I have been using this agency to care for my aging parents for over a year now. I can honestly say that everyone that I have come in contact with has been amazing... caregivers and office staff! This is already a stressful time for family members trying to care for aging parents, so having the support from Hawaii Senior Care has been a Godsend! They are extremely accommodating and flexible in their scheduling! And their caregivers are top-notch... very kind and attentive!!! read more

Really appreciate the fantastic caregivers and administrators at Hawaii Senior Care. We have had their services for over 2.5 years. Prior to their 24/7 care, my friend fell 5 times over 6 weeks while in an assisted living facility. Adding the 1:1 caregivers kept him safe, he stopped falling, became happier, felt secure that he had assistance whenever he needed, improved his appetite and his overall outlook and I feel he survived longer as a result of the loving care provided by the HSC caregivers. Staff were excellent, always available via phone when needed and solved any issues quickly. I felt secure in knowing my friend was well taken care of. Mahalo HSC! Yvonne, retired nurse practitioner and attorney read more

My mom was being sent home from the hospital and had to find care for her quick. Hawaii Senior care was quick to respond to my needs. Got set up and was able to get care within 1 day. I have nothing but gratitude and appreciation for the caregivers that took care of mom. They were attentive, caring and treated her like family. Mahalo nui loa!~ read more

My husband is home bound for the past 17 months and we have the best Aides from Hawaii Senior Care the whole time. They are so good I call them my "A Team"! read more

When I called to see about having my sister-in-law assessed for potential future care, the woman in charge named Teresa was incredibly clear, calm, and helpful. She followed up with my sister-in-law and set a date to meet her to discuss what she might need. We really appreciate the communication and follow up! We now call this lady Mother Teresa because of her kindness. read more

Hawaii senior care has been a Godsend for my family. All of their stuff are professional, friendly, and caring. We wish we'd called their early! Mahalo for the great service to us and to the Kupuna and their families! read more

Reliable & Caring - that is what we wanted for our aging loved one and that is exactly what we got from Hawaii Senior Care. My wish is that we had gone to them sooner. Mary, the owner of the company, told us that she realized there was a great need for their services after seeing her own mother care for her mother. If you are a long term caregiver, then I urge you to take a break at times for your own health. We have hired their services for 24/7 care after hospice was recommended to us. We are so grateful that Hawaii Senior Care was recommended, because they were able to assist us asap and all their caregivers have been wonderful - both men & women. As a family we thought about getting professional assistance, but never took the step, because of doubt of quality care, etc. Truly wish we had contacted Hawaii Senior Care earlier as their care has surpassed our expectations. read more

We contacted Hawai'i Senior Care for assistance in caring for our 94 year old mother & so glad we did. The caregivers they sent were kind, caring & professional. The office always kept in touch with us & communication was excellent. We are so grateful for the wonderful care they provide. read more

They have been with my family mom and dad for several years now and have provided great service and care. The ladies in the office also are great access to your company they always make sure that your loved ones always cared for. And accommodates you for what your needs are. I commend the two that are special in my family's heart are Anna and Ashley they have been with us for a few years. Thank you very much I consider you folks family read more

They offer excellent service. The office staff is on top of issues and solves any problem or scheduling right away . They have excellent care givers . They also always follow up on how the patient is doing read more

Hawaii Senior Care has provided exceptional care for uncle since he suffered a stroke in 2019. Their caregivers are well trained and always has what is best for uncle as their priority. They've provided extra care when we needed it and are always responsive when special situations arise. We are forever grateful for their caring and supportive services. read more

When Dad was stricken with Cancer and we needed an overnight hospice caregiver, I searched online and found Hawaii Senior Care. From here, I called and spoke to a very helpful and courteous Mary Z., where we arranged a meet and great at Dad's house. She did a quick walk through inspection to reassure us of any safety concerns for Dad and caregiver. After that, we sat down and worked on a weekly itinerary that suited me and my brothers work schedules. And if there was a last minute change in our schedule, I'd call Mary and she'd find a replacement ASAP. To be honest, I was a little skeptical at first, inviting total strangers into Dad's home. For me, security and safety becomes an issue - especially when I'm not around. But once you get to know your caregivers and see how dedicated they are in caring for your loved one - all doubts and fears are gone. They become part of your family. As days turned into weeks, Pops health began to decline from Dementia and Cancer. I put my faith in the hands of God and our caregivers. I began to accept that the end of life for Dad was near. (For a brief moment I reminisce on how our Dad carried my brother and I in each when he was a young, slim and trim man in his early twenties. How I wish I could turn back the clock.) Dad is now incapacitated and bedridden, and you observe the true meaning of love and support from your caregiver. You want them by side and you need them by your side at this time of need. I can speak for myself when I cared for Dad after work, drove to Kaneohe, picked up supplies and cleaned up after him was definitely tough, physically, emotionally and spiritually. It's never easy to see your loved one in their final moments of life. I cried and kissed my Dad on his forehead and said my final goodbyes. I am forever grateful to Mary Z and her entire staff and caregivers from Hawaii Senior Care in helping Dad transition from the physical world into the spiritual world. I know he is at peace and so is our Ohana. Mahalo Mary and Hawaii Senior Care. Aloha Ke Akua. read more

