I've come here twice for bad allergies and what I think was cellulitis. The front tried to be fast…read moremy first time there, but my insurance caused some issues, but the second time was a breeze. The doctor and NP both were very helpful, and honestly saved me money. They pointed me towards the CVS pharmacy nearby, making the trip more concise instead of going to another location for my prescription. I'll continue to be coming here when I need urgent care. Thank you, guys!

I came here with a broken pinky 6 years ago they didn't know what to do sent me to another urgent…read morecare. Came here with my ankle 7 years ago they put me in a boot for a sprained ankle turns out it was fractured and they were wrong. Came here today and waited for 40 minutes in a room after seeing a nurse when no one was in the lobby. What a joke. Go to another urgent care. This place is like a small ER.

Had to come in again yesterday, this time for my son and these guys were excellent per usual! He…read morewas in a lot of pain and Dr. Darius was so kind and gentle with him. I didn't catch the nurses name but she was wonderful as well! There's no other urgent care I'd go to at this point. Please ignore the bad reviews, I've literally never had a bad experience here.

Don't go here if you need an x-ray. They advertise that they are 7 days a week with x-ray service…read more However, what they don't advertise is that a technician doesn't arrive until 10/10:30 am and that's if they come in at all! I questioned if they have a schedule, and at the Folsom Location they don't. They said they "share technicians". So I called the 4 other locations. Per the Elk Grove Location and Sacramento locations, they are competent and have a schedule and were able to confirm their technician would be in at 10 am. However, they weren't able to view the schedule for another site. I was told they have 3 technicians between the 5 sites. Not having a schedule so the staff know if the x-ray technician is coming into the site is a level of unprofessionalism that's hard to put into words. The rude front desk admin made it even harder to deal with. Extremely dismissive about the situation. "They will be here around 10/10:30, and that's if they come in" is what she told me. When I asked for the numbers for the other locations so I could see where the technician was scheduled, she wrote down the names and told me I could Google the numbers. The first 2 places I called were able to tell me that they have a schedule and could tell me they had a technician scheduled (Elk Grove and Sacramento). Apparently, only the Folsom location is too incompetent to have a basic schedule in place. If you have a child I recommend "Rainbow Kids" in Folsom. They have X-ray on site. And for adults you can go to "Carbon Health" in Folsom. Forget this place!! Terrible service.

Not busy at all on the weekends, but I'm sitting here on Sunday came back to finish my DOT physical…read more( quick urine sample) and was waiting for paperwork but I ended up leaving after 20 minutes because it was taking too long. Came back around 1pm and still waiting for paperwork after they called and said it was ready to go. Mind you there is not one single patient in here. Very frustrating. Don't know if i will be returning next time for a physical.

I want to start by saying I am immunocompromised. Chemotherapy, biologics, autoimmune disease. I…read morehave a lot going on. My husband was diagnosed with confirmed bacterial pneumonia. The second I started showing symptoms, I went to urgent care so I could get antibiotics before it got worse. They refused to give me antibiotics because they "can't justify it". I left and got significantly worse that evening. Fever to 104 and Tylenol/ibuprofen barely brought it down to 101. Im an RN so I don't just seek antibiotics for nothing. I am aware of what does and doesn't require antibiotics. The next morning, my husband took me back to urgent care stating I needed antibiotics, as he got very sick (he is healthy) with bacterial pneumonia and I am exhibiting the exact symptoms and he has never seen me this sick. Again, "I can't justify it"... I had 5 days of fevers ranging from 102-104 without it breaking. I finally called my PCP on day 5 because I knew I wouldn't get help here. He was very upset that urgent care knew I was severely immunocompromised and knew my husband had confirmed bacterial pneumonia (yes, we showed the results) and refused to treat me. Long story short, I DID have bacterial pneumonia and did not show any progress until after I started antibiotics. I was very close to requiring an ER visit but I am stubborn. As a nurse, I was appalled at the lack of knowledge with the providers treating immunocompromised patients.

