Horrible Service, worst experience !!
I dont even know how this place manages to remain open. Cash only, order and pay inside, and basically help yourself to water, utensils. etc. There is basically no service and/or staff in this restaurant. Like most reviews I have read, our food (2 items) took over one hour to arrive, even though the restaurant only had a couple table occupied in the middle of lunch rush hour.
I saw my Waldorf salad seat in the kitchen counter for 30 min before the server brought it to our table.
According to their menu, the salad came with tart green apples, raisins, spinach, & romaine tossed in our honey mustard sprinkled with red onion, toasted walnuts, cucumber, & tomato, but the chef decided to skip the cucumber and tomatoes and to make a new version of the Waldorf, by the way, did I it mention my salad came with no dressing??
I politely asked to the server f for the honey mustard dressing, after waiting for another long 5 min, the dressing came with a surprise...another bill for the dressing!!!
I proceeded to eat my salad, and after waiting for a while for the server to show up again, I tried to explain the server that my salad came with no dressing, and that I shouldn't have to pay for it. She cleared our table, and 5 min later, a mad lady comes storming thru the main entrance to our table with a menu in her hand, and with a very high voice, started to point out to me about the extra charge fee in the menu. My boyfriend and I did not know what to do with ourself. We were so embarrassed . I tried to explained to her that my salad did not come with any dressing, but she disagreed, so we paid for our dressing, and waited anxiously for our change, but it never came. After another long wait, we asked for our change, and the staff told us that our change was added to the tip jar. How ridiculous to believe they deserve a tip for bad service and for over-charging customers for ingredients missing in their menu.
This restaurant is missing the number one rule for any business to survive, and that is Customer Service.
Do yourself a favor, and continue up north on AZ87, there are plenty of restaurants in PIne with better reviews that this joint that deserve your business !!! read more