I would give them a 0 if I could. Mary sounded too good to be true at first. She quoted me one price, then raised it by $7/hour. Then claimed it was only for the first week to cover the cost of PPE (specifically gowns, gloves, and N95 masks). None of the caregivers wore these and I had to provide gloves. We had ONE good caregiver. The others were late, unreliable, and left my mom feeling nervous and afraid. When school ended I let her know that I would be needing coverage 5 days a week instead of 4 days, but fewer hours. She waited until late Friday to tell me the hourly rate would be increased by an additional $3/hour. Never mind that the contract clearly states that any change in charges require a 30 day notification. When I pointed out her failure to abide by her own contract she terminated service. I guess I'm out of luck to get the deposit back. If you have to deal with her company, DO NOT deal with Desmond. read more

Scam artists: charged my credit card for a full month of services, performed only for a few days, at which point i terminated services and demanded a refund for unused portion of funds. No response, no refund, nothing. Do not ever use this service -- they make promises and representations that are totally not true !! I have hired an attorney to seek a refund!! read more

HSC gave my 83 year old grandmother excellent care. When grandma started showing signs of dementia and needed help around the house, I contacted HSC and Mary was very helpful and explained the process and options. After the home visit and assessment, she matched grandma up with a caregiver who spoke Mandarin to make grandma feel more comfortable. My grandma's primary care giver, Hsiya, was an absolute blessing! She was gentle, caring, compassionate, and patient. She helped grandma prepare meals, give her baths, clean and tidy the house, and made sure she took her medicine. Most importantly, Hsiya provided companionship. Even though grandma wasn't herself due to the dementia, Hsiya and the other caregivers were always very calm and respectful. I'm so thankful to HSC and their caregivers who made this difficult time in our family's life much more manageable. The office staff are all very professional and accommodating and treat you like family. I highly recommend HSC! read more

I would not recommend this company to anybody. The accounting department is awful. I selected one star but it actually should be zero.

My Mother-in-law, Shirley, is 89 years young, and wanted to live in her home at Harbor Court Towers - but like lots of seniors, she needed help to do that safely. I interviewed more caregivers than I care to mention, from large agencies to individual CNAs, and in the end, we hired Hawaii Senior Care... and we are so glad we did! From Day 1, Mary, the head of Hawaii Senior Care has been very helpful, and staffed my Mother-in-law with TRULY WONDERFUL caregivers! More than competent, and very reliable, thus far we are THRILLED! We live on the Mainland, and with Hawaii Senior Care looking after my Mother-in-law, we have peace of mind of knowing she is both safe and happy! We cannot thank this wonderful agency enough! read more

Would give zero stars if possible. I called to get info. The intake person said the owner was not in yet and would give me a call. 2 days later no call! Scary to think how the owner treat paying clients. If under staffed a courtesy call would have been appreciated and professional. read more

Hawai'i Senior Care is a Godsend! They care for my Dad 1 to 2X/week in my house keeping his side of the house clean and tidy, assist with his laundry, first aid, escort to Dr. appt. if needed with 48-72 hours notification, socialization and keeping him active. Minimum 4 hours to round-the-clock care if needed. You decide what days of the week you want them and for how long. Owner Mary Zhou meets with the family to map out plan of action. The caregivers keep each other and us in the communication loop by keeping a written record in a binder kept at my house. Caregivers are different each time, but that exposes you to many different care styles, cleaning styles and personalities. I thought I wouldn't like that (having many), but I like it because over time if you like certain ones, and they build a rapport with your family, that's a good thing! During work-at-Home/stay-at-Home order I was too scared to have anyone come into my house. Hawai'i Senior Carr understood and we kept in touch month by month. Just started services back up again in June. So glad to have them back! Call them . . taking care of an elderly parent is different and stressful. They are not the same parent you knew when you were little or a teen or even a young adult. Hawai'i Senior Care is there to help if you cannot do it all. read more

Hawaii Senior Care has been caring for my parents and we could not be happier. Finding caregivers can be difficult, especially ones that are reliable, competent and caring. We are so thankful to have found Hawaii Senior Care as they have really given us peace of mind. The caregivers are very attentive to my parent's needs and notify me if they are concerned with any aspect of their health. I also notice how upbeat and positive they are around my parents and that has helped to create a happy atmosphere in the house. The caregivers also arrive promptly and have been flexible in their scheduling when I have had to make changes. I would absolutely recommend Hawaii Senior Care. read more

We were so blessed to have found this wonderful agency when we needed home care for my elderly, blind mother. Hawaii Senior Care owner, Mary Zhou, is so very caring and understanding and worked closely with us to find the right match of caregivers for my mother. Just a few of the things we liked about this company was Mary's professionalism and how she personally trained and monitored her hand-picked caregivers. Being a registered nurse herself, she had the expertise and personal experience in the area of care giving. We were also pleased to hear she paid her caregivers well and treated them like members of her own family. The caregivers my mother had were not only competent in caring for the needs of my mother, they spent time truly getting to know her, spending time in conversation and listening to her recount her years growing up in Hawaii. They were also gentle, caring, and took the time to learn the routines my mother had become accustomed to. We were given a binder that kept record of every detail that occurred on a daily basis, including how much she ate and drank. We also did not worry about our caregiver calling in sick as Mary would have back up caregivers available. This gave us peace of mind as we all worked during the day. What also helped us was that the caregivers assisted with light housekeeping, which was an additional blessing! My only regret was that we did not find this agency sooner! read more