I am extremely disappointed and honestly disgusted with my stay at the Beach Shack in Cape May. The only positive aspect of this hotel is the location and the exterior appearance. Unfortunately, once you walk inside, the condition of the rooms is completely unacceptable and far from what was expected.
The rooms are in desperate need of renovation. The carpets feel old, damp, and unsanitary, especially for families traveling with small children. Replacing them with hardwood or vinyl flooring would make a huge difference in cleanliness and overall appearance. The walls and doors throughout the room were chipped, cracked, and poorly maintained. Seeing peeling paint and damaged walls while traveling with a toddler was concerning and did not feel safe.
The room itself felt damp and uncomfortable, and we were unable to control the AC temperature, which made the stay even worse. The bathroom conditions were equally frustrating. The toilet had extremely low pressure and took forever to refill after flushing. Even more unacceptable, the hot water in the shower did not work, forcing my family to take cold showers during our stay. I even had to clean my two-year-old son with baby wipes because the water situation was so bad.
The televisions were another issue. The living room TV did not work at all, and the bedroom TV was stuck on Spanish channels with no ability to properly change or program it. On top of that, the remotes felt sticky and dirty, which added to the feeling that the room had not been properly cleaned or maintained.
We also placed a "Do Not Disturb" sign outside our room specifically requesting that housekeeping not enter while we were out, yet the room was still entered anyway. That was extremely uncomfortable and unprofessional.
To make matters worse, the bathroom vents were severely rusted, which was shocking considering there is literally a restaurant on the property called "Rusty." The irony was hard to ignore.
Overall, this hotel looks appealing from the outside, but the inside tells a completely different story. It feels outdated, poorly maintained, and neglected. For the price being charged, guests deserve much better conditions, cleanliness, and basic functionality. My family and I will absolutely never stay here again, and I strongly recommend others look elsewhere when visiting Cape May. read more