I wish I could review the product and the customer service separately. Unfortunately, I cannot provide more stars due to the horrendous customer service I received throughout my entire experience. I attended the mobile showroom where I was ignored at all costs until finally approaching a salesman who seemed bothered by my questions. After placing my order, I was informed to expect 3-5 business days before my ICON PRO 3200 arrived. About 10 days after placing the order, I received an email informing me that they were out of stock, and I would be informed when my order shipped. Let me first note, that if an organization is going to tour the country selling their product, maybe it would be wise to increase the amount of stock to account for the increase in sales you should expect, but perhaps that makes to much sense. At this point, there is no possible way the pack would arrive in time for me to utilize it on my late November hunt (4-weeks after I had placed the order). I sent two emails within this time begging for an answer if I could expect to receive my pack in time, hoping for a response allowing my to procure contingency equipment. My inquiries were never responded too, and I was left completely in the dark until the second week of December. 50 days had passed since I placed my order. I understand logistics are complex, but this was a joke. The card number taken down by the sales person in the mobile show room was illegible and incorrect, they had to call and confirm, then the icing on the cake was when nearly $500 dollars worth of equipment was delivered to the incorrect address due to another failure on the scribes behalf - sloppy hand writing. One would imagine such a successful organization would be able to afford digital card readers, mitigating the risk of human error. But no, my order was hand written and I was provided a carbon copy from the 1970's. Again, I am a huge fan of the product, and wish I could continue to provide my business. However with such an atrocious experience, I can no longer bring myself to recommended one of my favorite outdoors outfitters. read more