I've always liked Five Guys for what it is, but this location seriously caught me off guard on price and checkout transparency. We ordered 3 burgers, drinks, and fries and the total was $70+, which is already wild for fast food. On top of that, when you pay, it prompts you for a tip, which feels ridiculous considering it's counter service. What really bothered me most was the receipt -- there were fees listed that weren't clear, so it wasn't obvious what we were being charged for outside of the actual food. The food was fine, but at that price point and with unclear extra charges, it's hard to justify coming back. read more

I usually love Five Guys because of the generous portions, especially with the fries, but this time was a huge letdown. I barely got any fries in my order (see photo). For the price, I expect the quality and portion size Five Guys is known for. Really disappointing experience today, especially for this to be $18 and for the fries to be skimped one read more

Five Guys - Hamburger & Little Fries - Burgers Near Me - Kennesaw, Georgia

I ordered Five Guys January 1st through the website for delivery. The delivery went through Doordash. The first driver arrived at the restaurant and finally left "without picking up my order." A 2nd driver arrived and same thing. A 3rd driver was assigned, but she called to let me know the first driver had picked up my order. I called the restaurant and talked with Megan, a manager. She apologized repeatedly and said the same driver had done the same thing the day before. She remade my food and I went to pick it up since the order had been cancelled and a new driver was never assigned. When I showed up, my food was ready. Megan refunded my order and gave me some gift cards as an extra apology (although none of this was Five Guys' fault!) I was really impressed by the customer service! read more

Decent burger. Salty salty fries. Ridiculously expensive. For the price I'm going to Longhorns or Texas Roadhouse and have an actual steak. Two burgers, two drinks and one large fries is over FORTY DOLLARS. Ridiculous. How do they stay in business? read more

I ended up paying a little over 25 bucks for one meal and they couldn't even make the fucking fries edible 0/10 never coming back the checkout lady was nice tho read more

Great burger spot! Burgers are fresh and cooked to order. Plus, they have plenty of toppings for you to chose from. There's plenty of seating and peanuts are available for you to snack on while you wait. I only waited for about 5 minutes and grabbed my burger to go. The bun was warm, the parties were juicy, and the cheese was melted. I added quite a few toppings, so the burger got a little messy. But what's a good burger without a few toppings falling off the side??! This spot is on the pricey side, over $8 for a cheeseburger. But the burger is a nice size, you pick your own toppings, and it's not sitting under a lamp getting dry. I didn't get any fries. The fries are over $4 and the portion sizes are too much for one person to handle. Not in the mood for frozen beef patties? Try this spot out! read more

Five Guys - Cheeseburger - Burgers Near Me - Kennesaw, Georgia

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It's an ok spot to satisfy that craving for a five guys burger . The burgers came out good as usual, but this location sure skims on that overpriced large fries . I paid for a large fry and ended up with one cup of fries, definitely shouldn't cost like $8 read more

If I could rate 0 stars, I would. I used their online app to order a burger for my son (who was starving after a swim meet) and my wife, who was at home. The app said our dinner was ready, but we still had to wait another 7 minutes to get our meal, even though the restaurant wasn't very busy (there were about 4 or 5 tables with people). We finally got our meal, verified that there were two burgers in bag, and left. When we got home, my wife opened up her burger to find... NO BURGER! I checked my son's double burger, and... NO BURGERS! I immediately called the restaurant and their solution was to have me drive back (20 minutes each way) or put my name in a book of incorrect orders so they can give me a free meal later. That did nothing for our dinner that night. Thankfully, my other son was out and I called him to stop by Publix and get some meat so we could cook our own burgers. I proposed that they use Door Dash to send me a correct order, but the manager said he couldn't do that, and began to give me attitude about their mistake. Uh yeah, you could use Door Dash or Uber Eats, and you should have done whatever it takes to fix your mistake. I will not be going back, Five Guys just lost a customer for life. read more

Five Guys - No meat on our burgers! And no solution to fix the problem, how do you make a burger with no meat?! - Burgers Near Me - Kennesaw, Georgia

This use to be my favorite five guys to come to, but the past few months they have gotten real bad. I placed a online order at 4:39, suppose to be ready in 7 minutes. I get there at 4:49. Waited for my food until 5:17. By far my worst five guys experience. They we're doing more talking then working, smh. Guess I got to find a new location read more

Five Guys - As you could see it's 7 workers, 2 not pictured, doing more talking then working - Burgers Near Me - Kennesaw, Georgia

This location no longer give you extra fries like they used to. We purchased regular fries that were overpriced and we couldn't even split the few fries between me and my husband. read more

Love love love the Cajun fries! The fries are perfect! Crispy,soft and thick at the same time! Love their burgers and the veggie sandwich. I go for the fry cravings. Customer service is always good and it is neat and clean. The portion of fries are big too. read more

The food was fast, fresh, correct and hot. Great experience! We ordered burgers and fries - cooked perfectly.

