Nice place but for the price, they need to do the basics! We were in a wedding party and rented a 3 BR unit. All they provided was toilet paper. No hand soap, paper towels, DW soap, coffee filters etc. For $450 per night that might cost $5. I had to spend MY vacation going to get stuff. No coffee anywhere unless restaurant opened at 8:00 Am and on Sunday they were closed till at least 9:00 DO BETTER LAMER read more

Poor experience with hidden fees on check in ($25 per kid per night) and they decided to book the venue out - midway through our not inexpensive stay - for a wedding, with a deafeningly loud rock band until past 10pm right outside guests windows. Plenty of upset guests, with babies and young kids complained , and the manager noberto assure me/us he'd 'make it right' then didn't follow up when he said he would . When we checked out a few days later, i asked for norberto, who was not onsite until later that afternoon, and explained the situation and that i was not happy about to leave this without resolution . The lady on desk 'alanis/elenis' informed me that 'they had already charged me in full for my stay' - which was pretty rude on it's own, and made clear that she could/would not do anything. After a few minutes back and forth she at least committed to norberto to phoning us that afternoon. Of course, that did not happen, and days later we have heard nothing. This really soured our stay. Avoid - plenty of other venues in cape actually care about their guests. read more

Check in was very frustrating with two guys at front desk. SO SLOW and attitude was just bland, and lines were Jammed up to outside. Gave no clear guide on how second car should be parked since they only provide only ONE parking space. Also, DO NOT book Penthouse here, ocean view and big size stay inside was the only pro part. It is way overpriced for only one tiny tight parking space given and penthouse location is at different site (not at la mar lobby location, it required us to drive additional 8min from main place to some second floor of restaurant) and elevator is so old that it only fits two people at time (so moving our luggages and other stuffs made us go back to our car 5th times). The parking area is behind George's restaurant so it smells like garbage...in summer, imagine that..and the restaurant had stuff left outside the path to get in, so it was very tight to get in..and ENDED UP SCRATCHING MY CAR. After finding out you can park at meters after 10PM to 10AM overnight, my car stayed on street. On other side, Cleaning ladies were very happy to help out, they took our request in efficient manner and check out with lady at front desk was so quick and fast. (Yes checking out is easy but she answered all questions so quick), would I stay here agin? Definitely not, but it was good learning experience. read more

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Best place I have ever stayed! So clean and the grounds are spotless. The staff is amazing! Helpful and friendly! Can't wait to come back again. read more

We stayed for 2 nights/2 rooms booked 2 months in advance, when I booked I asked for adjoining rooms reservations said could not guarantee but will put on same floor. Called 2x to confirm same floor and book cabana. Got there one on 2nd one on 4th, a woman also with her grandchildren same problem. She was even put in 2 different buildings. Asked for manager, spoke to Norberto who said he was the manager, later finding out he is not a manager! He was rude did not help me or the other family. It is away from the restaurants and the "town" I should have listened to friends and stayed at Congress Hall. It was actually cheaper. Very upset it was 1st vacation with my grandchild. As far as side ocean view which I booked and paid for, see photos attached. Does someone have a saw so I could cut down the trees to see the ocean. Don't be scammed ! Terrible customer service, basically didn't care and when you are spending over $1,000 a night they should care!!! read more

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Needs a lot of improvement-we stayed on the unrenovated side I guess that's the first mistake. Beds were super squeaky getting on and off including the bathroom door which wouldn't be the biggest deal but when traveling with children, at night or early morning, it is. The staff was less than friendly, beach service and pool staff seemed like you were bothering them when asking for towels or chairs when that is the sole purpose of their jobs. Pool is waitstaff only. No water in the rooms you have to use their vending machine for $3 a bottle of water. After staying at The Beach Shack this experience at La Mer pales in comparison. I would not stay here again and would recommend other resorts before this once to anyone. We'll stay with The Beach Shack read more

My wife and I stayed at La Mer for our wedding anniversary because of the newly renovated upscale rooms, despite the higher price. Unfortunately, on our last day the hotel lost power. No lights, no elevators, no AC, and our room was around 80 degrees. We had to carry our luggage down the stairs in the pouring rain to check out. When I asked the front desk employee, Debbie, how a hotel like this had no generator, she replied, "We have one, but not for your room, and the whole city is out." Oddly enough, the block across the street had power. Not an I'm sorry for the inconvenience, sorry you soaking wet from carrying 15 bags down in the rain, here's a cup of coffee, nothing, but a slight attitud. I understand outages happen, but for the price and supposed upscale experience, this was extremely disappointing. Our anniversary stay ended up feeling like a very expensive Motel 6. read more

