Overall a great experience with this dealer. I contacted them on-line for price on an RV on their site. They were up front with the cost and all associated charges. Many dealers won't tell you the price until you sit down to buy and then additional charges are added (like PDI and other charges). There was no funny business with this dealer from beginning to end. Well worth the trip from Southern California to purchase from them read more

Being one of the few Tiffin dealers in the valley, I went to La Mesa's Phx store to look at Tiffins. My initial thoughts after a semi warm greeting from the salesman was, "they will not EARN my business"! Minutes later, after very few qualifying questions from my salesperson my thoughts were, "...they WILL NOT Earn my business"! Sad beginning La Mesa. My gut told me that (perhaps) since I'm in my late 40's and looking for a class A pusher over 40' that I didn't meet the SALESPERSON (preconceived) idea as to who buys that type of product. Side note: I likely make more money per month than their best salesperson makes per year! I dress in shorts, tee shirts and sneakers....i don't flaunt my $$$!!! With that being said, the "tour" I was given of $300k - $400k (Thousand dollar) coaches was pathetic and insulting to me as a potential customer and to La Mesa RV! I had to continue to ask question to pull information about the coaches. I was better "sold" last week when I bought my new iPhone!!! La Mesa, I'm at your dealership to be SOLD on a coach AND your dealership. I honestly left your dealership feeling discouraged and overall more disappointed with this experience than any other large purchase I have ever been involved in. I'm going to give La Mesa another shot at my business. I hope that if a successful purchase takes place at one of your dealerships, at that time I can modify my review with a more positive ending. read more

Whatever you do, DO NOT buy your RV at La Mesa, they sell you extended warranties and do not honor them. We bought the 5 year paint fading protection plan for an extra $5000.00, THEY water sanded our RV and now it is fading and ugly, we brought it in and they are saying it is our fault and will not warranty the delamination and fading. It is a 2017 Thor A Class Windsport, they have had it since June 5, 2021 and just now (7 months later) have told us they will not cover it. In the mean time we were unable to go anywhere in it since they have had it for 8 months. This is an ongoing problem with La Mesa not standing behind their RVs. Every time we have had a problem, they have it for months on end and we end up taking it elsewhere because they didn't fix it correctly. They may have good prices for RVs but YOU WILL END UP PAYING MORE IN THE END. $100,000 for a piece of crap! I GIVE THEM A -100 STAR RATING!! read more

I would give this organization a 0 star but it's not an option. We purchased a brand new 80k toy hauler and have used it twice. First time no issues. Second time the water rushes out the water heater so couldn't use water hence no toilets or shower . The generator won't stay running and when I called to get an appointment for service they tell me end of February next year. DO NOT DO BUSINESS HERE YOU WILL GET SCREWED AND FIRGOTTEN ABOUT AS SOON AS YOU LEAVE THE LOT . read more

After speaking with management at la mesa rv we were able to take our new motorhome back in to have repairs made that were missed during inspection prior to the sale. Eddy our service advisor took very good care of and made sure that everything was working correctly. It was unfortunate that to get the exceptional service that was promised when we were at the rv show meant speaking with management, but we are glad in the end it all worked out! read more

The finance manager is rude and insulting. Too bad there are so many other places to go. We tried them because they are new. Keep it up, boys. You will be out of business if insulting potential buyers is your definition of great customer care! Good luck. Going elsewhere. read more

