Talked to a woman about having part time home care. She said she would look into it. Waited couple weeks, then I called and texted her. I got no reply back. At least, have the courtesy to reply back with any updates. Total time waiting was almost a month. read more

KUPUNA CARE ~ There is nobody in Hawaii who cares more about their clients than Kupuna Care. Flo is THE BEST and I truly mean that! Her compassion for her clients and their care is beyond words. Flo asks all the right questions about your loved one into detail and then she goes to work. Flo's dedication to her clients and their placement is her top priority. Flo found my mom the perfect facility that met all my mom's needs. Flo did this in record time as we were in need of immediate placement. Flo is very thorough, efficient, knowledgeable, reliable. She treats you like family and follows up on how everything is going and if you have questions or concerns she takes care of that as well, swiftly and efficiently. You want the best of the best ... look no further than KUPUNA CARE and Flo!! I'm forever grateful and thankful for all that Kupuna Care & Flo did for my mom, as my mom is "thriving" in her new facility. Our family and friends are also thankful for Flo and the life she brought back to my mom. Kupuna Care Mahalo for all you have done for my mom and my family and friends and especially the peace of mind you gave to me ( daughter ) and our whole Ohana Flo you are priceless read more

Kupuna Care's staff and support is amazing, Always willing to help and their caregivers are - caring, professional and patient and extremely efficient and knowledgeable. read more

Terri Nakasone was our point of contact when my mom was transitioning out of hospice care where we wanted to place her into a private care home environment. Through every step of the way, Terri was a great resource in terms of our preferences and coordinating all of the different parts which went on behind the scenes. She came to the rescue again when we needed to make a change to a foster care home. As other reviewers have mentioned, they have very compassionate and caring professionals that go out of their way to help make the process of caregiver placement as painless as possible. Without this valuable resource (including having Terri as our contact), I wouldn't have known where to start. Thank you (Terri and all the great people at Kupuna Care Connection) for this very valuable service. read more

Our family got the "On the Go" Fall Detection for mom, so she is still able to live alone & travel w/senior friends. Monitor is Nationwide so it will still work. Stacy and KC were very patient with explaining and didn't pressure us when we were there making a decision. Mom is encouraged to do a "test" every month which actually connects (the person on the line addresses her by her rname) she just tells them that she is testing & they document that. Mom places it on the charger daily & wears it thru everything, including baths. read more

As a member also in the geriatric health care industry, I have been able to work with Kupuna Care Connection. The staff at KCC has always conducted themselves in such professional and compassionate manner that allows me to remain in patient communication of care with real time results. They really are true to their mission with a goal in mind to support educate family members in the care of their elderly loved ones. There have been occasions where I have seen them go above and beyond for families to provide the best on-island options for senior care. They work with families, referrals and provide informative third party resources if needed. The staff is friendly and available by email and phone. They travel which makes services and timely setup easy and more personable. Mahalo KCC for continued hardwork and dedication to the kupuna and their families! read more

I recently used Kupuna Care, who have been a total god-send in my search for a new caregiver to take in my dad. I had no idea where to find a qualified caregiver, and had tried several other routes that came to dead-ends. But Kupuna Care, including Flo and Samatha, came to my rescue! Their service was beyond spectacular, enabling us to move my dad in about one week from the start of the search with no difficulty to a wonderful caregiver and his home. They listened to and met my family's needs in every way. They went beyond the call of duty by matching my family's preferences with possible caregivers, making arrangements for visits to assess my dad, talking with the case management company, negotiating rates, and so on. Every caregiver that they sent was well qualified and thoroughly vetted. We had an abundance of choices and had difficulty deciding who to go with since they were all so good. I cannot recommend Kupuna Care more highly. They are kind, thoughtful, compassionate, thoroughly professional, follow up on all details and commitments, fast and responsive, very patient/customer centered, and advocated for my family with all parties. They fill a real gap in services. I was at a loss about what to do, and they quickly located an appropriate home in the right location at the right price. They work from a deep well of goodness, competency, and love, for which I will be always grateful. I would use them again in a heartbeat. read more

We needed to find a permanent place for mom after surgery and rehab. We were referred to KCC. Flo helped our family by finding the perfect place for mom in a week. It's near family and a beautiful home. She did all the coordination to alleviate the stress family was experiencing. Flo is amazingly caring, efficient and understands the family's emotional situation in a stressful time. Thank you, Flo, for helping with everything. We are truly grateful. read more

I am forever thankful to have found and received Kupuna Care's assistance. Flo was an absolute blessing. Her caring, attentive support was immeasurable as I grappled with the difficult decision to find a 24/7 facility for my husband. I am so grateful for her comforting professionalism and assistance in referring me to places considering our budget that met my husband's needs (including a vegetarian diet). Her knowledge of the facilities and staff at the various locations was extremely helpful, e.g., certain locations were not licensed for the kind of care my husband required despite what they may have said to me. I was not aware a company like Kupuna Care existed and feel so thankful that I stumbled upon them when it was on a list of companies as I searched online for home care assistance to allow me time to look for a care facility for my husband and provide me some caregiving relief. The home care business they referred me to called me that day (it was Sunday), set up an appointment to talk to me in-person the next day and two days later had caregivers report to my home (seven days a week, 8 hours a day). Going through this process was made tremendously easier because of the caring support I received from Flo. I highly recommend Kupuna Care for anyone looking for home care or a care facility. read more