I AM ONLY WRITING THIS TO MAKE YOU AWARE OF THE OWNER who appears to be the front of the house. If this didn't upset me so I probably would have let it go.
This establishment I personally decided to suggest to my party. I had one of the members in the party call to secure our reservation 1 week in advance, which they did.
Accidentally, another member of the dining party called the same day of the dinner (unknowingly) that a reservation was made prior.
I am the first to show up. Already I was whitnessing frustration from an elderly "gentleman"??
behind the counter who appeared to be GRUFF to the patrons directly ahead of me.
As I hesitantly came forward towards him to give him the name that I knew it was going to be under ( from the original reservation) - This man looked at me, slammed his pencil down on his table, shook his head and quite abruptly said to me; " Do you mean to tell me your party of 7 made two reservations at two separate tables here on purpose!!!!!! " yelling"-- "I just sent away a party of 7 because of you!!!!
I looked at him wide-eyed because #1, he is out of control at the front of the house where other patrons are whitnessing this. I'm shaking with my mouth to the floor .....
He ordered, almost shoving me over to the side wall like scolding a dog .
My party had not arrived yet and I was going to tell them we were just going to leave!
After I saw he was not with other patrons I gently went back over to ( this man who is evidentially the OWNER) and tried to rationalize with him that it was a mistake, of communication on BOTH parties. There was no rationalizing with this OUT OF CONTROL OWNER OF this establishment. I told him that sometimes it is a mistake & that I had been in the restaurant business. In turn he huffed and puffed, slamming his pencil, shaking his head and stating to me abruptly that I should have known better then to have done this to him. !
I tried to somehow apologize but with NO SUCCESS. He just paced, shook his head & motioned to me to leave!!
I walked outside & waited for my party. I didn't know if I was more upset & shaking or infuriated that I allowed to be treated in this horrible way.
When my party arrived, the one who made the original reservation marched in to try to rectify this. She even asked him if he rather we leave. He looked at her and said no, I girds you can stay.
I ONLY went with the flow because I didn't want for us to have to go finding another restaurant on a Sat evening with no prior reservation. but I certainly would have NEVER STAYED Or SET FOOT IN HIS RESTAURANT AGAIN.
Our server was accommodating to our party of 7 adults. We were kind & vice versa from her.
For 3 of us we ordered a $45.00 bottle of wine . Our entree's came in a reasonable time.
As a foodie, I felt the price of my entree was a bit high for the small entree on my plate. If you like Veal, better order a salad . The pasta was a large bowl. The Mussles, ok size bowl .
Anyway , this was not about the food, it's about the owner who should be 'in the far back of the house or better yet, NOT BE THERE AT ALL. By far, as a professional mature woman as I am, I would NEVER speak to patrons in this manner, regardless!
We had some big issues with the confusing bill but I think in the end our server was over tipped. THE OWNER "NEVER "came over to the table to oppoligize to me not just in general for the mix up. Our server came to me personally and handed me a dessert to take home because she saw I was really upset from how THE OWNER treated me. She witnessed it.
He was very corse to other patrons as well. I was watching from our table right in front of him. Those people should have turned around and left but they didn't perhaps because if the parking being a complete nightmare!
I just warn all of you, do not go with a party of more than four. Don't go at prime dinner time and bring your face shield for flying pencils .
There are Nicer Old Style UPSCALE Italian restaurants with even live music and an owner - Maitre that is courteous or at least understanding of a misunderstanding .
I nor ant other of my professionals in this party will NEVER RETURN.
It didn't have to be this way .
Rudeness is inexcusable !!!!! read more