Be careful packing your items when you move to Craigside. Number your boxes, keep a list of what's…read moreinside and videotape yourself packing it. When you arrive unpack quickly and check to be sure nothing is missing. Put up a camera in your room or many of your things will go missing.

I toured 3 assisted living facilities. 15 Craigside was my first. Everyone was nice and the tour…read moreof the facilities and the rooms were satisfying. The downpayment was expensive and so was the monthly fee but definitely worth it for your peace of mind. Best thing is that pets are allowed. Lots of fun activities scheduled for the residents. Definitely a great option for me.

Talked to a woman about having part time home care. She said she would look into it. Waited couple…read moreweeks, then I called and texted her. I got no reply back. At least, have the courtesy to reply back with any updates. Total time waiting was almost a month.

KUPUNA CARE ~ There is nobody in Hawaii who cares more…read moreabout their clients than Kupuna Care. Flo is THE BEST and I truly mean that! Her compassion for her clients and their care is beyond words. Flo asks all the right questions about your loved one into detail and then she goes to work. Flo's dedication to her clients and their placement is her top priority. Flo found my mom the perfect facility that met all my mom's needs. Flo did this in record time as we were in need of immediate placement. Flo is very thorough, efficient, knowledgeable, reliable. She treats you like family and follows up on how everything is going and if you have questions or concerns she takes care of that as well, swiftly and efficiently. You want the best of the best ... look no further than KUPUNA CARE and Flo!! I'm forever grateful and thankful for all that Kupuna Care & Flo did for my mom, as my mom is "thriving" in her new facility. Our family and friends are also thankful for Flo and the life she brought back to my mom. Kupuna Care Mahalo for all you have done for my mom and my family and friends and especially the peace of mind you gave to me ( daughter ) and our whole Ohana Flo you are priceless

We LOVE The Plaza at Punchbowl! It's been almost one year since Mom, 99 years young and still…read moreactive, moved onto the Assisted Living floor. She sleeps and eats well there with delicious meals and snacks. Her table mates at meals have given her unexpected positive socialization and new companionship. The staff go out of their way to pair her with the right table mates. The staff from the Nursing team to the RCA aides, the activities facilitator @Teresa, the Holoholo bus driver @Daniel, the concierge team with @Tisha - they all know Mom's name and status and are so friendly with her. Whenever I visit with her and take her out, she is happy and enjoys being on the steady meal and activities schedule at The Plaza. It's been so good for her mind and memory. She even gets her hair and nails done there! Such a fun activity for her. And the concierge desk arranges for this and the hair stylist even called me to see what schedule would be best for Mom so she could get her hair and nails done before her birthday. The team we've experienced so far have gone the extra mile from calls at night for special needs, to pulling me aside to tell me funny stories with Mom in activities. These are genuinely caring and professional people she has interacted with. They are not only polite but are fun and seem to enjoy their jobs and the residents. Honestly, we've been pleasantly surprised not knowing what to expect when making the transition from her home of and independent living over 61 years to a facility like this. At first, it seemed a bit sad. But my sister and I realize now that the initial transition was natural because it's an acceptance of her stage in life and being with her peers. Now, I feel so happy to be at The Plaza. The staff know my name and are so friendly with me, too, and very helpful in guiding me on what to do. It's really been a blessing for Mom and our whole family. I think she is getting better care than what she could get in her previous home with an at-home caregiver. More socialization, new brain activities, and a safe space to walk around and go to exercise classes. Mom also LOVES popcorn and movie day. For Mother's Day she had cookies and sandwiches and tea in the afternoon which was perfect desert time for her after our luncheon out. We love the Sagely app that helps me and my sister know what activities she attends. There are photos sometimes and this helps us see her in action. it is awesome to get same-day updates on what she is doing! I think this all comes from the kind and professional leadership of the lead administrator, @Cherie. We thank her every chance we get for making this transition easier. Since Mom is safe and happy, my health as her primary care giver has gotten excellent again! Mom, The Plaza at Punchbowl, my sister and I make a great team! Thank you again @Cherie for going the extra mile and caring for these kupuna as well as the care you show for your team.

