I've been to this location twice and never had an issue. When I went for a third visit a few weeks ago, that's when I found out that they abruptly closed. What I got: **STRAWBERRY ICING **ORIGINAL GLAZED Hopefully they'll reopen or relocate soon. __ I eat. @f.hux I thrift. @DCthriftish read more

Krispy Kreme - Sweet treats! - Donuts Near Me - Crofton, Maryland

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This Krispy Kreme location in Gambrills is truly the worst location I've ever been a patron of. I've had 3 major issues with either availability of donuts, poor customer service or rude management since June. Just last Friday I made a purchase online for pumpkin spice cake donuts. Well, when I arrive to pick up my order they ONLY had regular glazed. Let me say that again, they ONLY had glazed and NOTHING else. They actually had the nerve to seem upset that I declined to substitute glazed for pumpkin spice. I inquired about a refund and the manager Russ was a straight up jerk. Just rude and dismissive. I could say more about the interaction, but that sums up the unprofessionalism. On a previous occasions when I've came to get their strawberry glazed, they have no glazed because the machine was broken or something. I've had coupons that they've refused to honor because (in their words) they don't accept digital coupons with barcodes that are provided by corporate. They only accept them if you print them out. The manager who was rude on that visit was Quanie. I give up. I've tried to give this location chances and they continue to fail me. The inside is closed or the drive thru is closed. This place is bipolar. They were great when they opened but have completely gone downhill. With the poor customer service and lack of available donuts, they'll probably be closed by the end of the year. No way they survive. read more

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Love this location. Thought I don't needs these doughnuts in my life I cannot resist the sticky sweet goodness. The store area was very clean and the service was fast. read more

Krispy Kreme - Yum - Donuts Near Me - Crofton, Maryland

Where do I start went here to get donuts two days in a row. The first day it was around 2:00pm and they had no donuts in stock the case was practically empty. When I asked would they be stocking up soon the answer was no. Most of the staff were young teens, some of them where standing around outside smoking Vapes and talking. The inside was not neat and clean infact there where no other customers in the store. Fast forward the the next day at around 10:00am again not very many donuts in the case however this time they were stock on the donut carts so we had to keep asking if and what was available. I guess at some point they ended up in the case. The customer service leaves a lot to be desired. There was no haste to help the customers that were in line. Infact when we walked in there were a couple of employees standing around just talking and looking at their phones with no haste to help us. Needless to say we purchased our donuts they where good however based on the customer service I will not be returning. Customer service definitely needs some improvement. And the donuts should be stocked in the case properly so customers don't have to guess and ask what you have in stock. read more

Krispy Kreme - Krispy Cream - Donuts Near Me - Crofton, Maryland

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Don't know how a Krispy Kreme location doesn't have glazed donuts but came to this location only to find they only had chocolate filled donuts. That's it. Both the interior and exterior of the building looked unkempt. So much so that as we pulled up to the drive thru I said maybe this isn't worth it. Proceed with caution. read more

Second snow day of the year is a good time to try the Pop Tart donuts. They are very good. I got the frosted chocolatey fudge and the frosted strawberry for the son. He scarfed both of his donuts right away. I also got a couple of the hot donuts, my ultimate favorite, and these made my day! Krispy Kreme makes snow days bearable. Thanks for shoveling your walkways! read more

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Never going back. Smells like dope in hete all the time. Never have the choices advertised. Workers seem.to hate their jobs. Not to mention the bathrooms. Yuk!! read more

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Avoid this location if possible. Staff was extremely rude. When I walked in the girl at the register rolled her eyes and just couldn't help me...i asked her for a dozen doughnuts and she told me she was signed out of her register and kept cleaning her counter. She then argued with her manager and accused me of not ordering despite telling her my order twice and she refused to sign back into her register. The manager was sympathetic and maybe it was just a bad day for their staff but this was an hour before close, the entire exchange was super hostile wayy too hostile for a donut run. We had problems with this location before but this was ridiculous. PS they only gave me 11 donuts.... read more

I used to love this place when it first opened. It saved us from having to drive far. But honestly, now I'd rather make the drive for better service. The drive-thru has been broken for a while, and it's frustrating, especially for moms with kids who have to get out of the car and go inside. On top of that, I've overheard staff say they hate the drive-thru because it "kills their time," which doesn't exactly make customers feel welcome. So while the donuts are still good, the overall experience isn't what it used to be. You may wanna reconsider if convenience and service matter to you. read more

Not the best Krispy Kreme. They ran out of most flavors and were slow to the drive through and the inside was closed.