Quaint little hotel in Cape May, close to the Coast Guard base since w were there for a graduation. Our flight arrived very early and we arrived at the hotel at 9am ish and to our utmost delight they said our room was ready and they let us check in. That was major points for our family as we were dead tired from the long early bird flight. The staff was always kind and accommodating. You have the beach across the street and lots of nearby cafes/restaurants walking distance and so beautiful. This was in October so everything was pristine and Pumpkin vibes all around. Super quiet and beautiful area. read more

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The staff were not friendly. The wait staff was terrible. You wait twenty minutes to place your order and it's not even busy. They take forever to bring your food. I lost my beach tag and they charge you $125.00 for something that cost less than $5 to make. They are crooks. I would highly recommend staying elsewhere. read more

My review is based on several aspects of our stay. The hotel itself was very clean, and that was the highlight of our experience. Since Cape May is known as a family-friendly destination, I was surprised that this hotel didn't seem to cater well to families. One major inconvenience was the lack of a restroom near the pool. Guests had to walk through the restaurant in their bathing suits, often with young children, just to use the bathroom. It also would have been been helpful to have a small gift shop or convenience store on-site for essentials like milk, snacks, sunscreen, or other basic items. Unfortunately, the restaurant was very disappointing. Nearly everything we ordered was average at best, and the rice balls were served frozen in the middle--literally ice cold. Even the drinks were poorly made and didn't seem to be prepared by an experienced bartender. Service throughout the property was consistently slow. Whether we were dining in the restaurant, ordering by the pool, or requesting food on the beach, we experienced long waits. This was especially frustrating because the hotel wasn't even half full during our stay. Another concern was the dinnerware provided in the hotel room. I was surprised that the bowls and glasses were made of breakable glass rather than a more durable material. While washing a bowl, it shattered and glass went everywhere. Given that many families with young children stay at this hotel, unbreakable dishes would be a much safer and more practical choice. I mentioned the incident to the front desk, but the response was dismissive and didn't seem to reflect much concern. Overall, while the hotel was exceptionally clean, the lack of family-friendly amenities, disappointing dining experience, slow service, and lack of attention to guest safety made our stay underwhelming. I expected a much better experience, especially for a hotel in such a popular family destination. read more

My husband and I have been coming here for many years, staying primarily at the hotel, and also renting the condo for two years as well as the fairly new adult hotel for our granddaughter. La Mer staff are lovely and friendly. The maintenance staff are on premises and quick to respond to any issue. Housekeeping staff are excellent and the rooms are immaculately clean and tended to every day. Though the hotel is far from Washington Mall, we don't mind walking the mile or so and the up side is that it is a quiet space. Steps from the beach, during the season, there is beach service, making it easy to walk across the street to enjoy the beach in a comfortable lounger with an umbrella. Our recent stay was in a renovated room, ocean view and it was lovely, with a kitchenette with a small refrigerator and freezer, microwave, dishes and coffee maker. Perfect place to stay. My only wish is that the rates were a little lower. read more

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La Mer Beachfront Resort offers amenities and beauty that even rival those of Canyon Ranch and The Golden Door. The impeccably appointed rooms are spacious and immaculate, the service is extraordinary, and the views are spectacular. The outdoor patios are enlivened by a variety of activities, from music to barbecues, and the food is top-notch gourmet. Goodbye, Canyon Ranch. Goodbye, Golden Door. It's only La Mer from now on. read more

Very rude customer service. Unaccommodating about rescheduling in a state of emergency blizzard. Not good business skills. Unprofessional. read more

Beautiful resort hotel. Very peaceful. It is silent at night, and the beds are super comfy. I can't ask for better front desk staff, they were sociable and able to help. We had a premium room with a kitchenette and sitting area. It felt like a small apartment and really made the whole weekend. Our room had a view of the ocean, which was really special. The ocean is right there, across the street. There are so many small details about the room that just show how classy the place is. Also the bathroom has a rain shower. The fitness center has a cable weight machine, not just treadmills. Great spot for a stay in Cape May. read more

