we pulled up all the lights were on drove around the restaurant five times yelled into the intercom tried to go into the restaurant and called and still saw not a soul. I wish I could give zero stars. read more

I have always liked crystal burgers, but the last few locations I have been in, I walked out for various reasons. The one here, in Oxford, is the same as the rest of the locations and well deserved complaints.. They have an old sign taped to the door making excuses regarding staffing shortages. Cashier was making patty melts with instructions from one the other employees putting together sandwiches. The location in Olive Branch and Southaven are just plum nasty and would not eat at either of those locations. Oxford was fairly clean, but SLOW, so I left. Don't expect any changes, I've been complaining on this platform for a while, with Crystal reps responding, then nothing. Give up and go somewhere else. Need a Whitecastle. That would solve the issues read more

Horrible wait times, most orders end up coming out incorrect. There needs to be more staff. read more

Sign says open 24/7. Pulled up. No one in sight. Honked horn. Nothing. Knocked on glass. Nothing. Prayed to the Gods of White Castle. Nothing. A tragic ending. read more

Krystal - Sign says drive thru is open 24/7 but there's no one here. - Burgers Near Me - Oxford, Mississippi

My family and I came into to the Oxford location on 11/29/24 at 6:42 pm and placed our order and paid cash on ticket number 10048. We waited in the lobby for over an hour and 30 minutes with multiple people getting there food that came in after us. I requested a refund which should be easy since I paid cash but the employee said they had a no refund policy and gave me the managers phone number to call. I called the manager and he told me they had a no refund policy and that I was not getting my cash back or the food I order because they did not know what I ordered even with me having the receipt. So the only legal thing I knew to do was call the cops. I filed a policy report against Krystal for stealing my money and fulfilling my order. I have called the corporate office and they do have a refund policy. I am giving the corporate office a chance to fix the injustice. If they are unable to give me my refund back I will be taking the to small claims court. Its not about the money its about the poor management, poor customer service but most important the principle on the matter and doing what is right. read more

Krystal - Managers phone number is 662-589-0380 - Burgers Near Me - Oxford, Mississippi

If you're the owner of this location you need to pop in every now and then to see how things are run because it is ridiculous. If you are going through town then just keep going. It's not worth the hassle. I actually live here and wanted Krystal burgers. I ordered my food and then sat in the drive through for close to 10 minutes. We were the only people there. Eventually knocked on the window and was told the card didn't go through. Said I would give them the card again after I see the food. Food was given and cold. Card works no problem. Just go to sonic. Not worth it. Let me be clear. It's Krystal's. Fast food. My expectations are at 0. These people suck. Seriously. I have never in my life complained about fast food but I will never return here read more

i've been here three times the past week. every single time i have been denied service. this last time i sat at the speaker for 20 minutes. nothing. went to the window. nothing. the guy inside went to the door and locked it so no one could go in and then looked at me dead in my face, smirked and walked away. the number they have listed is too long for it to work and the corporate number doesn't work for speaking to someone because they want you to complain online, like that's going to solve anything. this place sucks and needs to either be completely restaffed or shut down. i don't understand how they're still in business refusing to serve literally anyone in the line. read more

Krystal - a warning sign in a window - Burgers Near Me - Oxford, Mississippi

Did not even service us in the store at the counter inside we stood there 30 minuets with them just looking at us like there stupid while they serviced the drive thru and had us plus 5 other people waiting in line and never once stopped to take an order of anybody up front read more

I would give zero stars if I could. we got 12 crystals four people ate them and we all ended up with food poisoning. one person ended up in the hospital. It was so bad. Will never eat here again. Not counting the last time my cousins stopped by there and they told her she had to come in and then told her she only took cash so she walked away. This place is ridiculous. read more

Every time I've ever went, the service is terrible. They wait on you based on your race and if you're the wrong race you stand there and they just look at you and laugh. read more

Waiting over 30 min for food and still don't have it. Three cars sitting here waiting and not an employee in sight!

Understaffed restaurant. Waited over 5 min alone for my order to be taken. Took over 20 to receive a few cheese burgers. Not worth it. Only a few people in the place. read more

Husband went in only customer there and took 25 minutes to get 12 krystal's pitiful

Only person in the restaurant, still took 18 minutes to get my food. Also got charged 4% to use my debit card

Well y'all suck. No one serviced us at the front. Just looked at us. Then tried the drive through and sat there for about an hour and decided to leave. Pitiful people. read more

Zero stars is what they should get. We waited in the drive through line behind cars and when we made it to the order speaker, no one took our order. We sat there for about five more minutes, then just went inside to order. Terrible service. read more

Krystal - Long drive through line. Had to go inside to order after being ignored at the menu/speaker. - Burgers Near Me - Oxford, Mississippi

Every single time we have visited this location, we have been asked to pull forward and it has taken a 20 minute minimum wait. The food always comes out cold and with a thick layer of grease on the soggy bottom buns. read more

Average various meals. Free Wi-Fi is alright. Beef is good and so does the cheese and stuff. Still need more stuff to eat here.

