1. Kreatures and Koi

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Savannah, GA

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Kreatures and Koi

2.5 (2 reviews)

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17 years ago

Helpful 2
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15 years ago

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Pet Supermarket - The 2 rabbits purchased after. This is their traveling cage. Both also infected with Coccidia & 1 died the other is also dying.

Pet Supermarket

(25 reviews)

We love this place! We get fish here, cat litter, and Toys…read morefor our pets! They don't carry our dog or cat food here but that's okay, we auto ship from chewy for that anyway! The staff are all extremely friendly and knowledgeable there. They treat us like family there and we always have a good experience. Just so you know, they price match anything in their store if you find cheaper online. We love this store and will always find a reason to keep shopping here . They Really love and care for all of the pets in their store and all animals! ‍friendly

New Update: 9/8/26 I reached out they finally responded. Pretty much stated they refund money and…read moreare not responsible for vet visits. I was never asking for money back. I was asking for this company to have a better process for handling and caring for the animals they have in store. Of course that's not any of their concern. 1000% reporting this business. Update after owners response: I reached out like Liz suggested in the response to my review it's 8/27/26 & have yet to hear back from anyone. Not sure if the response was to make it seem like they helped but for the record... They have done nothing. I purchased three rabbits from Pet Supermarket on Abercorn Street in Savannah within approximately one week. The first rabbit I purchased was extremely thin and underweight. Three days after I brought the rabbit home, it died. The rabbit was examined by a veterinarian and diagnosed with coccidia. Four days after my first purchase, I purchased two additional rabbits from the same location. These rabbits came into the store in a different shipment from the first rabbit. I was told they had been checked and were healthy. Both were subsequently examined by my veterinarian and were also diagnosed with coccidia. After confirming the diagnosis, my veterinarian recommended that I immediately notify the store so the other rabbits could be addressed and the enclosures properly disinfected due to the potential for continued exposure. I contacted the Savannah location and spoke with the manager, Amanda. I explained that three rabbits purchased within approximately one week, from different shipments, had all been diagnosed with coccidia and that one had already died. Her response regarding the enclosures was that they clean the cages every day. The purchase price I paid for the rabbits was refunded, which I want to acknowledge. However, a refund of the purchase price does not account for the veterinary bills, housing, food, supplies and other expenses incurred caring for sick animals. More importantly, these are living creatures. They deserve appropriate care regardless of their purchase price. When multiple rabbits from different shipments within such a short period are diagnosed with the same parasite, I believe the pattern itself warrants serious attention and appropriate steps to determine the source, address potentially exposed animals and prevent additional sick rabbits from being sold. I have receipts documenting the purchase dates, along with veterinary records and bills documenting the diagnoses and treatment. I am sharing this review to document my experience and the facts surrounding these purchases. My primary concern is not the refund. It is the health and welfare of the rabbits still in the store and ensuring that a repeated pattern of illness is appropriately addressed. (Note the carrier with the 2 rabbits that carrier is their traveling cage. They had an entire room dedicated to them.)

PetSmart

PetSmart

(37 reviews)

As a follow up to my review, it has come to my attention during my last visit to the PetSmart on…read moreVictory Drive in Savannah, GA (10/28/2025) that Priscilla Nelson was dismissed as the Dog Trainer. Our five star review previously given on 10/14/2025 was for Priscilla. Obviously I do not know of the circumstances but she was the reason we went here. We completed two sessions of training with Priscilla for our new puppy. We were about to sign up for our third session when we learned of Priscilla's departure. Needless to say we did not subscribe to the third session nor will we ever shop in the store as well as encouraging our friends and family to do likewise. If PetSmart treats long time associates in the manner in which they treated Priscilla; then we will spend our money with companies who show compassion towards associates and the animals in which they serve. ---------------------------------- We just finished puppy and intermediate training with our Australian Shepherd puppy Ruby at PetSmart on Victory and cannot recommend these programs enough. We've gone through training with two of our other dogs but since Ruby is our first puppy, we wanted to make sure we knew what we should and should not do. Priscilla came recommended from neighbors and friends and they were correct. She is patient with all the puppies and humans. More importantly, she is firm but fair. We are excited to continue with additional classes in the new year to ensure we have a happy but well mannered Aussie that we can take anywhere.

If you as a groomer cannot perform the services that is requested of you. Don't just take it upon…read moreyourself you to do as you please. If you cannot, there is someone else who can. I was in the store when another groomer could not perform a service and the owner was called. It's a 1 rating for me. The manager is free to call me about my refund, it's now about the principle. Waiting I'll update soon.

Kreatures and Koi - petstore - Updated October 2026

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