Service was top notch! The cookies are fresh and the staff is efficient. I will go back and always get cookies. My favorite cookie is the minecraft read more

I am extremely disappointed and honestly angry about my experience. I preordered and paid for a specific cookie, as I normally do, and when I went in to pick it up, I was told by a young employee, "Oh, I just sold it, sorry." I was completely confused. How do you sell a cookie that has already been purchased by a customer? I had already paid for it and was there specifically to pick up my order. She then asked if she could offer me another cookie. No. If I wanted another cookie, I would have ordered another one. I ordered a specific cookie for a reason. She then offered me a refund, which I agreed to. At that point, William, a shift lead, came over and told me they could not process my refund and that I would have to wait for a manager. When I asked for the manager, I was told "they don't have one." So let me understand this: Crumbl took my money, sold the product I had already purchased to someone else, and then could not refund me because there was apparently no manager available. William explained that although he was a shift lead, he did not have the ability to authorize the refund, and apparently only certain leads or a manager can do so. He gave me the manager's email and told me I could reach out to get my money back. This is some of the poorest customer service I have ever experienced. Mistakes happen, but what is unacceptable is having no ability to resolve the mistake for the customer who was directly affected by it. I should not have to chase down a manager by email to get a refund for a product that I already paid for and never received. I am extremely disappointed with how this was handled and expect my refund to be processed immediately. Customers should not be left paying for products that employees accidentally sell to someone else, nor should they be expected to figure out how to get their money back afterward. Crumbl needs to do better. This should not be allowed to happen. read more

The cookies are delicious but the service of the staff absolutely bad. I came to pick up my order and everyone ignored me. I tried to talk to them and they turned their backs on me. They look and they don't want to attend to anyone. The atmosphere there is very bad. It seems that everyone is mean and angry that they have nothing of kindness. You have to beg them to give you the order They are supposed to be at our disposal if we have any questions but everyone seems that they are not comfortable working there , the store should hire friendly people who if they want to work for services like this is a place that I would not return. read more

The flow is Organized and workers are friendly. They usually have the items that u want. This is a great location.

Door says midnight, Google says midnight. Worker laughed when I tried to open the door and said "should we let her in" the guy put up two number 1 fingers. Saying "11". It's 10:55, so an hour early Clearly still open and locked the door. Change the hours, we drove 20 minutes, if it said 11 we wouldn't have been those people. But hours state mid night read more

It's sad to see a place that had great cookies become so mediocre. All of the cookies were slightly thicker than a wafer, which is by far a significant change from the thick, plump cookies they use to sell. The layer of frosting was thicker than the cookie itself. The cookies were overly sweet, too sweet to eat. The cookies base was not properly creamed, so each bite was globs of granulated sugar. The cookies were undercooked as well. This has been consistently the case each time I have gone over the last year. I orders the Snickers, raspberry and chocolate chip. Not worth the high price tag, as it has definitely gone down since its inception. While it didn't feed my soul, maybe it feeds yours? read more

Stopped by here today as a last minute decision. I only wanted to try the cannoli cookie, as you can see I ended up with the peanut butter, strawberry crumble and a cookies & cream. The cookies here are fairly consistent regarding taste, appearance is another story. It really depends on who's working. You can tell like any other place, some enjoy what they do others are just "doing" it. The staff varies, sometimes they greet other times they may not and the establishment is usually clean with the exception of the floor at times. Overall, it's pretty darn good. At one time it was an every weekend treat but we had to stop that... Lol! I'll enjoy it for the next two days and do my best to stay away as long as one of my favorites don't pop up on the weekly menu. read more

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If you have the time to wait or if you order ahead of time on the app or their website then definitely come here to get your cookies. If not, don't come. Don't come. Do not come. I cannot believe I waited in that store for 30 minutes! I only know because I looked at the time stamp for the pictures I took. Wow. I will definitely say smelling the warm cookies helped and the music was pleasant as I waited. I also ate recently so I wasn't starving but if you don't have the patience, the time, or the desire to wait for 30 minutes to get your cookies, do not come. read more

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Every time I come to this location, I have a hefty wait. Today, I ordered about 5 hours in advance and they still didn't have all the cookies I requested by the time I picked up. I had to wait at least 15 minutes. Also, my brookie pie did not have the icing scoop on top. The cookies I ate did taste really good as per usual. But I always seem to have an issue at this location. Quite unsatisfied. read more