Avoid This Hotel - Unprofessional, Unhygienic, and Disrespectful Experience Upon check-in, a very nice and friendly woman at the front desk told us we were in room 313 and handed us a key labeled accordingly. However, all the paperwork she gave us listed room 213. When I pointed out the discrepancy, she brushed it off and said, "Oh, the night guy who does this never messes up--just go ahead to 313." We dragged all our heavy bags to room 313, only to be horrified when we opened the door and discovered the room was already occupied--someone's belongings were everywhere, and we could hear people in the bathroom. Mortified, we immediately shut the door and returned to the front desk. The woman said, "Oops, we gave you the wrong key. You're actually in 213." It was our first time visiting Cape May and we were only staying for a night, we chose this hotel for its proximity to downtown--we planned to walk around in the morning and didn't intend to go to the beach. When asked if we wanted beach tags, my husband declined, and I said yes just in case, although we knew we likely wouldn't use them. The front desk clerk handed us a packet of paperwork and maps--apparently the tags were included, but I never actually saw them. It's baffling that she didn't simply check the system, which would have clearly shown that 313 was already occupied. I travel a lot for work and have never had this type of experience. This was a slightly frustrating start to our stay, but we decided to not make it a big deal. We brought our things to room 213, unpacked again, and tried to settle in. The next morning, I woke up covered in itchy red bumps on my arms, legs, stomach, and ankles. I immediately showered and scrubbed with soap. Later that day, after returning home and visiting urgent care in the evening, I was told the bites were likely from bedbugs. We are now dealing with the added stress and expense of ensuring they don't spread it into our home. That same morning of checking out, the hotel contacted us to say we hadn't returned the two beach tags and charged $250 to my credit card. When we alerted the office manager, Jessica, to the situation, I explained that we never used the beach tags, never saw them, and were never clearly told we'd be charged if they weren't returned. she responded by saying the person who gave us the tags "never makes mistakes," implying we must be lying. She stated she would watch the videos to see if the beach tags were actually handed to us. I was shocked by how rudely I was treated. I called her the next day after I went to urgent care to let her know about the bedbugs. She questioned why I hadn't reported the bites the day before. The answer is simple: I have a full-time job and wasn't able to go to urgent care until after work--which was the same day we checked out. I manage a team and work with Fortune 500 clients and was genuinely stunned by the complete lack of professionalism and courtesy shown by Jessica. Based on my experience, Jessica does not seem equipped for a role that involves managing people or customer service. She was dismissive, unprofessional, and unwilling to take accountability. Between the disorganized check-in, the bedbug infestation, and the charge for beach tags, I can confidently say I will never stay at this hotel again. I don't often write negative reviews--in fact, this is only the second one I've ever written--but I feel a strong responsibility to warn others. This experience was disappointing, stressful, and completely unacceptable. Please think twice before booking here!!! read more

La Mer Beachfront Resort - Bed bug bites! - Hotels Near Me - Cape May, New Jersey

I'm going to be reviewing the hotels policy for cancellation due to weather. New Jersey declared a state of emergency due to the impending nor'eastern. Contacted the hotel to reschedule. I didnt ask for a refund just to reschedule. Cancellation policy if you cancel 14 days prior to arrival is you get nothing back. Again, I wanted to reschedule not cancel. Would not let me reschedule. At first I was told I could reschedule but then it turned into I'd have to cancel and rebook, forgetting the money I put down. Unfortunately no one can control the weather but a resort should be more flexible to loyal customers when the state declares a state of emergency. read more