Went to this location for the first time. We are new to the area and the one in Folsom doesn't open…read moretil 1pm. I needed to take my son to have him check for any infection. They take online advance appointment. I came a little early and they checked us in. The guy the works at front was friendly and nice. The medical assistant was friendly and proffesional too. They let us check in early and we just waited in one of the room. Didn't really wait for a long time. Kristi the NP that day was kind. She wasn't in the hurry and took her time. She tested my son for strep and it was negative but also sent the sample to the lab to further testing just to make sure. The clinic was clean and they have coffee and snacks in the waiting area. Thank you guys for taking good care of us!

Quick thorough care and ease of scheduling, as well as friendly medical staff who took their time…read moreto explain my options to me.

NP Jessica Santos is the absolute best. I have severe ovarian cysts and haven't had luck with…read moregetting care for it. She listened to me and didn't question or downplay my pain. She was able to give me tips on how to advocate for myself and a referral to get an ultrasound and to see a local gyno. The lady at check in was very nice as well, I didn't catch her name but she made me feel welcomed as well. Thank you so much, truly.

Friendly staff did not wait long. doctor was friendly and not in a hurry. Would come again if…read moreneeded. Clean rooms and waiting area.

By far in all my life having been to multiple Urgent Cares in my lifetime was I more impressed with…read morethe medical professionals at American River Urgent Care. The time and well thought attention I received for my new job physical was incredible. All of the staff that worked on 1/13/21 at 11am were amazing. They were expedient in the process from paperwork to medical treatment that was administered. Thank you all again! Nick V. Fair Oaks, CA

Overall the staff was extremely helpful. I went in for a flu like symptoms due to a 4-day festival…read moreI went to. I spoke with Dr. Andrew N and he suggested I had gotten Covid due to my symptoms. Was sure of it. However the hospital had zero Covid tests?? So I had to purchase my own after leaving with my doctors note (which mind you only gave me 2 days off work but said if I'm not better in 3 days to come back?) and prescription information. Go home and take the test, negative. Both medications I was able to get are not for treating flu like symptoms. I went in on Tuesday, 10/06 and today is 10/09 and I'm still unable to pick up the last medication prescribed anyways because it was never approved by the same doctor. If I ever go here again, I hope that they can better assist me...

Uh, hey, I hate coming here…read more You, too? Yeah, it's because it's a medical office. It's busy, nerve wracking buuuuut THE NICEST STAFF EVER Security guard taught me how to use the fancy wheelchair. Receptionists don't trip on my nervous ticks and are always smiles and jokes when appropriate and initiated. Doctor Sofi? Listens, responds, knows what's up and super thorough with no judgement. His nurse was so nice too! Blood test? Pffft...in and out quicker than a drive thru with comforting care. The building itself is beautiful, albeit a bit busy (for my anxiety buddies), but I never FEAR coming here because my care is priority and I know the professionals here follow up with appointments, listen to my concerns and the building team takes pride in where we all meet.

I made an appt due to sudden and severe hair loss. Literally coming out in clumps…read more Get told #1 cause is lack of Iron by the Dr. Dr. sees I have some psychiatric diagnosis but "doesn't want to jump to the conclusion" I'm losing hair due to "emotional issues" related to my diagnosis, so orders a blood test. Iron is in normal range but Ferritin and TIBC is NOT. Dr. is clearly not trained in reading blood results and I'm very glad I did my research because my results strongly point to depleted Iron stores, although Dr. thinks my Iron's normal because all she can read is the Iron being in normal range and didn't bother looking at the Ferritin or TIBC. I googled what these even were since they are in BRIGHT RED NUMBERS. So, I get brushed aside as always with Kaiser, told my blood's normal but Iron supplements "can be beneficial" after I bring them up (originally was told to just take B12 vitamins and NOTHING related to Iron was recommended,) made to assume my severe hair loss is due to "emotional issues." Yes, I have emotional issues and always have, so was ready to take stress as the answer... until I researched my own lab results! Please train your doctors in how to properly read blood tests. Literally just research low ferritin/normal Iron/high TIBC and you will QUICKLY SEE why I think my hair loss is due to these results. Of course, no prescription supplements or follow up blood work for me. Also, I work at a shelter. I was wearing my work shirt. The Dr.'s only question after seeing my shirt was how long we give the animals until we "kill" them? Jesus Christ. The wording alone was extremely inappropriate. So, thanks a lot for making someone who's made it their job to try to provide for animals, feel bad for "killing" them. Ignorant all around. Yes, "KILL" was her exact word.

