Based on the lack of customer service and empathy during our text conversation, I would not choose to work with Koshland in the future. It seems they would have a financial interest in patients choosing to fill prescriptions through them, but they don't seem to care about helping you get insurance coverage. They also messed up the prescription from the doctor and if I hadn't been paying attention to the details I would have paid $300 for the wrong formula. See attached text thread. read more

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Is this even legal? My prescription changed to every other day so I received half the amount of meds and yet was charged the full price and the explanation given was that the prescription still covered a 90 day time period. That doesn't even make sense. Not happy. EDIT: Kudos to Koshland for their extremely rapid response. They jumped on this on New Year's Day and got it resolved very quickly even during a holiday. I'm happy with their response and the timely manner and hence my review is upgraded to reflect their outstanding customer service. read more

Rebecca from Koshland is one of the most helpful people I've experienced in recent memory so she gets a 5 star rating! However, I recently missed out on a months supply of medication because they "transitioned to a new software" - even after they billed me $100 in advance of medication they could not fill. The medications are very expensive and they charge $12 just to deliver it to me a few blocks away..... read more

I am extremely impressed with the knowledge and services of Koshland Pharmacy!!! To be able to have the option to have their services has been a true privilege. Their response time is always rapid and their ability to answer questions and assist has been gratifying!!! So grateful for them!!! read more

My doctor called in a specialty prescription that had to be compounded for off-label use. (Off-label prescriptions tend to be older, much cheaper with far fewer side effects). Koshland got the prescription together quickly. They're conveniently located by the entrance to the Bay Bridge if you live in downtown SF or work in the city and drive home to the East Bay. They'll also ship it to you (extra charge may apply). Bonus points: Koshland will run your package downstairs and hand it to you because parking can be gnarly. Really good business, super professional with exceptional customer service. Highly recommend! read more

Koshland Pharm - Near Koshland Pharmacy in the realtor silly-named "The East Cut" nabe. - Pharmacy Near Me - San Francisco, California

Koshland pharmacy has provided me with customized meds. Service is fast, and professional- their pharmacists are first rate and go above and beyond in answering questions. Shipping is prompt also. read more

Prescriptions are supplied in a very timely manner. The help from the people at Koshland is excellent,

I have experienced Koshland Pharmacy as a pharmacy that acts unconscionably reckless with respect to patient safety. My medical provider sent in a refill eight days ago, and I followed up with Koshland five days ago. I was promised there receipt of my refill today. This is a medication that you absolutely cannot miss and, if you do miss, comes with the risk of seizures or death and at the very least physical agony. Koshland is aware that I finished my prior batch yesterday, per their instructions and the instructions of my medical provider, and that I needed to receive the new batch no later than today, and they certainly had been given plenty of lead time When I called for another status update today, Koshland claimed to have been experiencing for a few days issues with implementing a new system, that they haven't even started compounding my new batch yet, and that they have no idea when they will do so. I was also informed that Koshland will not expedite shipping once my medication is ready even if I were to pay for it. Under the circumstances, it is astonishing that Koshland did not feel the need to notify me when their system started failing, preventing me from sourcing my medication elsewhere in a timely fashion. There is obviously no process in place at Koshland to deal with their current crisis. To the contrary: when I called, there was zero sense of urgency, just condescending and dismissive attitude and scripted customer-service platitudes designed to make me go away, as though they were dealing with a delayed iPhone shipment, not a medication that prevents serious injury and that they had promised to provide in a timely manner. There was no concern for the risk of serious physical harm. When, upon request, the call was escalated to the manger after 50 minutes, things at least turned professional, but the manager was not able to resolve the issue either. She said that she would try to expedite my order with the pharmacy department, which is not preventing the harm occurring between now and when I will receive the medication, whenever that will be, and in any event, the manager was neither able to promise that that will actually happen in light of their ongoing system issues nor to give me an estimate as to when to expect my medication. Just to be clear, the issue is not that Koshland has been unable to compound and ship my medication in a timely fashion as they had promised. It is instead that they choose not to until they fix their in-house tech issue. Koshland has made it exceedingly clear that it has no appreciation for the seriousness of its failure to handle the situation responsibly or for the attendant, potentially grave, harm to patients. read more

What an excellent pharmacy for compounding meds. They are fast, reliable and punctual with delivery. I am very satisfied with their service and quality read more

Years ago I needed special formulations. This team of pharmacists never disappointed me. the prescription arrived by deliver way out in Napa on time and in perfect condition. The response time was perfect every time for 12 years. Definitely the best compounding business close to me. Give them a try! You would be happy like I was. read more

Excellent customer service. It is hard to find a compounding pharmacy. Luckily UCSF found the pharmacy.

