They don't seem to be using proper hygiene and cautionary measures during COVID. I've driven off a couple of times because they don't seem to be wearing their masks properly. Today during the drive through I drove off because the older gentleman who seemed to be packing the donuts right out of the machine/cooker was not wearing a mask and talking and breathing over the donuts as he was packing. Please be weary of this place. It's a shame because I really enjoy their food but now I don't trust it. read more

Why is this place even still open for business my donuts look and tastes disgusting you can tell the oil is old and dirty the smell when I open the donuts box never again just wasted $14 unbelievable!!!!!! read more

Krispy Kreme - a dozen donuts in a box - Donuts Near Me - Crofton, Maryland

I usually Take my daughter here Saturdays. The donuts are usually fresh and warm. Even if they aren't warm, they still are fresh. This morning, they were stale. It was just a waste of my money. I'm used to them being slow even when no one is there but today it wasn't even worth it. Waste of my money. read more

No longer do I have to drive super far to find some good ole Krispy Kreme donuts, okay so don't even let me get started on how luscious and delicious these melt in your mouth donuts are. So when I was on Route 3, I was headed to a restaurant when I spotted this brand new Krispy Kreme spot. My eyes lit up with happiness, and I promised myself that I would visit in the near future. Today I visited for the first time and I was extremely satisfied! I was very delighted to be greeted with such friendly and uplifting customer service. The guy at the drive thru window was very polite and engaging! I ordered two dozens of hot glazed donuts! And by far they have to be some of the best ones that i've feasted on thus far! Now this is coming from someone who has tasted the original Krispy Kreme, and many Krispy Kreme chains down south! Thank you for giving me such a memorable experience! I will definitely be back for more! read more

Rude and unhappy employees, if you don't want to be there then go home or work somewhere else. Are the requirements to get hired here to know bad customer service ? read more

Stopped in last night around 9:30 pm to place a large order for pickup in the morning. There was no other customers in the store and as we approached the door, it was evident the two employees we could see inside were cleaning up for the evening. When we entered the store, we were immediately greeted by Jasmine & Isaiah. Wow, what a breath of fresh air! These two young adults were friendly, funny, charismatic, and eager to help us...great customer service still exists! After a delicious, hot donut right off the conveyor belt and laughing at my husband with a paper hat on, I think this will be our new happy place to go for a quick treat! read more

They have cappicinio on the menu but say they dont have them and have never heard of it.... totally dazed and confused. The chocolate glazed donuts, they were out of them and wouldnt be making anymore. It was 1030am. Wont be back. First time with this kind of experience at any Krispy Kreme. read more

my friends and i went to to drivethru last night around 8:00pm and the girl at the drivethru taking our order sounded as if she didn't want to take our order nor be working, who and where are the managers and or owners of this place because reading these complaints about this location this place will be shutting it's doors soon if they dont fix this problem with their staff, this is the kind of stuff that gets stores closed due to lack of business POOR SERVICE- They need to learn from Chik fil-a read more

The guy doing the drive thru was condescending and rude. The donuts themselves lacked flavor and overall just tasted like huge sugar bombs. They hit the spot for dessert but I don't plan on returning. read more

PROS: * Krispy Kreme!!! * Hot, fresh donuts, baked on premises. Can't say that about pretty much any DD these days. Not name-calling, just stating fact. * Their coffee is pretty good, not Sbux, but decent. CONS: * A tad pricey for a donut. * A tad small for a donut. * A tad greasy for a donut. Overall: Oh man... so happy this moved into Crofton. I'll try to be good and not visit too often. The cashiers can be a bit flighty at times. They are either spot on or miss your order a few times before getting it right. Still, the service is overall very friendly and convenient. read more

Went to Krispy Kreme in Gambrills MD June 2021 was not greeted or asked may I help you. Asked for 4 large decaf coffees and was told it was empty and she did not asked to make more this was at 10 in the morning. Also wanted 2 dozens donuts . I had to asked what the total was, the customer service was bad, but needed to go back the next week and it was a repeat same bad service and same female employee. I worked in a bakery and other customer services for 45 years. Hope this gets better, or will need to go somewhere else. read more