This location never fails me. I only get doughnuts if the hot light is on. Grabbed some doughnuts this morning on my way to visit moms as an early Mother's Day sweet treat. Nothing like fresh hot doughnuts as always I scrumptious. read more

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i'm fed up so I had to rate this place Can I give the Crofton Krispy Kreme zero stars?? The last two times I've visited the first thing the woman at the drive thru says is "i'm sorry we only have..." Cmon krispy kreme, u have one job make donuts and make a variety. Lame service, and an unfriendly clerk at the drive through. dunk a donut somewhere else! read more

I've NEVER been inside of a Krispy Kreme nor have I ever had a Krispy Kreme donut. I know, I know. I'm embarrassed for myself. The inside of this location smelled like...Christmas? Christmas sweets to be exact. Sweet and comfortable but not overwhelming. To my surprise, there was a legit donut making machine and conveyor belt circling behind the counter. One can legit see the donuts be scooped up and placed into your to-go bag/box. If you have little kids--this would be a cute little excursion! The cashier was SUPER NICE. I didn't grab their name but they had a "Jaqueline" tattoo on their left arm. They accepted my coupon, explained the process and even gave me my own little donut right off the belt for me to try--extra fresh! SO NICE! Strawberry icing was pretttty tasty! read more

Krispy Kreme - Original Glazed Dozen Assortment - Donuts Near Me - Crofton, Maryland

Been to this Crofton location a few times when I've been over there when I've had a deal. The staff is unfriendly like I'm inconveniencing them, and there is no sense of urgency. They move at a snail's pace. They seem dumbfounded by these deals. On a positive, donuts & drinks are fresh & delicious. But the negatives of Crofton KK outweigh the positives. It's unfortunate there's some few KK around. There used to be one in Columbia Mall, which was closer to be than this part of Anne Arundel County. I had an issue with that location for a different reason. The location in Rockville is always good as are other locations I've been to in MD. read more

I made a complaint about a DoorDash gift I sent and how dry the donuts were, they didn't have but 1 out of the 4 I ordered. The recipient said the coffee was powdery and wasn't able to drink it. I contacted the store and no one returned my call. read more

This makes me sad because I love Krispy Kreme but this location is not good. The original donuts are COLD in the morning. No special edition pac man donuts despite all the signs. Workers are "informal". read more

The checkout guy was super nice and my internet order was ready super fast. Always great designs on my donuts. They participate in toogoodtogo now too! read more

Krispy Kreme - Ghostbusters donuts - Donuts Near Me - Crofton, Maryland

All orders should be sealed when been delivered You never know in what conditions Delivery drivers have there cars read more

Third try to get donuts. Third time we were offered old, stale donuts from the previous day. We won't be back. They said they only make donuts between 7:00am-9:00am. They offered no apology and didn't to make it right. Unreliable and awful. The place was also filthy. Avoid! read more

I'm gonna be brutally honest. if it weren't for my experience today, i'd give this place a 5 star review without hesitation. however today this restaurant committed an unforgivable sin. we walked in there & just ordered a few glazed bad boys. the gentleman (who was very kind) politely said "we don't have any glazed donuts". which caught me heavily off guard. my wife then asked "are you guys making any more glazed donuts?", to which he responded "nah". upon that we walked right out & went to firehouse for a meatball sub since it's that middle period of time between late breakfast & early lunch. if no one got me, firehouse got me. read more

Krispy Kreme - Donuts Near Me - Crofton, Maryland

I used to stop here for a fresh donut on the way to work and back from work. The warm donut glazed with the sweet icing was so yummy! Stopped here a few times to get the discounted/free donuts each year they did that event, always a long line! Jake n kev read more

I e been coming to this location for years, and I've never had any issues ...the inside has always been clean, the staff friendly and professional. Today I wanted biscoff donuts but unfortunately I missed them being ont he menu ..but I ended up getting a half dozen of the following 2 original glaze: the Kruger glaze were hot and ready to be devoured lol just delicious 2 chocolate glaze: fresh and delicious 1 lemon filled:not so fresh, but still tasty 1 cream filled: not so fresh, but still tasty Overall, I'll continue to support this location for my sweet tooth fix read more

Krispy Kreme - I had to get my fix, the light is on!! Chocolate glaze, original glaze, lemon filled, cream filled. - Donuts Near Me - Crofton, Maryland