I'm not sure where to begin. This place is horrible. First, we did get a fair price on the trailer we purchased and that is where the positive remarks end. From the beginning we should have known that we were going to be treated poorly! 1. The salesman was a nice enough guy but did not know his product. We were buying a trailer that was in Tucson and we were in Phoenix. He stood in front of us and read a list options the trailer had from what he said was the invoice for the unit we wanted. The unit did not have all of the options mentioned. The dealer did add one of the options but not all. 2. After making a copy of my drivers license for funding purposes, I assume, my license was then given to the sales manager who took my license to Mexico on vacation. When I brought it up that I was missing my license and I didn't get it back from him, he swore up and down that he handed back to me. Which obviously didn't happen. I wonder what I did in Mexico! 3. Back to #1. During the walk through we mentioned that the unit did not have all of the options described by the salesman and the sales manager called the salesman who actually admitted that he told us it did have the options. After the manager made one the options right, the salesman called me to let me know that he was going to have to pay for the option out of his own pocket! Not my problem! And, very unprofessional by the way. 4. After picking the trailer up, it was parked in a storage lot for 1 month before going to Flagstaff. Once in Flagstaff, and after some electrical work was done by LaMesa, several lights don't work and the DVD player does not work. During our walk through we were told that the dealer will, if necessary, go to the trailer location for service work. Not true! And the guy that did the walk denied saying that when he was called out on it. 5. I found out that my warranty paperwork never made it to Heartland when I tried calling them to resolve this issue. I was told by LaMesa the paperwork I signed was miss placed and I needed to sign it again. When I got the paperwork I realized that I never signed it in the first place. It was not given to me at any time during the process. In the end, I feel like we got a fair deal on the trailer but greatly sacrificed any customer service. If you want a good deal with empty promises, this may be your dealer. If you want both, a good deal and service, look somewhere else. read more

Don't even consider stepping a foot at any LA Mesa RV. Consumer beware they sell you junk. But their customer service is junk. Your lucky if the service dept every returns your calls. Their corporate office is not any better, no wonder. read more

Recently took my toyhauler in for service. When I spoke to the service adviser, he informs me that it will be less than a week to complete the work. 3 weeks later, still no trailer and no one will return my calls or emails. Finally after a nasty voice message, a call back. He informs me that they are having trouble getting authorization from the warranty company. So, I called the warranty company they informed me the authorization was given last week but they weren't able to reach anyone or never got a returned phone call (sound familiar). When I finally got a hold of the service advisor again to explain. I was told to call them back to get the authorization for them, WOW ! Now that authorization was complete and work now being done. Now, I'm informed that some of the work I needed done was not submitted to the warranty company. M#%¥€! F¥;£#", I just wanted to get my rig out of there. DO NOT USE LaMesa RV FOR SERVICE. Consider yourself warned. Leaving one star because I can't leave 0 stars. read more

As a perspective employer they have to be the worst around here, I have applied as a driver for them and with many many years of safe cimmercial driving they wouldn't hire me for a part time job of moving RV's because "I have had to many jobs" in my opinion they are looking for the perfect old man who is retired and had one career job but the pay for this doesn't warrant that, and I will continue to voice my concerns on pleces like YELP. read more

La Mesa RV had my bumper pull for warranty work from December 15, 2017, until mid April 2018. All repairs were not completed and some that were still don't work properly. I have been trying to call the parts department today, but I can't get anyone to answer the phone or return my call. I'm trying to fix what they didn't. I don't know how they stay in business. They do not deserve the 1 star I gave them, they deserve 0. The low ratings you see from other customers are real. La Mesa RV has earned their rank. Wow. read more

We recently bought a new motor home (fleetwood), it had a few issues when we first looked and bought it at a motor home show. We were told it would be fixed by time we picked it up, it wasn't. We took it in for some initial fixes (new coach issues) and told it would take three weeks. It took almost three months and two out of the four issues were not fixed, in addition they screwed up the generator and we had to call a friend to help us fix the problem. The coach was filthy and tracks all inside the coach. They did not seem to care about our sense of urgency and would only call us after their expected completion date and tell us it would be another two weeks, this went on and on for months. It only took them minutes to process our payment, too bad they don't care enough about customers to act as quick in the customer service department. I just wish I knew back then what I know now. read more

