Today I brought in my Road Trek 210 Pop because the large storage drawer on the driver side was stuck closed. Without access to that area I not only did not have access to my storage area, but could not access the waste hose and pump, a serious problem as I was traveling and a long way from home. The Service Department advised me that they would try to find an opening in their schedule today, and did. Within an hour and a half they had solved the problem and lubricated the drawer such that it now slides better than it ever has before. I am grateful to them for making space in their schedule for a small RV, for solving the problem, and treating me with respect and courtesy. My hat's off to La Mesa RV Center! The Service Department treated me very well. Paul Luyben read more

Bought a used Tiffin in Mesa,Az. Had numerous things to be fixed. They sold me a unit with a broken odometer, I think that is against the law? Took 3 months to get microwave, satellite and entry steps replaced. Like every other post the service writers lie,lie, lie and don't return phone calls. Trying to get electric mirrors replaced in Davis,Ca. It has been 1 month and still no response. When can you tell if a RV service person is lying, there lips are moving. Read post where people went to Robert Crist, they are worthless idiots along with LaMesa. If you want good service in N. Ca. go to Affordable RV in Newcastle If you don't give a s-t about the work you do them get a job at one of these placed. read more

We couldn't have been happier with the service we had done on our 2011 Tiffin Class A motorhome. Mike Rios was excellent in every way, taking the time to really understand exactly what we needed, very upfront with costs, daily updates, and delivered our baby back to us within the promised 10 day window which was incredible due to the amount of work we needed done and parts needed to be ordered! I was concerned with the less than encouraging reviews so felt compelled to share our extremely pleasant experience! Mike also went above and beyond keeping our rig plugged in the entire time so we would not have to remove all our food since we are full timers. We can highly recommend this service department and won't go anywhere else when in Phoenix! read more

I will never buy another RV from this company, they do a terrible job on any warranty work. Once they get you in debt your screwed. Brand new RV and already falling apart. When we did use them for a vibration when driving they said they had it checked and found nothing wrong , so we took it to Sanderson who said the records didn't show it being checked before and they found and fixed the problem. read more

They have been so helpful in every regard, both sales and service. Thank you to Mike Vitale and Mike L. and Scott in service who were so very helpful in getting our motorhome fixed! We are very impressed and will definitely purchase our next motorhome from them! read more

We purchased our Travato from LaMesa in November. Since then we've had some minor service issues and Mike Rios has been fantastic. He and his team have gone way beyond professional to be sure we are totally satisfied. We have owned RVs before in the Midwest and this is the only service facility we can recommend. Thank you Mike. read more

I only gave it a 1 because I couldn't give them 0. The worst service ever!!!!! They don't call you back, I left a message on a Friday to please call me an the next Friday still no call. This happened repeatedly, for several weeks Their service tecs and dept just won't communicate with you!! I'd even ask the phone operator, just ask this question an said you can call me back with a yes or no, I couldn't even get an answer that way They also fixed coach, but knocked off bottom couch panel an just laid on couch, didn't bother to put back on. AWEFUL, AWEFUL, AWEFUL A PS called their corp office in San Diego the customer service took care of problem in 30 minutes an didn't even say I'm sorry or apologize for the hassle. They love to sell RVs but service is crummy an secondary Rv has been setting since getting it back , since a medical problem doesn't permit us to go away for the summer. My husband runs it every week an one week slides out go in , next week slides outs go out, Now the slide they fixed to the tune of 1200.00 doesn't really want to move . Its hard to get it in an out. Now what do I do 1200.00 down a rat hole an I can't an won't take it back to that place, if they were the only place on earth to go read more

First time RV purchase and so glad it was Deacon Carey who first walked up to us at the dealership! He was excellent!! No high pressure and went out of his way to find the right unit for my 6'6" frame. Dealing with this guy was the best experience we've had in buying ANY of our vehicles. We will buy from him again when the need arises! Our delivery advisor was Jared. He was great too! Made sure we were happy with the unit we purchased. Nothing but good things to say about our experience with La Mesa RV!!! read more