Crumbl - Waugh Chapel - 2 cookies and cream 2 mini peanut butter cups because they sold out of full size 1 brookie pie 2 egg nog tres leches cake - Bakeries Near Me - Gambrills, Maryland

Always amazing staff, great cookies, clean establishment. Curbside to go is quick. I enjoy crumbl

Cookies are good but overrated. Little kids working in the store who don't know how to talk with customers. Customer service=bad Employees=bad Cookies=good read more

There was a line when I walked in. At the counter they have tablets where you place your orders. It would be nice if they an employee take your orders so there could be two lines. I order the strawberry butter cookie which was really good. When you walk in you can see the employees prepping the cookies. It was nice inside. They have area where you stand to wait for your order. There are no indoor or outdoor seating. read more

I made a special trip today - wanted to get a box of cookies to surprise my Son and his co-workers to kick-off the summer break!! Ordered from the kiosk- quick and easy. Special request to separate the peanut butter cookies due to a peanut allergy. Received my order- 1 box- opened it - Reese's PB cookies were layered in with the other cookies. Glad i caught this! Asked if they saw my notation for the order - no. ok, requested the change - charged for an additional box to do so. Paid the fee. While waiting, i noticed how disgusting the shop was- counters needed to be wiped down, debris and various trash in the waiting area, very very unclean. I attached a pic -zoom in and you can see how filthy it is. read more

Crumbl - Waugh Chapel - zoom in - desperately needs a DEEP cleaning. - Bakeries Near Me - Gambrills, Maryland

Cookies are nice and fresh. Great customer service, when you walk in your are greeted by the workers.

Friendly and efficient service. Bought the 4 pack, snickerdoodle, pumpkin, triple chocolate brownie and salted caramel cheesecake. They were like little pieces of heaven. read more

These cookies are huge and seriously delicious! The cookies were perfectly baked. A bit crispy on the outside and moist on the inside. Tastes like cookie dough! Best cookies I've ever tasted. read more

Crumbl - Waugh Chapel - Cookie - Bakeries Near Me - Gambrills, Maryland

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Well so much for eating super clean all of January. My boyfriend saw their Instagram post drop of the new weekly additions so of course he HAD to go before the menu changed. We got here just in time before certain flavors were selling out on a Saturday night. Epic: Cannoli Cookie 5/5, Cinnamon Bun 2/5, Strawberry Shortcake 3/5, and Peanut Butter Reese's 1/5. read more

Crumbl - Waugh Chapel - Bakeries Near Me - Gambrills, Maryland

I don't understand the hype I tasted 3 out of six cookies and don't need anymore ... over hyped . Expensive .... I didn't pick them up my daughter did so I can't speak on the store ..... this is just on the cookies it's a NEVER NEED THEM AGAIN FOR ME! read more

Crumbl - Waugh Chapel - Bakeries Near Me - Gambrills, Maryland

First and foremost the size of these cookies are gigantic. That being said, they're also pretty pricey. They have a pretty solid rewards program and they also give away a free cookie on your birthday, so I would definitely look into that if you're interested in checking them out. At risk of offending the fanbase, I do feel as though Crumbl Cookie is a bit overrated. I think their cookies are pretty good and offers a fresh take on some classic flavors, but a lot of their icing and flavors feels a bit overpowering at times (too sweet/too rich, etc). I definitely think it's worth the experience if you haven't tried before. But, I would say it's worth considering sharing with someone or risk having one gnarly sugar crash. read more

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I'm so glad I ordered my cookie's ONLINE from the app! When we arrived 20 mins after our quoted time, we checked in and by passed that crazy line. 4 stars just for that! ;))) I guess Crumble Cookies was worth the hype. My nephews been wanting to try them ever since I mentioned them to them. This weeks menu consisted of the chocolate chip, nilla bean, strawberry crunch, peanut butter, pink sugar cookie and a cornbread flavor. We opted for one of each minus the cornbread flavor. And of course I had to get one of those cookie cutters. Which was awesome as it cut the cookies in 4 little pieces and it's the perfect serving to taste each flavor... My nephews called 10/10...for all the flavors they tried. hahahaaa!! My favorite was the peanut butter and jelly cookie. All the cookies were so soft, moist and delicious...Huge cookies, perfect for sharing. Staff was friendly and also kudos to them for accommodating my cookie swap because my nephews didn't want to try the cornbread flavor and I originally ordered...we asked if they could just swap it out for my order and add another "nilla bean cookie & they did with a smile...despite that crazy line of customers they had at 7:40pm. So it's 5 stars from me, it is! Anything that makes my nephews happy I'm here for it. And I'm sure they are going to be asking to venture back over here with their next visit. I'll definitely be checking for the weekly flavors :))) Happy Yelping! read more