I can't say I was very pleased with my recent repair experience with LaMesa RV. I brought our 2012 Winnebago Adventurer in for an oil service and some other needed repairs. After my discussion with the advisor I decided to have them do their 40 point Motorhome Maintenance inspection which included the oil change and a thorough check of all the other systems in the RV. The other repairs needed were as follows: 1. Water heater leak. (Pressure valve replaced.) 2. Rear slideout awning wasn't closing fully. (Spring needed retensioning.) 3. Cosmetic panel on side door needed to be reattached. 4. Rear lock on the large slideout was not locking. A short in the wiring harness was the cause. (This short circuit was repaired by LaMesa RV in 2013, but failed again.) 5. Small plastic bracket for sliding bedroom door needed to be replaced. 6. The alarm on the hydraulic leveling jacks would go off for no apparent reason while driving. Cause was low hydraulic fluid. (Needed a seal replaced which caused hydraulic fluid to leak.) I was told by the advisor at that time that the estimated cost of the 40 Point Inspection and the other repairs I needed would be at least $800 unless other things were found during the inspection requiring more $$. I was asked at the time as to whether I had an extended warranty on the RV and I said no, we don't have an extended warranty. I was asked again before I left that day and responded negatively again. The inspection turned up a couple of extra things. The house batteries (2) needed to be replaced at a cost of $350 and the water heater needed a full service and valve replacement at a cost of $216 (parts and labor). The advisor contacted me to let me know about the above and also parts and labor involved in the other repairs. The cost of the parts was negligible and I assumed the cost of the labor was a large portion of the $800 original estimate. At the time I was given no final $$ of the repairs by the advisor. Given the extra cost of the batteries, water heater and other parts, I figured the bill would be approximately as high as $1400 -1500. When I was told the RV was ready for pickup, the advisor called and set up an appointment with me to be there at 2:30pm. I arrived at 2:30, but nobody seemed to know where the advisor was. As it turned out the advisor was at lunch and finally showed up 15 minutes late. (I wasn't the only customer waiting for him.) The advisor then escorted me over to the cashier so I could look over the bill. The cashier asked me twice if I had an extended warranty while I was looking over the bill. I responded negatively both times again. In the meantime the advisor was arranging for the RV to be brought around. I was totally surprised to see the bill was $1965 which included $1443 for labor alone. Much higher than what I was led to expect in the way of labor $$. It took another 30 minutes of waiting before I was ever able to get on the RV to check the work that had been done. Everything on the list had been addressed. The only problem was the small plastic bracket for the bedroom door wasn't properly installed and fell apart when I touched it. Another 20 minutes went by while they attempted to fix the simple plastic bracket. I finally told them to leave it as it was and I'd fix it myself just so I could leave and get on with my life. They did not offer to credit me for the labor $$ on the repair. Their inability to deal with the easiest and simplest fix of the list didn't do much to inspire my confidence in the more important repairs. At this time, I wouldn't recommend LaMesa RV for repair services unless you have an extended warranty. Their whole operation for pickup was unorganized and not well handled. read more

Purchased a used RV from them. My sales person, Bill Traynor, was extremely helpful and very patient. He addressed all my issues and concerns and I feel he gave me a very good deal. I can recommend Bill as your next RV sales person. read more

Don't even bother with this place. I've dealt with the sales team for a few years. My wife and I have been on the ledge on purchasing a toy hauler, it's a lot of coin to drop and a big decision with lots to choose from. They sell because it seems they do a lot of showing at shows like, NASCAR and the Glendale stadium where I have had encounters. I decided to cruise to their dealership because it was finally time to purchase. When I walked in the door I was greeted by a salesman and told him what I was looking for and directions to the bathroom and I was told that was "free" so don't worry about that. On my way to the bathroom I felt bad for the elderly man sitting there who appeared to be upset because he said "but I was told I'd have that taken care of". I was then greeted by another salesman who was nice but really didn't know what he had or what was in inventory. Don't waste your time like I did, go to Rowley White down the street where they have plenty of inventory and treat you like family, not just a fast sale. I bought from them and I'm so glad I did read more

