Staff was friendly, but the Botox was so highly diluted it didn't work. Im 30, got 30 units of Botox and it didn't do much of anything. When I went back to get another 10 units, the nurse and Dr told me that the reasn it wasn't working was because I "was tired"..UM..NO! Botox should COMPLETEY relax the treated area, and push out slight wrinkles. I got no such luck with this guy. I got a FULL REFUND from Groupon (even after the 30 units were given) becaue I was basically scammed out of $300. Groupon Botox tends to be a scam anyways, they cant possibly afford to give us 50% off, plus pay Groupon, plus pay the company that supplies the Botox. How do they cut corners? They dilute the Botox so much it doesn't work=( VERY DISHONEST Dr. Cooper! P.S. Dr. Cooper also tried to upsellm on MORE products when I confessed my disapproval for inadequate results. read more

*If you're looking for a Dr.'s Office who is constantly behind schedule with little to NO communication skills- well than this Is your Dr.'s office. *If you like being treated liked a Number and not a Person, this is your spot. *If you enjoy calling into the office 10+ times every EVERY month just to get a medication refill that's supposed to be on auto fill, then this is your Dr.'s office. *If you prefer spending your spare time running around town trying to find the pharmacy they sent your refill to because for some odd reason the staff can never get it right...yup you got it, this is the fit for you. Lastly If you like being consistently lied to with empty promises that this "wont happen again" while still holding their hands out for your co-pay$$$ than this most definitely is the Doctors office for you. I've been a patient for over 5 years now. I could go into detail more about my experiences here but I feel the rest of the reviews speak for themselves, I take responsibility for not leaving sooner, but I truly liked Dr. Cooper (when Iactually saw him & not a PA) - I wanted to give him and his practice the benefit of the doubt but this place needs an ENTIRE NEW STAFF. This office failed me in many ways, but nothing is more unfortunate than the lack of compassion or care. Sadly I never did get my monthly medication refilled, not even a call from the staff, at this point I have just given up entirely..... read more

got the laser treatment for small area. The service is good but I feel like they don't have a good system going because they are always booked when the session lasts about 7 minutes long. Laser treatments are supposed to happen 6 weeks apart and once, they cancelled my appointment and wasn't able to reschedule for for another 6 weeks. Of course, this disrupted the progress of my treatment so who knows if I will be getting what I paid for now. They tried to compensate by giving me an extra session but that still doesn't make up for the extra 6 weeks with out treatment. They were the ones who advised me not to miss appointments, then they kind of forced me to miss mine. The front desk is not friendly, you can tell the ladies behind the desk do not want to be there. If you have a concern, they have a "you're shit out of luck" attitude. I work customer service and I learned how rewarding it is for both parties when the staff goes above and beyond for the customer. Maybe my expectations are too high from my experience, but the ladies in the front make me feel uncomfortable. As if i can't come to them for a solution to my issue. good luck read more

If I could award this guy and his staff 0 stars I would. I bought three treatments through a groupon special - BIG MISTAKE! I waited in the front office for 20 minutes then in his "chair" for another 20 minutes. The practitioner came in and marked all my spider veins with a "white pen" then slathered me with aloe vera gel because, in her words, "it's gonna be a little hot". The doc comes in and tells me all about his little grandbaby, then puts on a freaking smelding helmet. AND if I can put up with the hot pen, it will take at least four treatments - WHAT!! OUCH!! Doc Cooper - you are the worst - did nothing for me - UGH! I'm calling GROUPON to ask for my money back! read more

Dr. Cooper is my doctor, and Kristi has done laser tattoo removal for me. Kristi (an RN) was swift and detail oriented with my tattoo removal. No complaints on my end. Lisa works the front desk and handles her overwhelming tasks with grace and ease. I am pleased that Dr. Cooper offers aesthetic services which promote healthy lifestyle. I'm addicted to Dysport/Botox injections from Dr. Cooper and find him to be a no-nonsense fellow, who's brilliant nature offers surety. He encourages that patients are accountable for their health and he doesn't seem to enable "attention seeking behavior. Dr. Cooper is very busy for a reason, and does his best to accommodate his patients. Yes, there are times when I've had to wait, as Dr. Cooper is very popular. I'm a linear thinker and bring my iPad to keep me company if Dr. Cooper is running behind schedule. After all; Our true character shows itself in times when we're tested, and I'm responsible for my own happiness. The medical spa is a magnificent part of Dr. Cooper's practice and I'm glad for his one-stop-shop approach to wellness. Renee' (the world's best psychic) read more