If I could leave 0 stars, I'd leave 0. Booked this hotel a few years back and it was a nice experience. What a shame that they've lost basic courtesies for people that choose their hotel. My wife and I booked 2 nights for our anniversary. We called earlier this week because, like all other New Jersey vacationers, we were informed of the nor'easter storm coming in (60 mph winds and extremely heavy rain fall, reaching flash flood warnings). In an effort to avoid this altogether, we attempted to move our weekend. No intention of canceling with them at all, just move it to the following weekend or another. Front desk person claimed they could do nothing for us and pointed to "policies" even with an incoming, unforeseen state of emergency. We received no phone call from management. So, if we didn't go, they'd just take our whole weekend fee. So, we went. Arrived Friday night. Saturday morning we received emergency warnings to our phone about the storm and text messages from the hotel stating they were to begin removing all obstructions and furniture from balconies to "ensure the safety" of their guests. In order to assure that we make it home safely, we decided to leave Saturday. So again, we attempted to request Saturday night into Sunday fees be credited back. I spoke to 5 different people, 1 person's tone and demeanor being extremely confrontational, unprofessional and rude stating I was at fault and that Saturday into Sunday was "my responsibility" to pay for the room having known about an incoming storm, that I should have canceled at an earlier date and time, and that I had already stayed "too long." Finally speaking to a manager, the best he stated they could do was give me restaurant credit, which they never ended up giving upon checking out Saturday evening. The best part was the inexperienced desk person at check out, having not a clue about policy and had to ask another front desk person how to check someone out. I go to check out, she doesn't ask my name or room number, but Immediately refers to an "early check out fee." This was not a fee that they charged me, but it's the lack of professionalism, ignorance, and sensitivity that really rubbed us the wrong way. At every turn, even after their busiest months, this place seemed like they were trying to squeeze every last dollar out of their hotel goers. Finally, we check out with another gentleman, clearly I'm leaving a day early, not a word of "how was your stay?" "Sorry you're leaving early, hope you come back to see us again, we apologize for the unforeseen events" "please have a safe trip back" nothing. We were there less than 24 hours and they got nearly 800 dollars for 1 night stay. We won't be back. Truly unfortunate. read more

We had a great stay here and would fully recommend this hotel (and we tend to be very picky). The room was beautiful, comfortable, and very clean. Our room was a partial ocean view, however we had a clear sightline to the water and could hear the waves crashing from our deck. Staff here are excellent- beach service and concierge desk especially. They make it very easy to contact them via text and were very responsive. Would definitely stay again. read more

The hotel decor was beautiful. The room was very spacious. The bathroom was clean. The room can be kid friendly , you just need to move the glass objects If you are in need of beach therapy, this is a great place to stay. It's right next to the beach and several Cape May restaurants on Beach Avenue. read more

My husband and I booked a one-night stay here on relatively short notice -- and serendipitously as one of the few available options. I called the day of to let them know we would be checking in around 10pm, which they appreciated (as a general tip, you should always do this when checking in late anywhere -- even if your room is guaranteed). The woman at the front desk when we arrived was very professional, polite, and helpful. Check-in and check-out were a breeze. Other hotel staff were friendly. The lobby was clean and beautifully decorated and grounds were well-maintained. Our room was spacious and nearly immaculate. Everything worked well and was in excellent condition. Towels were nice, shower was hot and drained properly, and the bed was comfortable. We did not try any of the food on-site, and realize our experience would have been different had it been on-season; but based on our brief visit, I do recommend this resort if you're in the area. We would definitely welcome the opportunity to stay here again! read more

