It's been a quick months since my last visit, even at 6:45 Westpac was busy. Easy self checkin at…read moreone of two kiosk's. Comfortable clean waiting area with the latest news being played. My wait was about 30 minutes without a appointment. I need to remember next time to make one it would save a lot of time. The staff was friendly, professional and very busy. I'll probably be back again in 6 months. Thanks Westpac

Open early on weekdays, this former Physicians Automated Lab, continues to offer professional and…read morefriendly service. The Superstar of the Day was Araceli. She was down to earth and highly skilled. I experienced no pain and she got the desired results on the first try! The lab at this location has been my first choice, since they opened a while back. I can't wait until Frugatti's opens it's new, nearby location, so I can break the fast there!

Need bloodwork/labs done during a pandemic but don't want to wait with others in a waiting room?…read more Go online and make an appointment and come to this WestPac location. I've been twice and it has only been myself and one person in the office who does the paperwork and draws your blood. I feel very safe going here for the time being! Thanks WestPac!

My preferred go-to for labs. They're quick and efficient , whenever I go in. People are helpful…read moreand friendly!

I got labs drawn today at this location. Overall they were friendly, they had an automated system…read morethat scans your ID and insurance card. I could see where it could be difficult for an older person but it went smoothly for me. I was called to the back and they were flawless with the blood draw and the care. I would definitely come back to this location.

Literally the worst; par for the course for Quest Diagnostics. I make an appointment days in…read moreadvance and call my doctor's office to get the lab order sent over. I show up early, even in fog. I digitally check in, while walking to the waiting room from the parking lot. I get the text "you will be called soon, head to the waiting area" - Fantastic! I'm already in the waiting area. I proceed to wait for 20 minutes, my name is never called. Finally, because there is zero reception, that person has been replaced by an iPad. Sad but true. I ask the next employee who opens the door. She says, we already called you. I tell her that I have been there since checking in. She says "Well, I don't know what to tell you." and then says I can keep waiting until they can call me. I had another appointment and had to leave. This is the second time I tried to use Quest Diagnostic and had a similar experience. And the attitude is just the cherry on top. It's blood testing, not rocket science, and they just can't get it right. Oh and if you think they have a phone number or any type of way to hear from you as a customer. Forget it. They don't.

Went in today to get some blood work and had the pleasure of meeting Jennifer and Tish. Jennifer…read morewas training and wow... Tish must be an excellent mentor because Jennifer did an amazing job,.., 100% qualified. Great job Jennifer. I highly recommend this Quest. Friendly and Professional... and thank you again for excellent care and service Tish and Jennifer. Great online service: easiest way to make appointments, Checkin when arrive with courtesy text messages. Supper beneficial and helpful.

The lady with the braids is the worst phlebotomist I've ever had. She didn't warn me she was about…read moreto stick me and then she JAMMED it into my vein and didn't do it right she had to move it around to find it. I've never had my arm soo sore after a blood draw this is crazy. I'll never go back to this location it hurt so bad she shouldn't be trusted with a needle that's very scary.

It just depends on who is working that day. My last visit I got a very nice phlebotomist young girl…read moresuper helpful with the check in process (even though that was not her job). She did great. The time before I got a male doing my blood work and he was not friendly at all and left my vain with a big raised spot ( looked like maybe a bubble?? Don't know right on my vain) it took months to go down. People at front desk not very helpful at all. Unfortunately not many other places to go in Bakersfield for Lab Work.

Very efficient, clean, and polite staff. Was able to be seen without a wait, and the process of…read moretaking blood was smooth and pain free as possible.

The phlebotomists really are professional, courteous and friendly. The Brimhall office is my go-to…read morein Bakersfield. The staff is super friendly and always "hits the mark". I recommend making an appointment and there is a little wait time if you don't. This is my priority lab!

Apparently they were bought out by Adventist health and now randomly don't offer things like x-rays…read moreon certain days and the lady at the front is incredibly rude. Instead of just calling the Chester location to see if they were offering x-rays, she told us we could drive over there ourselves and check. Unhelpful and lazy. I ended up calling and was told that Chester was providing x-rays but that the wait time would be extra long because this location wasn't doing them. How do we have only one location on a Friday doing x-rays? They won't be starting them again until Monday as if people don't have full time Jovan

Excellent equipment and very nice staff. Wait rime are not too bad. River walk office does a nice…read morejob.

I visited this lab with my daughter. It's very clean and inviting, almost looking brand new. Upon…read morearrival, we signed in on the portal. We were the only ones there. The phlebotomist was nice and helpful.

I went there for a TSA pre-check with an appointment. The building is dingy and unmarked except for…read morea very small sign . They are aware of this as well. I went to the restaurant across the parking lot for information to the location where I was informed that everybody has to go into and ask where they are located. It has been over a week so I called to check on my status. I ended up with a male on the phone who wanted to give me the bums rush and seemed irritated. I waited a bit and called back where I received courteous help from a female staff who was polite and helped me through the process.It feels like a government contracted agency that is just their to collect tax dollars. All and all my experience was negative except for the friendly voice on my second call.

We needed TSA priority passes for a coming vacation. ARCpoint Labs was recommended. We didn't have…read morea appointment, we were lucky there was no waiting. Friendly lady checked us in she required birth certificate drivers license or a passport. We were called back by Loren after 5 minutes. My wife was first Loren asked a few questions as she entered all her information on a screen that we were able to follow. Loren entered all our information, finger prints and a picture were taken. Loren was friendly very proficient she completed my wife's application in 10 minutes. I was next she finished just as fast no paperwork everything was completed on a keyboard and screen. There is a $78 charge for each application we should hear back within a week after a background check. The time and hassle we saved was worth it. It was easy process especially with Loren she was very pleasant and knows her job well

Quest is our go to for DIah=gnostic Images. They have been for a long time. The staff are super…read morefriendly. The only issue is trying to get through to someone live to speak with about an appointment can be a little hard. Once you get in everything is great. I had to have a procedure on my heart but unfortunately it wasn't cooperating with the test so I wasn't able to have the scan. The nurse was great and very sorry they couldn't"t do the test.

On time appointment are rare these days, this place was very professional and courteous. The staff…read morewas amazing, highly recommend.