I have been a patient for 15 years or so, and now that I'm getting toward the "top of the hill", I just have to get over being too lazy to find another PCP. I respect Dr. Cooper for his knowledge and experience, but his practice has clearly gone in search of "easy money" having become more of a "medical spa" than a doctor's office. Dr. Cooper consistently recommends old-school "quick fix" solutions and will have you in surgery consistently and taking a myriad of meds for life when there are really good natural solutions out there. Now I know better. The staff is friendly, but usually the waits are a bit much, and they will not call you with lab results or other follow-up as you might expect - you have to pester them! Expect to see a NP unless you specifically request to see Dr. Cooper, which you probably won't want to do if it's urgent. read more

Do not get your face injected with anything form a DO who is not a Board Certified plastic surgeon. Do some research and read the reviews of this office. Poor results, long office waits, rude staff! Not the place I want to go!!' If you see his services on Groupon RUN! read more

This place is awful. I bought the groupon. For two IPL treatments and it was the most painful and absolute worst experience I've ever had. Save your money and go somewhere else is the only thing I can say. These people don't care about getting and retaining new customers. They do not deserve any stars. read more

I've been going to Dr. Cooper for years. He is my primary care physician. The office staff is always friendly. The wait time has not been bad. The nurse practitioners are all very nice and helpful. If I ever needed a referral to another physician the requests are always handled quickly and efficiently. Through the course a routine physical for my husband, they ordered an ultrasound for him which lead to a diagnosis of kidney cancer. The whole process from the physical to surgery took less than one month. It was amazing. My husband is 100% cancer free. We credit the speed and coordination with this office and Dr. Naftulin's office for the amazing care received. Had the ultrasound not been requested the outcome would have been much different. This office is great. read more

AVOID this place because Dr. Cooper's office is very unethical and unprofessional in his business practice. I purchased two laser hair treatment packages ($865) from his Creek side medical spa office back in Oct 2016 but never received any treatments for them yet and then when I called in Jan 2017 to reschedule my appointment; I was told that it's out of business in December 2016. No one ever called me to notify me of what had happened. If I didn't call to reschedule my appt and just show up then I would have wasted a trip there. If you looked on their FB page https://www.facebook.com/creeksidemedicalspa they were still advertising to people on Dec 1, 2016 to purchase a Full Arm Laser package and receive a free Under Arms package! If they were really going out of business then why were they still trying to deceive people and tell people to buy more packages and then a month later tell everyone that it's out of business. Dr. Cooper is part owner of Creek side medical spa so he should know that they are not doing well and about to close down and should have stopped collecting patient's money. Long story short, I was very unhappy with this and wanted a full refund but he refused to give me my money back and told me I could come back for treatments. This doesn't work for me because after his staff told me that it's out of business; I had gone and bought another laser hair treatment package at another medical spa and started treatment there. If his medical spa was really out of business in the first place like they had told me on the phone then how is it possible that he can just offer me to come back now. Everything about this is very fishy and shady in how he operates his business. I do not trust his business practice anymore to come back for treatments and just want my money back but still not able to resolve this issue with his office yet. If you have had a similar issue with him taking your money but not giving you treatments by telling you that they're out of business then please contact me (daikho916@yahoo.com) so we can figure out something together to report him to the authority of the SCAM that he is doing to his patients. read more

In two different cases correctly diagnosed problematic condition. Communicates sensibly. --- good Dr.

This is my second appt. for spider veins . My first appointment I waited 30 minutes to see the Dr. This time is even longer . I had little to no results with the first treatment and only returned because the 2nd one was paid for. The nurse gave me a hard sell on a facial treatment. And the Dr . Complained to me about how little money he makes? Told me even though this treatment is painful , he doesn't use numbing cream because it is expensive. I would NEVER return to this office. read more

Absolutely the WORST customer service I have received by far! The staff at my 1st appointment told me one thing, booked my next appointment and then when I drove all the way to Folsom for my appointment they wouldn't honor what the receptionist had said at the 1st appointment and said she was giving false information and was let go. I was clearly upset at this and called Groupon and luckily got my money back. And for anyone who doesn't use Groupon, it is extremely hard to get a refund. This is how outrageous they were with why they wouldn't honor my Groupon. Terrible customer service. It is not my fault your staff is giving wrong information and isn't trained properly. The point of groupon is to gain new customers and have them come back. Not only will I NEVER go back, I will tell everyone I know about this terrible experience I had with this office. read more