The cheessyest low level sales people I have ever dealt with. I guess when you get fired from Joe Blow Used car lot on McDowell rd you end up at La Mesa RV. Anyone looking to buy a 6 figure coach has done fairly well in life and doesnt want to associate with a sleaze-de-jour La Mesa salesman. Our sales guy left us mid process to chase another deal. He said he would be right back, but 30 minutes later he was still gone. We left and bought elseswhere. Other visits were equally bad with the salesperson making you feel like you were bothering them simply by being there. We were cash buyers but the unknowingly incompetent salesperson must have assumed we werent up to standards to be taken seriously. We bought our sprinter from another dealer later in the week. We asked about deals we saw in their commercial and were told they were all sold. - right. One would think La Mesa would come out of the 1970's and change the culture. I will never step foot on a La Mesa propoery again. read more

I ordered a new Tiffin Motorhome from here. First I believe they told me a tall tale about a big hike in prices after the first of the year. I have not seen that to be true. Next customer service is surely lacking. I had to call/text them for updates. Then they told me I should just call Tiffin direct. Now I will say that Tiffin was great and responded and even gave me a production schedule. I had mentioned several times when I wanted to pick up my RV and it was like sure until the RV came in on 27Feb18 to the dealer. I wanted to get it on 2 Mar 18 so I could have a week in the RV before going out. AND I already paid for an RV site for 8 nights and now I will only use for 3 nights as now I am not getting it until 6 Mar 18. I have been RVing for over 30 years and bought 8 RVs and this has been the worst customer service so far. Hope things go better if I need servicing after the fact. read more

I wish I would have check the reviews first before dealing with La Mesa RV. We have bought through a different dealer before and never had issues, but out of our ignorance we decided to purchase one through La Mesa. Our Mining Winnebago we purchased brand new 2019 and it ended up having a few problems right off. Slide out leaks, furnace stopped working, hot water tank leaks and the edge of the floor where it touches the bottom of the wall, I would think should have a seal or trim, but it doesn't and sawdust keeps coming down through the crack onto our floor, and inside the pantry cupboard for some reason has no back so you can see the pipes and wires, it just doesn't seem right because all the other ones we have owned were not like this. Also under the back bed where the water heater is, there is also a electrical board, and the water was leaking right next to it. That scares me because that is where my son was sleeping. I hope this is normal and they have passed safety inspections and that I have nothing to worry about. yes it's a crappy RV we ended up purchasing. Anyway our warranty was still not up yet, they didn't want to fix the slide out seal for us, but after a few months of hassle we finally got them to fix it to only find out it was poorly fixed and actually it looks worse than it did with some thin crappy tape on it. So we will end up figuring a way to fix it better before the rain starts again. They did pay for the repairs on the furnace. The hot water tank they would not fix either I guess it was our fault because even though we winterize it and drained all the water, since we were never told about a clothes drawer in the back room that needed to be pulled out, to get to the hot water tank to open the valves up. So I guess the pressure from taking the RV up to 9500 feet busted it. So yes I guess that is our fault, we should have checked out the manual so we knew about some valve hidden behind a drawer that needed to be opened. But still after spending like $35000 dollars on a brand new RV you would think they would work with their customers a little. Our RV was still under warranty and they hassled us for everything. They are tight penny pinchers and don't want to cough up any cash. And after looking at the reviews, I don't even know how they are still making it with their business. read more

Disappointed time and time again with the service department. If not for Danny I would of never went back. The warranty they sell you is bogus. Either stuff is never covered or it takes a month to get warranty department to get it covered. AND the techs work on these coaches everyday and can't remember to turn the batteries off after there done. EVERY TIME!!! my coach has been there they have destroyed my batteries. If your going to take your coach there be sure to remover your batteries or get ready to pay and Additional 300.00 in batteries. I'm glad Danny isn't the service advisor anymore. Finally, I can go to another company for warranty work. read more

I lastosted that we were purchasing a RV from La Mesa, providing we were happy that our phone agreements would be met. I am very pleased to report that we did get out new RV on the day it was promised. Tyler R. Who was our online salesman,was wonderful to work with. La Mesa delivered everything they promised and the headboard replacement arrived earlier than expected and was installed. We had anticipated having to return. There was a delay due to the generator not starting. It was taken care of while we waited. The only reason, I am not giving La Mesa a 5 is that the waiting room is not all at comfortable or suitable for a delay of over a few hours. There was not a magazine to read. A wrinkled up newspaper was all that was available. There is a cooler wit bottled water . There is a popcorn machine. There should be a TV available to help pass the time. We had to leave to get something to eat, as we were beginning to feel wore out and hungry. It is a long day when purchasing an RV and I think La Mesa could improve the waiting room. We are very happy with our Purchase and the service we received from everyone involved.the price was the best I could find and I was willing to travel to any state to get what I wanted. I am happy we went to LaMesa RV. read more

