These guys r the best Fair and professional…read more Been taking my cars there for years There are extremely helpful I have friends in Amherst that drive all the way to east aurora to get service

Had my oil changed here. Great service and very professional personnel…read more Ron and Darryl take great care to explain everything before any auto repair or maintenance is completed. I trust them implicitly.

2 Gallons of Coolant = $130.88???…read more Check the hose prices too. $56 and $40 for hoses that are priced between $20-$30 same brand. Radiator was uncharged by around $100. The car is a 2003 Nissan 350z. You'd be a sucker to come here and spend money for car maintenance. I'd never spend this much on such coolant or these parts but hands were tied and had to tow to the nearest shop I knew...However I'll be towing anywhere but here from here on out. Icing on the cake would be the scratches on my hood discovered when picking up my car. This is how you run business?

I walked into this auto repair to get a NYS inspection. It was a set up from the first question he…read moreasked me. I've been debating about whether I would post a scathing review because I try to only highlight good experiences and let the bad go, but.. Since they keep reminding me everytime I get another spam email from their marketing partners, with the from email being "Scruggs -no reply" I'm pissed and now I'm going to tell what happened, as a warning to unsuspecting future would-be victims of their VERY SCAMMY OPERATION! I walked in to get my inspection immediately before starting a 13+hr trip south, on February 10th at 3pm. Please note, my car is 8 yrs old but in perfect shape, new tires, new brakes all the way around, everything in perfect working order. I said, "Hi, can you tell me what you charge for an inspection?" The guy says (I'm sorry I don't remember his name but tall guy, dark hair. They have 3 stations where they wait in unison to pounce on people), "How old is your car?" My scam-dar detector flag went up red. I said, "It's a 2015." He said, "Perfect, we happen to be running a one day special today, inspections are just ($0.23) twenty three cents.". I said, "I'm leaving immediately from here on a long trip and need to get on the road soon." He said, "No problem, we have no wait!" and handed him my keys and waited. While I did, I listened. A nursing student's dad who came in to complain about them quoting $268, and charging his daughter's card over $900, without first telling her the price had jumped so much from the quote. He was seething when he left, but no refund, no apology. That was one of two gouging events I heard of, while waiting. My (friendly) Aussiedoodle service dog lunged at the guy who quoted me $0.23.. I've never seen him do that to anyone before, so I knew something was very off with this outfit. After an hour, a young (20ish) man tells me he has good news and bad news. Turns out my car wouldn't pass inspection due to the peddle pressure being 2% less than NYS requires to pass a vehicle's safety inspection criteria; they would need to run a diagnostic to see what the problem was. $186. Me: "Nope. No diagnostic. My brakes are brand new, there's plenty of peddle. I've driven it for two weeks since the brakes were replaced and the brakes work perfectly. I want you to put my car back together the way you found it. Get it off that lift now. Put my $0.23 sticker on it. And process my payment for same." On queue, this 20yr old blonde jumps out from behind the doorway. "Ma'am, you don't understand, my manager is gonna have to take your car for a 20 minute drive, after the diagnostic to see what the problem is and then we can determine what we need to do to fix it.". I took a deep breathe, and said to her, "No, you don't understand. I came in here for an inspection not a scam. My brakes are perfect. Put my car back together get it off that lift put the sticker on it and I will pay you the 23 cents I agreed to when I walked in here." "Ma'am I don't think you understand how it works. We can't actually put a sticker back on your car. Iit doesn't pass inspection." To which I responded, "No diagnostic! Get my f****** car off that lift now and leave my sticker intact if you're not putting a new one on." She went in the back, came back in a about 5 minutes and said, "Good news ma'am, my manager said he can pass the inspection." I said, "Fabulous." I have listened to a rattle since. Steer clear of these bastards. They sold my email address about a hundred times already, just got one from their partner CarFax. NYS state inspection requirement is just a scam to allow repair facilities like SCRUGGS AUTOMOTIVE to screw people for diagnostic tests and work that does not need to be done. In South Carolina there is no such inspection requirement and there are also no broken down cars all over the road. NYS INSPECTION REQUIREMENT is fee income and an opportunity for scams. SCRUGGS- SCAM ARTISTS! BEWARE. BEWARE!!!