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I wanted to share our disappointing experience at La Mer Beachfront Resort last weekend. We had seen so many positive reviews of the hotel and were excited to stay there. We woke up on Friday morning to this. It turns out a child in the room above us tried to flush an object which caused the toilet to overflow... no big deal, children do that! We were not upset about that at all. What was very upsetting was that the hotel handled it with absolutely no urgency or professionalism. We were the ones who had to contact the front desk who essentially said "we know, we have to deal with upstairs first." Fair, I guess, but 4 of us had no ability to use our only bathroom (even the sink was unusable because of how much water was on the floor and how it was splattering). No one even thought to send somebody to at least try to mitigate the flooding in our bathroom until I called a second time and reiterated that this was urgent. An employee came with a bag of beach towels and dried it up. At that point around a half hour had passed and the water was still coming down. I went to the front desk and said that if the issue wasn't resolved, you know, now, we needed a new room or to have the rest of our stay refunded so we could stay elsewhere. The bathroom was unusable and now unsanitary. They said nothing could be done until the manager arrived. It was around 8:45 am, so it wouldn't be much of a wait, but I couldn't help but wonder how this would've been handled if it had been 5:45 am. Incidentally, the single women's bathroom in the lobby was also being cleaned then, so it was also not usable. Probably an hour after the toilet water rainstorm started, it stopped. Someone did come to dry it up, although they missed a bunch of spots. No one came to clean it aside from normal housekeeping. For our troubles, we were offered a $100 refund on the first nights stay. But it didn't end there. At checkout on Sunday, there was no record of the credit in our file. I was told no manager would be in at all that day - I said that was kind of crazy, and they said "but it's Sunday" - and so they had to text her at home. The employees who were there didn't have the authority to issue the nominal credit. I left and waited for an email because there was no telling when the manager would reply. I spoke to her after and she said she arrived at work a few minutes after I left, which is odd... I don't know why they'd text her (I saw them do it) if she was about to walk in. Overall, a really disappointing experience from a hotel that brands itself as high end and luxurious, and is not inexpensive to stay at. We will not be back. Edit: in response to management's reply below, we declined the offer for the remaining two nights of our stay to be refunded because we were not aware of any other property that could accommodate us on immediate notice. A quick walk to town revealed many "no vacancy" signs, and we did not want to pack up and go home. Management did not offer any help in finding us alternate accommodations, including at the other property they own. We had also spent a large part of our first morning dealing with this issue and did not wish to waste any more of our vacation, which was only two full days. I'm unsure how the hotel considers sharing my experience - which they are steadfast that they handled properly - to be an attempt to ruin its reputation. I was with 3 friends during our trip and any of them can confirm my recollection of the events. I told two managers during our stay that I planned to share a review everywhere reviews are permitted, and no one seemed to mind. I did post reviews on 8/14 - and the response was overwhelming in the Cape May Live Facebook group, with dozens of people saying they'd never stay at La Mer again, that the situation was unsanitary and poorly handled, and encouraging me to post reviews everywhere I could, pursue a full refund, report to the BBB, even alert the news or sue them. There was not a single comment in support of the hotel and I suspect it was this large negative response that made hotel management go berserk. On 8/15, after the reviews were posted, I attempted to contact the hotel multiple times to reach a resolution. I stated that I wanted a refund and if I didn't hear back by EOD, I would look into pursuing a credit card chargeback or small claims case; that conversation precedes every credit card dispute and to call it "tantamount to extortion" is ludicrous. The reviews were already posted before I asked for the refund. I eventually received a few rude texts from Nicole and later spoke with the hotel's GM, Francesca, who was irate and apoplectic, snarky, would not listen to my perspective, insulted me personally numerous times, and then hung up on me. If only they were as interested in providing us with a sanitary space as they are now in trying to intimidate me. read more

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Would not work with me to move my stay to another day because my family was sick. Very expensive mistake I wish they would have at least have me a different night in the off season for the amount I lost $865.00. Customer service was very rude and didn't care I had sick children read more

We had a wonderful stay at La Mer. Originally for one overnight, just a quick getaway, but decided to stay another night. From the moment we checked in, the Front Desk Manager Jess and front desk Jason were so attentive and accommodating. We had a slight issue with our ac when we got in our room, but maintenance help by Guy was right on it. Very respectful and efficient had it working in no time. We had an ocean view room with balcony that was clean and spacious. There was a nice size pool and bikes. We took a wonderful walk to some restaurants and shops. The onsite restaurant was very nice and we enjoyed a nice dinner one evening and the next we sat at the bar with a nice bartender to have a drink and dessert. The beach staff and bartender were all so hospital and nice. I highly recommend staying here and will be back. Planning a girls' weekend next. Thank you, La Mer Staff, for a much needed relaxing time. read more

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Stayed a few days throughout the week for work. Apparently, the summer season didn't start until 5/6 so the Pier House Restaurant, that is attached or right next to the hotel, was not open. So you have to walk quite a distance, or drive to any nearest eateries. Had the limited Beachfront view. Meaning, there is a balcony from which you could sort of see the beach lol. Beach is right across the street however. I needed some extra soap and that was brought to my room. Had 2 queens, but there was only 1 set of soap/shampoo/conditioner for the entire room. Kitchenette, Microwave and fridge were nice. Kitchenette also has hardware utensils/glasses to use. Standard cable channels. You can control your own AC/Heat in the room. Free parking. Park In only in certain areas. Small lobby. Nice receptionist. This resort is also at the far end of the standard and crammed hotels/motels/inns so it was convenient to not get stuck in all of the general traffic. It's also next /within Victorian neighborhood - houses. Pretty to drive/walk around and view these large houses read more

