The only way to understand what's going on is to come in person and that guarantees a 30+ minute wait each time. And at times, the answer to the question is that they do not have the medication available and need to order it. An unreliable pharmacy should not exist. If the demand exceeds their ability to fill prescriptions, then they should stop taking new orders until they can catch up. read more

Update: different issue, same BS. I tried to get some meds filled and use a Goodrx coupon. The idiot behind the counter doesn't even try to make it work, and I know it's a valid coupon. Nobody there tries to help out or assist a customer. They don't try to find the right answer or solve a problem. Pure idiocy. If I could swallow all the pills behind the counter just so I never had to deal with these f***ing morons again I would. But I'm sure just trying to get to the meds to kill yourself would be too difficult. read more

I'm so grateful for the staff here, and I'm honestly baffled by the bad reviews. They actually seem to really care about getting my medications approved and are willing to call insurance to make it happen. I've had them go above and beyond multiple times to make sure my medications were approved, and they always call me back to let me know the outcome, often making multiple calls to my insurance and me. I've had such a terrible experience trying to use my insurance's mail order pharmacy that I've started getting all of my medications from here, even though I can only get one month supplies per my insurance. So grateful for all of their help! read more

This location is the absolute worst. They never answer their phone, even when it isn't during the pharmacy lunch break. I really hope that whoever the manager here is begins to manage it differently. read more

I went to this Walgreens, technically known as "Walgreens at UCSF", today, Friday, November 29, 2019 (Black Friday). It is located in the first floor of UCSF's Mission Hall, at the northeast corner of 16th Street and 4th Street. It is dedicated to serving the UCSF community at Mission Bay, be they employee or patients, but all are welcome. This is not a full Walgreens; it basically has two windows for prescriptions, and some OTC medications, candies, drinks, and greeting cards. That's it. It is about 1/20 the size of a normal Walgreens. Just enough to fill a small corner space of Mission Hall. I went in to pick up some prescription and was told to wait in one of the five chairs, as one wasn't ready. In the meantime, three or four other customers came in, all to get prescriptions. There were like four workers there, either techs or pharmacists. This location was really convenient to me, as it is right across the street from the UCSF Medical Center at Mission Bay. I literally just had to cross the street. I also had to use up some Walgreens Rewards points by Sunday, so I bought a candy bar. Prices here are a little expensive, given that is is San Francisco, but I am glad I didn't have to look elsewhere for another Walgreens. The only reason I am giving this location 4 stars instead of 5 is because the employees were kind of bland. I guess I would be too if I had to work Black Friday, lol. read more

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I have found the pharmacy to be very good and the staff helpful. The various pharmacists have all been super knowledgeable and happy to answer my questions. They almost always have all 12 of my scripts immediately available and a few are atypical. If I haven't phoned in a script the longest I have ever had to wait to have it filled on the spot is 20 min. Due note, that since the pandemic and the removal of most of the in store shelving that a lot of the typical over-the-counter products that most larger pharmacies have available limited. Hopefully they'll eventually put some of the in store shelving back so that they can again carry the basic 100 items that most people run into a store to get. read more

I also agree with the comments, rude service. I'm currently transferring to a CVS which is 30mins further down the road than go back here.

Great little Walgreens at UCSF. It has a good equipped pharmacy and a cute tiny store with necessities. Its location is pretty convenient, if you have a doctor nearby. The pharmacists fill prescription rather fast, maybe because there is not a lot of traffic in the area. Another great fact about this Walgreens location is that it is open both on Saturday & Sunday, 9am-3pm. This location accepts sharp containers. read more

convenient location right in the heart of UCSF mission bay campus. Good services. The pharmacists are friendly and responsive. Glad to have been a customer/patient here. read more

UCSF doctors refer patients to this location because of its "convenience" to the medical center. It's not so convenient. While picking up my husband from a procedure at the adjacent hospital, I dropped off a prescription and was told it would be ready in 30 minutes. Forty minutes later, I approached the pharmacy tech and it was obvious that they hadn't started filling the prescription despite the fact that nobody else was in the waiting area for prescriptions. After an hour, they called my name, but the prescription was still incomplete. During my wait, there was never less than five people in line to pay. The harried cashier called for additional cashiers and another employee looked at her and rolled her eyes. Tip: The Castro walgreens is an alternative and open 24 hours. read more

This is a small Walgreens located at the UCSF Hospital. It has very limited supplies besides drugs so don't come here expecting to stock up on hairspray or anything. This store has limited weekend hours, so check before you go. The staff was nice. read more

I was in need of a migraine medication I frequently use, I'm currently in the San Francisco Bay Area with my daughter but my residency is Florida, I was told there will be no problem for me to pick up my medication in San Francisco so I order my refill, once I arrived to the pharmacy the technician at the counter told me I was not able to pick up my medication because it was a control substance, that I need it to go back to Florida if I want it my medication, I argued with her that it was not a control substance, and in front of the other customers she kept saying in a loud voice that it was a control substance, I kept calm and repeated that it was not, I felt very uncomfortable cause she made me look like a person that needed drugs, I showed her a picture of the medication I was picking up, that's when she realized she had made a mistake, she was looking at a different person's profile and finally agreed with me that I was right and proceeded to make my medication, no apologies were given I felt that was very unprofessional, technicians need to be more compassionate towards people with medical conditions. read more

Horrible customer service. All the time. They are unprofessional and flat out rude. They are very slow as well. If I could I would give them negative stars. I have visited them four times and all four times have been horrific. read more