We went to this dealer not knowing much about the inventory they had, but because we are in the market and were nearby so we thought we'd see what they carried. They closed at 6pm this day. We arrived at 4:30pm. We were greeted with "we like to close up early- most trailers will be locked by now, but I can walk you over there." They don't carry lightweight trailers (they have a couple, but they were heavier than what we are in the market for.) Salesman took us over to they few they had and showed us around. I'm warming up to him at this point. But then, after telling us incorrect weights (I kindly pointed out he was reading the stickers wrong), he proceeds to insult my tow vehicle and choice to get a small trailer. I honestly don't even think he realized how rude he was being--it seemed to just be his personality. I've done my research. I don't appreciate know-it-alls. Basically because they didn't have what we were shopping for, what we were shopping for was lame to him and he was not afraid to say so! Based on this experience, I wouldn't recommend. If I'm ever in the market for a larger trailer, I would seek out help somewhere else. This salesman was with the company for 19 years. Based on the other locations poor reviews, and this experience- it's clearly not the company for us. read more

Terrible customer service after the sale. Bought a new MH in 2014, had it in for repairs several times since then, most of the time because it wasn't fixed the first time and they keep it for weeks and still don't get it right. The Techs there don't know what they are doing. You never get a call back from the service writer no matter how often you call, when you do reach them, they just blow it off as no big deal. Last time they had my MH, it had 2 minor issues, they had it 6 weeks but didn't fix the problems. I would not recommend this company to my worst enemy. The only reason I go there, I bought an extended warranty, which is not honored by most other RV facilities. read more

The most important point of this review is the fact that warranty service can be provided at any authorized vendor. Even though you may purchase a RV at La Mesa you can have it serviced elsewhere. In my case I am getting great service from Camping World Phoenix. The service at La Mesa was non existent, lied, didn't communicate and didn't know what they were doing. Found a beautiful 5th wheel at one of the numerous La Mesa shows. A lot of people go through these rvs so we spent about 45 minutes with the sales person identifying things that were damaged and needed to be resolved. A month later when turnover was happening found that none of these items were taken care of. Not only that but I was misled that the 6 point auto level was working. They had the unit all hooked up and leveled. Found left and right wires on leveling board swapped after taking delivery. With these swapped the RV could NEVER auto level yet it was level at turnover. If auto level was pushed it actually drove the RV to a dangerous position because it was driving the wrong side. There was no way they could have used the auto level feature. Unfortunately I had to figure this out on our first shake down trip. Took a bit of google research and time wasted. There was an obvious hydraulic leak that was ignored as well. There was fluid all over by the fluid container. It was clear that they tried to clean and hide the issue so they could get it out the door. Found this when I was loading the front of it and also noticed fluid dripping down one of the jacks. The person doing the turnover instructions was very nice but made multipole mistakes. This wasn't my first RV so I knew he was wrong about such things as the reset on the AC converter and telling me erroneously that the small fridge in outdoor kitchen was powered during travel. These were small things but you should expect more from a so called expert. The biggest mistake was telling me there was only 1 grey tank and all valves and hook ups were behind one outside door. This would be a great feature if it was true. After kitchen sink started filling up found another release valve back by one of the axels. The salesman who was great at the show stated that he would always be calling service on my behalf and communicated with me early on but nothing ever got done. The major disappointment I had with the salesman was that he didn't bother to show during my turnover. There were issues at turnover and no one to discuss these with. I was told 3 different times that they would get the service manager and that he was in, but he couldn't find the time over about 3 hours to show up either. After the turnover information my wife and I were left standing outside waiting for a manager or a sales person. From that time we were completely ignored. After about an hour I hitched the RV up on my own and left. From this point the communication from service and sales on the remaining punch list items just got worse. I never received one return call from service. After figuring out that another company could service the unit I have since received great communication and service from Camping World Phoenix. It has been so good that I feel somewhat guilty that I didn't make my purchase with them. In closing their wasn't one aspect of this purchase that wasn't handled poorly with the exception of a large selection of RVs at the show. If you can find a unit you love and avoid La Mesa it would probably be a good thing. read more

