Came here for diagnostic testing as scheduled by insurance. A very plain lobby/seating area with streamlined check in. Everything is relatively clean and tidy, which is important for a lab/medical facility. Staff is OK - I'm not sure about their training or capability, especially with how they drew blood and labeled specimens (leaving specimens unlabeled on a tray with other specimens, even for a few minutes). Not super friendly or courteous - but that's not necessarily something you expect from phlebotomy. Definitely would prefer to go to the hospital for lab services if possible. read more

If I could give 0 stars I would. Worst Question Diagnostics ever! Do not come here... worst experience ever. Took them forever to take me back. WAITED 2 HOURS! That's ridiculous, The guy at the reception is rude and unprofessional. Do better .. read more

The most inhumane people working here, Unprofessional works please do not come here. They just sit on their phones and text. They are very disrespectful. The worst I have ever seen. This place is the worst. Walked to the bathroom and they are just sitting in a room texting like who is in charge of this? read more

Employees don't want to work, they drag out their time until lunch, there were no people by appointment, they waited 2 hours for someone to be accepted from the live queue read more

Showed up for appointment today but had to wait 40 minutes because they were doing training. Then the phlebotomist decided my order was messed up so I had to wait another half hour while my doctor re-issued it. By then they said I had missed my appointment window so I had to register as a walk-in and wait another half hour. Really horrible service! read more

I had an appointment but they were an hour behind. If it wasn't for the good communication of the staff about the situation and the courtesy of Lucas, I would've given a lower rating. read more

I go to this Quest Diagnostics including today. Amber does an outstanding job. Her blood draws are flawless perfection. She also helped an elderly woman get logged into the system/podium today. Amber is an absolute angel. Her work is excellent and she possesses an outstanding attitude. The best blood draw I have ever experienced and I have had many at my age. Thank you Amber! I will not go to any other lab. Very efficient and you should make an appt. I love the checkin feature - one button! read more

Go to any other quest we wait way over appointment time. We can hear them chit chatting in the back about their personal lives. The room is full of people with and without appointments. RIDICULOUS. Had to yell to the staff in the back to get acknowledged. Then they were told that they're not taking anyone else today. read more

7/17/25 my wait was very long but tiara got me in and out quickly, usually it takes people a couple of tries to get me but she did it first go! tiara was gentle and she handled me with great care, I'm not very well with needles being poked in me, tiara made me feel at ease and comfortable during my visit. :)) THAT GIRL IS A ROCKSTAR!!!!!! read more

The technician staff taking your blood are very nice, this review is solely for Quest Diagnostic HQ who is too cheap to hire a front desk receptionist! Had an appointment but the check dumb kiosk was not accepting my code....but there was NO front desk receptionist to help me with this glitch!! Quest Diagnostics's makes millions!!!! I think you can afford to hire a receptionist! The Kiosk is not an acceptable replacement for a front desk receptionist! read more

Quest Diagnostics - They No longer have a front desk receptionist..so you're pretty much on your own if there is a glitch with the self check in kiosk. - Laboratory Testing Near Me - Fair Oaks, California

I have difficult veins and was concerned at a first time visit. Casey was unbelievable - painless perfect draw on the first try. I highly recommend her. read more

I visited this location today, and was assisted by a very helpful young man. There was some difficulty with the process, and he was extraordinarily kind and helpful. There was a young woman also on duty, and she was very helpful as well. I strongly recommend this business, and commend the staff there today. read more

Came in on 10/24/2023 blood drawn by a guy name CABER or Cabler or Calber. He bruised my arm. Quest needs to train him or fire him terrible experience. ZERO stats!! read more

I agree with a previous post that this place is a hidden gem among the lab work offices. As long as you have an appointment, it was extremely fast. The technician, I believe her name was Allyson, was so incredibly nice and very quick. I feel bad I overheard a conversation with her and her manager that she needed to take and the manager was also amazing. They were trying to help a woman who went into a different quest office. The way they both spoke to each other and about the client was what you would hope for. This will be the only Quest I will be using. read more

For get appointment to much steps and crazy for patient. Also when we arrived the system is very complicated and no body there for helping patients and everyone should proses the appointment confirmation . The man tried to get blood test he was not nice and professional and he couldn't finished his job and asked coworker finished his job. But the lady was professional and polite. I gave two star just because the lady was polite and professional. read more

I can't give zero stars. Emergency closures without notifications. Extremely long waits even with appointments. Disgusting service

I'm very reluctant to write a review because this is the perfect hidden gem of quest diagnostics. I walked in, signed in on the kiosk, was seen a couple minutes later. I wish I would've gotten the lady's name, she was fantastic. I've had a lot of catastrophic encounters with phlebotomist and she was nothing like that, I hardly even felt the blood draw. Highly professional. Highly organized. So so nice! read more