I purchased a Groupon for Botox and made an appt. shortly after since I was very eagered to get Botox back in my forehead. The appt. was just shy of a month away, but I figure time will go by fast. A week or so before my appt. the office called to reschedule with NO explanation. "No problem" I said, thinking they were gonna ask me to come in earlier or a few days later. They wanted to reschedule me A WHOLE FREAKEN MONTH out. I told her "wait?! I waited a month for this appt. and now you want to reschedule me for a whole month out?! " She gave me this PATHETIC sorry. And I do work in the medical field and NO respectable doctor would do that. They will stay later or squeeze you in somewhere bcuz they want to leave early or whatever the reason was! Dr. Cooper if you overwhelmed yourself, you know what suck it up and finish what you started! I got a refund from Groupon, and I DIDN'T cancel my appt. Such a shame I would have went in for photo-facial, not like they care! I'll take my business elsewhere. There's plenty of options out there! read more

Been going here for years but they treat me like crap the doctor takes forever and is inconsiderate about his patienta waiting for him. Im tired of coming here and will be looking for a new doctor's office. If you're looking for a new doctor's office do not come here read more

Disappointing experience here. I wish I had read the reviews before I bought the groupon. Took two months to get the appointment Waited 45 minutes and no apology. Hard sell on services even after I said I wasn't interested. Still have my scowl even after the service, which is different than the last time. Now I read the yelp reviews that talk about the watered down botox. SIgh. read more

Shortly after I posted by first review I got the privilege to meet Dr. Daniel Cooper and everything about his practice now suddenly makes sense. During my brief visit with him he did not seem to hear what I was saying. I left this appointment with no answers and a xanax prescription, which was not what I needed. read more

I have been at customer at this practice for 11 years, as my whole family is. I have never met Daniel Cooper, My mother did once and found it to be an very negative experience. I am always treated by female nurse practitioners, who are generally nice and helpful. We stayed with the practice because we loved Vicki, unfortunately she has moved. We plan to follow her to her new practice. Upon arriving on time for my appointment, I normally wait approximately 10-20 minutes in the waiting room. Then a nurse takes me back to an examination room where I wait another 40 minutes to speak with a nurse practitioner. If I have test done, or the RN leaves the room for any reason, it's another 20-30 minutes before they come back. A basic appointment with 10 minutes of face time with the nurse normally takes about two hours. In the last year or so, they have started refusing to renew mine and my father's prescriptions without an appointment.. This means visiting them every three months about conditions that have been stable and well-monitored for years. I'm sure they do it to benefit financially. On a positive note, it is pretty easy to get an appointment. I can normally schedule one within a week's time. See also: http://www.sacbee.com/2012/04/28/4449541/sons-delivery-puts-doctor-at-odds.html#storylink=misearch read more

Used a Groupon for spider vein removal. Got an appt. the same week and it was a very satisfactory experience. Dr. Cooper was pleasant and efficient and I can't wait for my second treatment! In and out the door quick, very inexpensive through Groupon. Woohoo! read more

The doctor is very nice. The low rating is because it takes so long to be seen by the doctor. From the appointment time it takes at least an hour. You do a lot of waiting, and I'm saying from my experience with the last 5 appointments I've had. I have even waited before upwards to an hour and a half. read more

Stay away this man if you want tocall him a doctor. Be my gess will leave you in the dust ,my botox 600.00 worth lasted. Only one and a hafe mo. Whst the heck ??? And he treated me from back pain ,one time (Pain meds needed befor i go in for surgery) he was to refill my meds i called him and was told no !!! After he promised hed make sure i have a refill. Befor surgery. Thanks doctor copper!!! I was left with no refill. And serious pain and haveing to,pay another doctor, i work as a physical therapist and have treated Dr copper thats how i came to no him ,i treated. Him very well infact i gave him free work ,to help him out with his back i no he's going through alot a new baby at his age ,a divorce on the way ,and he has just moved i try to be understanding ,but its not fair to your patients. To leave them in the. Dust when you give them you word as a doctor,sham on you doctor i hope things get better for you ! read more

Treatment and rapport are good enough but the 2 stars is for the average waiting room time to be seen: 45 minutes. Every time. I've been in 6 or 7 times and the wait is ridiculous. I can understand 15, 20, even 25 minutes. But every time I come here I feel like the staff is in the weeds. If you know your patients wont be seen for 30-45 minutes after they show up, then don't have them waiting for no reason. Why not tell them the real appointment time. I don't like my time wasted, so if you are the same, find another PCP. read more

A perfect place for routine care. If you're really concerned about something, with serious symptoms, go to urgent care.

