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    Quest Diagnostics

    2.8 (62 reviews)
    Open 7:00 am - 3:30 pm
    Updated 1 week ago

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    They No longer have a front desk receptionist..so you're pretty much on your own if there is a glitch with the self check in kiosk.
    Sonia H.

    The technician staff taking your blood are very nice, this review is solely for Quest Diagnostic HQ who is too cheap to hire a front desk receptionist! Had an appointment but the check dumb kiosk was not accepting my code....but there was NO front desk receptionist to help me with this glitch!! Quest Diagnostics's makes millions!!!! I think you can afford to hire a receptionist! The Kiosk is not an acceptable replacement for a front desk receptionist!

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    2 years ago

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    3 years ago

    I can't give zero stars. Emergency closures without notifications. Extremely long waits even with appointments. Disgusting service

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    5 years ago

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    6 years ago

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    8 years ago

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    4 years ago

    Thankful for Dina who drew my toddlers blood very quickly, efficiently and with confidence. Thank you for your care !

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    6 years ago

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    Thanks for posting your review, Betty!

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    8 years ago

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    7 years ago

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    Thank you for sharing, Brittany!

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    Quest Diagnostics Reviews in Other Languages

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    Review Highlights - Quest Diagnostics

    I've had a lot of catastrophic encounters with phlebotomist and she was nothing like that, I hardly even felt the blood draw.

    Mentioned in 2 reviews

    Read more highlights

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    Quest Diagnostics - Waiting area...

    Quest Diagnostics

    (39 reviews)

    If I could give 0 stars I would. This is the 2nd time I made an appointment in advance, checked in…read moreto kiosk and followed directions. I sat outside in my car waiting for a text or call to come in for my appointment. 30 minutes passed. I went in and was told they called and texted me but I was now past 20 minutes from my appointment so all I could do was walk-in list. I showed staff there were no calls or text messages on my phone and explained this happened before as they had the wrong phone number. I got no resolve from staff or acknowledgement to look into the flawed system. I'll look elsewhere for future labs.

    Overall, a simple visit with a little glitch…read more I showed up to my appointment time for a prepaid urine and blood test. There's not a receptionist in the lobby, you just check in on a tablet, and have a seat. It does say on the TV what number in line you are. You can also wait i outside if you want, and they will text you. When I first got there, there was only one person working. When she came to the door to let a person in, I asked her if I could use the restroom. She let me use the restroom, but didn't bother to ask me if I was there for a urine test. When my number was called, I went back, and yes, I had to use the restroom again, but she told me she couldn't use my urine test. She said I had to wait an hour, to make sure that my urine was the right concentration. Excuse me? Why didn't she tell me this when I asked to use the restroom? I had to go, but I could've waited the few minutes. I rescheduled my appointment, came back a few days later, and I got in a little less than 10 minutes after my appointment time. No big deal. The lady who took care of me was very friendly and personable, she laughed at my jokes,(that's important... :) and I was in and out in just a couple of minutes. Once I got everything done correctly, it was great. But if somebody is in the lobby, asking to use the restroom, ask them if they are there for a urine test.... It would be much appreciated.

    Greenback Oaks Lab

    Greenback Oaks Lab

    (5 reviews)

    As part of my annual checkups, I always get blood drawn to monitor my overall health. Located…read moredirectly on Greenback Lane (in Citrus Heights) and just a couple blocks east of I-80, the "Sutter Medical Plaza Greenback Lab" has been my go-to place dating back to 2023. Parking here is relatively easy to find as the dedicated lot is spacious enough to accommodate a few dozen vehicles at any given time. Their hours are also quite reasonable as they are open Monday through Friday from 6:30am to 5:00pm while being closed on weekends. My most recent visit was during the morning of Friday 12/11/2025 at around 9:00am. I checked in one day prior on the My Health Online app through Sutter Health which was a very seamless process as they had a ton of open timeslots available. After entering the facility, you make an immediate walk to the right, sign-in, and wait (which was less than 5 minutes). And since this was for Lab bloodwork, I made sure they did a Lipid (cholesterol level) profile, comprehensive metabolic panel, prostate antigen test, and complete blood cell count. Once I was seen by a medical specialist, they checked my vitals (heart & blood pressure) and weight. Since I fasted 12 hours prior to coming here, I got a syringe in my left arm (which was just a slight "pinch") and was on my way. Total time from when I arrived to when I exited the building was less than 10 minutes. Overall, the front desk staff and nurses were all very friendly and accommodating. All in all, the "Sutter Medical Plaza Greenback Lab" was a fairly positive experience with no hiccups or issues. My rating, an above average four stars.

