(Chris Helmsworth voiceover) The vibe is finest hunting apparel store. Kody warmly greeted us and he helped get me the perfect size gear! Ran with a backpack, cap, long-sleeve, and pants in my fave camo. Will be back! And would buy everything again! Thanks, Kody! Woohoo! read more

I'm a long time Kuiu customer. Kuiu shipped a package to me, in Albuquerque, on 6 April. It came through ABQ on its way to Anchorage, AK. Its been in AK since the 9th. 3 phones & and email later & Kuiu still refuses to put a tracer on the package. This company's customer service has gone to shit since.they sold out. The worst part is I have $700 in gift cards in my Kuiu account. read more

My wife purchased a Katana jacket for me as a gift. The jacket is extremely uncomfortable and pulls at my beard hair which gets trapped in the external material that was used inside the collar. I reached out to customer service by phone. I was told to file a warranty claim from their team. I reached out to explain this material should not have been used inside the jacket and offered to pay the difference for a different jacket. I was told it was not a warranty issue because it was a cosmetic issue. Clearly Kuiu doesn't stand behind what they sell. I have read similar reviews regarding poor customer service and design. This will be the last item I ever purchase from Kuiu. I recommend others steer clear for all the above reasons. I have attached emails of their contrived response so that you can see for yourselves. I think the owner would be ashamed of this resolution considering the company was founded on product testing and supposedly better design. read more

KUIU - Warranty email - Outdoor Gear Near Me - Dixon, California

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We discovered this brand at Scheels in Sparks, a high quality product. Then we noticed a billboard off the freeway, so we decided to stop by. Quality/Quantity - I did not find anything I liked, but we did get my wife a vest. They also have a few "outlet" priced items, the same price as their website. The good news is that you can touch and try them on here. Atmosphere - Small location. Neat and organized. Their corporate office is here also. BTW - Their shipping warehouse is in Vacaville. Open 6 days a week from 9am to 5pm or 5:30pm. Closed Sunday. Service - 5 stars. The team was very friendly and inviting. Plenty of parking, especially since they have so few customers. Price - Expensive, but that is the cost for quality. Owner Comment - Congrats on your success since 2011 and with your two locations. We are a new customer and enjoy your products. read more

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I have a ton of KUIU gear that I have purchased from them directly and some through other vendors, ebay, etc. I purchased a $600.00+ Kutana jacket for an Arctic Circle hunt per my outfitter's recommendation however, when the time came to leave for Nunavut...the temps in the region were unusually high so I didn't pack the jacket. It was unnecessary. At this point I had not even removed it from the package it arrived in. After my trip...while unpacking my gear, I tried the jacket on and found it to be much larger than expected. I should have purchased an XL instead of an XXL (I upsized to offset insulative layering beneath it) and when I attempted to exchange it for an XL, I was told their policy for this was time-limited and they were unwilling to make this exchange. This is why I and many others prefer Sitka Gear to KUIU...they never bum you out like this. I even wrote the following to KUIU when requesting the exchange: "Can I exchange it for an XL? When you see it you'll know it's only been worn inside for a minute. Happy to return it for inspection before you agree to anything. Sorry, I'm an idiot. But it is a very nice jacket and a helluva lot lighter than my HH arctic jacket...by a lot! Thank you for your consideration of my request." I felt it reasonable for them to at least look at it and consider my request but their response was: "Thank you for reaching out to us, and patience as we have been working through some higher-than-average numbers. Unfortunately, the order does not meet our returns guidelines because it is outside of our return policy timeframe and is no longer eligible for a return or exchange. For future reference, you can view our Return Policy here. We apologize for any inconvenience. Please feel free to let us know if there is anything else we can help you with." Well apologies are about as useful as a bow without arrows and while KUIU's policies may make financial sense to them...in reality it costs them repeat customers, goodwill and future revenues in the long term. I own four businesses and know it's important to do right by your customers so they continue to purchase and refer the company to others. I had previously read negative KUIU reviews addressing this issue and read about it in posts on hunting sites and now I know it's fact. I actually hate KUIU now and will never purchase from them again...they don't take care of their customers. Their loss is Sitka's gain. KUIU customer service sets the consumer care bar so low...you can't find it with a shovel. The simple exchange of an unworn jacket in a smaller size (which would not hurt them financially) would have prevented this review and my distain for KUIU. This experience reminded me of a famous quote by noted author/lecturer/educator Brian Tracy: "The ability to discipline yourself to delay gratification in the short term in order to enjoy greater rewards in the long term, is the indispensable prerequisite for success." KUIU management should read his books on the psychology of sales & marketing. KUIU is rated F by the Better Business Bureau. read more

