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    Crumbl - Waugh Chapel

    3.7 (314 reviews)
    ModerateBakeries, Desserts
    Closed 8:00 am - 10:00 pm

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    2 cookies and cream  2 mini peanut butter cups because they sold out of full size 1 brookie pie  2 egg nog tres leches cake
    Angela N.

    Every time I come to this location, I have a hefty wait. Today, I ordered about 5 hours in advance and they still didn't have all the cookies I requested by the time I picked up. I had to wait at least 15 minutes. Also, my brookie pie did not have the icing scoop on top. The cookies I ate did taste really good as per usual. But I always seem to have an issue at this location. Quite unsatisfied.

    zoom in - desperately needs a DEEP cleaning.

    I made a special trip today - wanted to get a box of cookies to surprise my Son and his co-workers to kick-off the summer break!! Ordered from the kiosk- quick and easy. Special request to separate the peanut butter cookies due to a peanut allergy. Received my order- 1 box- opened it - Reese's PB cookies were layered in with the other cookies. Glad i caught this! Asked if they saw my notation for the order - no. ok, requested the change - charged for an additional box to do so. Paid the fee. While waiting, i noticed how disgusting the shop was- counters needed to be wiped down, debris and various trash in the waiting area, very very unclean. I attached a pic -zoom in and you can see how filthy it is.

    I believe these are the Biscoff, Milk Chocolate Chip, Cookies & Cream and the Neapolitan
    Jacquetta P.

    Stopped by here today as a last minute decision. I only wanted to try the cannoli cookie, as you can see I ended up with the peanut butter, strawberry crumble and a cookies & cream. The cookies here are fairly consistent regarding taste, appearance is another story. It really depends on who's working. You can tell like any other place, some enjoy what they do others are just "doing" it. The staff varies, sometimes they greet other times they may not and the establishment is usually clean with the exception of the floor at times. Overall, it's pretty darn good. At one time it was an every weekend treat but we had to stop that... Lol! I'll enjoy it for the next two days and do my best to stay away as long as one of my favorites don't pop up on the weekly menu.

    So many people waiting for their orders
    Ieshia T.

    If you have the time to wait or if you order ahead of time on the app or their website then definitely come here to get your cookies. If not, don't come. Don't come. Do not come. I cannot believe I waited in that store for 30 minutes! I only know because I looked at the time stamp for the pictures I took. Wow. I will definitely say smelling the warm cookies helped and the music was pleasant as I waited. I also ate recently so I wasn't starving but if you don't have the patience, the time, or the desire to wait for 30 minutes to get your cookies, do not come.

    Cookie

    These cookies are huge and seriously delicious! The cookies were perfectly baked. A bit crispy on the outside and moist on the inside. Tastes like cookie dough! Best cookies I've ever tasted.

    Carolyn C.

    Well so much for eating super clean all of January. My boyfriend saw their Instagram post drop of the new weekly additions so of course he HAD to go before the menu changed. We got here just in time before certain flavors were selling out on a Saturday night. Epic: Cannoli Cookie 5/5, Cinnamon Bun 2/5, Strawberry Shortcake 3/5, and Peanut Butter Reese's 1/5.

    Lennea B.

    I don't understand the hype I tasted 3 out of six cookies and don't need anymore ... over hyped . Expensive .... I didn't pick them up my daughter did so I can't speak on the store ..... this is just on the cookies it's a NEVER NEED THEM AGAIN FOR ME!

    Sugar Cooking, Chocolate Chip, Peanut Butter and jelly, strawberry crunch and 2 Nilla Beans
    Tava B.

    I'm so glad I ordered my cookie's ONLINE from the app! When we arrived 20 mins after our quoted time, we checked in and by passed that crazy line. 4 stars just for that! ;))) I guess Crumble Cookies was worth the hype. My nephews been wanting to try them ever since I mentioned them to them. This weeks menu consisted of the chocolate chip, nilla bean, strawberry crunch, peanut butter, pink sugar cookie and a cornbread flavor. We opted for one of each minus the cornbread flavor. And of course I had to get one of those cookie cutters. Which was awesome as it cut the cookies in 4 little pieces and it's the perfect serving to taste each flavor... My nephews called 10/10...for all the flavors they tried. hahahaaa!! My favorite was the peanut butter and jelly cookie. All the cookies were so soft, moist and delicious...Huge cookies, perfect for sharing. Staff was friendly and also kudos to them for accommodating my cookie swap because my nephews didn't want to try the cornbread flavor and I originally ordered...we asked if they could just swap it out for my order and add another "nilla bean cookie & they did with a smile...despite that crazy line of customers they had at 7:40pm. So it's 5 stars from me, it is! Anything that makes my nephews happy I'm here for it. And I'm sure they are going to be asking to venture back over here with their next visit. I'll definitely be checking for the weekly flavors :))) Happy Yelping!