Crumbl - Waugh Chapel - Sugar Cooking, Chocolate Chip, Peanut Butter and jelly, strawberry crunch and 2 Nilla Beans - Bakeries Near Me - Gambrills, Maryland

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Finally made it to Crumbl Cookies! I wanted to see what the hype was about because every time I drive by the line is out the door. I went during the day on a weekday so it was not crowded at all. I ordered using the kiosk. The staff wasn't too friendly. I said hello no one responded back. The store itself was clean and smelled like cookies. I ordered 6 cookies. One of each of the flavors for the week I went. We like the snickerdoodle cupcake cookie the most. The cookies were a little too sweet for me, but I can say I tried it. read more

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Great cookies, but poor service. It was around 9:30 pm when we arrived to crumbl, only to find out that they ran out of cookies. They put up a sign to come back at 10pm for a fresh batch. My question is: Why were the cookies not being baked as they sold the cookies? Although they opened at 10pm, not all of the cookies were in stock yet. But the staff seemed extra tired, but were still diligent in their work. Perhaps it's poor management? Despite the management, they can still take my money for the delicious cookies I get from here. Balances out I guess. read more

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First time trying a Crumbl anywhere, and I actually kind of enjoyed it. I heard very mixed reviews about the cookies; they're either worth the price to some people or they're totally not. I personally feel they're a tad overpriced, but they are good and better than a basic cookie. At this location, while they weren't overly busy at the time I was in, they were friendly, fast and it was clean and smelled delicious inside. They explained the options and I settled on a basic Chocolate Chip. It was as good as I could have imagined, but yes, maybe slightly overpriced. If I lived near a Crumbl location, I'm not sure how often I'd frequent them due to the cost, but I would definitely have them as an occasional treat or for someone's birthday or an occasion. I'm looking forward to trying other flavours at some point soon. read more

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These damn cookies are insane. I think my man might actually love them & spends more $$ then I do on Crumbl

This location falls short of other Crumbl locations in regards to cleanliness. Please mop the floors and clean the work surfaces. I would also appreciate working screens and kiosks. read more

This location is a hit or miss. I've been here 3x and 2/3x's the cookie was spot on. The most recent time I went I received mushy, practically inedible, mini cookies. Super disappointed bc bc they're already expensive and you run the risk of not liking a flavor. But the undercooked cookies were just... gross. The employees are also completely swamped at all times so it's annoying, I don't want to bother them and they probably don't want to be bothered. This location, and perhaps all Crumbl locations (?), do not have napkins or forks to offer. It's weird. My mushy cookies came in a box and chocolate transferred from the employees hand to my box and i couldn't clean it up. Also, how cheap?! No napkins? I took off 1 star for the mushy cookies, a half a star for customer support not fully addressing the issue, and another half star for what is likely poor management. It's not the employees fault. They're dealing w what they're given. I emailed the store about my order but never heard back. We rly shouldn't be placing orders in advance, checking in, and waiting another 30mins for the order. It defeats the purpose of ordering in advance. And the cookies aren't left out with names, which i get in a way (theft) but it's inconvenient bc you have to have an employee look through all the unclaimed boxes. Warm cookies aren't always warm. I think as Crumbl continues to expand this location will need to step up if they want to keep up. Looking at the reviews it appears they're aware of and haven't improved many of their issues. I wouldn't be surprised if they have a super high turnover rate. read more

Delicious!!! This location is clean and quick! My while family loves Crumbl! We have so many favorites, we live that the flavors change each week. read more

Customer service here was good. You can either order at an indoor kiosk or go up to the counter. One cookie is 4.95 and a 4 pack is almost 16. The flavors change weekly. You can sign up to earn points using your phone number if you would like. We came on a Saturday night at 10:30 and waited about 5 minutes to get our orders - cookies were warm and fresh. The employee open the box before giving them to you so you can ensure your order is correct which was a nice touch. Everyone in our group enjoyed cutting the cookies and trying the flavors - will definitely go again when I'm town. read more

Crumbl - Waugh Chapel - Bakeries Near Me - Gambrills, Maryland

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Delicious cookies. This is place where can get special treats. I would recommend it to anyone:)

Best cookies ever. Thin and crispy chocolate chip cookies were very buttery and the chocolate tart cookies were rich and chocolaty.