KUIU - Outdoor Gear Near Me - Dixon, California

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Terrible customer service. Bought a jacket and two pairs of pants from here. Bought a third pair of pants (online) and they were never delivered to me. Paid $150 for pair of pants that got delivered to somebody else. I'm going back and forth with customer service -- they are dragging their feet reaching a resolution. I'll never buy another product from this company again. I'll buy Sitka from here on out. read more

The customer service from the employees was amazing! Very friendly, eager to help and in my opinion went out of their way to help find and direct us where we needed to be. The store is small so i definitely wish the women's section was bigger, it's hard to pay those prices without being able to try the product on because it's not in store. I will say the customers in the store (I believe were friends with the employees) were a whole other story on the other hand. We were coming home from hunting so this was a last minute quick run in and Christmas treat to ourselves before my husband dropped me off at home to turn around and go back out pig hunting. There was a couple in the store (I even complemented the wife on her really pretty sweater) turned to the female running the register and said "GOOD LUCK WITH YOUR CROWD with the snottiest of smirks) and I thought to myself how incredibly rude. We are all here for the same thing to purchase quality hunting gear to protect us from the elements and not at a low price either. So truly I hope the woman doesn't drowned in the next rain storm because her nose is so high in the air. However again the staff were beyond friendly, I only minus one star just because I wanted to shop for more women's gear. We dropped a pretty penny without hesitation, paid cash, and was gifted a nice KUIU Duffle Bag which was pretty awesome. Definitely will be back, nice drive and so far we enjoy the brand itself. read more

Dnt let the warranty drag you into buy their expensive product with bad quality. I recently bought a brand new pants that didn't even last 1 season. i try to get a warranty replacement that was denied. cheap product I'll rather stick with realtree camo. Walmart brand lasted me for 10 years. kuiu doesn't even deserved the 1 star rating! Save your money and buy something that's with the good quality! read more

Great store, my husband loves the quality. I recommend this store to friends. It's expensive but good stuff

Good selection of hunting gear...staff is helpful and friendly. They held a purchase for our grandson for us to pick up with no issues

We love this store! Great items! From hunting gear to cool street clothes. The tshirt material is my favorite. Amazing quality! Highly recommend! read more

Have to say the quality of the KUIU products and their customer service is top notch! Was really hesitant to spend the $ but everything we have bought has been amazing. They have great selection on all your hunting pants/shirts/javkets and packs. Finally found a pair of pants where I have decent pockets and cooling without having to buy a pair in the men's section. read more

Drove from home to Dixon which was an hour and a half. Looked bigger outside than inside but this is where I order my gear and I wanted to return something. Easy return and was helped but the lady who worked there was more customer centric and helpful than the other guy who has already been mentioned in reviews. I get it, it is not a life job so I won't hit the store on that. I knew what I wanted so it was nice to get some help regardless, considering I dropped $1k in clothing and gear. Selection was nice but some sizes were out which means demand is good for their quality items. I got a discount on a few items so I was happy. Didn't realize I double bought two items online and from the store, so will need to head back but there is so much I can buy it won't be a problem or I just keep them since the clothing is so nice and warm for my winter and hunting needs. I bought a backpack the Divide 2000 and it was nice to see it in real life for my hunting needs - definitely a good pickup. I also bought another Guide Jacket in Verde (all my stuff is solid or Vias print). I like KUIU and my experience at their store was good and exceeded my expectations. I spent a nice amount but their clothing and gear is so worth it. Worth a visit if you are into hunting, outdoors or just quality clothing and gear. read more

