time to explain things and answer any questions you may have. I've truly never seen anything like it. But my most recent experience with Dr. Grove catapulted her into hero-status. I was experiencing nausea and pain in my stomach which I assumed to be a stomach bug since my kids were recently sick. But when it didn't get better, I called Dr. Grove and she patiently walked me through my various symptoms with very concrete questions like what was the effect of moving my body in such a way in terms of how the pain felt. Knowing me as her patient, she also knows I have a high pain tolerance so even though I wasn't complaining that it was terribly painful, she ultimately suggested I go to the hospital to check about a possible appendicitis. Fortunately/unfortunately, she was totally right and I had an appendectomy that evening. Any other doctor would have brushed me off, but not Dr. Grove. What's more, after my surgery, Dr. Grove has repeatedly called to check-up on me. Just amazing and so far above and beyond! If you are looking for a caring, highly competent doctor who knows her stuff and cares about her patients, I really can't imagine you'll find a single better option out there! read more

Everyone I have worked with here has been wonderful. Scheduling appointments is easy, staff are responsive and clinicians are knowledgeable and personable! read more

I had a routine doctor's appointment here the other day with one of the providers. They called me first thing in the morning explaining my provider had a family emergency (possibly be evacuated). They squeezed me at an early and convenient time. When I arrived, they privately and apologetically explained that no one could see me as the provider had had to leave to evacuate her home and every doctor was just crazy busy. However, I explained I was sick, and Dr. Lugo offered to see me immediately. He kindly and efficiently took care of ALL of my needs, including none urgent medications, gave me health advice, etc. I felt cared for and heard. I was so impressed with how the entire office worked together that day to take care of their patients and cover for their coworker being evacuated. read more