I wish that there was a negative stars option. one star is far too much credit.
Being that I work in the food/ service industry I am EXTREMELY lenient when it comes to slow service, and food preparation time, that being said..
We came in on a Sunday around 1015 am.. we had a semi large party ( 5 ) and the larger tables were occupied by 2 tops ( should have seen this as strike one) so we had to wait a few minutes for a table , most of the tables were finished eating and just hanging out chatting on this nice sunday day ..so the few minute wait was no big deal.
when seated we waited for 5 or so minutes before the busser finally came by to take our drink order. and said the server would be right there..
now I know things move a little slower in small towns.. but we waited 10 more minutes for that server to show up.. at that point our drinks were already empty. She took our order. pretty straight forward stuff here.. 2 omelets, scrambled eggs, and a veggie burger. nothing which takes more than 10 minutes ( and thats being gratious) to prepare. And didnt ask about our drinks, I thought to myself.. well, hopefully the busser will come w/ refills. NEVER HAPPENED.
we waited, and waited, and waited for our food to come.. the party next to us, came, sat, ordered, ate, and finished their meal in this time.
like I said.. im lenient, I gave them time.. and time.. and even hoped for the server to come by and atleast check on us, give us an update on what was going on.. AT THE VERY LEAST RE FILL OUR WATERS! and nothing..
when it had taken a full hour. I went inside to check on things myself and ask the server what happened.. She went in asked the cook ( who i later found out was the manager) what the status was.. the cook dropped a ticket on the range to which there were 4 tickets hanging ( that is NOT a sign of a busy kitchen) , and sloppily put it back in the rack.. in a different spot to where it had fell ( un organized kitchen and ticket placements could explain our wait) the cook says.. " yeah yeah, they are next. and hastily returns to moving things around ( there wasnt anything even cooking on said range)
the server comes over and says that we were indeed up next, and I asked her if this was a normal occurrence at this place, she answered . " no, your ticket just got put up in the wrong place" to which I replied.. ok, will you have your manager come speak to me when she has a minute.
10 more minutes go by, to which, STILL no refills had been made. and the manager comes out. ..
I have NEVER been treated so rudely by someone, EVER, especially not in a restaurant. and even more-so not by a manager!!!
I asked her if there was a reason for our food taking so long and to why we dont have refills, She says " were busy" I responded that I understand the busy excuse, but over an hour for eggs is a little obsessive, where she quickly responded with " well I can go make your food, or we can sit and talk about how busy it is" ARE YOU $*(*$@# kidding me?! its called the service industry for a reason.
at this point this place was such a joke, and became even more comical when said manager went inside to grab our check for our drinks and brought the WRONG ONE!! haha
we paid for our drinks and left. PRONTO
a few tips for the manager.
the " its busy" excuse is YOUR failure. You as the manager have failed to properly staff your restaurant for the day. Thats not the customers fault. EVER.
you could benefit from some communication lessons.. and then pass those on to your staff. In our case, if we were told " hey were a little understaffed and a bit busy back there please be understanding that your food is going to take a few more minutes than usual today" we would have been completely fine, even w/ the lack of service.
on top of communication issues.. you could definitely use some organizational skills. Dropping tickets in the kitchen, putting them back in a different order, running the wrong tickets to tables, etc all EASY problems to fix. and helps in expediting food orders.
I absolutely hate chain restaurants and will give every benefit of the doubt to a local eatery, but in this situation, Id recommend going to dennys in Payson above this place.( but there are other fine local restaurants to try first)
this dining experience was so terrible for me that id rather eat the envelopes at the post office next door ! and if this review even keeps even ONE customer from coming here.. mission accomplished. read more