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Such a wonderful stay here for our anniversary. The room was so wonderful, updated, and cozy with a beachfront view! Check-in was smooth. Great experience. read more

La Mer Beachfront Resort - Room - Hotels Near Me - Cape May, New Jersey

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Although the hotel room was nice and spacious, they charged us an additional $50 per night for being there with our kids (ages 12 and 10). It's an absolutely discriminatory policy against families as we required the same 2 bed space as if there were 2 of us. Meanwhile they patronized the restaurant daily for lunch and spent plenty without the hotels insane upcharge. read more

Terrible place to stay. They switch bate you with the type of room booked. Manager will not even speak to the customer to try and resolve. Do not stay here. read more

I've stayed at La Mer many times. This time we booked this room last minute during peak season and the front desk/ reception was very helpful and friendly. The restaurant on premises is great for breakfast, drinks, light fare, and dinner. There is live entertainment on the weekends. My only disappointment was that the pool had very limited hours during such a busy time of year. It opened at 10am and closed at 5 or 6. I could see this being the case in May or September but not in August. They took the water basketball court out, thank goodness! but it got very crowded and noisy in the afternoon with lots of little kids whose parents didn't care if they screamed their heads off. The company A-Z bike rentals who usually rents bikes on premises was sold out, so make reservations ahead of time if you'd like. Nevertheless, we had a good time and will most likely stay at La Mer again. read more

La Mer Beachfront Resort - View from our room - Hotels Near Me - Cape May, New Jersey

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I will not be returning to this resort - nor will the seven families that come every summer for a week. Yesterday, we traveled here after a hazardous ice storm in North Jersey - conditions were not good - it took us five hours (typically 2.5 hrs) and a car accident because I was pressured into coming to avoid losing my $432.00 for a one-night stay. I called to ask if we could reschedule our night to another date, but we were refused. Told I needed to cancel 14 days in advance. Next time, I will try to predict the weather better. Also, told that since I booked the room on Booking.com, it wasn't their reservation. Well, I stayed at their resort. I'm sure they got paid for the room. I have been coming here for several years and always enjoyed my stay. I wasn't asking for a refund, just another date to travel in safer conditions. I have never written a review before. I am now on every social media outlet that I can to warn others that, should they ever have an emergency, this resort will not care. There are so many other places to stay in Cape May. This is no longer one that I would recommend. read more

This hotel is absolutely beautiful. It has a kitchenette and is a 2 minute walk to the beach. The rooms are clean and spacious. The staff is helpful, friendly and willing to help. I would stay here again. read more

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We stayed Friday to Sunday. The room was great and very large. The lighting was a tad poor but the oceanfront view made up for it. The grounds are very nice and well kept. Check in and check out we're very easy. The pool is great and the added bonus of lounge chairs/umbrellas at the beach was fantastic. Breakfast at the restaurant was great and priced accordingly. Location is great right across the road from the beach and you are away from the busy areas of cape May. No worries just jump on the free Jitney and it will take you into town. Now the downsides. The kitchen closes for some unknown reason mid day so getting food at the pool around 3pm is not happening. The balconies are shared which means you have zero privacy and if people choose to smoke you are inhaling it as well. The walls are paper thin so you will hear EVERYTHING that is happening in the room adjacent to yours. If the place as a wedding planned for the weekend you are going to be staying then don't stay here. They do not enforce a sound curfew so you will hear people partying all night. read more

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Great place to stay. Nice pool. Super clean and everyone is friendly and attentive. Will be back.

Stay away from this hotel. Over the course of my career, I've traveled to close to 100 hotels in many countries. This is the worst experience I've had. I cancelled my reservation giving the hotel 10 days notice and they still insist on charging me for one night ($320). Fotini Andy (the wife of the late founder) should be ashamed of the way this hotel is currently run. read more