Can I tell you how great salesman Michael Marcus is If you are ever are thinking of up grading your rv or purchasing an rv I would highly recommend you go see him I have been working with him off and on via email and phone and he has been so kind and helpful Plus he really went to batt getting us the best dollar for our trade in and discount off the new rv Thank you Michael and 5 stars The Taylor's Indio ca read more

Very satisfied with R V purchase, but the satisfaction ended with the signing. The service department was not even close to being adequate, too many to list. Asked for help from sales rep., his reply was that the channel was not always open to the service department. Left with no support! read more

I purchased a 2017 Thor Chateau 26B from La Mesa last year. I recently called to make an appointment to have my unit serviced as I have some items that are not working and the warranty will expire shortly. I was told that they do not have service appointments available until February 2019. This will obviously put me outside of my warranty. I now must take it to another Thor authorized dealer which is much farther away than La Mesa. Now I have a unit that has items that are not functional, will most likely have to pay to have these items repaired and it will require a much longer trip to do so. Not loving this experience whatsoever. read more

Bought a used Class A from La Mesa. Salesman promised me the vehicle would be ready for delivery when I picked it up. I had to travel for considerable distance and expense. When I went to pick up the vehicle, the black water tank had to be emptied and some of the running lights still had not been replaced and repaired. I found trash stashed in the vehicle by their service technicians throughout the coach. Not a class act and I am still playing phone tag. The folks will promise you a lot and fail to deliver. Service Department really lacks customer service and to consider the amount of money your customers are spending, you need to get it together!!! I would shop elsewhere read more

CARDINAL'S STADIUM RV SHOW - My husband and I visited the RV show at the Cardinal's stadium this weekend. We have been looking for a smaller trailer for a while with no luck. Looked at the first trailer and met Gabe. The trailer we wanted had been sold already but he had looked at the stock at the dealerships and found us exactly what we were looking for. The process was simple, easy and painless! Thank you Gabe for your help today. God bless and go Titans! read more

I purchased my first brand new motorhome at an RV show from La Mesa in Mesa. The unit was immaculate and price marked was lower than MSRP. My buying experience was positive. However, they back up their products with an outstanding service department. I have been working with Mike, my service advisor. He is the kindest, understanding service person I have ever met. He not only cares about the service of my RV and pays attention to every detail, but he is concerned for me as a person. I had lost an item on the day of my service and he was genuinely concerned that I find the item.. he has impressed me that there are kind people still in the world and La mesa is blessed to have him in their employ...5 stars! Great buying and service experience. read more

Had an appointment with the service center at La Mesa RV to buy a 5th wheel hitch from them and have them install it. Was told on the phone it would take 3 hrs and cost $2000 for hitch and $325 installation. When we got there was told I had a older truck (2010 Duramax) and it was going to take 6 HOURS and cost 1000 dollars labor to install. The hitch cost was also increased to 2500 dollars because extra brackets were needed. $3500 verses $2325 that I was initially told. These amounts were Plus Tax. We left and went to Cliffs Welding where the hitch and brackets cost $1650 tax included. We then went to HitchMasters and they installed it in 2.5 hrs and cost $325 tax included. If you need anything for your RV use Cliffs Welding and HitchMasters. Stay away from La Mesa RV. read more

I wouldn't buy a $0.05 widget from these guys. They obviously think everyone that walks in has no idea what they are doing and will take you for a ride before you buy a ride. I've taken my business to other dealerships, MHSRV and Lazy Days RV and got much better service, treatment and price. read more

My wife and I purchased a brand new unit from camping world and could not speak more poorly of their service. Luckily I know Chris the advisor at la Mesa. OMG!! Service and updates were great! I did not ask about the price when I went there. When I picked up, we were extremely surprised how COST effective it was. They and he went above and beyond and we and my friends will be customers for life. Thank you so much for doing the right thing and explaining the process up front. Well done Chris and the team at La Mesa RV!!! read more