Took my RV in for service and two warrantied issues in February. Took forever to contact them towards the end of March when I hadn't heard anything. Left messages once a week for 4 weeks in a row. No Response. Finally got mad and yelled at the poor lady that answered the phone - That was in May - Someone claiming to be the service manager called me that night to say they were on it and would get back to me. Following week someone else called to say the other person was no longer handling the issue and they would take care of it. Following week they let me know that the service issues had been taken care of but warranty issues had not been handled. Beginning In June a new guy took over told me he'd get on the warranty issues. I told him at the time that we were going on a short trip on July 13 and he assured me that it would be ready. Two weeks later I called and he admitted he'd sent the email for warranty to the wrong person. He called me the first week of July and said the parts are in. I called yesterday and he said the repairs might be done this week. I'll post another review either way! read more

We went to their show at the Cardinals Stadium, I will never recommend anyone to go to this place. They sales guy was super pushy...and the finance guy was extremely rude. We took our business elsewhere. For dealing with customers I would suggest the change their attitudes or go find a job elsewhere. I would NEVER recommend this place to anyone. read more

There was some good news and some bad news to our purchase of a new 2017 Winnebago View from La Mesa in Phoenix. The good news: Found the vehicle we really wanted at a good price Negotiated easily by phone from out of state Were picked up at the airport Several people were friendly and helpful from Rich, transportation; Maribell, reception; Lauren, financing; Alan, walk thru and Denise, title work which resulted in us feeling good about the employees we met and the dealership in general. The bad news: A similar but incorrect vehicle was prepped for our purchase and pick up Once we were driving home we had a few concerning and stressful issues The Final news: Most issues were resolved through communications we had with Tom Grader, the service manager. He was responsive, informative and dealt fairly with us. The problems were significant. The experience was made much better by the employees we mentioned. Advice: It would have been best if we had taken the time to make sure all systems were working before we left. We were previously given that advice and should have taken it, but are grateful that things have worked out. read more

Absolutely horrible service department. We had heard that before we purchased from them but have since experienced it first hand. Their lack of customer service, communication, follow through is stunning. We will discourage anyone who asks from purchasing or utilizing service department at LaMesa RV. Too bad... read more

La Mesa RV in Phoenix has a serious problem in after purchase support. Once the paper work is signed and they have your money, they are basically done taking care of you. I need paper work to complete registration and have called several times and never get a call back, When we were in the pre purchase process, they were great but once they get your money they are done with you. I guess they are so big that dissatisfied customers are not a concern for them. Had to believe they got so big with this kind of poor service. read more

They will tell you what they think you want to hear and when the customer finds an issue Management (James) got upset and tries to bully you. James refer me to Customer Services Management in San Diego Jay Castro who still has NEVER Returned my messages or phone calls. Our problems started in the orientation when we went to pick it up, Johnny was told we changed our mind and nothing was ready (mind you it is over 100 degrees out when he does a fast track orientation) and does not explain everything to us. We are told to leave and fix the issues we found for a week and they were not fixed. We went to pick it up the service guy told us we had to pay for his help to hook it up. They we bring it home and NO ONE told us about the battery breaker or the generator breaker until 3 days later after I had to continue to call. Our main Problem is we told them what Off Road vehicle we had and they showed a picture that had a 4 seater in the toy hauler that we were purchasing, and that our 2017 4 seater Razor would fit in the toy hauler - We did measure and yes it should but it does NOT, when I tried to get the problem solved no one would help and I finally talked to James and his solution was for us to cut and move the door, sale our Razor or remove patio. Or trade the RV in that we have NEVER Used and they would figure out how much they could give us probably $5 to $10,000 of the price we paid. Customer Service is so dysfunctional... I would NOT Recommend this Stress or HELL to anyone.... read more