KUIU - Outdoor Gear Near Me - Dixon, California

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Was preparing to order a bunch of gear online so I went in to make sure my sizing was correct! Idk why they have so many negative reviews on customer service lol they were super friendly and willing to let me try on everything and even explore the backpacks. Helpful and chill environment read more

I will say this place has some nice things, But with that said they have a gold bar attached to all their items, They are very very expensive, I don't mind paying for high quality items, The staff is very unfriendly and rude, Especially The short guy with brown hair, unfortunately i did not get his name, Extremely abrasive when I was asking him about the jackets, He also said right in front of me I am going to take the tags off the jacket so you can't return it, That is extremely rude and unprofessional assuming I am going to return a jacket and taking the tags off without even asking me, Their waterproof jackets are priced from $550.00 to $800.00 plus OMG, Word of advice smile And acknowledge a customer without attitude, If you don't like your job quit or work elsewhere, What a jerk, my advice go elsewhere for a jacket You have been warned read more

Love all the Kuiu clothing. It's really lightweight, durable, and last a long time. I bought quite a bit clothing for fall, and winter for northern California for waterfowl hunting. I just bought the Kutana stretch woven pants for hot weather hiking and their strong fleece 260 hybrid for a midlayer. Hands down the best outdoor clothing store. read more

KUIU - My first goose I shot in Princeton last year. - Outdoor Gear Near Me - Dixon, California

This store is great. Small but has a ton of stuff. Staff is awesome and knowledgeable and their product is unmatched.

Matt at the Dallas store needs to be recognized for going above and beyond. My brother in law was a huge KUIU fan and had bought 7 pair of attack pants just prior to his unexpected passing. When I told Matt what had transpired he immediately worked on a solution to refund the money to my brother in laws widow. Class act and quality guy! Thank you KUIU for hiring people like Matt. Most importantly thank you Matt! read more

I took my family to the showroom recently to exchange out some packs and purchase some new gear. The staff was awesome. The gal with the long black hair was super awesome and helped with our pack changeout along with Cody. Cody helped get numerous pairs of pants and they both answered numerous questions. Their gear has always performed fantastically in the field. I'm looking forward to more of the same with the new gear purchased. I highly recommend them. Thank you for making a great experience for our family. read more

if you're looking for quality outdoor gear and in the area you should definitely stop by the show room. The staff are very helpful and knowledgeable. They also tend to have items in stock in the show room which are not in stock online. it's worth calling them to see if they have it in the show room if you're striking out on the website. Although they've temporarily pulled it because of Covid, they usually have a rack of deeply discounted return items. If you're at the ends of the Sizing spectrum you can usually find some pretty good deals. also if you're looking to buy one of their packs, I would definitely recommend stopping by if you can and getting it sized and fit by their staff. read more

Bought a hunting jacket. Inspected the item right away and found wears and tears on the edge of the inner fleece of the hood where the outer layer and the inner fleece sewed together. I emailed Kuiu same day I received the item, and ask if they would give me free shipping for an exchange. The next day I got a response said to send them photos, so I did. Few days later I got a response from them saying, it not covered under warrant, (what?). I emailed them back, requesting 20% discount for the condition of the item I am getting, especially for the price over $200. Waiting for their response. read more

KUIU - Kuiu jacket - Outdoor Gear Near Me - Dixon, California

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Order #K2788207 (online, on the KUIU website) My package just arrived. Only the beanie was in the box. Where are the gloves I ordered. Probably the last time I order from you. My very first order, and I'm missing half of it! Now I have to wait around another week for the gloves! read more