I ordered a refill on May 10. Koshland did not ship until Friday, and FedEx says I will receive it on Tuesday. How can it take *sixteen days* for a standard medication to arrive? No apology, no springing for weekend delivery, nope. I live in Menlo Park and Koshland is in San Francisco. I think the late shipment was a mistake on Koshland's part as, when I texted for a status (13 days after I ordered), they said it would go out that night. At that point, it seems like they should have messengered it to me. What's so infuriating about Koshland is that: a) it used to be great!; b) it seems like they are clearly struggling with some growing pains or staffing issues, as they are definitely making some errors - 16 days to deliver a medication is ridiculous and, I would imagine, clearly not Koshland's goal. But there doesn't seem to be an effort from Koshland to really own and humanize the poor service. After my last review, someone from Koshland contacted me but, after I had to call her back (and wait on hold), I got the complete runaround and it seemed like she was doing three different things at the same time. It's just not how you want to engage with a medical provider. read more

It was easy to set up an account to process my prescription. Staff were professional and I received my shipment within a week.

Koshland were very communicative and attentive. I was able to call them and text them as I needed. Great experience so far

Time to fill a prescription. I ordered my prescription 2 weeks ago. Called today to inquire on status. I should receive by Thursday. I was told it takes 7-10 BUSINESS days to fill a prescription and this doesn't count weekend days. Be prepared to wait a full 2 weeks, or more. read more

Koshland filled a prescription for me. Not long afterward someone in SF charged about $400 worth of food from Grubhub...using my credit card number. I haven't been in SF for more than 25 years. Oops. read more

Michael, a pharmacist, could not have been any kinder or helpful than he was; I was pleasantly surprised.

Outstanding service, medications delivered on time as promised. Great packaging to protect the meds.

Koshland pharmacy has amazing customer service and helped me immensely with a problem I had using a nebulizer. They went above and beyond to make sure that I was supported and had the medication I needed. Michael Lee, pharmacist, was so kind and compassionate. More than just a pharmacist. read more

Excellent. When I picked up my prescription, a pharmacist explained and answered questions. They are easy to work with and have great communications. I will stick with them. read more

If you're looking for a pharmacist and pharmacy that is knowledgeable and caring. Look no further, the staff at Koshland is superb. They go above and beyond to make sure to address your concerns and to make sure you understand your proscription. Thank you to the staff for taking the time. read more

Osh Kosh(land) b'gosh My first visit and such a pleasant experience. The pharmacy is pristine located in a lovely building. which is secure in that they buzz you in. I felt like I was walking into a sterile lab. It was so clean with their compounding room encased in glass with this intricate equipment and pharmacists and/or pharmacist techs inside in sterile garb as in caps, sheer body suits, etc. They also have these great bamboo pens at counter as takeaways. They kept me informed re: the progress of my scrip, and when it was ready for pick up. The person at the counter was quite delightful. I'll be back. read more

Koshland Pharmacy is fantastic! They are very professional. They provide excellent patient care and respond to any questions or concerns about medications, immediately. I recommend them very highly. read more

Excellent, super-responsive, knowledgeable staff who exceed expectations. Other compounding pharmacies can take 2+ weeks to figure out how to stabilize the recipe for a prescription. Koshland takes a few days or less. Even when I needed to have a prescription transferred from Koshland to a local pharmacy, Mia and pharmacists at Koshland went out of their way to ensure that I was well taken care of. I agree with Andy M. in a previous post -- Koshland is "run with heart and genuine care for their customers." Kudos to the team for your high-quality, personal touch in all that you do. read more

I love you guys! Friendly staff that's never stressed ( unlike CVS) You run a fine business. Very healing experience. read more

When I refill a medication and there is a price increase, as a consumer, I want to know exactly how much I will be charged before the prescription is sent out. Every other pharmacy I've (re)filled a prescription at tells me the price in advance (regardless of whether there is an increase in price or not). Koshland is the first pharmacy I've encountered that does not tell patients how much they are being charged in advance when refilling a medication. If CVS and Walgreens can inform patients of pricing in advance, so can you. My prescription that I refilled increased by $36 and I was not notified. I called in and asked about the price increase, and was told by the rep that a mass email was sent out about a blanket 10% price increase. I checked and I did receive the email. But I don't read all of my emails - simply don't have time to go through and read every single email I receive, and I think most people are in the same boat. The way it was explained to me was that manufacturers increase their prices and therefore Koshland is forced to increase their prices. If that were in fact what was behind the price increase, each medication should be judiciously increased accordingly. The medication that is used to compound my prescription did not increase in price - I checked. When blanket price increases of this nature are passed on to consumers en masse, it becomes obvious that this is a money grab. I refuse to be treated like a cash cow. Koshland has lost a customer, and I think (and hope) will lose many more with this lack of transparency and unethical business practices. **3/1/24: Updating to 2 stars, since they did acknowledge their mistake and refunded me the $36. read more