This is by far, the worst place I have ever done business with. The sale went smooth the delivery was OK .Then the service nightmare began,they have now had my unit twice, not to mention longer than I have. I will be calling Winnebago on Monday to see if the stories collaborate that La Mesa RV says it's all Winnebagos problem. I had a meeting with the service manager who told me on the phone to come on over and he would meet me to over the issues,as soon as I got there he conveniently wound up in a meeting and passed me off to a new service advisor (nice guy). I never even received a call from the manager that told me to drive over there. BEWARE IT DOESN'T GET ANY BETTER, and they don't care how loud you yelp. I will update after speaking with Winnebago Monday. Any recommendations who can do warranty work on Winnebago? read more

I just bought a new 2014 Tiffin Allegro Open Road from Bill Traynor at La Mesa RV in Phoenix (not their Mesa store). He was great...very knowledgeable and patient with us. This is our first RV and I know we made the right decision to work with Bill. Bill is honest, helpful, courteous, kind, trustworthy etc etc. Give him a call at 623-295-3000 or visit him at 7525 W. McDowell Rd, Phoenix. Mike F. read more

We purchased an RV at a show. They said it would be detailed and fully checked over before we picked it up, it of course had tons of people in it that weekend and there was some damage to a cabinet on the glide. They said they needed to order a new glide 6-8 weeks. OK we would pick it up before then and keep track of other issues. They called when we were on our way to pick it up to say the speakers were not working and they needed to order a new one, did we still want to pick it up? Yes, we picked up our new trailer and took it out the next weekend. The water heater didn't work and the face plate on the door lock had come off. Took it back when the stereo came in. They replaced the face plate, the stereo and found out that the bypass system was not disabled to the water heater so that's why it didn't work. This was something that should have been checked the first time. My husband went to pick it up, he had an appt, but there was no one to help back up to hitch. There was another customer there and they helped each other. When he got home the water heater works, but the sound system does not. CD's keep getting kicked out. After researching the web we find out there is a screw on the back that needs to be removed after transport/before installation. Had to remove the stereo from the cabinet and remove the RED TAG that said remove screw before installation. Also we find out they still haven't ordered the cabinet face, turns out they don't need the whole glide, (go figure) and now it will still be 6 - 8 weeks out. The service here is very slipshot, the receptionist is very short on the phone and you have to wait hours or never for a return call from you service person. Won't be shopping there again next time I want to upgrade. read more

I was little upset with sales after they called told me our Van Leigh Pinecrest came 2 months early. The delivery was horrible as he knew nothing about our trailer. Then our first trip (1 week later) we learned that our heater did not work. After the third time in service we complained that our frig only worked on shore power, a problem with our 110 system. We took it back to service and learned that after 1 week it still had not been taken into service yet. A 4 month old trailer with 2 major problems. I was told by service "oh this is common, things go out all the time". I asked why we had an appointment a week early to bring it in if you're not ready to work on it? They told me "this is not a car dealer, a service advisor has to meet with you first". Paper writer who has no scheduling ability and had 14 customers ahead of me had me leave my new trailer for a week to sit outside, when I pay for covered parking. My take away from this experience...this is the worst ever!! I will never ever deal with La Mesa RV again. As for my trailer, if Van Leigh quality control is this poor, never again! read more