When I need a burger. I come here because they specialize in one thing: the burger. Here are 5 reasons why I love Five Guys 1. consistency. they do one thing: burgers. I like that. I've been here probably 15-20 times over the years and its always a finger licking good burger. No frills but a basic good American burger that is so hard to come by these days... 2. great service. No matter what time of the day. I always get good service with a smile. 3. Big portion of fries. They have good hot made to order fries that taste home made. You get a bag full. You can't beat it. 4. Cherry Coke. Not a lot of places have cherry coke so kudos to Five Guys for offering it! 5. clean public restrooms. Need I say more? When you are in a mood for a good basic American burger or you got relatives from overseas that wanna know what a "real" burger should taste like. You should bring them here. It's good! read more

The burgers are delicious. I like how they have a list of toppings right in front of the cashier. I find it helpful. The fries are a bit too greasy for me but they are thick so it balances with the grease so it's more enjoyable. The prices are a bit more expensive than most burger joints but the food quality is good. They give you a ton of fries. YAAASSS. The workers were very nice, fast and quick service. Plenty of sitting and the parking is pretty decent. Extra parking in the back! read more

Great food and got here quick. Will definitely order from there again. Perfect option for when we stay at the Embassy Suites

Normally have a good experience at this location but today my food was completely wrong I ordered some items on the side and toppings I ordered were listed on my receipt but were missing on meal. What's annoying is asking for onions on the side and literally opening a burger with a handful of onions ONTHE BURGER and you know.... a sprinkle on the side... Fries were cold and unsalted, weren't fried long enough.. today's lunch was just not good unfortunately read more

I ordered two burgers both with mushrooms and onions. They both came without mushrooms and onions. Fine, I thought, everybody makes mistakes. I went back up with both burgers and asked nicely if they could put mushrooms and onions on my burger since they forgot. Instead of adding the mushrooms and onions, they gave me a pile of mushrooms and pile of onions to put on my burger instead. My burger was already saucy so it was hard to put them on and have them stick. If this was McDonalds, I would be okay with this behavior. But I just paid $9.15 for a burger(does not include fries). The least they can do is put the onions and mushrooms on themselves since it was their mistake that they forgot. Burger was mediocre. read more

Five Guys - Burgers Near Me - Kennesaw, Georgia

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This is not my first time here but this time was mediocre. Everything was on the burnt side to include my bacon . We asked for some more bacon and the guy was like,this is how we make the bacon . Really??? I guess he thought I hadn't been there . But none the less it's still a good place to go . read more

Five Guys - All you can eat peanuts while you wait for your burger - Burgers Near Me - Kennesaw, Georgia

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Usually wouldn't leave a review for a "fast food" place like this, but then again I don't usually go to many places like this to begin with and this one does stand out a bit. Aside from not ever being incredibly busy the few times I've been in for dinner, which is kind of nice, the friendliness of the staff really does stand out. Also I should mention that the burgers I've ordered have all been well prepared and not like something they slapped it together in a hurry, maybe it has direct correlation to the not being super busy part but I certainly don't mind it either way. read more

I door dashed a burger and a large fry, the burger was good but the large fry came in a cup. The fries were uncooked and unseasoned. 10$ for a cup or flavorless raw potatoes read more

Holy cow whoever salts the fries needs to cut way back. Can't hardly eat them. Ordered off the app ordered one burger with onions all three burgers came with onions. Young teenage boy won't eat it even if you scrape it off. Typical experience eating around KSU probably college students making a few bucks that don't really care about the job but at least they are working. read more

Five Guys makes some really good burgers, and they did not disappoint today. But, they are priced much higher than other burger spots. We got two burgers, two drinks, split an order of fries. And it was really good, but it was also $30. Yes these are better than Burger King or McDonald's. But with a $30 price tag I could have had a better meal somewhere else. read more

This place is the best! We love Five Guys but this location goes above and beyond! They are SO nice and the food is always delicious! Tonight I watched Tommy hand each customer their order instead of calling out numbers. That means he was paying attention to who ordered and cared enough to walk it over...that to me is 5 Star! Then the burger was juicy and the fries were salted perfect and a little crispy so in taste 5 Stars! Cleanliness and everything being stocked that's 5 Star! And this isn't the first time. The last time we were there I told the manager how good the food was and how awesome the service was. Plus we have little ones and food allergies/medical dietary restrictions so we're not the people who usually get treated well if I'm being honest. But not here they change gloves, put it on our order with a smile and are SO sweet to our kids. Cannot say enough good things! read more

The first time I came here, I think I counted over a dozen employees working behind the counter. Not sure what was going on, but they all seemed to be doing something. Far fewer employees this time, and service was good with not too many customers at noontime on a Saturday. I do like that you can customize to your heart's content, and I do like the free peanuts - although you definitely will not want to fill up on those. The fries? I keep ordering them out of habit, but they typically are a greasy disaster. If you like greasy, limp fries, you will be hog heaven because they really load you up. No skimping. read more

Greasy Indulgence! Despite the fact that the burgers are nothing to write home about, I kind of like coming here. With all the toppings -- lettuce, tomato, grilled onions, mushrooms -- the burger doesn't play that central a role! The fries are really good. My husband and I share a small, and end up bringing leftovers home. (By the way, they freeze nicely.) I don't eat like this all that often, but when I do, this place is fine by me! read more

Might get a better review if you put some tables back in here. If you are worried about Covid why is no one wearing a mask behind the counter??? Be nice to sit down and eat. read more

The employees were all very rude. Can't believe the managers would treat their jobs like this. One star.