    It's work hours 10 AM and no one is answering the phone to schedule an appointment!!!read more

    Labcorp - Poke me

    Labcorp

    (14 reviews)

    I have been here now two times. It's been an awesome experience and much better than the lab that…read morestarts with the letter Q. The waiting room has been empty both times and I was in right at appt time or early. The main reason for this positive review is Leeza (spelling) she is AMAZING. She's friendly has a way of making you feel very comfortable, and the best part is you only need to get poked once. Highly recommended I will be using them from now on and the test was actually cheaper than the cost at the other lab! Win win!

    I had an appointment this morning that I scheduled over a month ago. I took time off of work and…read moredrove to this location only to find the doors locked and a note on the door the said "This locations is closed today. We apologize for any inconvenience this has caused." I'm sure you value your time, but so do your clients. If you were truly sorry for the inconvenience then at the very LEAST you could have called your clients that had appointments today to explain that you were not going to be open. Instead you inconvenienced everyone that had appointments today by wasting their time by having them drive the whole way to the lab for no reason, and have to turn-around and go home. This was a complete waste of my time and money. This is the definition of terrible customer service. I understand that things may come up that would cause an unexpected closure, but do what's right and at least contact those that had appointments. Again, this is customer service 101. Do better Labcorp!

    Quest Diagnostics

    Quest Diagnostics

    (18 reviews)

    They're normally really nice. One flaw is they are clearly irked by people who don't make…read moreappointments. So much so that there's an irritated vibe radiating from staff if they have to deal with a walk in; regardless of why a patient might not be able to wait for an appointment. Staff can be cold and act in an almost punitive way towards them. Though it may not be staff to blame. When I walked in, there was an 86 year old man trying to navigate the touch screen by himself. Quest has removed the front desk areas where there used to be staff available to help; and instead they put a touch screen with an unspoken expectation that people born around WW2 would easily understand the technology. So instead of watching him suffer without any help from Quest staff, I began helping him scan his ID and insurance card. It was 5 minutes before 11am when, for the first time, a staff member rushed into the empty lobby to lock doors and tell us they were closing for lunch and if we "wanted to try to walk in, try again in an hour". The 86 year old man was confused by the fast talking, hurry up and get out attitude of the staff member. So I explained what was going on to the elderly man as we left the lobby to the parking lot. We said our goodbyes, and left. Like I said, the staff at Quest are normally nice; and I get their frustrations. Quest has reduced staff, but increased the burdens on the employees that are left. Quest phlebotomists are now asked to work the lobby, input insurance info, deal with billing, take credit cards, Answer a myriad of questions from patients, and still poke needles with skill and accuracy. I don't know what they make but I doubt it's more money for all the newly combined work. Anyway, I feel bad for the older generations, because they grew up knowing everyone at the doctors office; and everyone knew them and honestly cared. Because of Quest automation and an overworked skeleton staff, there's no more room or time to care about people. Especially if you have the audacity to walk in without an appointment.

    Prefer another location that at least has water in waiting area…read more This one has bathroom and water behind locked doors Went for 3hr glucose test and the solution wasn't refrigerated like it has been all the other times I've had to do similar test. The concentrated dextrose solution is extremely disgusting and drinking it cold is supposed to help patients tolerate it better. No consideration for patients by not keeping it refrigerated, esp when they knew a patient was coming in for this via appt. The other thing i highly dislike about quest is that their stupid TVs are always BLASTING ads about the tests they offer. Can't do anything bc their ads are irritatingly loud and keep u from hearing anything else or concentrating on your work if u bring a laptop to work on while waiting the stupid 3hrs

    Quest Diagnostics - laboratorytesting - Updated May 2026

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