Last February my wife and I drove from San Jose CA to Phoenix to visit La Mesa RV. We had a recommendation from a family member that La Mesa would take care of us and make sure the 5th wheel we wanted was in great shape. I had spoken to an individual at their Quartzsite location who said he had what I was looking for. I specifically was looking for a Heartland Big Horn, 30 ft 5th wheel, 2013 - 2014. We found the unit at the Sun Devil's stadium at an RV show. I liked it and bought in on the spot. They said it would take a couple of days before I could pick it up as they wanted to make sure everything was good. I picked it up on March 1st. It looked great, however I only looked at the tires and didn't really look at the tank indicators. On the trip home, the sink fell out due to dry rot and the area around the ceiling vent started leaking when it rained. My extended warranty didn't cover leaks, the damage caused by a leak or dry rot. I cancelled the warranty, La Mesa was helpful getting my refund. But I had to pay for the damage. In June we took off on a grand trip we had planned. All went well until we had a blow out west of Winnemucca. When I got back to CA, I took the 5th wheel to a repair shop to get the blow out damage repaired. It will cost $3,400 to fix all the damage plus replacing all the tires which was $832 plus $272 to have the blown tire replaced with an expired spare. The tank indicators are still fouled up, the black registers full all the time, fresh water says it's empty and both gray tanks are always 1/2 full. I've tried calling La Mesa to inquire if it is their standard practice to sell units with expired tires, no response, I've written, no response either. I inquired about the tanks with nothing back. If anyone might want to buy from La Mesa, be very careful, they are anxious to make a sale then kiss you good by it seems to me. Make sure all the tires are good, have a 3rd party do an inspection walk through, make sure all the tanks are functioning, be very careful and question everything. I did but didn't have the results included in the contract. In their defense, everyone I've actually been able to talk to has been nice. Jeff Ridgeway, the salesman very good.as actually. read more

Hands down the best transaction. Everyone was so nice. Even got freshly baked cookies. What a great team. Thank you

Let us just say, originally we would've given them NO stars, but since Jarod Smith, one of their RV Techs, came to see us, we will send some praises their way. He was so helpful, knowledgeable, cordial and we couldn't be happier. He fixed all the problems we were having and didn't leave till he was sure we were happy. Now, that's customer service! Before Jarod, their customer service was a joke. We also understand they have brought in a new Service Manager, Assistant Service Manager and they have reorganized the service dept. So far so good. We bought our Bighorn Fifth Wheel in October 2018, gave them a list of what needed to be repaired, cleaned, etc and scheduled to pick it up in December. Waited two hours from our appointment time, we did the walk through, NOTHING had been done! There was still wood shavings on the bed! Finally we got it and scheduled our followup appointment. Had a leak in the storage bay, they sent a tech out, ($120 charge) he fixed it & made a list of repairs for our followup appt. The service girl cancelled our appt because the tech had come out. Just kept getting the run around. Everytime we call, we leave messages, no one returns calls, the left hand doesn't know what the right hand is doing. Thanks goodness they got a new Service Manager! Hopefully they will finally get 5 stars, but we'll see. But as far as we know, Jarod Smith was excellent at his job. We'll give him Five Stars! read more

I have no complaints about the sales department and the after sales guys who walk a customer through that purchase, showing how things work and where things are. They are very good at all of that. But, on two occasions, I have had to brink my unit back for warranty work and for an insurance claim. On both occasions, there always was something missing from my unit when I got it back, and until I took it camping, my wife and I did not miss those objects. Someone who has access to the premises somehow gains access to the key to the unit left for repairs and always manages to take one little thing. The first time it was a brand new LED lantern we had purchased from Costco. Did not miss it until we looked in the closets for it and discovered it was gone. We took out the binoculars and other valuables that we thought would be attractive, but a lantern? The second time it was an over-the-door set of coat/towel hangers; we had it on the bathroom door. Went camping; discovered it was gone. Looked everywhere for it--no luck. Two strikes is enough for us; we will NOT be taking our unit back for anything to the 75th Avenue & McDowell location. read more

They were all this and that at the stadium. Told us the propane tanks on our toy hauler come full. They were empty. Found that out at the campground. Went to wash dishes. The P trap was not glued. Big flood under sink. Asked orientation guy if table tops and pipes should come down from top bunkbed in toy hauler area so as not to fall while driving. I asked twice. He said no. They traveled that way during shipping. Driving home, they fell. Put dents in table tops and gouged in floor. Thanks Jimmy I have an issue with the heater that runs on propane. The propane tanks are outside at head of our bed. The heater runs through ducts through camper. Top of counter in kitchen gets hot. The top drawer under counter is silverware drawer. Heater on. Hot counter top. The silverware is hot to the touch. The Interstate battery would not hold a charge to even start generator.Winnebago Spider 2020. Not happy. Don't buy from them. read more