Pretty standard burger joint! Not super high end but a step up from your burger king and mcdonalds. Interior/service: classic diner, white interior. Service was simple and the cashier was very kind. Food took about 10 minutes. Food: Little pricier cuz they have no meals or combo deals. Simple burgers and hot dogs with ample choices of toppings. If you ask for "everything" on your burger, they give you all the standard stuff. I especially liked their pickles (sweeter and less sour than normal pickles). Fries are ordered separately but disclaimer: they're HUUUGE. One regular fed 3 people! Also free peanuts! Great classic burger joint. Can't go wrong read more

Just excellent burgers. Just like hsv. Has. Grandchildren love them and we do too. No surprises. Great for after a swim in the indoor EMBASY SUITES POOL Located within walking distance of the hotel. read more

Five Guys - Burgers Near Me - Kennesaw, Georgia

I got food poisoning at this place and I'm still recovering. Don't eat here and don't waste your money

Wonderful a hair in my sons hamburger! I called to complain and a halfhearted offer was made to take my info for a free meal another day. I passed on the offer as I'm pretty sure I would have to go back today for the offer to be good. Suffice it to say it will be a while before we go back. I am also sure it was a fluke but none the less it's still a hair in my sons hamburger. read more

Five Guys - Burgers Near Me - Kennesaw, Georgia

Excellent service. We were greeted by a friendly young man who actually looked at us when we talked (lol). They got our order out fast just like we ordered it. Man, was it delicious. If I lived closer I'd visit this place often! read more

OK then... these 5 Guys serve mass quantitties of heavy greasy uncooked fries with your standard size. I'm a "fry basket" devotee, but I hates greasy barely cooked fries! Guys-- please cook fries until they're crispy!! Fries have no nutritional value-- they are a side treat to go with a good burger. After eating all these raw fries, my belly felt like I swallerd a bowling ball. Horf!! Burgers are double and HUGE-- don't go here unless you're starving. But these burgers are tasty! read more

It's over-priced and over-rated. My combo was $15, burger, fries, drink. Just not worth it. I can get the same quality for a much lower price at other restaurants. read more

When I received my order everything thing was extremely soggy I wouldn't even feed a dog that mess I really wish that they would go light on the condiments. read more

They forgot to put the grilled onions that i asked for. Instead they gave me a little cup of onions on the side. I asked for them on the burger since it would get too messy if i did it myself. I paid $12 for my burgers and fries! Thats the least they can do! read more

I have such a deep love for Five Burgers but I have gone to this location a handful of times and every time, they seem to disappoint me. One time I visited this location, the burgers tasted old. Decided to give them another chance. The cheeseburger I received on a different day was unappetizing. It seems as if they forgot to melt the cheese and just slapped some sliced cheese and called it a day. I could have gotten a better burger from McDonalds for half the cost. They told me they aren't allowed to melt the cheese, so why is it that any other location I have visited they have always melted the cheese? After complaining, they cooked me a new burger with...melted cheese! They did make sure I was happy and that's what counts. read more

Five Guys - The cheeseburger I received first. - Burgers Near Me - Kennesaw, Georgia

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Go hungry but don't plan on leaving that way! This is the first time that we have been to this particular Five Guys location and our experience was much better than the previous location that we visited in Nashville. The food is always good although the customer service at this location is much better than what we experienced in Nashville. Unless you are into competitive eating, I would say order about half of what you would normally order at any other place because you definitely get your money's worth here. I got a "regular" sized bacon cheeseburger with everything on it and the wife got a smaller sized burger and we split one order of French fries. They definitely don't cheat you on the fries here,LOL. This location is located near Kennesaw State University and there were a lot of students in here when we stopped by (not a bad thing, just sayin'). The whole area where this is located looks like fairly new construction and there are quite a few other restaurants here that looks like they are worth trying out. The only bad thing that I would say is that I like my burgers a little thicker than what they serve here but I could say that applies to just about any commercial burger joint. If you've never been to a Five Guys, you should give it a shot. read more

My family finally got me to go. The burgers were okay, though it was nice having as many toppings as you desire. The fries were good, though not worth the $4.99 for a large portion. Total bill for three burgers, fries, and tap water was $25...definitely not worth that. read more

Not too much I can say about this place. Picked up some food on a rainy day, at a very odd time for lunch so there weren't many people inside. I ordered one of the "little" burgers and the bf ordered the regular and they were the right portions for both of us. Threw in a regular order of fries on top just as a precaution, in case we didn't get full off of just the burgers. In case you didn't know, the burgers and dogs are completely customizable and you can add as many toppings as you please for no extra charge -- after you pay for the type of burger/dog you want (i.e. hamburger, cheeseburger/dog, bacon cheeseburger/dog, etc). As for the food itself, it was good.. but super greasy as other people mentioned. And after a little while, I got tired of eating the fries and threw it away. Service was good, too. The guy taking our order was courteous and friendly. :) read more