Did not keep their promises! They bent over backwards to make the sale, promised to replace a broken sofa on a brand new RV within a couple of weeks. It's now been two months and they still refuse to schedule a time for us to bring it back in to get the sofa installed. We bought our brand new Winnebago almost two months ago. The day we came to drive it off the lot, the salesman showed us that the pull out couch was broken. They wrote it up, and assured us that if we drive it off the lot they will order a new couch for us and install it in a couple of weeks. It has been 2 months and numerous calls to Nate, the service manager. Two weeks ago, Nate told my husband that we will be called back that day to schedule a time to bring it in. After waiting two weeks we did not get a call. Since our vacation is planned next week we need to have it repaired! I called Nate 2 days ago and he had no recollection of talking with my husband! He said he would talk with his supervisor and call us back that afternoon. Guess what? No call back! Big surprise. This is ridiculous. They got the sale, got our money, so why should they care if they lie to their customers? The sofa was broken and ripped before we even drove it off the lot! They acknowledged it and even ordered a new one for us! Now they won't even return our calls! I guess they figure there's no more money to be made on us so why bother!! read more

LA Mesa RV Service Dept. SUCKS! There quick to sell you a coach with extended warranty but when you take it in for Service they find a way not to honor the warranty. We had a leak on our Toy hauler and they said they couldn't find it and they weren't responsible for the damaged, so what good is the warranty you say, I took the coach home and I notice it was leaking on the roof by one of the vents. I had to fix it myself so I can have it back before our next trip, your better off taking your coach next door to Camping World at least they give a correct Date on delivering My two cents, we had a bad experience in their Service Dept. read more

Arizona people, please share as you see fit. We'd like to get the word out, to save others our aggravation. After trying and trying to deal with LaMesaRV in Mesa with service issues, we are done. They have sucked the joy right out of owning an RV for us. Initially, they did their best to fix our issues, but when you have a service advisor who has no interest in doing a good job, its just more than we want to deal with. They have no interest in customer satisfaction, and we will never deal with them again. We have the name of another RV service that is supposed to be very good, if anyone is interested. Terry McManis read more

STAY AWAY from La Mesa!!!!!!! Do not buy from them and do not purchase Heartland products. Started with a bait and switch pricing problem at time of sale. I should've run away but I didn't. I've owned it for 6 months, it's been in the shop for half of that time, including a trip to the factory in Idaho for repairs that could not get done here. Even with all that it's still not done. The list grows every time I've used it. They continue to ask me to bring it in so they can do the repairs that range from loose hinges to delamination. This is a BRAND NEW unit. I shutter to think of the problems in on for after a couple years of service. We have not used it one time with it problem free. Listen to my warning. Stay away from this dealer and the Heartland brand they sell. Buyer beware if you do not believe me or the hundreds of other negative reviews out there. STAY AWAY!!!!!! read more

Just left the mesa location. We're looking for a nice, higher end TT. The sales guy that "helped" us kept checking his watch, vaguely answered simple questions with answers like "un huh". The selection was poor and disorganized. We just felt like we shouldn't even be there. The only question he asked me wss "when do you want to buy"..my answer, not any time soon from you. Too bad, I'm a cash buyer for the right TT. Just felt like we were wasteing his time, but the truth is...we wasted ours going to la mesa rv. read more

I was at the RV show in Scottsdale. We ran into a salesman named Gabe Knight. He was very helpful and knowledgeable. He represented La Mesa RV well! read more

Very disappointed in the quality of workmanship and customer service. Had our motorhome in a few times and nothing was done under $1000 each visit. The last visit, gave me concern due to the fact that I paid for work to be done and the work was not completed correctly or done at all. They were in the grill and the airconditioning hose was disconnected when I got it back. The sound bar that they reinstalled (that was working), now doesn't work. I brought to the attention of Jose, Tech agent in charge of my unit. His response was less than helpful. His words were like, "people always place the blame on service." Great response for the money spent. I was taken by his response, after becoming a regular customer and paying the type of money I have been charged for work done. When I emailed him that he should be listening and understanding, he basically told me he was and I should be too!!!! Wow. If you have work done here, you better make them show you all work completed and test all items before leaving the premises. I trusted, and got screwed. Don't let it happen to you. Motorhome repairs are costly, but you expect the quality of repairs and customer service to match the costs....   La Mesa lost my business read more

