Please excuse this wordy review, but I want to give a descriptive review to provide appropriate insight for anyone considering purchasing from this shop. I bought a snake here, because they are the only local shop that I know of with snakes other than ball pythons. She was moderately over-priced at $200 for a ~10-12" female rosy boa. She was absolutely beautiful, so I paid the price. They couldn't give me much information about the snake's background, as they had purchased her from a whole seller rather than their typical breeder. I bought her (Scarlett) knowing they had no warranty, and they'd been keeping her at improper humidity levels. The staff told me to keep the humidity at 60-70%. I knew this was inaccurate due to my research. They assured me that Scarlett was healthy, as they'd had her for three months without issue. They stated she was a finicky eater and would only eat live pinkies. They hadn't fed her in 10 days, so I wanted to feed her same day. I'd bought a pinkie, but it died before I could arrive home (5 minutes away). I returned the next day and bought another, which Scarlett ate with no problem. She had a bowel movement 4-5 days later. She was a very uncoordinated/clumsy snake, which I naively contributed to her being young. I based her husbandry on hours of research from several sources. I had her in a 20 gallon long tank on aspen bedding. She had a heating pad with a thermostat set to 86F max (probe between UTH and glass). I also had a supplemental low wattage heat light to keep the warm side ambient temperature at 83-86F with a 88-90F basking spot. Cool side of the cage was 78-80F. She had a water bowl on the cool side, and the humidity was kept at 40-50% since rosy boas are a desert species. Temps were regulated by a thermostat, ambient tempo/hygrometers on each end of cage, and 2-3x/day spot check with an infrared temperature gun. I fed her again 7 days after the first (on a Friday), but she regurgitated 36 hours afterwards (on Sunday). I'd planned to attempt to feed her again Tuesday, but when I woke up in the AM, I found her dead in her cage. I went to the shop that afternoon and discussed the incident. One staff member stated she'd discuss it with her manager, and they'd give me a discount towards a future snake. I called that evening to follow-up with the manager, and he was nothing short of hateful and belittling to me. He stated he'd heard I'd overheated the snake, and that's why she'd died. I insisted this wasn't the case. I did not accuse him of selling a sick snake, but I did say it was a possibility even if he was unaware. He literally laughed at me and told me he didn't have time to discuss the issue, as he had 10 people waiting at the register. I asked him to call me the next day. The next day he called and offered a $25 discount on a future snake purchase, because he hadn't made a profit on my purchase of the rosy boa. My main complaint isn't about the money but his attitude towards the entire situation. You would think that someone in this field would be compassionate, but instead, he felt the need to speak down to me and laugh at my misfortune. It's possible that the snake was healthy when I bought her and that this was just a freak accident, but I'll never take my business back to this facility after the way I was treated. read more