The customer service at this pharmacy is horrendous. The incompetence and apathy displayed by the staff is appalling. If you have to use this pharmacy, I highly suggest that you carefully check and double check everything the staff is doing to make sure you get all the medication and information that you need. I called in to refill a prescription, telling the person I spoke to that I needed a refill of everything on the list. She seemed unsure of how to order the items and, in the process of consulting her coworkers, our call got dropped. She did not bother to call me back, even though she had just taken down my phone number. I had to call again and wait through the long and tedious phone tree. The second person I talked to refilled my prescription and left one of the items off the list, which we only discovered because I asked him to repeat the order to me. He seemed completely unconcerned that he made a mistake. I asked him when I can pick it up and before he could answer, the call dropped. Again, he did not bother to call me back. I call back a third time and asked when I can pick up my order. I was told, "You can come today," which can't possibly be true because there was an item that had to be ordered and would take several days. Then I was told, "Oh, tomorrow then." He clearly did not bother to look at my order before answering and did really seem to care if he was giving me the right information. This sort of behavior from three different members of staff makes me question the level of trust a customer can have in this pharmacy. I would avoid using this pharmacy in the future. read more

This Walgreens is staffed with incompetent, rude people with a terrible work ethic. They are unable to fill a bottle with pills and deliver it to the customer. The last time I attempted to fill a prescription here, they lost the bottle with the pills and wouldn't refill the prescription. After 10 minutes of searching, I left and had my prescription transferred to another pharmacy. These people should be ashamed of their work; they don't earn their paychecks. Hopefully, UCSF will terminate their contract soon and let another pharmacy fill this location. EDIT: I went to CVS and had everything filled out in no time flat. The price was significantly cheaper. read more

Full-service pharmacy with OTC and health items and a small mix of OK and not-so-healthy snacks. If only they stocked fresh milk, I'd give it four stars, since there's really nowhere else to buy it around here...oh well. read more

Great pharmacy for getting compounds that are literally impossible to get anywhere else. I actually live in LA and only come up to SF for appointments and it's still more convenient to get them filled here than somewhere local. Have been going here for a few months, but they really hit it out of the park this past week: I ordered one compound and was able to get it same day, which was great. Then, on the same day, my son ended up having an emergency and needed another medication (which normally takes an hour to compound under the best circumstances) and they had it ready in 30. Then, when I rushed to the front of the line and said it was an emergency, they acted immediately and got me out of there as soon as possible. My son is okay now, thankfully - in large part due to their extremely fast service. Thanks so much UCSF Walgreens! read more

What an awesome little pharmacy. This is a nice change of pace from the Walgreens we typically visit on Market St. This small Walgreens is clean, quiet, and welcoming. The bad side might be that it has a very limited selection - not a great place for normal shopping. However if you need a drink, card, toothpaste, etc (or, of course prescription drugs), this place is great. read more

I totally agree with the other reviews on the rudeness of the staff in this Walgreens as well as their very slow service. I ended up waiting for 30 minutes to have one medication processed after I was told to wait 10 minutes. The place was not very busy that time. There were several pharmacists and technicians who were doing nothing but just standing and chatting with each other while one or two are working their butts out to attend to their tasks, making these few staff stressed out and come out rude to customers. Not a very good customer service. I won't come to this place again or recommend if to anyone. read more

Great service,helpful staff, large selection of items for purchase, and reasonable prices. Good for families with kids. Would highly recommend read more

I'm currently in patient at UCSF Mission Bay. Staff here suggested I consent to a medication delivery service from this Walgreens for my post op needs. I agreed, currently the day before discharge and a medication was ordered via this delivery service. The gal gets to my room, immediately unfriendly, no smile, no kind demeanor. She starts by telling me they didn't have the entire quantity of medication ordered (no big deal they'll ship it to me). She then tells me my copay. I've been on this medication numerous time before and never had a copay, I attempt to tell her this and she immediately gets an attitude and argues with me. I was so taken aback by her behavior and attitude. I said forget it and asked my nurse to have my Dr send the script to my home pharmacy. Not worth dealing with this woman who clearly didn't want to do more than the bare minimum of work. So be it a TAR needs to be done. If it helps a patient out and prevents them from having a copay they can't afford, you do it. No need to argue and make the patient feel in the wrong. Horrible experience, don't suggest you sign up for this service with UCSF if you are given the choice, in theory it seems great, reality not so much. read more

The customer service at the pharmacy is atrocious! It took over 1 hour to receive my prescription. I was told by one of the pharmacy techs that my prescription would be ready at 2:25 pm; when I returned at at 2:25 pm, I was told by a 2nd tech that it would be just a few minutes. When, I checked again, the 2nd tech told me to sit down and that he would call me when it's ready....WTF!!! Well, a "few minutes" turned out to be over 1/2 hour more! I did not receive the prescription until 3 pm. I checked the contents of the bag I received before exiting the pharmacy. With much disgust, I noticed that the prescription was incomplete. When I notified a 2nd pharmacy tech (who had a very sarcastic attitude), that he said that another tech would take care of it but I had to wait again. He then proceeded to assist another person. Once I finally received the remaining item, I demanded to speak with the pharmacist. She told me that there was MISCOMMUNICATION amongst her staff, and that they thought I would pick the prescription up on Monday. I absolutely appalled that the PHARMACIST blatantly lied to my face; I made it very clear to the 1st technician that I would wait for the prescription. (Again, the technician told me that it would ready at 2:25 pm.) I am truly repulsed by the ridiculous wait time and poor customer service at experienced at this particular Walgreens pharmacy. To the pharmacy staff: I absolutely filed a grievance with your corporate office! If additional time is required to fill a prescription, be honest with patients, instead of wasting people's valuable time! Also, quality control is essential in your line of work; check prescriptions before you hand over to patients! read more