Awful service. Today was in the drive thru & paid for a specialty box of donuts which had mostly plain glazed inside & the other three were very ugly decorated. So much for spending the extra bucks for poorly decorated & old tasting donuts. I also asked if I could have a brew box& was told they don't do that when I know they do because I have gotten it before at the same location. The workers at this location also don't even smile or anything! What a sad experience. I will never be back. It's always something. read more

Great staff! Autumn was very helpful and amiable. I will be coming back after that great service, the food was tasty

I'm a huge Krispy Kreme fan. When deciding between here and Dunkin, there was no doubt in my mind that Krispy is better. The classic glazed donut is baked to perfection. The dough is light & fresh. We ordered 17 dozen donuts the day before but when we arrived this morning, they notified us that they had issues with the donut machine & hadn't packaged any of our donuts. They quickly started boxing the 17 dozen and only charged us 2/3 the normal price. While I was not pleased with the machine issue, I am content with the customer service. read more

Love Krispy Kreme! But why are the employees so rude!!! They look very unhappy like they don't want to be there at all. Won't be coming back to this location. read more

I took a 30 minute drive to visit this location at 2:20 pm on 12/1/18, there was water all across the floor behind the counter along with donut debris, plastics bags, and powdered sugar. There were loose random donuts just sitting on the conveyor belt. The donuts which were on the shelves behind the counter were just sitting there.There were minimal donuts on display and what was displayed looked as if they were there from the night before. There were approximately 5 young adults in the store so there was no reason for the condition of the store and for the lack of donuts on display. On both occasions when I entered....yes, I considered getting some donut holes even after I left after the first encounter...the young adults were standing around just talking! By the way, there was only one can of donut holes available and the icing on them was cracking...stale! The attitude of the clerk was dismal and I left the store without any donuts or holes after I got the side eye from her! Please.... whoever manages/owns this store get those kids out of your restaurant because they are ruining your business! I have pictures of the store and the water. I have been to this location before and have never seen it in the condition it which it was today! I won't be back.... This has left a very bad taste in my mouth...Krispy Kreme will never be the same for me after this experience! read more

Why is this location even open? The lobby is closed with no doughnuts in any of the displays. We get to the drive through and they have no glazed, no lemon or raspberry filled and none of the holiday covered doughnuts. Seriously why stay open? This is bad customer service, a bad representation to the community and really appears to demonstrate the care the owner has for his/her business. There are what looks like 4+ people working inside. Why are they not making more doughnuts. When you fail to care about what you have to give to the customers we fail to care you're there. Doing the minimum when so many businesses have figured out how to maneuver the reality of COVID is no longer acceptable. #nomorevisitsfromus read more

I would like to share my recent experience about this location. I placed an online order for the special Halloween donuts for a small family birthday party 3 days in advance. I received a confirmation email that my order was received and pickup was scheduled at 11am. 20 minutes before my scheduled pickup time, I received a phone call stating that they ran out of the donuts. I asked to speak with the manager who was rude and condescending and advised me that even though I had placed the order in advance, they don't get the order until 20 minutes before your pickup time. From previous reviews, my experience seems to be typical for this location. I have contacted the corporate office as they are in need of an immediate process improvement for online ordering. This location needs to spend a day with staff at Chick-fil-A to learn what real customer service is. read more

I just went through the drive-through this morning. It was busy (Saturday morning ‍) but the line moved quickly. The lady at the drive-through window was super-friendly and apologized about the wait and even let me know about a coupon that took a significant chunk off my bill. Kristy Kreme donuts are ALWAYS delicious, but her wonderful customer service definitely makes me want to go back! read more

Great donuts especially when hot. Love specialty donuts. I enjoyed a Key Lime donut with coffee. The coffee is hot, but only OK. It compares well to Dunkin Donuts coffee, but I'm not a big fan of their coffee either. read more