If I could do a 2 fold review this would be it. My dad has…read morebeen at the Plaza Punchbowl for 9 years and our Ohana was very happy with him living there. The daily staff, nurses, concierge, head of nursing, physical therapist, aids who assisted him were the best. I always complimented the Plaza Punchbowl when family and friends inquired how he was doing and how we liked the Plaza. The staff was always accommodating and communicated with me. I don't know if there is a direct correlation with the way upper management handled my dads last month at the Plaza and/or when Ray (head of nursing left in December 2019). I always felt a sense of humanity, calmness and a great family unit/atmosphere with Ray during the last 8 years, ......as my dad called Plaza his home. The reason I'm disappointed and writing a negative comment is the way the management staff made us feel after 8 years. No compassion and the exit was cold... No warmth ...no human interaction.!!!!!! Sad Another incident during his last week was: -I.e. handling my dads return from emergency to the Plaza at 1:00 am in the morning. In all the scenarios " im stating how each was handled and how management made you feel". No compassion and warmth.

My name is Jonah Apao I was a resident from 2019-2025. I seen a lot of things that happened that…read moreshouldn't have happened. I seen Grandma's fall hit their head on the wall and ping pong size lump on her forehead. And also poor cleaning of patients. I had wounds on my okole from not cleaning good. Have pictures of it too. They will talk all nice when patients are admitted but won't tell the truth of what is happening. I tried putting them on blast and exposing what is happening who is the dirty workers and why they are not being held accountable.David Abe the administrator is full of shit he might talk nice at first but doesn't hold his workers accountable. If you have family there check their body for sorer's. I shower room smells like urine. If anyone wants to talk kuakini you can call me Jonah Apao at 808-247-2220 any time. The administrator David Abe didn't want me there because I embarrassed him in the front of everyone saying why are so many patients have sorers on their okole from your workers under his watch. These patients who majority is bedridden and can't speak for themselves but I used to make noise for these patients and he couldn't handle me questioning his leadership. Think twice about putting your family member there.

My Gooma (94 years old) could not get up off the couch in her apartment. She had a hard time…read morestanding up and felt weak in the legs. When she did get up finally, she ended up falling and twisting her ankle. OUCH! Her kids didn't want her to live alone and she was checked into Kuakini Geriatric Care to insure she was being monitored closely. We love gooma and want her to be safe. Made an impromptu visit last night and Gooma was happy in the facility. She said that she is well taken cared of by the staff and felt welcomed there. She was well fed and said they mostly gave too much food. You should check out all the antique Japanese dolls and artwork in the place too. Gooma said there are many activities like Poker, keno games, singing , video movies , excercise time and entertainment during the day so she is not bored. Gooma gets escorted bath time to insure her safety. Safety first right? The place looks outdated but the facility is clean. Staff is welcoming and friendly. They post the monthly activities on the hallway board. Yes, would recommend this facility to friends and family.

Looking for a place for Dad with onset of dementia this location was a mid-way point between my…read morebrother's and my home. Went online to schedule an appointment after surfing their website which looked great! Someone contacted me within the day to schedule a date and time. A couple days prior to appt she called to remind me and gave some info on where to park and where to check in. Appointment went smoothly - met with sales manager, Jeffrey Fishman, and he really knows how to explain things, address concerns, follow up on current info, takes the time to make sure all our questions are answered satisfactorily. He has been very patient with us in securing the right space for Dad and checks back with us on any changes we should be aware of. This branch of the Plaza is beautiful, spacious, very clean and I love the wall to recognize military veterans with their pictures and service. The rooms are a nice size, nicely appointed and the shared rooms are spacious with a nice little entry area as a sitting room. Plenty of things for them to do with a shuttle service for excursions and also covered parking for residents. The residents all looked happy and content, the overall vibe was positive from staff and the dining area with the chef's menu was outstanding! We haven't made a decision yet because Dad needs to see the place for himself, but we wanted to write this review because of the way we have been respected during this difficult process of entrusting Dad to others and the kindness of Jeffrey Fishman.

My sister and I went to visit a family friend there and after walking we went through the lobby and…read morewanted to have our picture taken with the three of us. I asked a young lady who was just standing outside of the front desk to take a picture and she looked at me and said she was busy...what, standing around??? So she asked the lady behind the desk who was busy answering the phones and assisting a couple at the front desk and that lady replied she was busy at the moment. The young lady then said she would take our picture...made us feel uncomfortable and not wanted around! We were thinking of maybe staying there in a few more years, but now we may have to think about it.

