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    KUIU

    3.2 (84 reviews)
    Open • 9:00 am - 3:00 pm
    Updated 3 months ago

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    Bruce C.

    I have a ton of KUIU gear that I have purchased from them directly and some through other vendors, ebay, etc. I purchased a $600.00+ Kutana jacket for an Arctic Circle hunt per my outfitter's recommendation however, when the time came to leave for Nunavut...the temps in the region were unusually high so I didn't pack the jacket. It was unnecessary. At this point I had not even removed it from the package it arrived in. After my trip...while unpacking my gear, I tried the jacket on and found it to be much larger than expected. I should have purchased an XL instead of an XXL (I upsized to offset insulative layering beneath it) and when I attempted to exchange it for an XL, I was told their policy for this was time-limited and they were unwilling to make this exchange. This is why I and many others prefer Sitka Gear to KUIU...they never bum you out like this. I even wrote the following to KUIU when requesting the exchange: "Can I exchange it for an XL? When you see it you'll know it's only been worn inside for a minute. Happy to return it for inspection before you agree to anything. Sorry, I'm an idiot. But it is a very nice jacket and a helluva lot lighter than my HH arctic jacket...by a lot! Thank you for your consideration of my request." I felt it reasonable for them to at least look at it and consider my request but their response was: "Thank you for reaching out to us, and patience as we have been working through some higher-than-average numbers. Unfortunately, the order does not meet our returns guidelines because it is outside of our return policy timeframe and is no longer eligible for a return or exchange. For future reference, you can view our Return Policy here. We apologize for any inconvenience. Please feel free to let us know if there is anything else we can help you with." Well apologies are about as useful as a bow without arrows and while KUIU's policies may make financial sense to them...in reality it costs them repeat customers, goodwill and future revenues in the long term. I own four businesses and know it's important to do right by your customers so they continue to purchase and refer the company to others. I had previously read negative KUIU reviews addressing this issue and read about it in posts on hunting sites and now I know it's fact. I actually hate KUIU now and will never purchase from them again...they don't take care of their customers. Their loss is Sitka's gain. KUIU customer service sets the consumer care bar so low...you can't find it with a shovel. The simple exchange of an unworn jacket in a smaller size (which would not hurt them financially) would have prevented this review and my distain for KUIU. This experience reminded me of a famous quote by noted author/lecturer/educator Brian Tracy: "The ability to discipline yourself to delay gratification in the short term in order to enjoy greater rewards in the long term, is the indispensable prerequisite for success." KUIU management should read his books on the psychology of sales & marketing. KUIU is rated F by the Better Business Bureau.

    Warranty email
    Trevor I.

    My wife purchased a Katana jacket for me as a gift. The jacket is extremely uncomfortable and pulls at my beard hair which gets trapped in the external material that was used inside the collar. I reached out to customer service by phone. I was told to file a warranty claim from their team. I reached out to explain this material should not have been used inside the jacket and offered to pay the difference for a different jacket. I was told it was not a warranty issue because it was a cosmetic issue. Clearly Kuiu doesn't stand behind what they sell. I have read similar reviews regarding poor customer service and design. This will be the last item I ever purchase from Kuiu. I recommend others steer clear for all the above reasons. I have attached emails of their contrived response so that you can see for yourselves. I think the owner would be ashamed of this resolution considering the company was founded on product testing and supposedly better design.

    Ervin S.

    Drove from home to Dixon which was an hour and a half. Looked bigger outside than inside but this is where I order my gear and I wanted to return something. Easy return and was helped but the lady who worked there was more customer centric and helpful than the other guy who has already been mentioned in reviews. I get it, it is not a life job so I won't hit the store on that. I knew what I wanted so it was nice to get some help regardless, considering I dropped $1k in clothing and gear. Selection was nice but some sizes were out which means demand is good for their quality items. I got a discount on a few items so I was happy. Didn't realize I double bought two items online and from the store, so will need to head back but there is so much I can buy it won't be a problem or I just keep them since the clothing is so nice and warm for my winter and hunting needs. I bought a backpack the Divide 2000 and it was nice to see it in real life for my hunting needs - definitely a good pickup. I also bought another Guide Jacket in Verde (all my stuff is solid or Vias print). I like KUIU and my experience at their store was good and exceeded my expectations. I spent a nice amount but their clothing and gear is so worth it. Worth a visit if you are into hunting, outdoors or just quality clothing and gear.