First me say how I always loved coming here or asking for delivery. After today I will not be ordering anymore. After we placed an order online ..... we got our delivery then called saying our order was wrong we called just had a correct delivery delivered and let's just say busting a bubble on someone birthday all I wanted a chocolate filled donuts. Thanks for sending for the second time 2 dozens of crappy vanilla filled donuts. After calling and asking to correct you send me the same order. Will not be ordering from Crofton location ever again after leaving my donuts on my driveway on the door with no plastic bag either no hygiene or driver with a mask on thanks a lot !!!! read more

Not gonna lie, I stopped by after working out next door at UFC Gym! I was craving a few donuts. There was no line so service was fast and friendly. The donuts were fresh. There's a few bar tables and regular tables if you want to dine in. Krispy Kreme donuts are definitely a weakness of mine. read more

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My friend and I went for the free dozen graduation donuts, we were told they "ran out" which we understand but we would have been fine with anything else instead. We wish we would have known there was a time limit or something or just wish we we accommodated. read more

My husband and I visited this location 3 nights ago, I wanted 1 donut, he insisted on a dozen...that was a mistake. What in the world happened to KK? I haven't been to KK in years and it will definitely be many more before I go again. The donuts tasted like they had been fried in old oil, they were so small and we had a few that were suppose to have filling and there was none. read more

There seems to be a donut craze going on in Maryland. Donuts are everywhere - Fractured Prune, The Brown Box Eatery, Dunkin Donuts and Krispy Kreme's - plus a host of other's that I've not even ventured in trying just yet. I used to love Krispy Kreme, until some of these other establishments began popping up and now, my taste buds have been trained to appreciate a different kind of donut - the cakey kind. First the donut at this store - was a bit dryer than I remembered it should be. The Krispy Kreme experience has always been as if your entire mouth was sinking into something soft, squish-like, with either an oozy filling or the crackle of glaze, that touches just the tops of your teeth. This donut was a disappointment. OMG - my family is yelling at me, as I read this review to them. They LOVED these donuts and they say that I'm grouchy now. Yeah, I've been driving in mad-traffic today and it was horrendous. Also, the signs indicating what the donut was, were incorrect and on top of that - customer service was met with rudeness, but according to my kid, I may have initiated that. He's giving me the annoying eyeball look, now. On a positive note, when I discussed my displeasure with the manager - he was deeply apologetic and offered us some donuts on the house, to include the popular birthday cake donuts. read more

Can you really go wrong here? They really should rename this place Devils Temptation because that's literally what it is. It will lure you in every time you pass by LOL. I only get them hot. You haven't had a good a$$ donut until you've had it hot. Great customer service. Clean establishment. But their prices have gone up just a tad...at least on individual donuts. I dare not buy a dozen or else I'll need a years worth of insulin shots in a matter of an hour. Enjoy, but not too much LOL. read more

Went to the Grand Opening and like any Grand Opening they offered samples. The best deal was the purchasing the calendar for $7 and using one of the 2 free dozen coupons they had inside. It was just something fun to do. They offered free donut holes which I personally didn't like and not sure why they didn't taste like much. But the Regular donut tasted just like I remember. I expect them to stay busy for awhile since its new. For the man behind the counter that was a ravens fan GO STEELERS!!!! read more

Krispy Kreme - Donuts Near Me - Crofton, Maryland

A dozen of hot glazed is like a box of pure gold! Sure there are folks on the wait staff that could be a little more attentive, however my expectations were epitomized on Easter Sunday. Lent was over, and I was ready to indulge. I had ordered a dozen of hot, however the conveyor belt slipped a chain and there was a gap in the production. The young man at the counter apologized, and explained it would be a few minutes before hot doughnuts will be available. I payed for my wares, and watched the production. I didn't mind waiting, and stood watching the doughnuts going through the cooking process. Once the doughnuts were ready to serve, the same young man at the counter handed me a bag with 2 boxes. YES, he offered, and gave me a free dozen hot for waiting. He again apologized for the wait, and wished me a Happy Easter. Thanks Krispy Kreme. read more

Headed out to Crofton KK last night around 930. App and website said you were open til 11. Got there at 10:10. Half of the lights out, guy mopping, stuff all covered up. Closed. DISAPPOINTED! read more