I had been previoulsy yelled at earlier in the week for trying to do a walk in appt. The older woman was extrememly rude, yelling she was refusing all walk ins. I went in with an appt later in the week. I believe her name was Chandra. It was hard to understand with her mask on. She was absolutely amazing. I wish i could book directly with her in the future!! She would be the only reason i would go back to this facility. Shes the only reason this is 5 stars read more

WARNING WARNING Quest is great. This office is awful. I was in the office today waiting for over an hour. I was in there with 6 other people. All of a sudden our names were not on the TV waiting list. Myself and a women who was 82, both had our names taken off. When we asked what happened they told us our appointments were canceled because we did not answer our phones. Neither of us had received a call and we were both in the office. The elderly woman started crying and the rude girl behind the counter asked her to leave and make a new appointment. HORRIBLE DISCRIMINATION read more

The lady at the front desk was very nice and helpful and I told her we had appts that we made and did everything she could to get Us in and out fast and everything and This place is very clean and the staff this time was very very nice and helpful and I told them my problems I have with when I get blood work done so they know. I will come back to this location if the staff members that are here today stay and are here for the next time I have to come in, the last time I was in there was only 2 lady's in the back that were nice. I highly recommend this place for everyone if you need to get blood work done the ladies there are very nice and helpful and they lesson if you have problems with having blood work done and extra...this place is getting better and better every time we come in for blood work it seems like. read more

Thankful for Dina who drew my toddlers blood very quickly, efficiently and with confidence. Thank you for your care !

Dena is amazing took me last minutes without appointment and it was critical visit. Kept me in a great mood along. I highly recommend. read more

Quest Diagnostics - Quest Diagnostics - Laboratory Testing Near Me - Fair Oaks, California

This place is a mess only 1 person working here at any given time. I have had to have blood work done here twice and even with an appointment I always have to wait 30-45 minutes past the appointment time. I have never seen a place so unorganized. read more

This Quest in shopping center with Trader Joe's is FABULOUS! What a switch from before COVID! I set up an appointment online the day before. On line they show all available appt all over the area. The kiosk was a breeze. BEST PART WAS KATELYNN! I've been bruised many times, I've had to be stuck more than once, because they missed the vein, etc. Katelynn is fabulous, didn't feel a thing. The manager here can seem gruff, but she's a sweetheart trying to get everyone in and paperwork straight. read more

Went in to get blood work done I DID NOT have a appointment but they take walk-ins. The lady running the place said there were 4 people ahead of me so I decided to wait. After about 20 minutes and listening to her complain about how busy it is she decided to blurt out that anyone with a appointment will not be passed up by someone without a appointment.well they schedule appointments all day. So I sat for an hour and a half as people with appointments came in and left.If your going to Bump people without appointments and be so unorganized you should consider NOT taking walk ins. 12 hours of fasting to finally just walk out without being helped.lesson learned don't go there and make a appointment. Somewhere else. read more

Went in for my appointment at today and was told that they were closed. The sign on ghr door said Appointments Only, so I told the woman working there that I had an appointment and she said "NOPE! WE'RE CLOSED!". I get it that things come up but she didn't have to be so rude. So if you're like me and have to use Quest, there are plenty of other locations to choose from that might even politely honor your appointment. read more

Had to do a 24 hour test and blood work which was requested by my dr for possible gallstones. Upon my arrival 3 staff women were talking among themselves, and I was ignored until I said something. I had made an appt online, so I only had to wait a few mintues for the blood work. I did the test at home over the course of 24 hours which requires some planning. Dropped it off the next day feeling relived that was over, but also had a nagging feeling there would be issues. Yep. It seems they told my doctors office `that I submitted it wrong' They said it had been exposed to light and should have been wrapped in foil? I read the directions 3 times and no where did it say that sample needed to be wrapped in foil. Also, I kept it in an ice chest with ice packs/covered...So clearly it was not exposed to light. Guessing they lost, spilled or didnt take care of their medical protocal to ensure its freshness...and rather than accepting responsibility of their eff up they blamed me. Called my doctor's office back today. I am angry for obvious reasons. I will never go there again. Sadly, my insurance still got charged and I'll likely have to go though the process over again; however, it wont be with them. I recommend avoiding this branch and save your body fluids for a professional staff that can find their ass with both hands. read more

Stopped in yesterday to take care of some lab work for one of my kids and I was pleasantly surprised by how nice all of the staff there that day was. I had to go twice in one day so I dealt with 3 different employees and they were all super nice and very professional. The place is super clean and I noticed the staff taking all kinds of precautions while handling different things. read more

I spent time on thier website which states walkins accepted. Nope. After doing the required fast, they refuse service and demand I make an appt. They is nobody in the waiting room! They lady said the website is incorrect and the information is for national information. Isn't CH part of the nation? I don't like this place at all! read more