When I found out one of my dear friends who I used to play mah jong at her house moved into a…read moresenior living community, I knew I wanted to visit her. I called her daughter to confirm she's now at One Kalakaua Senior Living (OK) and was provided with the room number, along with check in procedures when going. Located at the corner of Young St and Kalakaua Ave, OK opened its doors in 1997 where they offer units for people 55 years or older to purchase and live in. They also provide a cafeteria and cleaning services to assist the residents. I was fortunate to have found street parking as my friend and I went on an early weekday evening. There were just a handful of visitor parking where all of the stalls were occupied but one and luckily my friend snagged the last stall in front. Prior to entering, there's an iPad on the wall where all visitors need to register your information. As you enter the doors of OK, the receptionist confirms your registration and then with the information you entered in the iPad, a sticker is printed and you place it on your chest. This was a first time for the both of us so we asked the staff we were visiting our friend and gave the room number where she immediately blurted my friend's full name. Seems like she's well-known here and have many visitors. It's been over 30 years since OK opened and I was quite impressed they keep up with maintenance as I found OK to be modern and well kept. I noticed the tropical floral arrangements and plants, which gave the facility a bright and welcoming ambiance. My friend's unit was a good size for a one bedroom and it was well kept. The unit was in the midst of re-painting. She mentioned the cleaning services offered, where it's convenient and worthy of the fee but didn't say good things about the food. She's a foodie and loves Chinese food. We used to have potlucks where I was responsible of getting the food and a couple of times I cooked at her place. She's got a refined palate for sure. Overall, a very impressive first visit at OK. The residents who I casually bumped into seemed happy and content, just like my friend who is happy to be living here at OK.

One Kalakaua is a beautiful senior living facility. It is located in the heart of town across the…read morestreet from Foodland. It's really a beautiful building which has many activities for seniors, a pool and jacuzzi, library, salon, and fitness room. Residents own their own condos which is different from other senior living options. We came by to visit a friend and were able to dine with them in the dining room on the first floor. The hostess Fely was a bit rude, but after we checked in everyone else in the main dining room was extremely pleasant and accommodating. Dinner started off with a trip to the salad bar which was super fresh. We then had the soup of the day which was the Manhattan clam chowder followed by your entrée of choice, vegetable, starch, drink and dessert. I had the ribeye steak, French fries and spinach. Dessert was Kona coffee ice cream. The food here is quite good! Several steps up from food typically that would be served at a senior assisted living facility. Essentially like restaurant quality!! Really! I was actually pleasantly surprised.. Definitely a really nice place to live for seniors.

A Cautionary Tale: Do not let you parents move here…read more My parents were long time residents and during their time saw 3 property management group changes with no transparency whatsoever. They were threatened with eviction with each time because resident documentation and related databases w/ qualifiers were not properly passed on to successive management companies. Now both parents have passed, ashes spread, almost a year later and I still have not received the initial security deposit back. I keep getting the runaround that there is a balance owned which is impossible. Mom had passed in 2021 leaving Dad with advancing dementia alone in this questionable senior housing complex. The story: (after Mom) A year goes by and Dad has a fall, breaking a hip. I had plans in the works to get him moved into a Assisted Living Facility as his dementia was at the point where he could not live by himself anymore. Despite my wife and I taking care of him everyday we could no longer risk him being alone at night when we left. After Dad's fall, we had to act. We get him to Queens , get his hip replaced, and move him into an AL home. Six weeks have gone by since moving out of Iwilei and still no word from the resident manager on final walkthrough. Both verbal and written notices were delivered in June, we are now into September. Now The kicker: Dad passes due to health complications following his fall. Final walkthrough on the apartment happens in September....almost 3 months to the day when I had to move him out. As previously mentioned It took me multiple times to get an appointment with the manager, when I finally did and we went up to the apt for the final walkthrough.....she asked me "how's Dad?" I calmly replied " he's dead.....has been for a couple of weeks and only now we're doing the final walkthrough.....3 months later. Meanwhile we donated the desk for the Security Officers in the Lobby (because they had nothing but a chair) and 2 A/C units in the apartment my folks had bought for themselves. I'd say we were pretty good to 888 Iwilei Rd. Them not so much to us. Now we're into 2023 and still no deposit refund. I've even got a friend who works for the property management company that is in question, looking into it. They got a new Resident Manager and I got in touch with her. She said she was appalled that this could happen and would submit the proper paperwork and get this resolved asap. Guess what? Today makes 1 month later and no word. Imagine that? My friend was told that there was a "balance" due as was mentioned at the start of this review. What it all comes down to is this: 1. Verbal and written notices delivered in June: Dad moved out during this period. 2. Due Management ineptness, charged for July although apartment vacated in June. Multiple attempts made to close out with final walk though with phone calls and emails. All ignored. 3. Due to more management ineptness, final walkthrough not conducted until September. Dad already dead. Time passes into 2023 with additional emails sent and phone calls made with no response on resolution of security deposit refund. 4. Change in Resident Manager with no notification made, I only found out after making contact with my friend working for current management company. At this point I don't care about the damn deposit, i do care about the complete lack of competence that happens no matter who the management company is. I will make it my mission to let people know about this place, if it's happened to me.....others have been cheated as well. The difference is I will be relentless in my approach.....I can promise that....