I have never seen such an amazing clinic here in America! Everything is so clean and designed for…read morechildren, with toys and beautiful pictures on the walls. The moment you walk in, you already feel comfortable and welcome. The entire medical staff is incredibly kind, polite, and professional! Everyone takes the time to explain everything, from the front desk staff to the nurses, medical assistants, and doctors. Every single person was absolutely wonderful! They spent so much time with us, did an X-ray, and even gave my daughter a tablet to watch while she was waiting. At the end, they let her choose a toy! The doctor examined her thoroughly and explained everything clearly. I am absolutely amazed! It felt like we had entered paradise. This is the best clinic I have ever visited in my entire life! We visited on September 22, 2026, and every single staff member working that day deserves recognition. Thank you all for such an incredible experience!

I wish I could give Rainbow Kids Urgent Care 10 stars! They treated my daughter for what we…read moresuspected was strep throat. They tested for a number of ailments and she was positive for rhinovirus and a(non-covid 19) coronavirus, but she also had an ear infection. We had test results within minutes! They provided us with a nasal rinse and a prescription for antibiotics. From reception to the MA to the MD, everyone we saw was so kind and professional. We have been to quite a few urgent cares and RKUC was leaps and bounds a better experience! We also learned that they have the ability to X-ray on site and do comprehensive check ups for school sports. No one wants to go to an urgent care, but this is hands down the only place I would bring my children. We are so fortunate to have Rainbow Kids Urgent Care in our community!

I'm sure everyone has had different experiences but I just came here to say after dealing with…read moredoctors who kept ignoring my issues and have been really rude to me, I am so happy to have found Dr. Sands. She was really helpful and willing to order all the necessary tests. She was really nice and really helpful. Just to give a different experience from what others seem to have. She was great!

The worst care possible. If you have any medical issues, good luck getting a "timely" referral. It…read moretakes months upon months just to get a telephonic appointment. It's nearly impossible possible to be seen in person. It takes over a year to get a referral for a specialist. I need a cardiologist referral but can't get an appointment nor a referral. Absolutely atrocious Care.

Staff was friendly, but the Botox was so highly diluted it didn't work. Im 30, got 30 units of…read moreBotox and it didn't do much of anything. When I went back to get another 10 units, the nurse and Dr told me that the reasn it wasn't working was because I "was tired"..UM..NO! Botox should COMPLETEY relax the treated area, and push out slight wrinkles. I got no such luck with this guy. I got a FULL REFUND from Groupon (even after the 30 units were given) becaue I was basically scammed out of $300. Groupon Botox tends to be a scam anyways, they cant possibly afford to give us 50% off, plus pay Groupon, plus pay the company that supplies the Botox. How do they cut corners? They dilute the Botox so much it doesn't work=( VERY DISHONEST Dr. Cooper! P.S. Dr. Cooper also tried to upsellm on MORE products when I confessed my disapproval for inadequate results.

*If you're looking for a Dr.'s Office who is constantly behind schedule with little to NO…read morecommunication skills- well than this Is your Dr.'s office. *If you like being treated liked a Number and not a Person, this is your spot. *If you enjoy calling into the office 10+ times every EVERY month just to get a medication refill that's supposed to be on auto fill, then this is your Dr.'s office. *If you prefer spending your spare time running around town trying to find the pharmacy they sent your refill to because for some odd reason the staff can never get it right...yup you got it, this is the fit for you. Lastly If you like being consistently lied to with empty promises that this "wont happen again" while still holding their hands out for your co-pay$$$ than this most definitely is the Doctors office for you. I've been a patient for over 5 years now. I could go into detail more about my experiences here but I feel the rest of the reviews speak for themselves, I take responsibility for not leaving sooner, but I truly liked Dr. Cooper (when Iactually saw him & not a PA) - I wanted to give him and his practice the benefit of the doubt but this place needs an ENTIRE NEW STAFF. This office failed me in many ways, but nothing is more unfortunate than the lack of compassion or care. Sadly I never did get my monthly medication refilled, not even a call from the staff, at this point I have just given up entirely.....