I've come in a couple of times, and Robert, the manager, has been outstanding every single visit…read more I'm new to boat ownership and trolling, and after making some mistakes buying gear online, Robert took the time to fix everything and get me set up properly. No upselling, no pressure, just honest help that fit my budget and my needs. I can't recommend this place enough. Robert and the store were absolutely fantastic. Will definitely be back!!!!!!!!!!!!

Robert was so helpful and really looking to teach and share info. He got us set up with some…read morestriper trolling gear, demonstrated proper setup for correct presentation, even told us the trolling speed and depths we should be targeting with the gear we bought. Very kind, very helpful. Appreciate you Robert!

Excellent service. I bought a Lyman intelli dropper for Xmas. It didn't work. Replacement service…read morewas fantastic. Explained how it works. Step by step instructions. Would highly recommend. Thank you very much for a fantastic service. Wayne Evans

It's appalling how bad the customer service is in Sportsman's Warehouse. I have experienced the…read moresame problem at the Rancho Cordova store and at the Rocklin store. The problem is the firearms counter. I have purchased a few guns there over the past 13 years, and the experience has universally been horrible. The basic tone is this: The staff's demeanor is as if they are doing you a favor by selling you something. They are quite deliberately aloof, indifferent, and they slow-walk everything they do. This occurs whether they are busy or not. Either way, it will be an agonizingly slow experience if you want help or want to purchase a firearm. They randomly chose to use or ignore their "take a number" system, and when you go in there's never any way to tell whether you should take a number or not. You can stand at the counter, waiting for help for an hour at times. Often they won't acknowledge your presence or even make eye contact. It feels as if you are offending them by even being there, and they want nothing more than for you to just go away. If you actually wish to purchase a firearm, I would recommend budgeting at least two hours in the store. Or better yet, go to another store that has some level of competent management and values their customers. That's what I'm going to do. The clearest way I can explain it? The firearms counter at Sportsman's Warehouse is exactly like trying to get help from a big city branch of the California DMV. That sums it up perfectly.

The person who I took to be in charge of the bike shop is a Jerk…read more I picked up a bike share but it had flat tires. I rode to the closest bike shop , Peak Adventures and asked if they had air. Instead of just speaking plainly and telling me that he wouldn't or couldn't air the tires. He looked down his nose and in a mocking tone of voice said "Ooh that bike belooongs to someoone, Whooeever that is. It'll haave too bee retuurned to them." I didn't get his name but I'll never forget his face or voice. I'll never go back to that shop and I'll warn everyone I know about it.

They did a very nice job restoring my wife's bicycle to "like new" condition. They used to have a…read moreWinter sale on this service. I wish they would again. I would like to get mine done. A 40% off, faculty discount would be nice.

I went to Dick's Sporting Goods to find a pad to place under my spinning bike. Found this great…read morepuzzle piece, perfect size, easy to put together mat. A little spendy but what I wanted. I did find it later and half the price at Costco. Huge selection of various exercise and sports related activities: clothing, shoes, sports equipment, exercise equipment, camping gear, and more.

Walked into the store to make a return on a purchase I made online. Was immediately being shouted…read moreat by a black lady with colorful hair and glasses telling me they don't do returns or refunds on the cards. Very poor customer service in my opinion. Also nowhere online was I told that this wouldn't be possible. I was even encouraged to return in store if I was unsatisfied with my purchase.

I had a great experience coming here. I'm new to knives and had a problem with my Benchmade. Even…read morethough I didn't buy the knife there, Greg fixed it for me in about 3 minutes! Then I couldn't help myself and bought a Spyderco PM3! I'm bummed the shop is moving to Florida but I'll still buy from them on line. Thanks to Greg for the great customer service, I'll be a return customer!

I've been incredibly neglectful with my knives (both kitchen and pocket), so I dropped by with some…read morein varying conditions looking to get some assistance with sharpening them. The staff was super helpful and they helped fix up all of my knives- they're super sharp and clean now and ready for the kitchen!

"I came in to buy new ski boots on the recommendation of a friend who is a ski instructor in…read moreKirkwood. I was truly impressed by the enthusiasm and exceptional service from everyone at the store. They helped me select the perfect boots and provided custom inserts molded to fit my feet perfectly. There was absolutely no pressure to buy anything. I highly recommend this store to anyone looking for expert help finding the right ski equipment. Thank you, Michaela."

I just wanted to publicly thank Eric and his generous soul for helping a snowboarding brother out!…read moreMy 686 Hydrastash bladder burst on me this past week and I was desperately in search of a new one before heading back to Tahoe for the week, and the brother came through! I know Helm only caters to and even though I , I still support this long running local business. So if you need assistance with any related questions, go see Eric at Helm!

Thank you so much for upgrading our lexus! We are camping ready!…read more This is our 2nd car that we purchased a roof rack and bike rack for from rack n road. The experience, like the first, was quick, informative, and convenient. Everyone is very educated about the products and eager to help. We are very happy with the piston ion bike rike and yakima mega warrior roof top basket. Made my car look like a beast! Thank you again for the installation! We definitely recommend rack n road to anyone looking for more space or fun toys for their next outdoor adventure.

I finally came in to buy a 4 bike rack. I have been meaning to buy one for 17 years. They were…read morevery helpful, I paid a deposit on Monday, and then brought it back for an install on Friday. It took about 90 minutes and I hung out at the mall. They showed me how to use it, and then Saturday we took our bikes to San Francisco.

Courtside is a great spot for all your tennis (and pickleball) needs…read more They have a wide selection of racquets and accessories to choose from. If you're not sure what racquet best fits your needs or play style, they do have a rental program where you can rent any of their demos for a month. For only $40, this is a steal! Plus, the $40 goes towards the racquet you'll be purchasing. The staff is also knowledgeable and makes great recommendations.

Yes, I would definitely recommend this place…read more My wife bought both shoes and a tennis racket here, and the service was excellent. She tried six different pairs of shoes before finding the right fit, and the staff was patient, knowledgeable, and never made her feel rushed. She also used their racket demo program, which was great. They took the time to understand her game and helped us choose equipment that fit her skill level and our budget, which we really appreciated. We also had a racket restrung and the turnaround was quick and easy. Another nice bonus is that there are plenty of tennis courts nearby, so you can immediately try everything out. It is refreshing to find a shop that offers this level of personal attention and real value.