(Same rating. Just updating my review with last week's flavors...*drool*) KEY LIME PIE** (chilled) + PINK SUGAR (chilled) + CHOCOLATE CHIP (warm) + ICED OATMEAL** (warm) **These are my favorites! __ IG: @f.hux I #yelp and I know things. Keep reading... https://linktr.ee/f.hux #foodieHUX #yelpelite #yelpeatsdc #yelpdc read more

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All the rave is "Crumbl Cookies". Here is what I think: Customer service: Awesome Cookie selection: it's good BUT they run out of cookies often. Who runs out of Chocolate Chip, and Snicker Doodle, and sugar cookies? Crumbl cookies does. Flavor: not bad but definitely not great. I like the cookies but not enough to rush back and give anything above three stars. I would recommend people try it out. Atmosphere: Very clean, and plenty of employees working just not enough to get cookies made quick enough I assume. Ordering/ you can order online, in person or use the computer screens at the entrance why stand in a long line. Recommendation: DO NOT order a 6 Pack on your first order. Pick a cookie or two and try it and take it from there. What will happen: Crumbl will last because people love cookies. The prices are right and the taste is decent enough for the casual passer by to stop in. read more

Crumbl - Waugh Chapel - Bakeries Near Me - Gambrills, Maryland

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I finally got a chance to sample Crumbl Cookies to see what all the hype was about! Usually, the line is literally out the door like they're giving away free food, so I've always bypassed it. However, on this day, I was delighted to see that the shop was reasonably full and I was able to actually walk in and place my order. A tip from a newbie like myself, go to the far right...that's the line to place your order. The open space on the left is for those who are waiting to pick-up their cookie orders. With the menu changing weekly and the popular staples you're familiar with that are there every week, you have a nice variety to choose from...they even sell pints of ice cream. (Wink Wink) I didn't find the staff to be that friendly, at least the cashier or the person speaking out the names for the cookie pick-up, but oh well. I placed my order and joined their loyalty rewards program and stepped to the left to await my cookies. Some cookies are served warm and some are served chilled. Make sure to pay attention for your name, because they don't call your name loudly, but they do go in order of purchase. On this day, everything moved rather quickly, so I was in and out in a flash. Crumbl has an app, so you can order prior to entering for easy pick-up or you can utilize their curbside pick-up option. I ordered the chocolate chip, brownie cookie, pink velvet, and sugar cookie with frosting. The verdict is in...theses are some BOMB cookies! Ooey & Gooey, big, dense, and delicious! Now I see why people have been waiting outside in lines to get into this place. Well, not really because it's never that serious for me, but maybe for others. I'm a fan and I'll be back! Maybe not for the brownie cookie...I wasn't too impressed with that one. According to the lines, this area needed a Crumbl in its life and didn't even know it! read more

Crumbl - Waugh Chapel - Top Left to Bottom - Pink Velvet, Sugared With Icing, Chocolate Chip and Brownie Cookies - Bakeries Near Me - Gambrills, Maryland

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I came to Crumbl Cookies on a Friday evening, and despite the many people there, the wait time wasn't bad. It looks like they bake the cookies fresh for every order, so it took maybe ten minutes for my cookies to be ready. They have different cookies every day, so I'm not sure if there's a way to know ahead of time what flavors are being sold on a specific day. There were about six or eight different cookies on the menu that Friday. I ended up choosing their carrot cake and the chocolate chip cookie. They were huge! One thing I love about these cookies is that they are very doughy, so they are soft and pretty thick. The carrot cake cookie was topped with cream cheese icing and walnuts, so it had similarities to a cupcake. The chocolate chip cookie was filled with so many chocolate chips, and it was super moist. The cookies were definitely on the sweeter end, and I probably would share one with another person next time because they are so big. I couldn't finish them in one sitting. read more

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OMG this cookie place is amazing. I would highly recommend getting some cookies from here, if you're not on a diet. They bake these cookies would love, precision, and care. We got these cookies as an alternative instead of purchasing a Cake for our friends birthday and she absolutely love them. Check their website before going because they change the cookies periodically and I don't want you to be disappointed, if you have a favorite. Definitely give this place a try if you are a cookie connoisseur like myself lol . read more