Service Department is terrible. They have had my unit for 6 weeks doing warranty work and we are still waiting on parts, nobody ever calls, and you can never get a hold of anyone. I have left messages with the managers, and still no return calls. You may get a good sales price, but plan on having it in the shop for 3-4 months while they work on it. Go somewhere else and get the service you deserve. read more

Getting our first RV was a big deal for us. Luckily, we have had Penny, Radley, and Ed to help us navigate through the normal service issues you find when buying a new RV. Penny follows up and is responsive to our timetable, Ed is knowledgeable and as a supervisor still takes time to troubleshoot directly with customers, and Radley takes pride in his workmanship. If they ever build an RV manufacturer in Phoenix, he should be in charge of quality control. We still have a few kinks to work out but are confident you will deal with them with integrity and friendliness. Thank you! read more

I want to say thank you to Danny my service advisor and joseph the service manager for a great work on my fifth wheel. You guys treat me well and for that i very happy i feel you guys really stand behind your service motto. Again thank you for all the hard and seeing me today without a apt again thank you. read more

We have been very, very impressed with the team at LaMesa RV. We started with Marti Worner and John Drenk as our sales reps, and have been amazed at how everyone involved in our entire purchase process, from sales, finance, delivery (Ken Allen), parts, and service have been truly amazing to work with. I am not sure how, in this day and age, they have been able to create such a large team of people who care but it works. I don't generally write Yelp reviews but the service at LaMesa is worthy of the positive review. Thank you! read more

Went to the RV show and met Gabe Knight our sales person. We had a couple of Travel trailers in mind and settled down to 2. Before we even got started Gabe wanted to make sure we saw everything. So we went back upstairs and sure enough found our trailer. Went over #'s and we are happy with our deal. Can't wait to get out there with the kids and start camping all the time. Thanks Gabe , you are awesome! read more

La Mesa RV and their staff were absolutely amazing during our "Emergency" purchase on 6/2/16. Our 22 year old motorhome broke down on our road trip back from NY and we were stuck in Phoenix not knowing the area at all. My daughter back at home directed us to a dealership (La Mesa RV) that was only 4 miles from where we were. She called ahead to let them know that my wife and I were on our way. They greeted us by name and could not have been more accommodating or friendly. My initial intent was to repair the old motorhome and be on our way, but they had such a large inventory of beautiful motorhomes that we couldn't help but buy a gorgeous Pace Arrow by Fleetwood. Angelo Arena, the sales agent literally spent two days with us helping unload our old RV and packing up the new one. We had all of our grandson's belongings because we had just celebrated his graduation from West Point and we were helping him cart everything home. Needless to say there was a ton of unpacking and packing up of the new motorhome, a truly exhausting job, but Angelo smiled and helped through the whole ordeal. We also dealt with Eli the service manager and Penny Foray the service advisor and many of the other staff members. Everyone was exemplary. They took what could have been a desperate and upsetting situation and made it a wonderful memory. We absolutely love our new motorhome, it is everything we have been searching for at our local California dealerships and had been unable to find. We truly were treated like royalty! We highly recommend La Mesa RV! Tom and Linda Giandomenico/Happy Campers! read more

Service is not in their vocabulary. Takes three to four weeks for an appointment. Can only be with one service advisor as they give you no other choice. Then they don't provide any drop off process. It's a good thing I'm retired. But my wife isn't and to drop off requires her to drive down with me. As I don't tow a dinghy. They also don't provide shuttle service. I buy a $40,000 Buick and get better service then when a purchase a $100,000 motor home. An itasca which I purchased from La Mesa, nothing but problems. This is my fourth recreational vehicle never again from this dealer. read more