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    Krystal

    2.2 (19 reviews)
    InexpensiveBurgers, Fast Food
    Open 8:00 am - 10:00 pm

    Order Krystal Takeout or Delivery

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    little, hard and crusty

    I don't go to Krystal's very often and it's been a long time since my last visit. Up until a few days ago, this has been the best Krystal's within a 40 mile radius of my home. I went through the drive-thru and saw "Pick 5" for $8.97 on the menu. I ordered 5 cheese Krystals and the employee told me to pull to the window for my total. I did that, and when she came to the window I asked how much it was to which she replied, "$10.44." I asked, "I thought it was $8.97?" to which she replied, "Yes! For the 5 cheese Krystals," and walked off. I thought to myself that's an awful lot of tax, and so I did a quick calculation and thought this shouldn't be more than $0.54 tax. So when she came back to the window I told her that I'd been overcharged, which is what I'd asked her about the first time. She then said, "Five cheese Krystals is $9.51," and stared at me blankly. Then she said, "So what do you want me to do? Do you want me to refund you and charge you the correct amount?" And she was gesturing with her hands as she spoke in a way that implied me to hurry up with my answer. I was floored. I just said, "Yes, please." Apparently she didn't know how to do a refund. So I can only assume it was her manager that came over to assist, and when she handed my card back I politely asked if I'd placed the order incorrectly, or something, to cause the employee to behave so rudely to me. She said I did order it wrong because I should have said that I wanted the "Pick 5" for $8.97. Otherwise, they are going to charge me $1.97 for five cheeseburgers each. Hmm. I just said, "Okay. Thanks." So either she didn't want to say that the employee made a simple mistake by forgetting about the special, or this is another dishonest franchise that is looking to rip you off if you don't mention "the special" when you in fact order, the special. smh McDonald's double cheeseburgers are $4.19 each. If they run a special of 2 for $2, which includes double cheeseburgers, I don't have to ask for the 2 for $2 when I order two double cheeseburgers. I am automatically charged the amount of the special, which is $2. Anyway, the person who I assumed is the manager told me that she refunded my card for $10.44 and completed a new charge for $9.51. She gave me two receipts, each reflected a charge, and nowhere on either did it show a refund had been issued. Of course I check today and there are two pending charges, one for $10.44 and another for $9.51. Hopefully, one of the pending charges won't complete, but if it does I'm afraid that giving them a second opportunity to correct the issue will probably just result in another charge. And lastly, the food was absolutely awful. Burgers were hard and burned. The bread was so small it didn't fit the patty, as small as it already is.

    a person holding a half eaten sandwich
    Johnathon H.

    I ordered 12 chicken sandwiches. I hadn't had Krystal in a while, so I used uber eats to get lunch. My chicken sandwiches were all raw! All of them except the 1 that was the size of a quarter and burned to a crisp.

    The lemon pie shake; $3 fucking wasted. Totally gross
    Lynx M.

    Service and restrooms were decent. The dinning area was clean except for this area where a customer was holed up and had his shit all over the place from food to personal belongings. I saw how they make the lemon pie shake (which is gross btw). It's nothing but some shake mix mixed with minute maid lemonade smh the burgers I ordered were fresh but my fries sucked! They tasted like fish and corn dogs 0_o this location could do a little better.

    Absolutely disgusting.

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    8 months ago

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    10 months ago

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    1 year ago

    Employees are nice. Food is good. Prices are ridiculous! Menu items are always available.

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    2 years ago

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