My wife & I just returned from a wedding up North. Of course, we had to board Mumford and Mabel. We did so for the 2nd time at May River Pet Resort. Both times went very well .... for the dogs. This time, when we picked them up, they charged us an extra $80. I'll explain.
The first time we had them there, we asked if they would bathe them before we picked them up. They told us that they do that anyway gratis. Great!! This time, when we dropped them off, we asked again if they still bathe them at no charge and they replied "yes we do, and we also will clip their nails as well". Guess what! They charged us $20 per dog for their nails. Fine, we were mislead this time, but that's ok ... it was worth it.
The day before we picked them up, we called from our car to see what time they can be picked up and they replied "any time before 6 pm". So today we picked them up at 4:15 pm. Guess what! They charged us another $20 per dog for late pickup!! We explained what we were told and they replied "no charge is for pickups before Noon, but $20 per dog after that UNTIL 6 pm". OK, fine, there was a miscommunication, so we asked if it would be possible to get a credit and they responded "no, it's not possible - AND, if your're not happy, you can go and find another kennel!"
Nice, huh?
Let's just say I'll leave it to your imagination of words which were exchanged.
I highly NOT recommend May River Pet Resort. Their customer service sucks! Even if they would have just told us that unfortunately they cannot do credits but apologize for the misunderstanding and it won't happen again ... or ANYTHING nice as to how any customers should be treated.
Funny thing is they just made $640 from us and they said that to our face, with a straight face (pun intended). But seriously, we couldn't believe what we were hearing.
Needless to say, we will be using another kennel where both dogs AND PEOPLE are treated with respect! read more