Beautiful retirement facilities with extremely nice people. Great programs that will take the…read morefear of aging and health care. Only negative is no pets

We moved Into Arcadia 10 months ago. We have been extremely pleased. The staff is extremely…read morehelpful. The staff and residents have been very friendly. Our apartment is great. They even put in a charge port for my electric car.

Tuesday May 19, 2026 I came here to their cafeteria to buy breakfast…read more I bought a breakfast bento. It was small. But, it was good. Just something to eat before lunch later. This time I had to buy and take it with me. I been here many times before to eat and sit down. It's casual and comfortable in here. I will be back again when I can.

After suffering from hip explosion disease I was patched up at Queens Main and sent to RHOP. Going…read moreto an in patient rehab that promises hours and hours of rehabilitation per day is spooky on paper, but RHOP is incredible and, as a matter of fact, they seem to have their heads screwed on better than some of the people at Queens. . .but that's for another review. . . RHOP was actually a great time, everyone you encounter is nice, the exercises are hard, but they have to be and I had a really good group of people with me too, like Ms. Helen who is 101 years old and her roommate Ms. Susie who used to DOOR DASH COFFEE to her room every morning, hahahaha. RHOP taught me everything I needed to know to survive at home during my long recovery period between a wheelchair and a walker and I use what they taught me daily. I am 100% sure I would not be as mobile as I am now this soon after surgery if I hadn't gone to them, in fact, some of what I was shown or learned there are integral to moving around. The only mark I have against them, the only warning. If you get to the point where you can venture out of your room and roll around the facility do not leave anything on your bed. On my first day out of my room I got a collared shirt from the gift shop which was then taken by the linen service provider by accident a few days later and I never saw it again. I was told this has also happened with cellphones. They will take the chance to do up your bed when you are not in it so make sure all of your stuff is put away, because whoever does the laundry just bags and tags everything wholesale. I hope I never have to go back here, but if I do it's going to be a good time.

Placing our Dad/husband in a live-in Memory Care home was one of the hardest decisions we've faced…read more After careful consideration, we chose Hale Kūʻike Bayside in Kāne'ohe for its beautiful facility, welcoming staff, and promise of top-tier Alzheimer's care. Despite fully disclosing his moderate-stage Alzheimer's symptoms, including restlessness and sleep disturbances, we were given notice less than two weeks after moving him in , that we would need to find a different home for him in the next 30 days. We question whether he was given adequate time by Hale Ku'ike Bayside to adjust to his new environment. Please know that Hale Kūʻike is selective in the Alzheimer's behaviors it's willing to handle. The unexpected discharge, and having to move our Dad a second time, was an emotional challenge for our family.

Nu'uanu: 808-595-6770 Pali: 808-525-6770…read moreKane'ohe: 808-235-6770 Three locations on O'ahu. The staff across the board are polite and helpful over the phone. Answered whatever questions I had about the facilities and their services.