This place just doesn't seem the same since the remodel. The room I had was old. Exhaust fan didn't work, refrigerator didn't work, door didn't close right. My reservation promised at least a partial ocean view; I had a view of a stone wall. When I pointed this out to staff they blamed me for making my reservation through Travelocity. That excuse gets old. If you don't want people making reservations through aggregate sites don't list your hotel on them! But don't blame guests for why your rooms need repair. I recall a time when if they had open availability you got an automatic upgrade. I recall getting a voucher for breakfast in the hotel restaurant. Instead I heard murmurings in the elevator of guests complaining the food wasn't good like it used to be. The rates are never cheap. I've stayed here plenty of times. I guess after all my loyalty I expect my experiences to be getting better, not worse. There is still some good staff who care about your experience, but apparently not if you didn't book directly through the hotel. read more

Every response I get from this business cites "policy" in response to my request to refund a deposit...I'm asking for COMPASSION after my dog was SERIOUSLY injured, requiring surgery & cancellation of our vacation. La Mer is SERIOUSLY lacking in compassion to add insult to injury in a time that was (is) so traumatic..I will CONTINUE to portray La Mer in this light read more

For the last several years, my husband's cousin and her husband, another cousin and Auntie-In-Law- have annually hosted a La Mer escapade at the Hotel with Oceanfront views. But this time, they went all out with the Beach house for a solid week to celebrate Auntie's (belated) Birthday plus their own summer vacation. Due to hubby's and my work schedules, a few days- still rendered excellent results. This entire unit has about three separate homes (I believe). The portion my husband's cousins rented, has 3 Bedrooms (each mind you), with its own bathroom. Driveway was big enough for our three cars (plus one more). Basic amenities, Living room is plush with a flat screen tv and a spacious porch. Kitchen was amazing and impressively sized, with double dish washers, microwave, Washer and dryer. Linens are sparkly white and clean- and towels, were generous. Bathroom is very clean with faux-stone tiles. Not sure about the hotel part, but La Mer Beach house doesn't provide Beach towels- so you'd have to bring your own. Hospitality was in check the morning after we arrived. According to hubby's cousins, the dryer had gone bonkers and the maintenance folks were up and ready that morning. Only negative? Floors didn't seem well insulated. And because we were on the ground floor, we got the brunt of all the rough, hard walking and running above us. I can't tell you if this is the best bang for your buck...as we didn't pay. Nor did hubby's cousin and her husband want to get my husband's wallet involved. It was a wonderful experience to stay at La Mer and clearly, hasn't let my husband's family down- at all. read more

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It started with check in as we were given our keys to the room, so we went up put our luggage so we can grab lunch. As we returned we see two women exiting our room and was told our luggage was taken to the front desk. We proceeded to the front desk and was told she had made a mistake and gave us keys to another room. We went up to our new room and was extremely disappointed as it was very old, dreary and they tried to convince me it was a partial view of the beach! The bathroom was old, with a sink from the 1970's and a tub you had to jump to get in. A sink that the water wouldn't recede and carpet that was dirty. We checked out a day early as the bed was lumpy and hard. I couldn't take one more day, with that said we go and check out and the hotel representative didn't even have the common courtesy to ask why we were leaving early nor did she care. She made it clear we will lose our $600.00 for the night we weren't staying. So to conclude it was very disappointing and frustrating to spend that kind of money on a dumpy room! Lesson learned... read more

This resort is very beautiful with nice rooms and location with sea view. The rooms are so clean and specious, free Wifi and free parking lot. Very friendly staff, the booking was very easy. They have very nice Resturant and menu but they also close to a lot of cafe and restaurants in the area. They are following covid 19 rules, so I felt very safe. read more

La Mer Beachfront Resort - Bedroom area - Hotels Near Me - Cape May, New Jersey

We had a terrible family emergency and booked with expedia. Both expedia and myself called to cancel 1 week in advance. They would not budge. No refund. I find it appalling that a resort such as this would not refund a RETURNING customer for a one night stay. Greedy, insensitive and bad business. Do not book this hotel if you think that any one in your family would have a life changing event. SHAME ON YOU LA MER read more

Worse experience I've ever had at a hotel , very unprofessional customer service by the manager ( Blonde short lady ) Fraud & scams charging credit card without authorization . please if you booked already try to pay in cash & don't leave any credit card on file , also booking different room than I requested I'll be disputing all charges & I called the cops at premises to make a report . will never go back to these con artists again I also never heard of a check in time at 4pm & check out at 11am complete fraud & way overate and priced overall I wish I could leave 0 star review or less because that's all they deserve . read more