This Krispy Kreme is the worst! The young kid employees have absolutely no urgency for taking or fulfilling orders. It's almost like they're inside doing who knows what other than their jobs. One plus is that they mostly always have the featured doughnut, which is cool, but the owner, franchisee, DM, or Lead REALLY need to employ Customer Service training on a quarterly basis or face losing customers! read more

Service is abysmal. The workers are clearly unhappy and hate being there. When I went there were many staff up front but only one could takes orders (very slowly might I add) I sat at the counter staring at the unoccupied employee up front and they did everything they could to not look at me. Did not get a greeting either. Furthermore, got an iced coffee and they just poured hot coffee on ice? The coffee was not cold and was watered down. When it was handed to me there was (obviously) no ice in it. read more

I keep coming back because I love their donuts so much, but the workers here are always so rude! Service is slow, there's no sense of urgency and asking them any questions results in attitude. I just wanted a donut :'( Food- LOVE Krispy Kreme Donuts. They have the perfect ratio of the doughnut to glaze. Always light and airy, never dense. The machine wasn't working both times I came here resulting in no "Hot and Ready" warmed, glazed donuts. Super disappointed. Service - once again, it's always so awful here. Even when there's a line, only one person works the front, taking their time to grab each donut, while you see the other three workers on their phones in the back. I just want a nice donut when I come in, preferably without the side of attitude. read more

Krispy Kreme - Donuts Near Me - Crofton, Maryland

Seriously, it's better to go to other locations. They all outdo this one. This location's portions are pitiable and spindly. They can't be serious, you'll think, as you open the box and survey the downright SKELETAL rings of dough with the patchy, sloppy chocolate goop on top. The employees mumble into the microphone and laugh when you ask them to repeat what they said. Because, you see, the joke's on you for giving them another shot. read more

If I could leave 0 stars I would. I waited 30 minutes for 3 coffees that were all supposed to be lattes. After about 15 minutes I politely reminded the staff that I had ordered 3 coffees, as it looked like they hadn't even been started. The employee informed me that the machine had to clean itself, which she gave NO indication of when I ordered or I wouldn't have stayed. So I waited the last 10 ish minutes, and the coffees were not even lattes. They are completely dark brown and taste like day old cold brew. I've had lattes from Krispy Kreme before and this is NOT them. read more

Believe it or not this was my first time to Krispy Kreme but my husband insisted it was a must try! First impression was the terrible customer service. After looking at other reviews of this location, I can confirm that the customer service needs a lot of help. We sat at the drive thru window for 10 minutes before anyone ever came to the window. When someone finally came all he said was "You ordered a hot coffee?" And my husband said "No, it was iced." The guy then replies "damn!" And closes the window.... The milk in the iced coffee smelled spoiled. And the classic glazed donuts were okay. I was really disappointed in this experience since everyone always hypes Krispy Kreme up. Definitely will not be returning to this location at least. read more

Krispy Kreme - Donuts Near Me - Crofton, Maryland

I came here today and got terrible not-service! The fresh light was on and the door was locked so I went through the drive through and waited for 15 minutes and got absolutely no service! If I could I would give this location 0 stars but because that is not possible I give it 1. 10/10 would not recommend if you actually like to get served! read more

Stopped in the Gambrills MD (106) store today to buy my normal assorted dozen. And decided to get the cinnamon rolls based the picture I saw at the drive thru menu. However, what I received for the first time ordering compared to that picture were night and day. Was completely disappointed to open my box once home, to see what I was given. Totally unacceptable, clearly no quality control, as one of them was smaller than a regular glazed donut and hard. Who would pay $9.50 for 4 not even properly formed cinnamon rolls? Will never purchase again, and completely disappointed that I paid for this order. read more

Krispy Kreme - Cinnamon Rolls??? - I guess??? - Donuts Near Me - Crofton, Maryland

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It's Krispy Kreme! We were in the area for a wedding. On our way back home, we spotted this Krispy Kreme location. Had to pick up some donuts for the family. The cashier was friendly and our order was wrapped up neatly. Plenty of seating is available inside. Restrooms are clean. Our donuts were fresh and like usual, very flavorful. We are fans indeed. read more

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All the staff was very kind helpful and considerate The new fall flavors of donuts were also very yummy read more