    Snickerdoodle
    El P.

    First and foremost the size of these cookies are gigantic. That being said, they're also pretty pricey. They have a pretty solid rewards program and they also give away a free cookie on your birthday, so I would definitely look into that if you're interested in checking them out. At risk of offending the fanbase, I do feel as though Crumbl Cookie is a bit overrated. I think their cookies are pretty good and offers a fresh take on some classic flavors, but a lot of their icing and flavors feels a bit overpowering at times (too sweet/too rich, etc). I definitely think it's worth the experience if you haven't tried before. But, I would say it's worth considering sharing with someone or risk having one gnarly sugar crash.

    Lola J.

    Finally made it to Crumbl Cookies! I wanted to see what the hype was about because every time I drive by the line is out the door. I went during the day on a weekday so it was not crowded at all. I ordered using the kiosk. The staff wasn't too friendly. I said hello no one responded back. The store itself was clean and smelled like cookies. I ordered 6 cookies. One of each of the flavors for the week I went. We like the snickerdoodle cupcake cookie the most. The cookies were a little too sweet for me, but I can say I tried it.

    Sarah M.

    Great cookies, but poor service. It was around 9:30 pm when we arrived to crumbl, only to find out that they ran out of cookies. They put up a sign to come back at 10pm for a fresh batch. My question is: Why were the cookies not being baked as they sold the cookies? Although they opened at 10pm, not all of the cookies were in stock yet. But the staff seemed extra tired, but were still diligent in their work. Perhaps it's poor management? Despite the management, they can still take my money for the delicious cookies I get from here. Balances out I guess.

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    Photo of Mrs. R.
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    6 months ago

    Always amazing staff, great cookies, clean establishment. Curbside to go is quick. I enjoy crumbl

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    Alex S.

    Sweet moments are what we’re here for! ✨

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    4 months ago

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    Alex S.

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    11 months ago

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    Alex S.

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    Photo of Angela N.
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    1 year ago

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    Alex S.

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    11 months ago

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    Alex S.

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    11 months ago

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    Alex S.

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    2 years ago

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    Alex S.

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    3 years ago

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    Alex S.

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    9 months ago

    Cookies are nice and fresh. Great customer service, when you walk in your are greeted by the workers.

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    8 months ago

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    3 months ago

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    Alex S.

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    2 years ago

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    Alex S.

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    10 months ago

    These damn cookies are insane. I think my man might actually love them & spends more $$ then I do on Crumbl

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    Alex S.

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    2 years ago

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    Alex S.

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    3 years ago

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    Photo of Shelly M.
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    2 years ago

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    Alex S.

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    10 months ago

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    Alex S.

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    2 years ago

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    Alex S.

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    3 years ago

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    1 year ago

    Delicious cookies. This is place where can get special treats. I would recommend it to anyone:)

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    Alex S.

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    6 months ago

    Best cookies ever. Thin and crispy chocolate chip cookies were very buttery and the chocolate tart cookies were rich and chocolaty.

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    Alex S.

    Thanks for stopping by! We can’t wait to see you again! ⭐️✨

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    4 years ago

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    2 years ago

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    Kaylee E.

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    9 months ago

    Great cookies, and easy to place an order. Unwelcoming employees, could be warmer and costumer focused.

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    2 years ago

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    Alex S.

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    7 months ago

    Friendly staff , fast , clean however sometimes cookies are under baked and have an aftertaste.

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    Alex S.

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    9 months ago

    The cookies should be cooked more. The snickerdoodle my favorite. The cookies should be cooked more. The snickerdoodle my favorite.

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    Alex S.

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    9 months ago

    Love Crumbl cookies! So glad someone invented this concept............... Great service. Great location.

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    Alex S.

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    4 years ago

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    Crumbl C.

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    9 months ago

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    Alex S.

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    3 years ago

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    Crumbl C.

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    5 years ago

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    Crumbl C.

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    Page 1 of 8

    Ask the Community - Crumbl - Waugh Chapel

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