I was disappointed with our call today, (Chuck West and Javier Castro) with you stating you have no "liability" to put in my HDMI cable so my new HD tv works with HD. I would have asked for the cable with the tv replacement, but it only seemed logical to put in the hd cable with the new tv. Below are listed the details of the purchase, I have held this email since Feb in hopes things would be shown to be not all that bad, but now feel there is a culture of dishonesty and non-disclosure in representing issues with customers, I do not have any trust in anything they do in Tucson. If you put in my hdmi cables, I would do my annual service there on coach and gen set as well, but now will be doing business across the street at Lazy Days. I hope you pass on these issues with the Tucson store, I will be telling everyone I see as well to stay away. Here is what happened with our purchase of a 2006 Phaeton, January 30th, 2012, our first one with LaMesa, Tucson. What I really want to know is if this experience is typical, or part of an overall business plan or fraud and deception, or just incompetence. When first looking at the coach, I asked the age of the tires, Al said he knew how to read the DOT date codes and went outside the coach to look at the tires, he came back and we were told the tires were 4 years old and thus OK. After thinking about this for a few days, I found it hard to believe why the tires would have been replaced only two years after the coach was new, and asked be shown the DOT code, as it turned out, the tires were 8 years old, the original tires and needed to be replaced, but only because I did not go along with what I was initially told. We shared the cost of the new tires, but they should have been replaced on LaMesa. Was Al wrong, mistaken or misleading us to take the old tires, just would like to know, I have a hard time believing he does not know how to read the dates accurately. When our delivery date/walk through was to take place, Feb. 5th, we only had a few items to check on, however, when we got there, the windshield had neither been repaired or replaced as agreed. Upon trying to repair it, it cracked, so needed to be ordered, making us come back 5 days later to be installed. During the walk through, the fridge was not working, not on, warm. They acted surprised, it turned out the module had been sprayed during washing and was tripped, so replaced it, and found that both cooling fans were not working, shouldn't the fridge fans be checked as part of the PDI?. While removing the fridge to replace the fans, using only two guys to lift the fridge, they dropped it on the wood floor, gouging it, the blanket they put down was filthy and full of sand. The fridge still only gets down to 40-42 degrees set all night on 8, when it is 65 degrees in the coach, which makes me question how it will do in the summer heat. When we tried to rinse out the black water tank the first time with the internal spray bar, no water would drain out, nothing, I took it back and they said the line was kinked, How did they do a PDI, rinse and test the tank without this line working? As to the fresh water tank, Xavier said they do not sanitize then unless they smell sour but Tom who did the walk through said they did sanitize it, who knows. The 7.5K generator got an oil change and oil filter, but with 529 hours, they did not change the fuel filter, which is due at 500 hrs, not having a history on the coach, I ask it be changed as well. We had two new TV's installed, replacing the old ones, when we saw them we were shocked, they had taken a piece of plywood, covered it with white carpet and mounted the tv, then screwed the tv and plywood on the outside of the oak cabinet, the whole thing sticking out and additional 4-5 inches into the front walkway, I only wish I had taken pictures, so they remounted both, but there is no way to access the rear or side to install and HDMI cable for satellite, they said I just need to take it apart and put in the cable myself. why couldn't a cable be run to the outside when they installed it? now that the TV's are reinstalled, they are flush mounted on the carpet covered plywood and recessed in the cabinet, but there is no air space behind the TV, the owners manual says to have a minimum of 4 inches for heat dissipation, but when I questioned Lee about it, he said it did not matter as the newer LED TV's run cooler, still, why not follow the book? Isn't this a fire and liability issue? Does Lee know more than Samsung as to the heat these create? Tires- So I have the new tires and ask if they are going to weight the coach, they say no. I ask, how can you set the tire pressure if you do not know the weight? Xavier said they just go by the plate in the coach 110 psi, well, I got it weighted, and for my weight the psi was 75, If I went with the 110 it would have been hard riding, bad wear, and even ill handling and dangerou read more