All the Kuiu gear I have is made top notch but their customer service is a bit frustrating. Shipping charges really start to accumulate when trying to find the right size or color. Recommend they at least correct the colors shown on the website to be more representative of their products like normal clothing brands. I strongly advise buying several sizes and colors in one order and returning the colors and sizes not wanted to save on continually accumulating shipping costs and hassle. I will say they do include a return shipping label with each order which saves hassle and is appreciated. CS people are typically not very knowledgeable with the gear but occasionally you get some one how is familiar which really helps. The colors of their solid pants are extremely misleading. Sierra Pants in "Bourbon" are actually traditional army type olive green. Sierra Pants in "Ash Brown" are actually a dark green so dark it looks black until seen in really good light. Attack pants in "Loden" was supposed to be an olive green type color but was pretty much British Racing Green. Pretty frustrating when you have to buy site unseen for size, fit, feel, function AND color! My Yukon gaiters in "Major Brown" are just as advertised in color and are a fantastic in use! NX ultralite rain pants (sadly Kuiu no longer makes ultra lite gear) are super light and very durable especially considering the weight. Perfect for when rain is a possibility not a constant. Their zip dry bags are awesome for organizing kits in your pack and keeping things like electronics and first aid dry and clean. read more

Incredible outdoor clothing and extreme hunting equipment. The quality and thought that goes into their gear is second to none, and has spawned the big brands to try to duplicate... they don't come close. I think the best part is the people behind the counter all understand the gear, including the wide variety of fabrics and climates where they'll work best and are super friendly! Overall a great experience every time. read more

I went to KUIU retail headquarters today and I had an amazing experience with their staff!! My sales associate was Damien, and he greeted me with such a pleasant smile, friendly warm personality and was eager to help me. Damien was extremely knowledgeable, helpful and was eager to provide all the help that I needed. He really took time to get to know me and his customer service was outstanding! I felt right at home and he answered every one of my questions and made me feel like a VIP customer! Thank you for the exceptional customer service and I'll be back soon! read more

I just bought this jacket in January and was very happy with the feel and warmth. Unfortunately a few days ago I noticed discoloration on both sides of the collar. I am looking for someone from KUIU to reach out to me regarding this matter. read more

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Great stuff for outdoors people. We stopped in just because we were curious and wound up getting awesome gear. They have wicked good gaiters, hats and gloves. The man that helped us was super nice, able to answer all our questions about the materials and gave us the 411 on the company. He uses the product so he could share that perspective as well. Locally based business, which is always cool. They had really great looking pants with reinforced knees that I'll be stoked to get when they come out with a women's version. If you spend time whacking around in the great outdoors you should check this place out. read more

Terrible customer service!! Pants run small and the return process is two weeks and YOU are responsible for the return shipping! I would save the hassle and buy Sitka for the $$ spent on KUIU. I cant imagine the process of returning a damaged piece of gear. read more

Loved the store. Very boutique like. Displays are perfect and merchandise full to choose from. I saw size up to 3x for men and some great sales racks as well. Love that they offer a Military discount as well. Left there spending over $300 for gifts for Birthdays and Fathers Day. Great store. read more

Worst customer service! After about 10 calls and receiving the message "voicemail full call back" I finally got through. On hold for 20 minutes and the lady apparently hates life! She was terribly rude. Not to mention slow. Oh and I forgot to add before I placed this order I tried to check out with credit cards for two days and the website wouldn't accept it. I had to check out through PayPal. Maybe why the hold wait time is so long. NOT IMPRESSED! read more