Watched with anticipation as thus place was built. People were going nuts with excitement. They were counting down the days to opening day. I on the other hand never had a Krispy donut so I was hyped wondering how great it was going to be. Meh they were OK. They had no real substance to them. Like biting sugary air almost. Lots of sugar. Flavor not really. To each his own read more

Fresh donuts when I pulled up at 8 a.m. YES! $10 for a dozen original are not bad to me if you seldom go. Customer service was great! I will be back! read more

Doughnuts are as amazing as always. Staff is very friendly. Clean space. I'm glad this place opened so I don't have to drive an hour to Rockville for Krispy Kreme. read more

Krispy Kreme - Donuts Near Me - Crofton, Maryland

Slowest service ever. Don't try and come in for a doughnut or 2. Any order over 1 dozen takes the staff 10 minutes to fill. There should be a line for those who want one or two doughnuts and a line for those who want more. Unbelievable that the employees can't fill orders faster. Terrible start to a morning that was supposed to be filled with doughnut bliss. It shouldn't take 20+ minutes to get a doughnut. read more

They just opened up today but their donuts are amazing! The people there are nice and when my dad and I got a dozen they took fresh donuts that were freshly glazed. Definitely coming back here! read more

Krispy Kreme - I swear this is glaze covered crack. - Donuts Near Me - Crofton, Maryland

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Really had a great time -- coffee was good and the doughnuts were fresh! Staff treated us very nicely, making it a real Krispy Kreme day! read more

Krispy Kreme - Donuts Near Me - Crofton, Maryland

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I decided to give Krispy Kreme a try. My daughter wanted her usual Boston cream donut and a strawberry slurpy. I just wanted a coffee. I let cashier know what we wanted. I started to get a little frustrated with the cashier as he slowly shuffled around getting our order as slowly as humanly possible. He was twirling my cup up in the air. He took ten to fifteen minutes to get 2 donuts a slurpy and a coffee. 3or 4 people walked in still dragging his feet. He finnished my order. Then the manager walked in and he moved out of slomo mode. My did not like her donuts and said the drink was way to sweet. Coffee was good but irritated after the cashier's antic's. Oh yeah he snapped at me when I asked him where they kept the cream for coffee like I was suppose to know where the cream was when I had never been there before. There was no cream where it was suppose to be either. I think I will stick to Dunkin donut's. They move fast there, are very helpful, and have good Boston creme donuts. This app is forcing me to choose a star rating but it would be minus a star if I could. read more

I have decided to come back 3 times since my coworkers asked for Krispy kreme. The have upgraded the staff and service. Thank you.

I don't care that it's just another Krispy Kreme. IT'S KRISPY KREME! When I learned there was a location with a drive thru, I knew it was time to throw my diet out the window. Honestly, I don't know how good this place compares. All I know is that I pull up, order a dozen donuts (sometimes two), and they hand it to me. Nothing like piping hot Krispy Kreme fresh outta the oven. They've never done me wrong here. Doesn't matter when I pull through... early morning, after lunch, or late evening. They get me my donuts and I do a happy dance. That's worth 5 stars in my book! If you want donuts, this is where you go. Forget Dunken. Don't even talk about 7-11 or Royal Farms. Even my beloved Wawa is passed by. It's Krispy Kreme or nothin'! read more

I know when that hot light bling! I drove 35 minutes for the fresh hot Krispy Kreme donuts and it was worth every minute of the drive and wait. This is a new location that opened in Crofton earlier this November. It's in the shopping center with Giant and Suntrust Bank. I mean you really cannot go wrong with these donuts. Hot and sweet and they just melt in your mouth. The only negatives were that obviously they were super packed. I waited over 20 minutes. And they were out of the chocolate iced donuts. I got a dozen donuts plus a free half dozen for downloading the app. And I crushed most of the dozen before writing this review. read more

Krispy Kreme - All that's left from the dozen. - Donuts Near Me - Crofton, Maryland

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Low cost delicious donuts. What more needs to be said. Seriously. If you have been living under a rock for the past decade, you should give these a try when the light is on. Hot donuts, good coffee. Customer service, people are happy (why wouldn't you be happy?!?, I bet you get to take some home!) read more