I purchased a Groupon, and was extremely unhappy with the service. He sold me more botox, and it didn't work. I went back to get re injected, and he didn't even give me the same amount of Botox that he originally gave me. I am in the business, and have had many of my clients similar experiences. I will never returned to Dr Cooper or refer anyone to him. Save your money and your time and go elsewhere!!! read more

If you like waiting for your scheduled appointments for over an hour, an administration staff that as zero customer service and if you are really sick have the Cooper Team tell you they're busy and if you do not have an appointment tough luck, then Dan Cooper is your doctor. Terrible experience. 6 year Patient read more

Great experience here. The doctor was warm, and listened intently. He was very educational and helpful. There was a little wait but the staff was attentive and kept me updated. read more

I don't come for the spa needs, just medical. They've always been flexible with appointments. Even when I was sick as a dog and needed some antibiotics asap they were able to see me in their booked out schedule! They're caring and accommodating, I've been coming for 10 years with no problems. read more

Dr. Cooper is our primary care physician and has been for years. unlike the other reviews, we have had great care and attention to whatever our medical needs have been. Dr. Cooper has always treated us with respect, always pays attention to our concerns, and is very knowledgeable. Likewise, his physician's assistants and nurse practitioners have been great as well, and we always feel that we are in capable hands, no matter who we see. We have never experienced anything less than great care in his office. read more

Where to begin... this is my second HORRIBLE review of this place. I originally wrote a bad review of this place because of the beyond horrible service I recieved and was then discriminated against for writng a review on yelp when I went back for my next appointment because it was PAID FOR. Dr. cooper told that they would no longer honor my groupon. When I called the doctor out for discriminating against me he said he would call the police if I came back. He also claimed they had sent a certified letter to my house and that id signed it...which couldnt be more far from the truth seeing as they knew I have a p.o box because I live in an unincorporated area so I dont even get mail at my home. not to AlSO mention the doctor was holding the receipt in his hand with NO signature on it...I swear this so called "doctor" lies through his teeth. Then when I told him id never signed any such thing he quote said "there's something wrong with your head" and was also making hand gestures around his head...I guess to imply i'm crazy? Even though we were both looking at the blank receipt in his chubby little hand that I had in fact not signed. I will be contacting the State Medical Board to make a complaint against this doctor along with the Better Business Bureau. It pretty discusting that someone can call themselves a doctor and treat patients like human garbage. The worst part of this place is this seedy peverted doctor that cant keep his eyes off of your boobs. Its seriously gross. The only good part of this was that groupon was completely understanding and gave me a full refund and will also be taking their groupon down. I have also been able to get together with a few other unhappy patients of this practice to see what we can do as a group to get rid of this problem. read more

Groupon NIGHTMARE! Purchased a deal stating " for 1st time visitors OR been over one year since prior visit".REFUSED to honor it even though I was well over a year from last visit, condescending manager and VERY bad customer service. They offered a solution, use cash value of coupon and pay an additional $200 to get the procedure that day , the one I believed i purchased in full already. I had waited 2 months to get this appointment and I did like his work prior. However, I felt them to be using good ol " bait and switch" on me, very unprofessional, and did not feel comfortable trusting ANYONE at that office. Ethics don't just apply in medicine, an obvious oversight in this businesses operations in my opinion. Groupon refunded my money immediately so I would be highly cautious of any " special " advertised in print or otherwise. read more

Bought a groupon for this place and couldn't get a hold of them to make an appointment. In the process of returning my groupon...

My friend was treated very badly: I bought a groupon for her for botox. took us two and a half months to make an appoitment.. Dr Cooper wanted to inject all 40 units on her once, but she told him that she only want to use 20 units this time. he was mad and said that he already lost money for this plus two services, then my friend agreeed to use all 40 units now, but he refused to serve her and ordered her to leave the office. we wish we can give him a zero star. read more

I would give it "zero" starts if I could. This doctor is a joke. The staff is rude and you have to sit and wait for almost an hour sometimes because he is usually behind with his schedule. Then, when he comes in, he barely allows you to finish talking. In ten seconds he is writing you a prescription and getting you out of there. If you care for you health, look for another doctor. I have been seeing Dr. Randall West in Folsom and my experience has been great. read more

