The service here is terrible. They clearly could not care less about serving customers if it means they have to stay open during business hours. At least 20 minutes before closing on Friday, I heard who I presume to be a supervisor at the front, tell the other employees to get everyone to the register immediately. When I asked why I was being rushed to purchase my items when there was still plenty of time, he said because he has to count the register before he can leave. Sir, the way you run a business is to stay open during business hours. He was rude, dismissive and unappreciative of my business. You will never get another dime from me. And based on the other reviews, I imagine this business is regularly losing customers because of poor customer service. read more

Robert was so helpful and really looking to teach and share info. He got us set up with some striper trolling gear, demonstrated proper setup for correct presentation, even told us the trolling speed and depths we should be targeting with the gear we bought. Very kind, very helpful. Appreciate you Robert! read more

Fisherman's Warehouse - Outdoor Gear Near Me - Sacramento, California

The absolute worst customer service I have ever encountered.Management was not only unhelpful but were demeaning and disrespectful. Was attempting to have support in repairing or exchanging an item bought within a few days that broke on first use. We were provided with a dismissive attitude and told to "google manufacturer's information" to take it up with them. Will never give them business again and recommend buyers beware. read more

$25.00 to put a top shot of line on an ocean reel. Oh you need a knot also. . $25.00 additional . Spent tons of money there. 4 Penn reels 8 Daiwa reels Service is free at other fishing stores. I guess self checkout is next. So it $50.00 service fee per reel, plus the cost of the line. Was going to purchase 2-3 more reels.... No Thanks read more

Fisherman's Warehouse - High Tarrifs, fees that are unsportsmanlike. - Outdoor Gear Near Me - Sacramento, California

Does this place have new ownership? Customer service is just weird now. Back in days it was very different. Store always had a warm welcoming feeling and employees were very helpful. read more

Used to shop here a lot - before Bass Pro opened. Still won't shop BP as I prefer to support a "local" business. Anyway, went on an unplanned break from fishing and decided to head over and pick up supplies. I've been out of the loop and it appears that they are under new ownership. Service was ok. When I pulled the flouro leader that was just purchased out of the box it had white dust all over and appeared degraded. The line snapped with a slight tug. Junk. The spools I had lined acted up when casting them. Disappointing. read more

I just came in today to get some supplies to go Shad fishing this weekend. It's my first time fishing for Shad and an employee, Jonah, helped me find what I would need to have my best shot at catching the fish. The jigs and lines were a decent price and I was able to get in and out in under $20 and 20 minutes. Good value, good service, and the parking isn't too bad either. read more

Fisherman's Warehouse - 6lbs line, 1/32 AK round jig heads, and AK mini grubs. - Outdoor Gear Near Me - Sacramento, California

I don't remember the customer service being so weird there. I have nothing against them maybe it's just a long day on the boat coming in wanting to return something. They have a excellent selection of gear and tackle. To give you an example you go into a Genuine Chinese food restaurant you're going to expect the worst customer service but the best food. That's how fisherman's Warehouse is . You don't go there for the customer service you go there to buy your stuff and get out because there's nobody else who has that specific tackle you needed for your fishing trip.But remember you have to be there after 10:00 and before 5:00 and then you win the prize. read more

Needed a new rod, and did some homework and saw they had Shimano rods on sale online, so drove 15 minutes over there today, and when the lady rung up the sale, it was 280 (260 + tax). Sale online was 208, when I told this, she said "I think that's for online sales only, let me check," and she came back she said "only for online sales." Can someone explain why you'd advertise a sale online, then not honor it in store? I didn't even bother arguing, I just walked out of there. First time customer, and will be my last time there. read more

Just spend 250 dollars on a rod and did not get acknowledged by the cashier once. Younger kid working the cashier was checking me out did not say hello to me nor did he say thank you for spending my money with them. I really want to support smaller businesses such as this one but when I get treatment such as this it makes it very difficult to go back in the future. 30 minutes before going in I saw a review about customer service not being like it was and quite frankly I have never seen it good and never felt welcomed going into this store. I have had countless of more enjoyable shopping experiences at bass pro shops and sportsman's warehouse safe to say I will not be shopping here again. read more

Visiting the Sacramento area and needed to check this place out and they have majority of your fishing needs from rods,reel, bait, lures and more. Good selections of everything. Friendly staff and knows their stuff. Highly recommended!! I bought a couple of new lures and the fishing addiction is real..hahaha read more

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I've come in a couple of times, and Robert, the manager, has been outstanding every single visit. I'm new to boat ownership and trolling, and after making some mistakes buying gear online, Robert took the time to fix everything and get me set up properly. No upselling, no pressure, just honest help that fit my budget and my needs. I can't recommend this place enough. Robert and the store were absolutely fantastic. Will definitely be back!!!!!!!!!!!! read more

Man and I thought the management was bad under Mike, this new manager has absolutely no idea what he's talking about when it comes to fishing and the shelves have been even more empty since he started. Not to mention the creepy vibe he gives off. I love the staff here and a lot of them are super friendly and knowledgeable but I wish the store was better managed. They haven't got any of the new baits in that are on the website like they used to and even the common things are never in stock. read more

