I (female) came in to this location this morning, shortly after opening to purchase a firearm.
I knew exactly what I wanted. I had my FSC card, my property deed & a real ID.
After waiting several minutes while multiple employees walked by me, someone finally asked if I needed something. I told the guy I wanted to make a purchase. He looked surprised and immediately seemed like he was assuming I wasn't going to have the proper paperwork. He asked for my required documents. I had all of them. He then said the "system" was down. I drove 30 mins to get to this store so I asked how long it would take to for the system to come back up. He said he didn't know but probably an hour or so. I had accounted for the time it would take to do all of the paperwork/wait in line, but I did not have time to wait around for an extra hour as I had to be somewhere this morning. I left and decided I'd come back in the afternoon.
Around 1:30, I had time to go back before a dentist appointment in Lincoln.
I went back to the firearms department where I stood around for quite a while before I was acknowledged once again. I can't help but feel like they just didn't want to sell to me because I am a woman who has tattoos and colored hair because they helped men who walked up after me quickly even though I had been waiting.
Someone finally came over to help me. I gave him my real ID, house deed and FSC. He looked them over intently for a while and then he said he needed to go check something. He came back and told me that they could accept the property deed but that I had to get it notarized. I didn't really have time to do this, but once again, I drove almost 30 mins to come back to this store so I just wanted to get it done. There was a UPS down the road and they told me I could go there and come back.
I flew over to UPS, paid $15 to get my deed notarized. At this point, I didn't think I was going to make it to my dentist appointment but went back to the counter to try and waited around AGAIN being ignored by multiple employees.
A different employee came over and I showed him my ID, deed and the requested notary paperwork. He said everything looked great but that there was no possible way that I would have enough time to get to my appointment. At this point, I have invested so much time into this purchase that I just wanted to get it done.
I called and cancelled my dentist appointment in order to make this purchase. I went back to the counter and the SAME GUY looked at my deed and said he could not accept it. I explained that another employee earlier told me they could, it just had to be notarized and that he himself literally just told me it would work, we just didn't have time to process everything SO I CANCELLED MY APPOINTMENT. He said nope sorry, it has to be a "title" not a deed and said he can't do anything.
I went to the front and talked to a manager because I was very frustrated and out $15. The employee at the front counter called over a manager from the firearms department. This employee was really nice and looked over the deed and said that they have taken them before and it should work. She walked me back to the firearms department, took my paperwork in the back and talked to someone. The whole time she was in the back, the guy who told me he couldn't take the deed was standing back there staring me down.
The manager came back and said they in fact could not take it and I could not make a purchase.
At this point, I had already decided not to spend my money here. I told the manager to give me a $15 gift card for the notary reimbursement (which they did). This process took FOREVER.
I went to another store the same day and made a purchase with ZERO issues. I ended up spending over $1k at a competitor because of this horrible customer service. read more