I wouldn't say I go to this Krispy Kreme often but I go often enough. Today's visit was quick and uneventful. The staff on the inside was extremely friendly and even cracked some jokes. The location is clean and everybody here seems to genuinely like working there. I gave it three stars because my glazed doughnuts were a little sweeter than usual. But all in all they're pretty consistent. read more

What the heck happened to Krispy Kreme? I will say the customer service was great! And when I asked for some fresh and hot doughnuts the gentleman gave them to me no questions asked. I really appreciated that, I offered money and he wouldn't take it. ThT was a plus. So the customer service her was great! However, let's start with the gross floor The floor was so sticky that my daughter actually did a small dance to show us how sticky the floor in fact was. I noticed that as well but didn't seem to make much of a fight since we had already parked and went inside. I will save the display case they look pretty clean and again the customer service was really really good. But the donuts that we had but not good I'm not sure if it's just me it's been a while but they weren't good. Even when I was able to get a fresh and hot it just didn't taste like I remember. Maybe Krispy Kreme was having an off day. read more

If I could give this place 0 stars I would. I went there last night about 7:30. The first problem was there was a note on the door saying you had to go to the drive through as the inside was closed. When I pulled up I saw 4 young guys inside and 2 of them were playing around with each other. Ok so I go to the drive through and tell the guy that I have a coupon for a dozen assorted donuts for $9.99. He kept acting confused and high and acting like he could not comprehend what I was saying! I must have told him 4 times the coupon said assorted and he kept trying to push the plain glazed on me and just kept acting so confused. I asked him which donuts were excluded and he could not tell me as again he was acting high and like he could not understand my question. Also every time he acted confused he would say sorry I got a lot on my hands right now. So I was like well I am ordering whatever donuts I want then and started listing what I want. I then asked him how many was that so far to ensure I had the count right. Crickets!!!!! I kept saying hello hello are you there! Nothing. Finally he answers after about a minute and is like sorry I was helping another customer and again I got a lot on my hands! I was like you want me to just come to the window and he said yes. As I was pulling up I saw this idiot take a puff of something (I assume a vape) , which was no surprise as I already knew this imbecile was high! When I get to the window and start telling him what I want he keeps saying we out of that.....we out of that... we out of that. He kept trying to push the plain glazed on me and I had already told him several times there was a different coupon for a dozen glazed and I didn't want that! The hot and ready sign was not even on so do you think I want a bunch of old, stale donuts as they were not in there working! I was like you know what, just forget it and left. I had not been to this location in years and it has REALLY gone down hill. It was nothing like this before. It gives the chain a bad name and that location needs to be closed with all the bad reviews. All those kids in there need to be immediately fired as there is no excuse for the pitiful customer service and unavailability of donuts at 7:30 when the place does not close on Fridays til 11! Due to their behavior, I am sure that location loses out on a lot of profits! Buyer Beware! read more

Drove 30min and they tell me is close. It's 8:07pm the website says close at 11pm. One of the guys says to me that he has a lot in "his hands" at the moment and can't fix that yet. read more

Put my online order at 3pm for 4-24 counts, of dots then went over around 7:45 and guess what it ain't ready, then the guy started gathering some doughnuts and he put all the left over and made 1 box of dots and I told him I ordered 4 boxes he said he didn't know I said it's on the receipt right?, well he offered me the minis of course can't do anything about it but agree, and comes another problem the dots are like really old and hard I guess because it has been sitting there for long, I know those things have shelf time right ? And this is the 2nd time it happened I guess nothing changed since my last order read more

I took my daughter, a 2023 graduate to the Gambrills Krispy Kreme for their free dozen special for graduates on to be met with a sign on the door about no more free donuts for graduates. When I asked to speak with a manager, a rude employee by the name of "Danny" greeted me with an attitude and informed me that the manager "Robert" told them to stop giving out donuts to graduates at 8:00pm. There is no time limit listed in the advertisement for this special offer. To make matters worse, Danny's customer service was extremely disrespectful and without merit. I am deeply disappointed in the level of treatment and pisspoor service my graduate and I received at the Gambrills Krispy Kreme. read more

Krispy Kreme - Donuts Near Me - Crofton, Maryland

Awful. Hideous. Rude customer service. Donuts didn't taste good. Not fresh. Won't be back. Check out what we ordered and what we got! read more

Krispy Kreme - What we ordered.... - Donuts Near Me - Crofton, Maryland

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Desmond , was very respectful and polite. He was knowledgeable of the products. He did any excellent job!