I love these guys - they're honest, dependable and they really know their stuff. They've helped us…read moreout when we were in a bind and we are forever grateful to them!

I've done my homework on who to have work on my car in East Aurora. Gingerich by far had the best…read morereputation. Things I heard: "They know their shit." "They have never screwed me over." "A truly honest set of people." Since then, I've had them work on my car, change my tyres, and perform an inspection to comply with state law. They make reasonable recommendations and seem to treat both genders with respect. Go for it. They're great.

One stop shop for all your diesel needs they diagnose my truck with a broken crankshaft without…read moretrying to sell me anything very honest guys

These guys do great work I had to get my car inspected I brought it here and they inspected it in…read moreno time at all and the customer service was great the spoke to me on a personal level and made sure that I was aware of any issues I may start to have in the future but with out pressure. So if your looking for a great mechanic that will do great work at a pretty competitive rate you have come to the right place I give them a five hands down

I have been using Aurora garage for over 30 years. They are very honest and the workmanship on my…read more3 vehicles has been excellent. I will be going to them until I don't drive anymore. Thank you for all your help over the years. Mark Sekuterski

They seem fair and knowledgeable only took my car here once. They identified my problem when other…read more"chain" type shops did not. Price seemed fair. Only reason I voted it 4 star was because the hours. No late night day and no Saturday hours makes it difficult to get car work done on your car when you know... work for a living.

Beware...They were great taking the car and working on it right away. They quickly determined the…read moresolution. Then the problem started. The car needed an OEM driveshaft. They ordered it and installed it. They fixed the issue. The problem was they charged me $1900 dollars for the driveshaft. The price struck me as high so I called Toyota and found out it was a $775.00 dollar part. I called the corporate customer service line and they said the 1125 dollar markup up seemed high so I should call the repair shop. They indicated they charged whatever their computer said to. Bottom line: beware, their service maybe great but they take advantage of their customers through outrageous part markup.

I was charged -NEARLY- $200 for services I didn't request. This was a "Brake Fluid Drain and…read moreRefill." I can do that myself!!! - The other was for "Disabling the Electronic Brake." - I religiously check my electronic brake, once per-month. - My wife is a lawyer at the NY State Attorney Generals Office. -- Please stand by.

Eric and his team at Bank St Auto and Truck give, without a doubt, the best customer service I have…read moreever received from a business. Honestly, I've never been treated better in any business that I have patronized. The quality of work is spectacularly excellent. I appreciate you guys!! If you're looking for a truck repair and collision shop, don't bother going anywhere else but Bank St Auto and Truck. I have turned my entire extended family onto Eric and his team, and they all feel the same as I. Well done Bank St!!! You set the standard for exceptional work quality and customer service!

Bank Street Auto is the best! Excellent service, extremely professional and courteous and timely!…read more Couldn't recommend them more highly! Merry Ostrander

Not much communication between business and I. The business is fine but they could communicate a…read morelittle more. That would help prepare me for the cost of parts and labor

Terry has been working on our cars for YEARS, does superior work and tries to have a quick…read moreturnaround time if possible. He will give you a free loaner car while your car is being serviced. He is from this area and is a trusted neighborhood businessman. I was in a horrible accident in Warsaw and crushed between 2 trucks. I was on my way to a festival as a vendor and had thousands of dollars of merchandise in my car. My partner called Terry when I was in the hospital and Terry made arrangements with the local towing company to store my vehicle inside a locked facility until it he could have it towed back to his garage so I could try to salvage as much of my merchandise as possible. The car was a complete loss, he was not going to make any money out of this. He did it all because that is just who he is, a decent man and friend to all of his customers.

I have been going to Rusiniak's for years. they only charge what definitely needs to be done. Give…read morerecommendations for future to make sure all is safe . Definitely would recommend them.

They have great customer service and free coffee, pop, a beautiful saltwater fish tank. This has…read morebeen my place to get my car serviced. I don't have to wait all day for them to service me, and they explain everything to me, so I do think I'm getting great service, and the price is comparable to other places