    My first goose I shot in Princeton last year.
    Ethan P.

    Love all the Kuiu clothing. It's really lightweight, durable, and last a long time. I bought quite a bit clothing for fall, and winter for northern California for waterfowl hunting. I just bought the Kutana stretch woven pants for hot weather hiking and their strong fleece 260 hybrid for a midlayer. Hands down the best outdoor clothing store.

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    Page 3 of 3

    Ask the Community - KUIU

    Review Highlights - KUIU

    “The staff were super helpful and knowledgeable about their equipment and merchandise.”

    Mentioned in 5 reviews

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    This store does not appear to care about their customers…read more The store left me two voicemails saying I had until close of business on August 21 to pick up a roughly $1,000 firearm. I relied on that and went well out of my way to get there well before closing, only to learn that they had canceled the transaction earlier that morning. Mistakes happen. But what really bothered me was the response. First they blamed me - they said I was late and this was just their policy, despite *two* voicemails from their team member (Michael) telling me otherwise. The manager (Kevin) then told me that *I'd* need to pay for another background check and initially refused to cover it due to their mistake. I later emailed the store manager, Bill Curtis, to explain what happened and give them an opportunity to address it. He did not respond. I don't live anywhere near the store. I relied on their representations and wasted a good part of my day. I'd think twice about trusting them and doing business with them in the future.

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    Dubs Sports has been handling all of our basketball uniform orders from design, artwork, print and…read morefinal product for our Leagues and Travel Teams. I have also referred them to local High School Coaches and Athletic Directors for spirit wear and uniforms. Our non-profit youth basketball program orders for the last two years have all been on-time, never over budget wether it is a for a team of 12 or a League of over 40 players and we have orders every season due to the growing demand of Napa Valley Basketball Alliance and Legends Hoops AAU team growth. And all of the Coaches and Program Directors I have referred have been happy with the quality of team wear, cost and timeliness. Joe and Scott work hard to give good value and customer service and are successful at both. Beyond uniforms and spirit wear, they have a wide variety of sports equipment for most mainstream sports and will order what they don't have in stock. In fact we send a lot of players to get Shock Doctor insoles from them as they are the only local shop to have an account with this high quality sports protective equipment provider! Shop is easy to miss if driving down California Avenue but is an eye opener once inside, as they have a lot inside and keep growing! These guys know sports as Scott is a Hall of Fame athlete and Joe has been a top local Coach for many years in Napa. I hope they are open for a lot of years! Dubs is of course Warriors fans!

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    Sierra - Welcome to the old OfficeMax.  Another location of this business is at the Y in South Lake Tahoe and you can tell why when you go inside.

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    This used to be an OfficeMax. It's a large space and they have a broad selection of stuff but at…read morethe end of the day, there is no specific area in which they specialize. It feels like it's a surplus store. They bought too much of a certain item so it lands here at discount. Is that the case? No idea. It also feels like it's what is needed in this town. Instead of running off to San Francisco or Sacramento, you can find clothes here. There are going to be plenty of other retail outlets doing similar things like Nordstrom Rack over at the old U-Mall. Would have been nice to have had this here in previous years though. It was also a lot of different specialties under one roof. A bit of the jack of all trades, master of none style. Buy shoes, dog food and a bicycle? This is your place. No one is going to want to do that though. Or surprise me...I'd like to see something land in this retail space and thrive for more than a few years at a time. From AI: Sierra Trading Post opening in East Hanover Sierra is known as an off-price retailer specializing in outdoor and activewear apparel, footwear, and gear. They offer a wide range of products at generally lower prices than department and specialty stores, with savings typically ranging from 20-60%. Sierra is part of the TJX Companies, which also owns T.J. Maxx, Marshalls, and HomeGoods.

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    KUIU - outdoorgear - Updated October 2026

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