I've been to this location twice now. First time was about a year or two ago, and I ended up passing out getting my blood drawn. Instead of the phlebotomist being sympathetic she ended up scolding me about telling her ahead of time. Definitely not a great experience. I went a couple hours ago today and have never had an issue with same-day walkins at any other location. The woman at the front told me I needed to have an appointment and frankly was quite rude about it. I ended up going to the one at Gold River and walked in no problem. Avoid this one at all cost read more

Trying to contact these people on the phone has been impossible. Their phone tree is frustrating, and nobody seems to know what they're doing. As I write this, I am waiting on hold with quest diagnostics. I have spent an hour navigating their phone menus and on hold with different departments, trying to find a knowledgeable person to talk to. I'm simply trying to learn the price for a blood test. The first (dumb) person I spoke with told me that it was illegal for her to give out prices over the phone (she thought it was some sort of hipaa violation). The next person I finally talked to didn't know, but told me to call the billing department. The billing department couldn't seem to figure it out either. Dealing with these people has been ridiculous. read more

Non professional nurse Briana In office 5265 Sunrise Blvd Fair Oaks, CA app 9/28/22 at 14:30. drew blood for my 1 year old baby. She drove a needle inside my son's hand for a very long time. he was writhing like a snake in pain. after that she pulled the needle and blood poured from the vein onto the table. it was terrible! the child and we were traumatized. We won't go to this office again. read more

Had an appointment for today at 1 so I arrive on time and check in via txt like it asks. The online check-in told me to wait in my car until I received a txt to come in. I wait 30 minutes then walk up to the building to a closed due to illness sign. I don't blame them for being closed but just let me know! I have been fasting all day and this is just really annoying! read more

This is my second go to quest lab if I'm not at my doctor's office. It's close to my house and they are pretty fast! I believe I was kn and out within 10 minutes. Staff was friendly and no issues drawing my blood, where at some other locations I've had problems. read more

Called in before to check if they take walk ins. Automated messaged said yes, when we arrived the sign on the door said yes, when signing into the kiosk it told us it was a 5 min wait. The worker came out already mad at us asking if we had an appointment. When we said no we're a walk in she yelled at us very rudely that they don't accept walk ins when we said we called she screamed "WHO TOLD YOU THAT" she kicked us out and didn't let us get a word in. We understand the walk in part but that's what the signs and phone machine said so there was no need for the hostility. read more

Came in before my appointment time hoping they could take me early because I wanted coffee and it was fasting blood work. Got seen 30 minutes before my appointment and dena was sweet, painless and professional. read more

I came by this Quest Diagnostics last Friday for a wellness screening for my annual insurance enrollment. The staff was very friendly and I was out of there in less than 15 minutes. It was slow at the time of my appointment (only two other patients), but I've heard that it can get pretty busy. Because of this, numerous co-workers recommended that I schedule an appointment even though it's not required. I was able to schedule one online just a few days in advance and the process was easy. In fact, the experience was so pleasant that I'm kind of annoyed at myself for not getting my wellness screenings done in past years...I will be back! Also, if you attempt to call this office to ask a question to an actual person, you will fail. The main phone number will just route you to a phone tree/IVR with no option to speak to a person. read more

Was able to order the tests and schedule an appointment online. I showed up well in advance of my scheduled appointment and had a very reasonable wait time and was seen much sooner. Results were less than 24 hours later. read more

So I am waiting to take a Glucose test. My Dr. sent in the requests. Here's the thing My understanding is that if you post a sign saying, " please See an attendant to make a appointment" would mean that you can make a appointment with the attendant. So we (17 month old daughter and I) waited to see a attendant and they were inattentive to their front desk. There was another lady, dressed in nursing scrubs who also was displaced for waiting too long for the negligence of the staff. I live down the street from here. The reason why I say, " I live down the street is because the lady I spoke to made it seem as if my presence there was unwarranted." I can only assume because I was being discriminated against. I asked her, " Is this change for all the Quests or just this one?" She said, " the ones here to fair oaks". Which implied to me that I was not the type they treat well by the looks of me. So it was the closest to my convenience. Waisting people's time who are at work, on the job, or have high priority resolutions. Is not a standard of professionalism. Really horrible ethically and just overwhelmingly negative in response to their interaction Overall. There isn't a way that this will be easily fixed, as you would have to restaff completely, Retrain them and give insight to how boldly unaware they pretend to be to how there employees are here. read more

Quest Diagnostics - misinformation, social screening of client base. - Laboratory Testing Near Me - Fair Oaks, California

I had to get my blood drawn for testing and was surprised to see this office so close to home. I went there about 1:30pm on Monday to find no waiting but was told I was patient #94 and had missed the crowd. My tech was great and I was on my way in about 15 minutes. I'll be a return customer any time I need labs done! read more