The front desk ladies at the office are horrible, no customer service what so ever. Each time I have been there the ladies working at the front desk have been extremely rude to me. I have notified both Dr. Cooper and the nurses, but nothing have bee done about it. Instead each time I go in, I get an even ruder lady checking me in. Completely unacceptable, other patients have also complained over the same matter. To make things even worse, Dr. Daniel Copper, D.O., is affiliated with Creekside Medical Spa, which filed for bankruptcy in December 2016. After taking in a load of new patient for their "Laser treatment package deal" that is, pay up front $2,600 dollars for eight treatments, and they were so happily signing us up for this "package deal" knowing that they were closing their door soon. What a shame, Dr Daniel Cooper, D.O., no ethics in mind. Truly, just in it for the money and ripping people off. I'm completely disgusted with Dr. Cooper and his office staff, unethical people. Each time I went in for a treatment I had to wait over one hour. Dr. Cooper's office was happy to take my $2,600 dollar in cash and only provide me with two services, knowing they still owe me 6 services. They did not have the courtesy to contact me and tell me Creekside Medical Spa filed for bankruptcy, instead I found out by going in for my appointment that was scheduled for a treatment and at that exact time Dr Cooper's office advised me that Creekside Medical Spa, which is a affiliate of Dr Cooper's Office had closed their doors. So to all of you ladies and gentlemen thinking of going in to Dr Daniel Cooper's office I have three words for you, unethical, rude and plan on waiting for at least an hour in the waiting room!! Stay away, as far away from Dr. Daniel Cooper's office unless you don't mind being treated rudely by the physician and his staff. read more

Waited 42 minutes to be seen for my groupon photo facial. He then came into the room and asked me what I was here for? What? Then took about 7 minutes to zap my face, singing off the top of my left eye brow and leaving some strange scratch across my right cheek. I smelled the burnt hair after I was done and asked the RN why I smelled burnt hair and she said that sometimes little hairs get singed--OMG--when I got in my car and looked at myself! I called groupon and got a full refund. I would never go here again. I've had photo facials before and usually it takes about 20 to 30 minutes with the specialist going back over the face after the first time. What a horrible experience. read more

The worst service ever, the staff WILL NOT give messages to the Dr. And can careless if you have an emergency and out of state. I had to go back for a follow appointment and waited 45 min. When I was told I was next to be seen I heard the Dr in 2 other room's still waiting. DO Not GO TO THIS OFFICE! read more

I had only been using Dr.Cooper fr a few months when I had to make an appointment for my eyes. At the time, I had no idea what was wring but both of my eyes were completely swollen shut and burning so badly, they constantly were watering. 2 weeks had gone by since this started and with 2 trips to the Urgent Care center, no one could give me answers or a path forward. Dr,Coopers office was no different. I went in wearing sunglasses to hide my disturbingly swollen eyes only to be snubbed by the receptionist for being 10 minuets late. I gave them my insurance card and ID and took a seat. After waiting for 30 minuets for someone to help me, I was surprised when they sent in some kid they were training (who was very kind and professional) After all the tests were finished I left, prescription order in hand, I realized I had never gotten my ID or insurance card back from the receptionist. I called several times and no one ever answered or returned my call and they never called in to verify my prescription on a Friday so I was SOL until the next Monday. read more

I also should have read the reviews before making the appointment. One staff member was nice, another very matter of fact and not helpful. Decided to leave before the appointment. Also spoke with several other patients of Dr. Cooper who all said the office is falling apart. They are also looking for a new Dr. I will not return. No wonder the Dr. said he isn't making money! read more

I've been a patient there for about 5 years but my family is finally switching. I've never met the Dr. In any of my visits and in my most recent visits I felt I paid a lot of money for an answer that was the top hit on Google. I liked the office awhile ago but the good PA left a few years ago. In a good note I was always able to get an appointment when needed. read more

If I could give 0 for rating I would. Got treatment package from groupon for botox, finally after long wait time I got the appointmnet, first they wanted to sell me more units, I got the shots. It stopped working after 4 weeks. I called them back, they told me to make appointment to se them, it took another 4 weeks for next appointment. When I showed them that their treatment did not work they said botox works diderently day to day on same body due to body chemistry. So when you received the prior treatment at another place your body chemistry was different thus it worked then. On the day we gave you the shots your body chem was different so it did not work. WHAT, I am going to talk to groupon for money back. I will never go back to this place. Such a cheet. Terrible experience. read more