The only compounding pharmacy I will ever use, Koshland pharmacy is readily available by text or phone, super accommodating when you need anything shipped and professional, what else could any one ask for. read more

I am a new customer of this Pharmacy I live in the San Leandro area and work in Fremont and Morgan Hill so I am very glad this prescription could be shipped to me. Koshland Pharmacy was able to sell me a 3 month supply of a needed prescription that CVS wanted to charge me 400 a month for at a fraction of the price yet is a high quality product. read more

As indicated by another reviewer, these prices are INSANELY INFLATED! The price for a compounded cream went from $1.27/dose at another compounding pharmacy to $3.96/dose! Another Rx was 2.3 times higher. In addition, they made a mistake in the dispensation device, when I specifically requested a different one. Their only explanation for these much higher prices was "the quality and labor that goes into" preparation. Which is the same at any compounding pharmacy. I will not be returning to this pharmacy. They take advantage of people and should get the Shkreli Award! read more

I needed a compound mixture of Gabapentin for my cat. They have 2 flavors chicken or fish. I had to have a liquid because I couldn't get a pill down and she wouldn't eat the power on the food trick. This was such a blessing for me. FYI, parking is very difficult. They will bring it to you out front. DO not leave your car in the yellow zone. I avoided a ticket but barely and I was only in there 3-4 minutes. read more

The very best in customer service! Always so prompt with responses and refills I love this pharmacy!! read more

I left an angry two star review 18 hours ago. Peter Koshland called me and tried to address my concerns, and bottom line: is taking care of getting my prescription to me. I wish a little faster, but I appreciate that they have a business to run. I regret the words I used in my previous post. read more

Insane prices. Was quoted $287 for a compounded cream prescribed by my Dr that is very common. Called some other places and was able to get it for about $90 including shipping from Carefirst Specialty Pharmacy in NJ. How do they stay in business with such wildly inflated prices?! Don't go here unless you love to waste $! read more

These guys are super knowledgable and friendly. And you can get medications here that you'll never be able to get at Walgreens or CVS, because they do compounding. It's like an old-school apothecary! read more

Always 5 Star customer service. I have been using your service for years. Thank you for everything! Wishing you health and wellness. read more

I was recommended by my Naturopathic Doctor to Koshland. I have been very impressed with their excellent communication (text, email and phone) and quick shipping. It was also very easy to have my medicine placed on an autofill. I accidently left my prescription at a hotel (ugh!) and called my doctor, Koshland was able to get it to me within a few days - it was very much appreciated. Great people and great pharmacy. read more

After trying many different over the counter medications and supplements Koshland formulated a prescription for me that worked like a miracle. I am so grateful to Koshland and my doctor for working together to find solutions to improve my health and my life. I appreciate the high quality of the products they provide. The service at Koshland is wonderful. They are very helpful and concerned about the needs of their customers. They keep me up to date about my medications and make sure that I have what I need at all times. read more

I've been a customer for 3 months now. Continue to be not just supremely satisfied, but supremely impressed. Been dealing with some significant medical issues for 3 years -- requiring too many meds -- none of which I want to take. I was prescribed a specialty drug in Nov -- compounded by Koshland. It is not fully mainstream and even physicians don't have the protocol down to a science/theory of mechanism isn't 100% known. But Koshland understands the med more than the practitioners who prescribe it. Because they invested the time with me (and my physician), and taught me (us) the proper methodology/protocol/dosing, I was able to cut opioid dosage by 75% within 2 months of Koshland filling my RX. And i cut my dose of this specialty med in half. My goal is zero opioids and zero other meds. They know this -- because they took the time to know me. I have no doubt I will eventually meet my ZERO-MED goal with Koshland as my partner. read more

The best people, the finest service. You cannot do better than Koshland. Quality, service, and kindness.

What an expectational service! Koshland Pharm gets an A+++ for being so caring, compassionate, and professional. I got a phone call right after my doctor prescribed my medicine, the person on the other side of the line was so kind and instructed me on the next steps. I recently moved out of the bay area and their delivery service was quick and easy. Again A++++ read more