Crumbl - Waugh Chapel - Cookies - Chocolate chip, Oreo cookie crumble, blueberry, sugar cookie, snickerdoodle, and Nutella. - Bakeries Near Me - Gambrills, Maryland

Crumbl seems to be growing in popularity and locations as I've seen other Yelpers in different cities posting about these cookies. So imagine my excitement when I found out that a Crumbl location opened up in Waugh Chapel! When I arrived, there was a line out the door. When I finally got the chance to place my order, I got four cookies. The cookies are a little pricey but they're also pretty big. I could only eat half a cookie at a time. Nevertheless, all the cookies were tasty. They have a soft, cakey texture which I like although a crispy edge wouldn't hurt. Crumbl has a menu that changes weekly so I'd love to go back and try some of their other flavors. I'm also hoping the hype has died down a little bit because I don't see myself waiting in that long line again. read more

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I haven't been to Crumbl in a while. The last time I visited, they took orders at the checkout counter. Now, there's a self-checkout kiosk. Despite customers standing around for extended periods, none of the staff informed them to use the kiosks. I noticed this happening repeatedly as new customers arrived; no one said anything, and the staff continued assembling poorly made cookies. When my order was finally ready, the staff member closed the box before I could even reach the counter. This was odd because I saw other customers being able to view their cookies before their boxes were closed. I mentioned this to the staff member, but there was no acknowledgment. It seems some of the younger staff have lost or not acquired a sense of customer service. read more

Crumbl - Waugh Chapel - I guess they get an "A" for effort - Bakeries Near Me - Gambrills, Maryland

Oh boy! Who told me about this place! A girl in Texas! Why did she do that? I'm hooked!! Simply delectable cookies but not all have equal satiety. My faves are the original chocolate chip, and Rice Krispies treat but I'll make those at home going forward! This time I am trying the Peanut butter, Brownie and Double Chocolate chip. I would avoid the Sugar butter- too bland and not of equal size as the others. I'm also not a fan of icing on cookies. I would consider the cookies and cream underwhelming. I love that the company changes flavors weekly but the CC is a mainstay! They're pricey so it's only an every couple of months treat. Great for a gift though with the cute party boxes.. read more

Crumbl - Waugh Chapel - 4-Pack CC, C&C, Sugar - Bakeries Near Me - Gambrills, Maryland

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Okay we knew It would be busy, but the wait and service was unacceptable. It's a Friday night and there was a line. We ordered online and we parked and pressed the "I'm here" button on the app. We were pretty inpatient after waiting 30 minutes. Not sure why they were even doing door dash orders. So I went inside to save them some time trying to find my car. I stood there another 10 minutes. Being in retail, I took the opportunity to observe what was happening. The cashier was good. But the choke point wasn't there. The bakers were baking, there was definitely enough product in the fridge and warmers. They weren't waiting for product. It was the packing line. They looked out of sorts. They were just starting at screens looking lost. They packed the boxes, nearly dropping cookies. Then a couple of people were walking them out. But they would walk It out, shout names, and when they couldn't find the client, they would come back and try again. IMO lots of time wasted here. How many times do you try to find the clients?? But the boxes just weren't getting packed. And there seemed to be no one directing anything. They need a stronger leader to make this work. As for the cookies. I was not impressed. I got a dark double chocolate chip cookie that was okay. The flavor lacked depth. The crunch on the outside and chewy in the middle was perfect though. Maybe they need kore salt or better chocolate. The milk chocolate chip cookie was off. Tasted super odd. I did not like It, and there's not too many cookies I don't like. There was something in It that made It taste not right. Maybe the milk chocolate? Not sure if I'll come back, very overpriced for what I got, I thought this was going to be gourmet taste and good customer service for the price I paid. I even tipped in the app. I barely got a thank you. read more

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Finally!!!! I finally made it to Crumbl this week after seeing they had lemon cheesecake flavor for this week. I placed my order through the app and it was ready on time. I ordered 2 chocolate chip and 2 lemon cheesecake. I tried the lemon cheesecake one as soon as I got home and it was everything I imagined it to be. I'm going to try the chocolate chip one as my late night dessert. Highly recommend! And the young man that handled my order was very pleasant. read more

Crumbl - Waugh Chapel - Bakeries Near Me - Gambrills, Maryland

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