This place has gone down hill. They keep replacing all there knowledgeable employees with up charging idiots. I called and spoke with a man named Robert about pouching a trolling motor. After a couple different calls and debates he finally told me he could order what I needed. When I went to have the trolling motor installed it was the wrong size. I brought it back and was telling him and he kept getting passive aggressive with me that I was wrong and whoever was installing the until didn't know what they were doing. I took my business elsewhere. read more

Amazing experience today. The guy that helped me was absolutely legit. Had my two reals re spooled, helped me find refills for my Niko set up and was super chill. Next time I have money to spend I'm not wasting time anywhere else. read more

That new manager is horrible. I came in and bought a reel I had called and had put on hold the day before. When I got there the reel was a display and had no box. I agreed to buy the reel but asked if they could either work out a deal on a little off on the reel or the line. The one guy who was helping me said I had to talk to the main manager who in the end said no. I then decided I wanted to buy another reel so I asked him ok I am buying another reel would he mind giving me a deal on just the line for that reel since I spent over $600. He tells me no again. He seriously doesn't get what good customer service is. Thank you to all the other employees who put in the effort to help me. read more

This place has gone down the dump. No customer service. Out of stock on everything I needed. When alan fong worked there it was run much better. I will never go there again rude customer service. this is the store in Sacramento. read more

The first time I went into fisherman's warehouse was back in 2012. I was starting out as a complete newbie to fishing, and relied on help from FW staff. Well. I received zero help from the large pompous and condescending man at the counter, ended up getting skunked, and decided to learn fly fishing instead. Fast forward, I got an itch to learn bass fishing and came into FW last weekend. The shop was really busy and the staff handled the crowd really well. I received constant assistance with new staff on gear, how to use such gear, and also information on the fishery I was targeting. I really like the variety of baits and tackle. I was able to find everything I was looking for and not many items were out of stock. Big shoutout to Austin and the tall employee with the Simms hoodie!! They really helped me enjoy the world of bass fishing. After this much improved experience I'll definitely be back. read more

Everytime I go here that just means I'm having a great day this place is my heaven and they have everything. The staff are also amazing.

Huge selection of salt water and freshwater tackle. The staff is helpful, and knowledgeable about the gear and the fishing spots. Prices are on par with Bass Pro, but selection is superior. read more

I walked in today hearing three counter guys yell " we are busy!" to an employee asking for help. I laughed it off, and overheard their conversation that they were busy with. Not work related. I, and a dozen other customers, walked around without any assistance. The young lady at the counter was the ONLY person helping customers. When she asked if the counter guys could answer the phone, they yelled "We are busy!" and ignored her. I found most of the baits I was looking for. About $200 to $250 worth of merchandise. I stopped to look at reel in the case. Asked to see it. You guessed it "WE ARE BUSY!" I dropped the basket and left. It used to be a nice shop with good customer service. Wish I could give it ZERO stars. read more

You know what they have? EVERYTHING. Yep, it's a warehouse, alright. There's also a nice selection of Goretex outerwear. A week after we stopped in here, and bought up armfuls of stuff for freshwater, my son also visited the Manteca location, blowing his budget on saltwater gear. He said that one was even bigger. Nice staff here. I'll have to check out the Manteca site to see if my son was telling a fisherman's tale. read more

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Went into the warehouse to grab a few things and instantly felt judged by the workers behind the counter. I walked around looking at everything and the girl would say something to her coworker and he would look up at me and laugh. Throughout the 20 minutes I was in the store it was like this. Honestly will stick to bass pro or Walmart. Very sad and rude people read more

We are new to town and figured we'd go to the big local fisherman's store to get my son set up with his first new equipment. We bought a discounted reel and it's subpar. We went back one day later because the line was jumping out of the spool uncontrollably. The manager wouldn't even hear what the problem was, the answer was no. They won and lost a customer this day, the manager knew it and couldn't care less. Don't come here if you want a reasonable return policy. Good ugly stick rod though! Try Big 5, Target or Walmart! read more

This place has everything! It has a wide range of items, and great prices too. It's nice having a store like this local. Staff is super nice, informative and ready to help if I needed any assistance. Beats online prices and online shopping and having to pay shipping costs. Parking is easy, tons of spaces. read more

Bought mini worms, placed in my frig immediately then in the ice chest for the morning. They were all dead when fishing the next morning. Also, they are marking their lures at one price and then up-charging when scanning at the register. I have always loved the warehouse, but they have been cutting too many corners at the customers expense. Can't get an honest deal here anymore....Too bad. read more