It's always a 50% chance that I will get good or bad costumer service. I went in on Black Friday and once I entered in the store this middle age guy and a younger guy gave my friend and I a hard stair, not even a "hello" or "welcome in", just a cold stair. I looked back at them and they both locked eyes on my friend and I for a bit until we went towards the back. It was busy but if they were going to give us a cold look they could at least say "hello". Once I got my stuff I went to the counter and they started scanning without even saying a word, they only said "phone number" like it wasn't a question but more of a demand. They read back a random email asking if it was mine and I said "no". They had to retype my email and they were not happy about it, acting like it's my fault. After I payed they didn't say bye or thank you. I took my bad and walked out. Honestly I was super disappointed because kuiu use to be very friendly, I wouldn't expect to see 2 guys who either hated their job or hated me for no reason. Even though this store is expensive I mainly shop here because of the good service I get, but if that's not the case anymore I'll just shop at bass pro and buy real tree hunting gear. read more

Great customer service! Super helpful with trying on items. And even better deals in store! I highly recommend going in!

Zero stars if I could based on subpar customer service and lack of knowledge regarding orders and what an item hasn't been shipped. Places 2 orders over a weekend. One on Saturday and one on Sunday. My Sunday order was at my house in 3 days. My Saturday order is MIA. Nobody from Kuiu has been able to give me an answer as to what's going on with my order. I'm only 45 miles away and I should have my product by now. Paid $16 dollars for standard shipping and that's a ripoff because my product is MIA. read more

If you're looking for quality hunting clothing at a decent price, KUIU needs to be on your radar. Excellent quality and design, at a far better price the Sitka and comparable to First Lite. I like to support local companies and when spending the amount of money you spend on premium technical hunting gear, I need to try it on and understand what I'm buying. Unlike a lot of these reviewers experience; I found the staff at KUIU extremely helpful, friendly, and very knowledgeable about their products. I talked with 3 different reps while trying on gear and was really impressed with their knowledge and help in getting me into the right gear for an upcoming pig hunt. Take some time and read the company story on the web site, it's what really sold me on the integrity of KUIU. Great gear and great service. Yay! I'm a fan! read more

I have seen this brand floating around the hunting world for a few years but never realized they were a locally owned company in my area until recently. I can't speak for their camo patterns because I'm a Sitka guy but I've purchased hats, base layers and a bino bivy system from them and all were made with excellent quality material. I see many negative reviews based on customer service and shipping issues but I have always received my products quickly and they usually throw in a free decal or discount code for next purchase. read more

I finally had time to go to Kuiu store today hour drive no problem I purchased the bino harness 2 pouches and a hydration bag 243 .00 no problem but that lady at the register was one rude individual read more

I am disappointing to see so many negative reviews for something like customer service when the products are great. Not to mention no responses from the company. People buy using these reviews, so would be logical to give feedback on these forums. Bottom line, if you buy KUIU to bow hunt in the rain with varied terrain, you won't be disappointed. If it was made of quiet material, I would give it 5 stars. It is much louder than other gear but very well made. read more

I've used the competing " alaska town named gear" for years. It simply does not hold up and in spite of their life time warantee they won't stand behind it. Kuiu is well made fits great and has proven to be very durable. Kuiu gear is absolutely the best hunting gear I have ever used. I recently invested In Yukon rain gear 2 weeks after it went on sale. Kuiu issued me a credit with out any complaints or resistance. Who does that? I'm now a raving fan. read more

Super Down Ultra Hooded Jacket is a Chinese rip-off. After reading the KUIU history and description of this jacket, I purchased the "super down" piece to keep warm during a pack trip scheduled for early August. The jacket that arrived within a week, contrary to the photo, looks and feels like it has no down. For the $299.00 price tag I feel I'm paying for great marketing and Chinese construction. As the return policy requires the buyer to pay for return postage, I emailed customer service Friday morning at 10am to inform them I should not have to pay to return a misrepresented item. I asked that they not deduct the UPS slip cost from my refund. It is Sunday at 2:23pm and I have yet to receive a reply. I believe the 5 Star rating KUIU receives across the board is not legit. read more

The staff were super helpful and knowledgeable about their equipment and merchandise. My husband needed some new camo for hunting and they were answering all his questions and make us feel like our business was wanted which was great! I do with KUIU had more for women but overall the experience was very good. We will definitely come back! read more