We bought an awning from La Mesa in Mesa, AZ and they installed it on our trailer. We hardly ever use the trailer, and had only opened up the awning a couple of times. While driving down the road in Mesa, AZ, the awning just fell off. Thankfully we were not on the highway where it could have caused a vehicle following us to crash. They refused to help out, but after some prompting, they agreed to inspect the trailer and awning. It was pretty obvious after inspecting it that it was an installation issue. The manager did not bother to meet me in person or even inspect it himself. He had a service adviser handle everything. They did not get back to us like they said they would, but after following up, they said there was nothing they could do to help us out. This could have been a major liability issue had it come off on the highway causing an accident. It would cost them very little, but it is a big expense for us. read more

Service took several weeks and, expensive motorcycle cushion was stolen. I recommend not leaving anything of value even if locked up as they have keys when you leave it. In this day and age, you just can't trust any one when it comes to business. And, unfortunately, you can't prove anything unless you have proof. They also post not responsible for items taken...how convenient for them. It is sad there is no more integrity with these kind of businesses. Hopefully, this post will prevent someone else having something stolen. read more

La Mesa RV sells a bulk of their RV,s to unsuspecting customers at RV shows that they hold every couple of weeks. A smart buyer would check a companies reputation before going to an RV dealership, but we and most others stumble upon a RV show and decide to walk through it. We put a one time offer on a Winnebago Vista and was accepted. They sell a lot of RV's at these shows. I didn't have a problem with the sales portion. Buyer beware of the service department though. We were told they would call us when the MH was ready to pick up, about two weeks. We were surprised that they added a $795 dealer service fee. I wondered what that covers. Maybe an employee for the walk thru inspection which amounted to showing us all the bells and whistles that came with the MH. I already knew that. I thought a walk thru inspection was to show us that everything was in working order. That didn't happen. So maybe the $795 covers their new employees to wash the MH. I should of asked, if I wash it myself, could I save the $795. Any repairs should be covered under a warranty, and there was plenty of them that to me should have been fixed. It is obvious that they don't fix anything unless requested by the buyer. Luckily were were given a free week at a nearby RV Park which was a life saver as home was nearly four hrs. away. Here is some of the problems that should have been taken care of either by the dealer or quality control at the factory. Dinette slide out made an awful racket. Corner molding was loose and bowed out. Bathroom door could only be partially opened as top of door dragged on the optional deluxe ceiling. Bathroom power vent could only be opened two inches. Water Pump didn't work. When my wife tried to step out of the MH the first time after leaving dealer, steps did not extend and she caught herself before falling to the ground. Dealer tried 3 band aid type fixes over the nest several days before ordering a part to really fix it. Auto levelers we not working. LR would never extend. I noticed that the passenger side slide out was out about two inches after arriving at destination. I thought maybe I just stopped before it was completely in. The above problems, except passenger slide out was corrected over four of the days we stayed at the RV park while waiting for La Mesa RV to install the towing and braking system on the car and MH. While going home, the engine light came on; After three times of this while driving, we threaten Ford that we would declare the Lemon Law if it wasn't fixed the fourth time. Seems to be fixed now. After arriving at home, we noticed the passenger slide out was starting to come out. We went to Hon Dah RV park to try MH and found out the Furnace didn't work. I tried it in Mesa for a minute and it worked there. the second night was suppose to get down to 27 degrees and my wife she wasn't going to stay especially with dog with us. Left early that morning, but RV park refused to refund my second day. I called to make an appointment with La Mesa RV to have slide out fixed and furnace repaired. I was told they were booked up and made an appointment for two weeks later to just check MH in and they would get to it when they can. When I brought it down, Jose (my service adviser) turned the furnace on and it worked. I told him it doesn't work when it is cold outside or something to do with the elevation. He said he couldn't fix something that wasn't broken. After another couple of weeks, we picked up the MH and made an emergency trip to MN due to death in family. First night in a town in Northern NM, I tried the furnace and it didn't work. It was about the same elevation as Snowflake where I live. Next night in Nebraska, the furnace didn't work. I didn't try the furnace again for a week and a half, but then I thought that MN is about the same elevation as Mesa and it worked for about a week and quit. I called Winnebago factory in Iowa that I wanted to stop on my way back to AZ to get the furnace fixed. This is May and I was told the earliest they could get me in was August. I brought my MH to Affinity RV in Prescott, AZ which is about the same elevation as Snowflake and they fixed the furnace. They treated me fine with respect. Now I get a recall from Winnebago for a nut that wasn't properly torqued down and if it comes loose, could cause a fire and to call your dealer immediately. I called La Mesa RV and told them I was going to be in Phoenix next week and I would like to have them torque this nut down, but Jose said they were booked up for a month, and wouldn't be able to check it in until then. I complained that I live 3.5 hrs away from Mesa and I would also like to have the brake system checked out that they installed because the brakes were not working on the tow vehicle. Now he refused to do it next week. It seems like they could care less about a customers safety, but it makes since now, they only want the sales and want you to bring your RV problems elsewhere. read more