Horrible customer service. Your business is going downhill with these lame workers working for you. I have been going here for the last 4 years and spent at least $1k every year in the store. But I will never be going back. Austin was great but these workers you have now do not want to work and are not knowledgeable. I bought your reel and had it spooled with line. I was told to come back to mark them every 100ft. I came back today they the guys behind the counter told me that you guys dont mark lines. I told them Austin has been doing this for me all these years. I also told them that I was told to come back to get this done by Austin. Their reason why they can't do it is because it's hard to unspool 400ft and mark them. Such BS. Then they miraculouly said they can do it for $25. Really?! after I spent $500 dollars and all it will take is 5 minutes. Rip off. I will never come back here again! read more

Fisherman's Warehouse - Receipt of how much I spent and they are giving me finger - Outdoor Gear Near Me - Sacramento, California

We went in after breakfast looking to stock up on some gear. We both needed to use the restroom not seeing the sign that said no public restroom. I used it then my boyfriend went to use it. I was waiting for him with our friend at the register while he checked out and my boyfriend was confronted by a man literally on the outside of the door and in his face pointing to a sign that said no public restroom. My boyfriend said sorry I didn't see it then they proceeded to get into an argument as the gentleman was causing him of stealing! They came to the front of the store where I was and continued accusing him of stealing, my boyfriend took his button down shirt off and said search me. The guy just kept saying you seem guilty! i let him know I used the restroom as well and didn't see the sign. we are both very active in our community and love supporting small businesses. the amount of disrespect that came from this gentleman is unbelievable! We will never return! If you want to be treated like a second class citizen then this is your place! read more

They have a lot of supplies here, anything you could ever need for your next outdoor adventure! I came here to look for some weights for my crab snares and the guy working there had to ask his other boss what is best to use. But it's ok, we all start somewhere, I got what I needed but wish the staff here were more helpful/knowledgeable since I'm starting out myself. During crabbing season, the crab gear runs very low so I'd suggest coming here ahead of the season to get your gear. Overall good experience and happy with my purchase! read more

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Great Fishing Store Near Sacramento.!! The location was easily visible from Folsom Blvd. not far from HWY50. As someone who absolutely loves to fish and rummage through tackle this experience was very pleasant. It was a good place to find rare tackle. They had freezers full of once living baits. (I imagine where allot of Fishing guides buy there bait). In fact there were allot of locals sharing recent experiences and fishing photographs of recent catches posted all over the shop. The staff was very kind and knowledgeable with a ton of advice. My mom and myself love these places and find it fun to check them out and leave an honest review. I would recommend this place to new and seasoned fisherman of all ages/genders. The parking was nice and close. Wheelchair accessible. What's not to love?.! Great power bait selection as well.! Good luck on anyones next fishing trip.! This place will help with the knowledge and tools you need! Most likely one of the best tackle shops in the area hands down. read more

Went to fisherman's warehouse today had everything I needed. Friendly staff as always. Very pleased to see there taking Covid 19 serious! Good job on that. Excellent like always on your inventory. Oh yeah prices were comparable to the big stores. Better on some items. read more

Cool store but god damn opens at 10am! Fishermens are out on the water by 10am!!!! No idea why opens so late!

Big thanks to Austin and Tony (guys behind the reel counter) for helping me out on a last minute line spooling I needed for a trip the next day. I had around 800 yards of line to spool so it took a bit to create Bimini twist connections and such, and they both made sure the connections were solid and the line was spooled on tight. Would highly recommend their service and professionalism! read more

Great tackle shop been going there for over 15yrs. They always help me out with anything i need

I ordered some deep 6 divers and some apex lures it said it was delivered I called there number this fool became hostile and told me I was SOL I responded it doesn't work that way and hung the phone up on me don't buy from this company. read more

Fisherman's Warehouse is Sacramento exclusive Fishing outfitter. They carry 100s of baits, Rods, reals, terminal tackle and live baits for your saltwater to freshwater fishing needs. I started going to them about 6 months ago in pre spawn fishing season. They will work with you from Pairing and rod and reel combo to targeting your exact line and lure weight ratios. Fisherman's Warehouse keeps a solid stock and all Plastics and hard-baits. If your interested in something they don't have, simply ask for Kevin! He'll work with you one on one to get the exact product you need. Check out their website for special offers and dates and times for local tournaments. I will forever be a long time customer and support this local community store. Keep Yelping! read more

My husband and son can hang out there all day! The staff always take such great care and provide excellent service, purchase assistance, and repairs. Great variety of brands and inventory. Welcome atmosphere. read more

This is a great place to buy unique fishing gear. Bass Pro Shops, as much as I love the place, doesn't always have what Im looking far. Fisherman's warehouse is smaller in size but they have a lot of gear, lures, rods and we'll known brands!! ( Gloomis rods, Shimano reels, you name it)! If you're looking to fish for a specific fish, they will set you up with the right gear and get you started!!! These guys really know their stuff!! Highly recommend fisherman's warehouse!!! read more

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A very helpful group of people here. They are also more knowledgeable than your average joe, love going here. Like a kid in a candy store, and I'm in my 30s. Thanks for the help guys! read more

Pretty cool place, lots of good brand name rods and reel. Plus if you need any lures or jigs they have plenty in stock. It's a small fishing store with a big selection. read more