To start with, this is a brand new location. I was willing to give some leeway but my experience was really bad. My total drive through wait time was 53 minutes. No, I am not joking. Once you turn the corner you can't change your mind and drive away. I watched through the window and they were getting a lot of orders wrong, as people were parking and walking in. They were swamped, it's new and everybody wants to try them. The back door opened and a worker went to go get napkins from the storage and I could see them putting together Krystals on every flat surface available, even what looked like the managers desk. My burgers were thrown together but boxed neatly. There should be some kind of way that they could keep the grease from being so heavy on the burger, by the time we got home the bread was saturated in grease. Before anyone says I'm being unfair, I remember when this chain was in Oxford the first time. It appears they won't be around long this time either, unless they correct these issues. I seriously doubt we go back. read more

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I went to Krystal on a Sunday-it is on the other side of town-to get a milkshake (they are divine!!); Machine out of order!!called today (Tuesday) to check on machine, the phone is on fax mode!!Not happy! read more

RUDE RUDE RUDE! The woman hated that I even pulled up. She even tried to convince me it would be 9 mins on 2 spicy chiks! When I told her that was fine with me, she huffed. You could tell that she absolutely hated her job & didn't want to even serve me. When I got to the window, there was no greeting at all. She told me the total & handed my change back without a word. If they weren't the only place open, I would've nvr come here in the first place, due to prior experiences. If you can save your self from the experience, I would definitely recommend it! read more

Its Krystal. The food is as expected. I have had several bad experiences with staff though including waiting in line while a group of them sat at a table loudly talking about the customers waiting in line. The same day while I was checking out, the girl asked the manager how to enter something in the register and she walked from behind the counter to get a soda from the machine in the lobby all the while ignoring me and my cashier while we stared at her. KFC went under because of consistently poor hiring and management. Hopefully they can avoid that. read more

I've always had a good experience at Krystal restaurants and this one is no exception. I ONLY get wings, fries, and an icee so I can't say much for the rest of their menu. The wings are amazing though. Best around! The staff has always been kind and accommodating every time I have gone (&I usually go at least once a week). Highly recommend if you're looking for some juicy, crunchy wings to snack on! read more

I stopped here traveling through and got diarrhea. It was the worst case I have ever gotten. As I finished my meal, I felt it hit me. The lady was laughing at me as I did the dance to get to the toilet, but by the time I got there it was too late. To make matters worse my phone and glasses both fell off and got in my new liquid home. Needless to say I will not come back to this krystals. Nothing. Like. It. Diarrhea. read more

It's a fast food place, not a five star restaurant. Every fast food place in Oxford has bad service. The line here is usually short, and I've never been ignored in the line or had it take more than five minutes. Maybe I'm just lucky. read more

Terrible service. Waited in the drive through for 30 minutes. There was one car in front of me. I looked up to see an employee wandering around the parking lot - actually right in front of my vehicle. After the car in front of me got their food, they continued to sit and talk to the person working at the window with no regard for me. Food was terrible as well. Do not recommend this location at all. read more

This is Krystal. Maybe some previous reviewers hadn't visited before, but the small, thin, greasy hamburgers are the REASON to go, not a reason to complain. I've been a few random times and have never had to wait more than five minutes in the drive-thru (start-up issues, maybe?). Bottom line: while Oxford hardly needed another unhealthy fast food restaurant, THIS one is an essential addition, if for no other reason than it's open 24/7. I-Hop, Huddle House, the two McD's... with Oxford's population (especially when the University is in session), we desperately need more options after 9/10pm. read more

i would give them NO STARS but guess what you can't!! one of my friends and i went to get food because we were famished well the lady at the window walked off from us MULTIPLE times and then she acted like she had a hole in her hand and dropped ALL of our change and made us get out the car to find it. then she told us you don't need the penny you need a dime. i will NEVER go back i've never been so mistreated by an employee of a fast food restaurant not even at mcdonald's and that says a lot. i highly recommend not to go to this establishment in oxford. it's a NO from me dog!!!!! read more

Unfortunately, even after being open a couple months in Oxford, the service is terribly slow, orders are wrong a lot and the food is always cold. Disappointed. read more

Zero stars should be an option. First visit, it was new but so incredibly slow. Just now my family went through drive through. Two cars in front of us. Took almost 20 min for them to get food. Next person gets food and we pull up to window. Somehow a broken credit card machine caused the wait. So now after all this wait, they ask for cash (could have told us this in the beginning!). Total was $26. Between the two of us we came up with $22. Wouldn't take it!! read more