MY story pretty much goes along with the rest. My brand new motorhome has been in their shop for over a month which is longer than I have had it. They were fixing numerous minor issue. Never received a call in a week as promised. Called them and they said they forgot to order the parts and it would be three more weeks. Al this place cares about is the sale and then it is screw you. read more

If I could give a minus 5 to this service department,in Mesa AZ, I would do so. Sure wish that I had read all the reviews posted on the net. prior to dropping off our fifth wheel. Took in my fifth wheel because the refrigerator was not working. They charged me $421, only after I put up such a fuss for the $541 bill that the bill was decreased by someone who overheard the conversation (apparently a manager) for diagnosing NOTHING. Picked up the RV, and the frig still does not work. The service rep was Craig. My recommendation is you go across the street. La Mesa is a HUGE RIP OFF! They are unethical and rude. read more

Traveling to Mesa in our Class C RV for a 2 month vacation, we just thought about upgrading to a Class A sometime in the future. We looked at several other dealers just for the heck of it, and came back to La Mesa RV in Mesa, AZ to do a serious look. We were in the market for a pre-owned coach, and found the best one ever with only 4,000 miles. It was in beautiful shape, hardly even used at all. Mac King was our salesperson assisted by Ron Logan. There was not any hard pressures given and they really listened to what we wanted. The buying part was a breeze, but the best part was with Garry in Service! We brought our old rig to the parking lot, and easily exchanged the contents with the new rig. We spent the night in it to make sure there weren't any problems before we drove it off the lot. Garry was so accommodating knowing we were not residents of AZ but from Texas. He got his team on the very few things that needed attention. We came back to the RV resort and a week later we had a few small issues that needed addressing before we made our trip back to Texas. We made an appointment, and they were on-time, friendly, and always asking us if there was anything else they could do, and the repair was made to our satisfaction. As a YELP user, we read the previous comments regarding Service at La Mesa RV, and truth be told, we were a bit wary. But none of the negative showed its face, only positive. We wish La Mesa RV could move to our home in Texas for future maintenance and service! read more

The radiator on our motorhome leaked and had to be replaced. Went to La Mesa RV to get a quote on the repair. They knew we had no choices, we had to have it repaired. The salesman called the manufacturer of our coach and quoted us $6400 just for the part plus shipping. Yikes. I thought I'd better do some homework and called the manufacturer myself and was quoted $4000. Hello, are you serious? They were going to make $2400 on the part alone plus rake us over the coals on labor. Sorry, no deal. Went to Robert Crist RV and they got us a more reasonable price on the part. We have been looking for someplace to take our rv for service while we are here in the winter. It definitely wont be La Mesa RV. read more

We will not use their service or sales department again. We were sold a 2013 Jayco Pinnacle and have nothing but problems with this unit. Won't be buying anything from any of their stores when we trade this one off next year. The extended warranty put money in their pocket since it wouldn't pay for anything like the A/C unit, TV, Level legs, Refrigerator, etc. read more

I purchased a new RV at La Mesa but it took over a month to take ownership. The long delay was a result of a poor service department. I was assured many times it would be ready and it was not... they do not follow through and there "word" means nothing. The first RV I had to reject after the deal because when I went to pick it up multiple things did not work and it was dirty...it sure did not look new. So they got me another one from Mesa which was much better. I took ownership and it broke down 2 hours later and $1,100 out of my pocket to get towed, hotel, and rent-a-car. Now they don't respond! So they are quick and good at the sale part but very poor at the service part. read more

We just purchased a new RV. Tyler Rivera, our sales person, did not use high pressure sales tactics. He was personable and cared that we were happy with the deal. The RV isn't ready for delivery, but they said they'd call on Wednesday. No call yet and today was Thursday. Hope La Mesa follows through with a good finish. read more